10.0

really awful
Crashes / Fires:
4 / 28
Injuries / Deaths:
5 / 0
Average Mileage:
25,743 miles

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« Read the previous 20 complaints

problem #149

Nov 102021

Sorento

  • miles
I just purchased my Kia Sorento in March of 2021. It doesn-??t notify you when oil is LOW or OUT. Even with proper oil changes. Also the engine randomly started to overheat regardless that it-??s barley got 107 miles on it. Of course there-??s several recalls for this particular vehicle for the same issues but not for mine specifically. Insurance won-??t cover wear and tear so now my cars in the shop for who knows how long with an extremely high bill expected.

- Colrain, MA, USA

problem #148

Nov 072021

Sorento

  • 103,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the contact was notified about a knocking in the engine. The contact was informed that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 103,000.

- Fargo, ND, USA

problem #147

Oct 302021

Sorento

  • miles
Engine failed while driving. No warning lights. Have to purchase a new used engine. Fan blower resister: only blows at high or not at all. Has been fixed once and is now an issue again.

- Grand Rapids, MI, USA

problem #146

Nov 062021

Sorento

  • miles
Car failed while driving and now has a rod know and low oil

- Eudora, KS, USA

problem #145

Sep 052021

Sorento 4-cyl

  • 128,459 miles
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer and an independent mechanic on separate occasions. The dealer and an independent mechanic diagnosed the vehicle with engine failure. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,459.

- Chicago, IL, USA

problem #144

Jul 072021

Sorento

  • miles
On Saturday 10/23/2021, I picked up my car at Kia Ron Bouchard Lancaster MA. They explained to me that warranty coverage is only extended if the problem was presented in PI1802. That wasn't my problem. I contacted another Dan O'Brien Kia dealership in Norwood MA, and found that one of the problems that might have caused my car to malfunction was a safe recall that was not made and therefore I lost my warranty. But I went to Kia several times and they always said they didn't have the parts to recall. In the document it says that my car would have the rod bearing warranty if it were failing. Asking another dealership he explained to me if when I presented the oil consumption problem on 07/23/2021 the part could already have problems. What are the symptoms of a bad rod bearing: Low Oil Pressure - Many times when a bearing is beginning to fail (or has failed), you will noticed signs of decreased oil pressure. This is usually more evident upon first starting the vehicle. In many cases, a bad rod bearing will lead to a "check engine oil" light being displayed on the dash. (Problems that were happening in my car when I was at Kia on 07/23/2021). Another explanation that the dealership gave me is that my car was showing excessive oil consumption and burning of oil and a problem that may have been caused by the defect of the part of the safe recall (E-CVVT COVER AND MOTOR PLUG REPLACEMENT) that was not made, which as a result occurred the Misfire and the cylinder lost compression. E-CVVT Cover defect could cause Late valve timing will keep the intake valve closed too long after the intake stroke has started, and will increase the vacuum in the cylinder. The high vacuum will have a tendency to suck oil up past the piston and rings into the upper part of the cylinder where it will be burned.

- Clinton , MA, USA

problem #143

Sep 072021

Sorento

  • miles
Basically my car stalled on me while driving on the feeder of the freeway. I had all three of my children inside the car so luckily nothing bad happened when my car died. I had to tow my car to a mechanic who later informed me that my engine had pieces of metal inside it. He then explained that the dealership should replace our engine since there has been recalls for this same issue on Kia Sorento. At this point, I called the dealership and they refused to replace our engine and stated that I should of done a previous recall (an upgrade). I advised them that I never received any information in regards to a previous recall and I actually had went online a few months ago and checked for any recalls. My Mom had ran across a website and we all checked all of our vehicles for recalls. My Kia Sorento had no recalls. What is my next step to get the Kia Dealership to fix my vehicle? Ive already called the main number to Kia and they were no help either. Thank you for your help!!!

- Houston, TX, USA

problem #142

Aug 152021

Sorento

  • miles
After accelerating from a stop, the engine started making a loud clunking noise and was losing power. The vehicle was towed to a certified Kia dealership where it was determined to be a rod bearing failure in the engine. The engine needs to be replaced and is not covered under any warranties due to a sensor not being updated. I was never notified of any recalls which the sensor update was. I have owned this vehicle for two years and was never notified of any recalls.

- Phenix City, AL, USA

problem #141

Oct 082021

Sorento

  • miles
My car had no warning light on the vehicle. However while my husband was driving 80 MPH on the engine started making a loud noise and stalled on the interstate. After research and taking it in for a diagnosis test its came back that the engine is rapidly burning oil and did not notify us when we were low on oil. Since then I have researched and found a TON of other 2016 kia Sorento having the SAME EXACT ISSUE! However there is no recall for this! This is not only EXTREMTLY unsafe but also extremely expensive to fix for something that is not our fault but rather the manufacture. My husband knows how to react in situations like that but if it was me it would have not only put me in danger but also my children and any other drivers that were near me. This needs to be recalled especially due to the abundant amount of people with the same year and make of vehicle having the same exact problem. Do something to protect us as this is absolutely ridiculous that this big of an issue is not under recall. I am now coming out of pocket to fix this issue which is alot of money.

- Cartersville , GA, USA

problem #140

May 062021

Sorento

  • miles
Excessive oil consumption, that is, more than 1 quart consumed every 1 thousand miles, beginning around 68,000 miles. At subsequent oil change (12/20, 72000), crankcase was nearly empty. Next 3000-mi oil change, engine dash indicators noted oil pressure issue - this was with 74000 miles on odometer. I added 2 quarts of oil to crankcase immediately. I took the vehicle to the dealership where I purchased vehicle (their 'service warranty' mandated I go to the original seller (Mitsuibishi)). I disagree with their findings. Mitsuibishi El Cajon performed the oil consumption test (Kia) reporting after 1000 miles, the oil consumption was in accord w Kia Technical Bulletin 222. However, I am adding 1 QT of manufacturer's recommended oil every 3 weeks and now change oil every 30 days. I cannot sell this vehicle in this state and when vehicles are in short supply. For a vehicle with currently 86000 mi, this is Unacceptable!

- El Cajon, CA, USA

problem #139

Aug 152021

Sorento

  • miles
I was driving on the highway when my vehicle started sputtering, acceleration response declined, and the check engine light started flashing. This was a huge concern as I was in the area of the highway where there are multiple logging trucks and could not accelerate if I needed to get out of the way. I pulled off the highway into an Autozone and my vehicle shut off, I attempted to start it and it would not stay running. I pulled the spark plugs and noticed the cylinder four plug was coated in oil. I had previously told a Kia dealership I was experiencing high oil consumption and was told Kia was aware of this issue and was doing nothing about it at this time. I was told, "run the car till the engine dies and Kia will replace it." Once at the dealership Kia performed a connecting rod bearing test but stated it was unable to be completed due to cylinder two failing. They pulled the head and found the exhaust valve to cylinder two had a piece missing. This was sent to Kia elevated claims through consumer affairs who advised me it would not be covered. They stated the exhaust valve likely broke due to carbon build-up. I explained the carbon build-up was due to burning oil which was likely caused by a worn connecting rod bearing. I was told burning oil would not cause carbon build-up and they would not do a good faith repair on my vehicle. I contacted the service manager of the dealer and explained this. He stated the consumer affairs person was not correct and these items were linked. I contacted Kia consumer affairs supervisor and explained my situation again, stating the service manager at the dealership would like to speak with him. He denied my claim again and stated he would "absolutely not speak with the service manager." He told me to refer him to a district manager and still denied any issues with Kia relating to oil consumption causing this engine failure.

- East Waterboro, ME, USA

problem #138

Aug 142021

Sorento

  • miles
I was driving back home when the engine cut out on Hwy 85 south outside Greensboro doing 65 mph. I took it to a shop that told me the engine was seized. I didn-??t get any oil notification or any check engine lights till the car shut off. While driving.

- Charlotte, NC, USA

problem #137

Jul 302021

Sorento

  • 77,000 miles
In July on Highway my 2026 Kia Sorento blue up in blue smoke and stalked on busy multiple lanes of s highway-?? had to be towed to dealership-??. Deakership let it sit fir 10-13 days after multiple text messsges-??. Finally attempted to diagnose problem but not addressing blue smoke from tailpipe!!!! This has been occurring since 16,000 miles and excessive oil consumption at 52,887 miles-?? Aldo jerking, hard starting, stalling on highways-??. No codes to diagnose-??. All under water ty but did nit repair-??. So the problems continued on until it abruptly stopped in the middle of busy Highway in heavy traffic-?? thankfully we were hit and struck by many cars and seriously injured!!!!!-?? The dealership is not sure of their diagnosis and we feel the engine had been a problem since we purchased it new off showroom-??. We use premium Mobil gasoline and have never had an issue such as this at 77,000 miles and the car is still in showroom with a spotless service record-??.. Please advise quickly as we now incurred a rental cost of over $1400 and the car remains on their lot for 6 weeks! It-??s under warranty because they refused to repair it years ago!!!! Thank you for your prompt action regarding this matter-??. Regards, M-??-??.

- Grant, FL, USA

problem #136

Sep 052021

Sorento 6-cyl

  • miles
I traveled from my home and back approximately a 50-mile round trip. When I returned home, I noticed an excessive amount of oil leaking from my vehicle. First, I checked the oil level and the dip-stick was bone dry and discolored from the heat of the engine. I then jacked the vehicle up placed it on jack stands removed the engine splash shield to better access the underside of the engine. After careful inspection I was not able to ascertain where the oil may have been coming from. I went to YOUTUBE and found numerous video's detailing the issue with the Sorrento models from 2010-to-2016. Turns out it is the 'OIL PRESSURE SENSOR-?? about $14 in replacement parts; mechanic verified. The issue which has been stated in the YOUTUBE videos and on the NHTSA website and numerous other websites; the vehicle engine will fail from excessive oil loss and the "WARNING LAMP" will not ILLUMINATE to alert you of the low oil level prior to the vehicle losing power and the engine failing. This can be a safety hazard if this occurs on the highway, which I have read other complaints and it has happened luckily no one was injured or killed. It should not cost you $400 in repair cost to replace a part that cost $14. If you don-??t catch this issue in time and the engine fails that same $14 part will cost you $6100 for an engine replacement. This is an issue that KIA has been aware of for over 7 years that has not been addressed. This should be #1 on the NHTSA RECALL list.

- Chester, VA, USA

problem #135

May 142021

Sorento

  • miles
In May 2021, my husband was driving the car and was bout 50 miles away from home when the engine caught fire. The car was towed to a repair shop where they confirmed the engine fire and stated the engine had thrown a rod. The car is only 5 years old and has 107,000 miles.

- Huntersville, NC, USA

problem #134

Jul 282021

Sorento

  • miles
On 28 July 2021 at 16:44, While traveling 65 mph on I70 west in Maryland the Kia Sorento started to smoke from the undercarriage and then under the hood. The Kia abruptly shut down and I was able to cost off the highway. The vehicle was towed to Dar Cars Kia of Frederick. After 10 + days on the dealer's lot, a technician said the engine had failed. Kia has refused to acknowledge any responsibility for the engine failure, stating because the car was not brought in to have a recalled engine component repaired. according to a search, there are no open recall statements for this vehicle. In addition, we never received any notification of any problem with the Kia Sorento

- Brunswick, MD, USA

problem #133

Jul 302021

Sorento

  • miles
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I-??m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn-??t have any check engine light on I had my car towed to the Kia dealership to see what-??s wrong I only had the car since 2019 February and it-??s never gave me any problems til now the dealership claims they can-??t help because the recall was from 2018 I didn-??t have the car yet and I didn-??t receive anything in the mail my engine is basically not good

- San Pablo , CA, USA

problem #132

Jul 192021

Sorento

  • miles
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.

- Middle Island, NY, USA

problem #131

Jul 092021

Sorento

  • miles
2016 Kia Sorento-First I would like to comment on the warning lamps. I had no warnings, no lights for my oil. I checked the dip stick and it was dry. I was still good in my timeframe from my last oil change. Luckily I made it to the store to buy oil to put in it. It-??s now in the shop being looked at and having its oil changed. Second, my blind spot sensor goes off at times when there-??s not even a car near me.

- Hendersonville, TN, USA

problem #130

Jul 012018

Sorento

  • miles
My check engine light came on back in 2018 or 19 I have since been going to the Kia dealership with this issue making multiple attempts to resolve. I have had them replace oxygen sensors flushed fuel induction system and other things that they recommended. This did not resolve the issue at one point back in 2019 Kia had my vehicle for over 45 days almost 60 days to return it to me without knowing what the issue is and making recommendations to replace very expensive parts. I have since taken the vehicle back for regular repairs and services. No I have come to the place where my vehicle is in need of an engine as a result of this ongoing issue that seems to be an issue with the same make and model for other individuals. A check engine light fuel issues and now a shot engine

- Ruskin , FL, USA

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