10.0

really awful
Crashes / Fires:
4 / 29
Injuries / Deaths:
5 / 0
Average Mileage:
24,817 miles

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« Read the previous 20 complaints

problem #177

Dec 172021

Sorento

  • miles
I was accelerating to pass another vehicle, and when I got passed the other car, my engine shut off. I could not accelerate. All I could do was coast to the shoulder. My engine light was on at that point, as was my oilcan light. My car was dead on the side of the road. I turned it off and tried to turn it back on again, but the engine would not turn over. Only the electrical system was working. I had it towed to a shop, where I was told that this was a "known problem" with Kia engines, but I had never had any issues with the vehicle before. They replaced my engine, at a cost of $8000.

- Cary, NC, USA

problem #176

Jan 092022

Sorento

  • miles
Vehicle has been burning a quart of oil every 1000 miles. Last week the engine light came on. I checked the oil and added 2 quarts. The engine light didn't go off. I checked the code using a engine code reader. It stated a P0303 code. My auto parts store said it was most likely an ignition coil on cylinder 3. I replaced ignition coils and the engine light was still on. The car lost power and made some knocking noises. The car was towed to Ft. Bend Kia. They advised that the engine was blown and zero compression on cylinder 3. I have read 100's of complaints on this particular model blowing engines and Kia not standing behind correcting them. I am hoping to find a class-action lawsuit for this issue.

- Missouri City, TX, USA

problem #175

Jan 082022

Sorento

  • miles
Sat Jan 8, I was on my way to Charlotte, NC from Cola, SC; vehicle started losing power and eventually stopped. I called my husband to come and get me. We left the car overnight and picked it up the next morning. It started and we were able to drive it home. The next day it started doing the same thing. Took it to a mechanic that checked it and said that one of the cylinders was not firing.

- Columbia , SC, USA

problem #174

Jan 012022

Sorento

  • miles
This car is consuming oil at an alarming rate. There is not an oil leak on the ground or black smoke from the tailpipe. I have taken it into the shop and was informed that the oil consumption is in the acceptable range for Kia. I have to add over four quarts of oil every 3,000 miles between oil changes. With that much oil sitting in the engine burning off at some time or another is a fire risk. Also the warning light for a low oil does not come on. In my experience with this vehicle it has only flashed one time and when I checked the oil there was nothing on the dipstick. I have turned this information into Kia and my extended warranty company and neither one want to take responsibility and properly fix this motor with the known issues. Apparently my vehicle is not the only vehicle with the same motor by Kia who has had this issue. I would prefer to be proactive and have my motor replaced properly or fixed before my car catches on fire as this issue has resulted in many Kia vehicle fires. As grandmother of three under the age of 7 it would be very difficult for me to remove all three of my grandchildren from an emergency situation that could be preventable.

- Suffolk, VA, USA

problem #173

Dec 152010

Sorento

  • miles
This vehicle has 64,554 miles on it and is under six years old. The oil has been changed regularly per the manufacturer's instructions, The engine is using an excessive amount of oil, 3/4 of a quart in less than 500 miles. This has to be due to a manufacturer's design flaw or production flaw. The engine is under a manufacturer's warranty for 10 years/100,000 miles. From abundant information available in the public domain, the manufacturer will not address this problem. It is available for inspection upon request. If the engine oil usage while driving causes the oil level to drop too low it could cause a catastrophic failure of the engine and an immediate stoppage of the vehicle while in traffic, putting my safety or the safety of others put at risk. The problem has not been reproduced or confirmed by a dealer or independent service center. From abundant information available in the public domain, the manufacturer will not address this problem. The vehicle or engine has not been inspected by the manufacturer, police, insurance representatives or others. From abundant information available in the public domain, the manufacturer will not address this problem. I check the oil dipstick level very often and have never let the oil level fall below the "add line." There has not been any warning lamps, messages or other symptoms of the excessive oil usage problem other than me checking the oil dipstick level. The excessive oil usage problem first stared to appear at the 50,210 odometer reading on 12-15-2020

- Centreville, VA, USA

problem #172

Jan 102022

Sorento

  • miles
Oil leak brakes out stopped running makes knocking noise when pushing gas pedal

- Berry, KY, USA

problem #171

Jan 062022

Sorento

  • miles
The car was well maintained and oil was full but the engine started knocking over a short period and then came to a stop when switched to reverse. It can be turned off and on but the sound would continue. The gear shift and the steering would lock.

- St. Johns, FL, USA

problem #170

Dec 232021

Sorento

  • miles
Pulled up to stop sign car stalled. Would not turn over. After a while it started, but was knocking. Called my Grandpa and he said engine was low on oil and connecting rod was knocking, No warning light ever came on. The safety issue at the time was that I was in a rural area with my 2 year old daughter in about 45 degree weather. c

- Upper Sandusky, OH, USA

problem #169

Nov 252021

Sorento

  • miles
Driving on highway, vehicle lost power. Ultimate diagnosed as a seized engine. Car was towed to our mechanic. After contacting Kia, they had us tow it to a local Kia dealer. After they diagnosed the same seized engine, they said they would not pay for repair, despite their being a class action suit settled by them. Car was brought back to our mechanic and a used engine was put in.

- Casselberry, FL, USA

problem #168

Dec 122021

Sorento

  • miles
The engine is failing with the light on. It is not getting enough power and is a safety risk. I only have had the car for a year and a half and the dealership I have gotten it from won't do anything. It has had a air compression test, new spark plugs, and has been reviewed by multiply parties saying it is not deem road safety. I called the Kia dealership and it says all the recalls were done but it doesn't seem like it. They are saying i pretty much need a new engine, I have not even had the car that long.

- Niagara Falls, NY, USA

problem #167

Sep 122020

Sorento

  • miles
Total engine failure. Piston rods tore through engine block. Thankfully the vehicle did not catch on fire.

- Henrico, VA, USA

problem #166

Dec 212021

Sorento

  • miles
The engine coolant system has failed due an inherent engine block issue resulting in the engine requiring replacement. This issue has been confirmed by dealer repair technician and manager. This appears to be a common issue with the 2016 Kia Sorento engines in particular.

- Haworth, NJ, USA

problem #165

Jul 062021

Sorento

  • miles
We drive, a lot. Across state. On highways. Our car engine caught fire and everything shut off. Prior to that. I kept hearing a knocking noise, it was hard to accelerate. Jerky to brake. I was advised by Kia we were in that awful theta 2 claim, but now they won-??t reimburse us for this mess. Don-??t they have a responsibility after putting my entire family in danger?

- Camp Hill, PA, USA

problem #164

Dec 182021

Sorento

  • miles
On December 18, 2021, my 2016 Kia Sorento with approximately 20,100 miles, 2.4L Gasoline Direct Injection ("GDI") engine suddenly lost power on an eight lane Washington, DC area highway. The Malfunction Indicator Lamp (MIL) began to blink continuously. The first opportunity for an exit navigating through the construction zone, with the vehicle rapidly failing, was taken and the dealer, Ourisman Chantilly of Virginia, was contacted immediately. This confirms that the Kia Motors America, Inc. Product Improvement Campaign for the Electronic Control Unit (ECU) Knock Sensor Detection System (KSDS) was installed on January 12, 2019, with a mileage reading of 13,726 in the Commonwealth of Virginia at Ourisman Chantilly of Virginia. The NHTSA Recall ID: 18V907000 for the high-pressure fuel pump leakage, Kia recall number SC172, includes 2012-2017 Sorentos. This could be a major fire hazard and pose a serious threat for injury or death. This vehicle has no safety recalls with the NHTSA; the list of affected Sorento 2016 VINS excludes my vehicle. This dangerous defect of engine failure in a well-maintained, low mileage vehicle sold to me as a five-star safety rated "Pre-Delivery Inspection" (PDI) certified with no mechanical issues and examined as safe, may have had the apparent defects from the purchase date with the mileage delivery of nine (9).

- South Riding, VA, USA

problem #163

Aug 122021

Sorento

  • miles
I own a 2016 Kia Sorento with the 2.4L that is supposed to have a lifetime warranty on the engine due to the class action law suit apparently Kia which refuses to honor. I was driving on the interstate one day when my car started to go into limp mode and started to knock really bad my car eventually shut off completely and wouldn-??t crank again after that I had it towed to Kia and they informed me that I needed a new engine and that Kia will not cover it for the fact that the car never received a knock sensor update( which I never record a notice in the mail for either by the way ) so now I have a car that isn-??t drivable and I have to keep making payments on Kia should be required to honor the lawsuit and recall these vehicles due to this being a safety issue because the car gives you no warning what so ever and seems like more and more of these vehicles are having the same issue this is just ridiculous and I will never buy another Kia again after this

- Greer, SC, USA

problem #162

Dec 162021

Sorento

  • miles
I was driving my vehicle up a hill. I accelerator a little. The car picked up speed then my oil light flickered and then stayed steady, along with the battery indicator. At this point my engine shut down and the car began to slow down. I came up on a side street that I turned into, because at this point the car was slowing down and loosing power and the breaks were not functioning, I would have either stalled and rolled backwards, or myself and my child would have been rear-ended. All the lights still work and everything come on, so I know its not the battery. My oil light flickered a little when I went around a turn a few times prior to this day, but never steady. No other indicator lights came on. The car is at my mechanics, who advises me the engine has seized and the vehicle has no oil. My last oil change was 3.5 months ago and according to the counter I'm only 99 miles over, which should not have caused this. Even though I was told I had up to 4,000 miles before I needed an oil change again. All of my fluids were checked at this appointment and this is the first major issue with my vehicle.

- Downingtown , PA, USA

problem #161

Nov 222021

Sorento

  • miles
There are two major issues with my 2016 Kia Sorento LX (that I-??ve just bought less than a year ago). 1- There seems to be some sort of electrical problem going on as my radio and headlights randomly go off when driving. While driving at 70 mph on the interstate AT NIGHT, my headlights when off and I couldn-??t see anything! Thankfully I was able to get them back on because I had my children in the car with me. This could have caused us to drive right off the road or worse, hit/be hit by another vehicle. Unfortunately, I have not had a chance to get this looked at due to a bigger issue at hand. Which brings me to-?? 2- The most expensive and frustrating issue. The engine has seized up, which has been confirmed by a local service center. I have kept up the maintenance on my vehicle since I got it at the beginning of this year. Regular oil changes with full synthetic oil. While driving, again on the interstate, RPM jumped over 4 then down to 0, oil and battery lights came on, and vehicle was disabled. Waited 3 weeks to have it looked at to find that I-??m just out of luck. Vehicle is not covered under warranty and there seem to be no open recalls, which I don-??t understand given this is a painfully common issue with these models. So I either get to foot the $7,000+ bill for a new engine (which I can-??t afford) or continue paying for a vehicle that I can-??t even drive. To say that I am dissatisfied with my KIA would be a GREAT understatement.

- Poplar Bluff, MO, USA

problem #160

Dec 102021

Sorento

  • 78,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that while reversing out of the garage, she noticed there was a puddle of oil on the ground. The vehicle was taken to the dealer and diagnosed with an engine oil pressure switch leak. The oil pressure switch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would contact her back in 3 - 5 days. The contact related the failure to NHTSA Action Number: DP21002 (Engine, Engine and Engine Cooling). The failure mileage was approximately 78,000.

- Timmonsville, SC, USA

problem #159

Sep 112021

Sorento

  • miles
The engine is burning oil per the dealership. This is a known problem with the vehicle, but the dealership claims it is not covered by warranty, nor has a recall been issued. I have to constantly add oil every 500-1000 miles. Other Kia engines have been recalled for this exact issue.

- North Billerica, MA, USA

problem #158

Nov 272021

Sorento

  • miles
While my Kia Sorento had a chattering noise. When leaving home for an appointment l took the interstate and the chatter sound got louder about 10 minutes into driving. As I increased acceleration, the check engine light began to flash quickly and immediately The SUV started losing power and the engine stalled coasting long enough for me to pull to side of road. I tried to re-start the engine but it would not turn over to start. Twice in the past my husband took the SUV to Kia of Dayton Because car was losing oil with no warning light indicating it was low on oil. The mechanic explained there was a problem, he said that it had to be proven after a couple of oil changes and same problem occurred, which it has repeated twice. They said then they had to contact Kia for further instructions on how to proceed. The danger that affected my 91 year old Dad and myself is that we were stranded on a busy highway with no heat on a cold winter day. I had to find transportation to get my Dad home, because he takes blood thinner which causes him to get cold very easily.

- Dayton, OH, USA

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