10.0

really awful
Crashes / Fires:
4 / 28
Injuries / Deaths:
5 / 0
Average Mileage:
25,743 miles

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« Read the previous 20 complaints

problem #9

Nov 102017

Sorento

  • 70,000 miles
A part which was replaced during a recall, failed. The Kia dealership wants to charge me $800 to replace that part. Plus, not cover a car rental. I feel the charge is unjustified. The car hesitated and cut off 300 miles from my home. The check engine light came on, and I feared continuing to drive the car

- College Park, MD, USA

problem #8

Oct 092017

Sorento

  • 51,000 miles
Vehicle stalled while driving with speed on normandie ave in torrance call triple for them to tow it to Kia dealer. Received a called from dealer saying the engine blown out. At 50000 miles. Technician from Kia mentioned it's a recall.

- Long Beach, CA, USA

problem #7

Oct 042017

Sorento

  • 17,803 miles
Yesterday I was approaching a yellow light. The light changed to red as I was coming to a complete stop. I was at a complete stop waiting for the light to change so I could make a left turn. Suddenly the truck shut off completely. I then put my foot on the brake and put the truck in park so I could try to restart it. The truck restarted with no problems. This is the second incidence of the truck shutting off completely. The first occurrence was in January or February of this year. I had entered a left turning lane and was at a complete stop waiting to turn left when the truck shut off completely. I again placed my foot on the brake and placed the truck in park. I was then able to restart the truck. I reported the first incident to nalley Kia stonecrest in lithonia ga when I was at my service appointment. They said they could not find anything wrong with the truck.I have also reported this most recent incident to them so they look into it at my upcoming service appointment on October 14th 2017.

- Lithonia, GA, USA

problem #6

Feb 202017

Sorento 4-cyl

  • 18,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that the dealer and manufacturer were aware of an ongoing failure pertaining to the vehicle failing to pick up speed upon acceleration. The vehicle would go into a limp mode or a forced idle mode each time the failure occurred. The vehicle was taken to a dealer (montgomery Chevrolet, 5325 preston hwy, louisville, ky 40213, (502) 968-6111) and a service technician test drove the vehicle, but the failure could not be replicated or diagnosed. In addition, the vehicle was excluded from a manufacturer recall. The manufacturer also had several technical service bulletins, but refused to remedy the failure to provide a repair solution for the contact. The vehicle was not repaired after taking it to the dealer several times. The manufacturer provided no solution. The approximate failure mileage was 18,000. Updated 7/23/18

- Louisville, KY, USA

problem #5

Sep 022017

Sorento

  • 50,000 miles
The contact owns a 2016 Kia Sorento. While stationary, the vehicle caught fire without warning. The contact stated that smoke entered the vehicle through the air conditioning vents and that flames emerged from the floorboard area near the driver's seat. Immediately, the contact pulled the vehicle over to the right side of the road and exited the vehicle as the front end burst into flames. The contact was unsure if a police report was filed. The fire department extinguished the fire. There were no injuries. The failure mileage was 50,000.

- Camden, NJ, USA

problem #4

Apr 172017

Sorento

  • 24,000 miles
The Kia Sorento 2016 my family and were driving and the car went into "limp mode" on a busy street. We nearly has an accident. It was towed to the dealer. The dealer did not know why it occurred. They said they secured the wiring and returned the car to us. Approximately a week later the car went into "limp mode" again on another busy road again putting us in danger of having an accident. It was towed to the dealer. They said that they then replaced the throttle. We are not confident it will not occur again.

- Tenafly, NJ, USA

problem #3

Feb 092017

Sorento

  • 29,200 miles
The contact owns a 2016 Kia Sorento. While the vehicle was idling with the brake pedal depressed, the engine revved up and the vehicle experienced unintended acceleration. The contact stated that the failure was intermittent and occurred without warning. The contact stated that the failure occurred four times. The vehicle was taken to the dealer where it was determined that an engineer from Kia would have to investigate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 29,200.

- Orange Park, FL, USA

problem #2

May 222015

Sorento 4-cyl

  • miles
2016 Kia Sorento. Consumer writes in regards to vehicle will not shift properly and failed to accelerate over 30 mph. The manifold assembly intake was replaced three times.

- Snellville, GA, USA

problem #1

Oct 232015

Sorento

  • 6,300 miles
The contact owns a 2016 Kia Sorento. While driving 5 mph, the vehicle stalled in the middle of an intersection. The contact lost all power to vehicle. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 6,300.

- Pottsville, PA, USA