10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
12,870 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #49

Jul 192022

Sorento

  • miles
When driving down the the interstate at night, my headlights just turn off while driving. They are on Auto. This has happened multiple times while driving. I have not took it to be looked at yet. There is no warning light or anything else that lets you know that there is a malfunction. The lights just go off. For them to come back on, I have to manually turn it off and back on again, and they will come back on.

- Asheboro, NC, USA

problem #48

Jun 182022

Sorento

  • miles
When -??auto-?? for headlights the lights won-??t turn on at night time unless I manually switch it or the lifts will be on and then go off on their own during the night.

- Lebanon, PA, USA

problem #47

Jan 172022

Sorento

  • miles
While in Auto mode, lights turn off and on during the day and night. Happens daily.

- Stuart, FL, USA

problem #46

Jun 302022

Sorento

  • miles
Passenger seat belt not on warning no longer works when car is running or not running. Passenger can forget to put on seatbelt and no reminder chime. Problem is continuous. No warning lamps. Has been inspected but not repaired. Headlights come on and go off intermittently. Headlights come on when vehicle is off and not running Draining the battery down. Hard to duplicate. Has not been duplicated or repaired as it's intermittent without warning.

- Steger, IL, USA

problem #45

May 062022

Sorento

  • miles
Car lights come on when the car is not in use. Car sporadically does not start. New battery installed in February and car wont start in May.

- Pittsburgh, PA, USA

problem #44

Jan 102022

Sorento

  • miles
Left low beam bulb went out. The right side was rendered inoperable. Had no operational low beam, just parking and high beam lights. Safety issue, generated a dangerous and lot of irate drivers in on coming vehicle-??s, with inability to lower the high beams. Once the left low beam bulb was replaced right side became operable full low beam was operating. Don-??t know if this a fluke with this vehicle or engineering problem. Created a high stress situation!

- San Antonio , TX, USA

problem #43

Mar 172021

Sorento

  • miles
when driveing at night the head lights are very very dim and the kia dealership can not adjust the head lights any more it is very very bad driveing at night what can you do to fix this problem.

- Wasington, DC, USA

problem #42

Sep 192021

Sorento

  • miles
While driving at night (appro 9:00 PM) the headlights went out for several seconds the came back on. When I got home I googled the year and make to find a few entries with people reporting the same occurrences. KIA dealership found multifunction switch to be defective

- Linn Creek, MO, USA

problem #41

Sep 052021

Sorento

  • miles
When the light selection is set to AUTO the headlights will periodically shut off while driving at night. At other times, the light will turn on when the car is parked and no key or occupants are in the car.

- Elk Grove, CA, USA

problem #40

Jun 282021

Sorento

  • miles
While driving with the headlights in the "Auto" position, when a turn blinker is used the headlights will randomly turn off for about 10-15 seconds. Not much of an issue during the daytime but certainly a major safety concern at night. This problem can be replicated during the daytime by watch the dash lights switch from "Auto" to "Off" on the driver's dash. Moving the switch from the Auto to On has no effect on the lights. This problem occurs about 30% of the time when using the turn signal.

- Mt Pleasant, SC, USA

problem #39

Jun 142021

Sorento

  • miles
I have complained since 2020 about the noise in the rear area, this started when the right rear light was rewired. I can't pinpoint what triggers the noise to start, sometimes it happens when the SUV is off, and idling and driving but not consistently. I left with an unresolved issue. I went to the dealership today( 05/14/2021) @ 11:00 @ Greenway Kia West 3407 West Colonial Drive Orlando Florida 32808, to complain that my oil is running completely out of the engine and I was told all the fees I will have to pay in order to check this problem, I didn't say I had a leak or noise but disappearing. This is a manufacturers issues, and the warranty should cover. I told them my windshield is bubbling at the top and maybe separating, and still again all I heard was fees, I purchased a Kia Sorrento based on the good warranty and the place I felt very safe. I am very very disappointed in the dealership and my safety is at risk and I hope nothing happens before something happens.

- Orlando, FL, USA

problem #38

May 032021

Sorento

  • 35,000 miles
When the car's headlight switch is set to 'auto', the head and taillights will turn on and off at random, regardless of lighting conditions. The lights randomly turn on while the car is off and stationary and has resulted in a drained battery on three occasions.. the lights turn on and then back off while in motion during daytime driving (as indicated by the dashboard indicator). When on and while in motion at night, the lights turn off, resulting in zero visibility while driving.

- Columbia, SC, USA

problem #37

Jan 142019

Sorento

  • 15,000 miles
Headlights and dash board shut off randomly in auto mode during night time driving which causes immediate concern, fear of accident, and unwanted reactions such as looking away from road to find light stalk and fiddle with it to get lights to turn back on. Imagine driving the speed limit at 50 to 70 mph in various traffic conditions when you are surprised by this problem and what the to do when it happens! I have over 49000 miles on this car but the problem which I have documented twenty five instances has been in to several Kia dealerships with each time being told it is not a common occurance and that they could not recreate the problem. This is a common response and Dodge of the issue. Naturally they cannot recreate problem as this occurs during the night when dealership is closed techs are at home. Given that there seems to be many instances of this problem reported it seems NHTSA is not doing enough to pressure Kia to find a cause and recall 2017 Sorentos for a fix that if it hasn't happened yet serious damage or death is bound to occur. Please pay attention and start some action before serious consequences occur!!!

- Gorham, ME, USA

problem #36

Dec 272020

Sorento

  • 64,000 miles
While driving at night, and also when starting car at night. I leave my lights on auto. Lately my lights have been turning off, while driving on back roads and on interstate. I have to trn light switch to off then turn to on.

- Hedgesville, WV, USA

problem #35

Dec 192020

Sorento

  • 0 miles
Headlights initially were just flickering on occasion now headlights are turning off while driving. Sometimes they go back on and sometimes they don't. warning ⚠️ comes on and dash display also indicates a headlamp issue. Sometimes turning them on and off helps.been gradually getting worse. Now all lights will not turn on including brights. Horn also not working. Has happened multiple times at night on busy city streets.

- Windermere, FL, USA

problem #34

Nov 292020

Sorento

  • 80,000 miles
Headlight keep blowing

- Strawplains, TN, USA

problem #33

Aug 182019

Sorento

  • 31,000 miles
Since August 2019, I have been experiencing intermittent headlights failure while driving and the headlights was set on auto. The headlights would shut off for 5-10 seconds unexpectedly and will turn on again. When it happens again this past Saturday (11/7), I noticed when the headlights went off, only the headlights symbol was lighted on the dash. Normally, when the headlights were switched on auto both the front and rear taillights and headlights symbol would be lighted on the dash. I have spoken to fairfax Kia service technician about this problem but since the problem could not be reproduced, he was unable to resolve the issue. In reviewing your site, it appears other owners of 2017 Kia Sorento have had similar issues with the headlights shutting off while using the auto headlights feature. I feel this is a serious safety concern, therefore, I am hoping your Agency will initiate an investigation on the matter to resolve the issue before someone gets seriously injured or die as a result of this issue.

- Vienna, VA, USA

problem #32

Nov 132020

Sorento

  • miles
My 2017 Kia Sorento headlights shut off for no reason when I am driving. When they are in auto mode they will turn off followed by a warning on my screen saying they have switched from auto to manual. I have to turn the knob to off then back on. They also shut off in manual mode. This is extremely dangerous and frightening, especially with my toddler in the back seat. I am told a tsb has been started and possibly a class action lawsuit. When will Kia do a recall? one dealership told me they have no idea what it could be because it hasnt happened to them, another dealership said they have never heard of it but are willing to take a look to see if they can fix this but I will have to pay. This is not right since this is a Kia defect with multiple complaints.

- Nixa, MO, USA

problem #31

Aug 232020

Sorento

  • 75,335 miles
While in the auto position at random times all my exterior light will turn off. I drive a lot for my job. The last time my lights turned out was last night on the freeway in a rural area complete black out. I quickly turned the switch to the off position and then back to auto. This has happened few time with in the last few weeks. A few months after I purchased the car, I noticed the turn signal would switch to the opposite direction after I completed my turn. The turn signal switch would be in the neutral position when this occurred. This also happens intermittently, while driving city or highway. I can not turn it off. I have to wait until it stops on its own, which luckily has just been the same length of time as a lane change.

- Dos Palos, CA, USA

problem #30

Aug 202020

Sorento

  • 47,000 miles
In auto mode when driving at night the headlights and dashboard lights turn off without warning.

- Grantville, GA, USA

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