Vehicle began making a knocking sound every time we accelerated. Took it to a mechanic to diagnose the problem and was told it was the engine. There weren't any outstanding recalls when we searched. While searching we kept coming across a claim settlement for the same issue, so we decided to call the 1-800-333-4542. They told us Kia wouldn't replace the engine because it was already leading towards failure. We then decided to call a local Kia dealership and they set an appointment for April 25th. The problem has worsened and we can't drive it anymore. A new engine will cost over 6k and we still owe 8k. It only has 76,600k miles. What a waste and it is upsetting Kia will probably not replace the engine for free.

- Sahuarita, AZ, USA

I have a 2016 LX Kia Sorento with only 123k miles on it. When I first purchased the vehicle it had on 27k miles on it. It has done great until I reached over 100k miles. Ever since, it is consuming massive amounts of oil weekly. No oil light comes on and there's no external oil leaking from the SUV. I have had frequent oil changes every 2500 miles to be exact all maintenance is up to par on my vehicle. Needing the dealership to try to assist with the matter as having to go weekly for top offs and monthly for oil changes has become beyond costly.

- Danville, KY, USA

I was driving and suddenly the car started to hesitate. I pressed the gas down more but the car continued to lose power. The car did continue to drive, but only at about 35 mph. I was luckily very close to a rest station on the New Jersey Turnpike. And as I was coming up to a toll, the rest of the traffic was slowing down. If this had happened a few miles later, I certainly could have been in an accident as I slowed down and the rest of the cars would have continued to speed by. The car was towed to my Kia dealer as the check engine light was flashing and I did not want to drive it there due to the distance I was from the dealership. Their analysis found that cylinder #1 fuel injector was stuck in an open position. This caused the spark plug to become fowled. Both the cylindar and the plug had to be replaced. To date, it appears that the fix was successful. The dealer said there was a possibility that the catalytic converter may have to be replaced if I drove too long with the fuel injector not operating correctly. I drove approximately 2 miles. There were not warning lamps, messages, or other symptoms before the problem. No police or insurance company representatives involved.

- Plainfield, NJ, USA

.The contact owns a 2016 Kia Sorento. The contact stated that while driving at an intersection, the vehicle stalled with the check engine warning light illuminated. The contact stated he was able to pull over in a parking lot and had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,673.

- Houston, TX, USA

Kia stated this -??the heads are blown and not repairable after the threads were pulled through the block.A replacement engine is quite expensive, $13,433.85+tax.-?? The coolant leaked and kia repair was not sure whether the heated engine caused the fluid to leak or whether the fluid leaked causing engine to over heat. Still owed $5k on this car at time of loss. Kia refused to consider repair under Goodwill.

- Bridgewater , MA, USA

Oil burning fast, oil light never came on to notify me of low oil levels. Car stalled and is now making knocking sounds. I have to have my car towed to the dealership to see what is wrong with it.

- New Smyrna Beach, FL, USA

The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,101.

- Jolo, WV, USA

In January 2022, as I was driving approximately 45 mph, I happened to check my dashboard to see my temperature gauge was on -??H-?? without any warning lights and light smoke coming from beneath the hood. I was approximately two miles from my home so I turned on the heat at full blast to draw some of the heat from the engine to the vehicle's cabin. After checking under the hood, I noticed the coolant level was below normal and based upon that observation, drove it to a nearby auto repair and service location for further review. Two days later, ! was informed that a gasket on the coolant side of the engine had failed and an engine replacement was necessary. They further suggested I contact my dealer to determine whether the engine replacement would be covered under warranty or was part of a recall. After contacting my local Kia dealer (the largest Kia dealer in Virginia), I arranged to have it towed to them to have a full diagnostic run to determine whether the engine needed to be replace. Although our vehicle was not one of the 2016 models under the engine recall, we were told that if certain conditions were met, Kia America would replace the engine at no cost as it would be covered. After having our vehicle for four (4) weeks, our dealer confirmed the engine gasket failure (on the coolant system side), that it was a manufacturer defect and requested Kia America replace at no cost to us. Our dealer confirmed that all service (including oil changes and schedule maintenance) was performed by them from the time of purchase (showroom floor new; bought car with 5 miles on it) while the car was under warranty (up to 100K miles) and the service was up to date. With that information, Kia America denied the request for the engine replacement.

- Great Falls, VA, USA

My 2016 Kia Sorento stopped as I pulled in my driveway. Engine was seized up and I had no oil light indication, or any light of any kind before this happened. Took it to dealer and they said I had to replace motor. They wanted $10,000 to replace it. It only had 70,220 miles on the motor. I-??ve driven a couple dozen cars over my life time and have never had an engine fail. This was is January 2022.

- Ridgefield, WA, USA

Took vehicle in 2 day after I received recall notice.Dealership availability was 2 weeks away they told me I needed a starter and few sensors and my bill would $1700. After borrowing the funds called to pick vehicle up and was told by manager he let his master technician take a look at it trying to figure out why I needed a starter. Master technician turned the engine and it locked. They say I-??ll have to replace the engine at the cost of $8000. Reason waited to late to bring recall in. Which is insane, I still owe $10,000 on the vehicle that-??s not running. Your facilitation in this matter is both wanted and appreciated. Respectfully

- Severn , MD, USA

Bought this vehicle used, at 98k miles, regularly serviced for oil changes, wasn-??t due for an oil change for about 1k more miles and while driving down an interstate- the vehicle would not go above 65 mph. Pulled over and the oil was low, got it home and had the oil changed, still had issues so had it taken to a full service shop at 106k miles where I was told it was just a misfire so they replaced spark plugs and coil packs, drove it for a total of 30 minutes after picking up and the check engine light began flashing so I took it back to the shop where they told me there was knocking in the engine and it would need to be replaced.

- Kansas City, KS, USA

While on the highway and driving 75 miles per hour, the car engine seized with no warning at all. There were no warnings on the dash and the engine completely died. The mechanic said he has already had 3 of the exact same instances happen this week alone. The mechanic himself had the same exact issue happen. He explained there was oil in it, and this is a nationwide problem with Kia Sorento's. My dealer said they can't even diagnose the car for two months! Once it's approved to fix, it will be another 2-3 months! The car only had 94,500 miles on it. I asked the dealer what folks are doing and she said they're buying "beater" cars in the meantime. Well we are all left with no trade in value for our car, we have no transportation for 6 months, and vehicles are at an all time high right now. What are consumers supposed to do"!" Kia needs to make right with this. Most folks can't afford to be without a vehicle for 6 months.

- Glenmont, NY, USA

While I was driving on the highway my car jumped then the engine light came on and the car just died. They was this really weird smell that was coming from the car as I was pulling over. I then opened the hood of the car and the engine was smoking. I looked under the car and oil was coming out from the bottom engine block. I grabbed my stuff and walked as far away as I could because I was scared the car was going to catch fire.

- Alpine, CA, USA

The engine is knocking. You can hear it when the car is stopped. The engine has gradually been burning oil. The oil comes on 3500 miles after a synthetic oil change consistently. This is has occurred since 80k miles. The car is currently at 94k miles.

- Washington, NJ, USA

in August of 2021 I received a mailer notifying me of a recall & software update to prevent my engine from blowing up. I immediately scheduled the software update for the begining of September and that was completed. In October of 2021 I was driving the vehicle when it began to make an odd noise. No dashboard lights were triggered -so I tried to get to my next stop to evaluate, on the way the vehicle remained on but the ability to use the gas and actually increase speed ceased. It was sputtering when I was able to pull off into a parking lot and the check engine light finally appeared. We evaluated the oil and it was dry. No oil lights ever appeared. Had this occurred on a highway or busy roadway this could have had a tragic ending. The vehicle was regularly serviced per service schedule. The vehicle had a recent oil change before the software update and a multipoint inspection with the software update. The vehicle had to be towed and evaluated at the dealership which determined it was covered under the new warranty due to class action lawsuit on the faulty engines. Repairs took almost a month and the warranty coverage was denied and argued repeatedly.

- Farley, IA, USA

The Head Bolt was stripped, because it was entered backwards causing the Head Gasket to blow, the right-side cylinder head to be replaced, along with the oil filter housing, because it was cracked. The Vehicle is available for inspection upon request. Engine could've locked while driving, killing us, and others. The problem was inspected by the manufacturer, warranty representatives, and Kia mechanics. After a BG Cooling system Service was completed the smell of antifreeze/coolant stayed with the vehicle. A recheck by the Kia mechanic found the flush was blocked, and they re-flushed the cooling system. After that the temperature gage was moving from hot to cold, the fan continued to stay on after the vehicle was shut off.

- Mckees Rocks, PA, USA

The contact owns a 2016 Kia Sorento. The contact stated while driving 65 MPH the vehicle experienced an unknown electrical failure and was taken to an unknown dealer; however, the mechanic diagnosed the vehicle and stated that no issues were found. On another occasion while driving 35 MPH and depressing the brake pedal while she was approaching a STOP sign, the vehicle jerked abruptly, stalled, and lost electrical power. The contact stuck her arm out of the window to notify the vehicle behind her. The contact depressed the brake pedal to stop the vehicle but it felt rigid and failed to respond. The vehicle continued to roll until coming to a complete stop. The contact stated that the vehicle restarted independently. The contact veered to the side of the road. The contact then continued to drive the vehicle; however, the vehicle was jerking while driving. The contact pulled into a local Pep Boys for an oil change and continued to drive. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

- Fort Mill, SC, USA

in September 2021 between regular oil changes, lost most of oil and check engine light on. After using many quarts of oil, service center replaced the valve cover gaskets needed. Misfiring of engine traced to cylinder damage due to loss of oil. Evaluation and diagnosis by local independent service center, recommended replacing engine.

- Glen Allen, VA, USA

The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The oil warning light was illuminated. The vehicle had been taken monthly to the dealer since August 2021 for an oil consumption test. The contact was informed that the vehicle consumed a quart and a half of oil every 800 miles, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 81,630.

- Haslett, MI, USA

Driving on the highway, the check engine light came on and the car began running rough. I pulled over off the highway as soon as I could and had the car towed. I was told the car has no compression on cylinder 3 and has codes P0300, P0301, and P0303. Kia tells me I need a new engine at estimated cost of $8800. Prior to this event the vehicle has been burning excessive oil (no oil light on despite once needing to add 4 quarts). Dealership did 2 oil consumption tests on separate occasions and told me it was burning oil within normal limits and took no action.

- Suffern, NY, USA