10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,488 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #64

Oct 152022

Sorento

  • miles
While I was driving on the interstate my head lights and dashboard lights went out. My lights were in auto mode. The next morning my park lights were on with the light switch in auto mode.

- Calhoun, GA, USA

problem #63

Oct 122022

Sorento

  • miles
The auto lights turn off randomly during night operation

- Columbia, SC, USA

problem #62

Sep 092022

Sorento

  • miles
While driving at night down an unlit roadway, the headlights turned off. I was the passenger and my wife the driver. She touched the light control arm and they came back on. She said this has happened about 5 times, all at night. It takes about 3-5 seconds to get the lights to come back on. We were on a back country road driving about 55 mph which means we drove anywhere from 240 feet to 400 feet down the highway in the dark. This is a safety concern. I have also discovered some of the vehicle's lights come on at random while parked in the garage. I have also discovered the battery dead on 3 occasions. I assume these issues are related.

- Bayminette, AL, USA

problem #61

Oct 062022

Sorento

  • miles
On 3 different occasions, my headlights have gone out during driving at night. My switch is always set to auto. I have noticed at times during the day they will shut off as well. Shutting off during night driving is very dangerous as i'm not always in areas that are lighted. On a few occasions my eyebrows and tail lights have randomly come on when my car is off during the night. These issues are happening without warning.

- Muncie, IN, USA

problem #60

Sep 262022

Sorento

  • miles
Headlights were in auto mode and twice have shut off when it was completely dark at around 0600 on 9/22 and 9/26. Dashboard and all exterior lights went out. I had turn them to the on position for see. In both cases the vehicle was stopped at a stop sign and it happen just as was pulling out.

- Carlisle , PA, USA

problem #59

Sep 212022

Sorento

  • miles
The headlights spontaneously shut off while driving at night. This has happened multiple times since we have owned the car. Mostly happens when lights are in AUTO mode. Also the headlights will turn on while parked and shut off.

- Nesconset, NY, USA

problem #58

Sep 142022

Sorento

  • miles
While headlight switch is in Auto mode, it will frequently turn off the headlights at night while indicating that I changed the headlight mode even though I haven't touched it. This happens on dark rural roads with no other vehicles around so oncoming headlights isn't the issue. This happens multiple times a week and I am forced to quickly turn the headlights manually to the "always on" position before I crash into something. I am quick, but it is dangerous and scares my wife to death. Searching online forums shows this to be an extremely common problem. This happens all of the time so there is not one specific date to select. It has been happening multiple times a week for about a year now. Kia pretends they haven't heard of this issue before but any simple search online will show they are lying.

- Sacramento, CA, USA

problem #57

Sep 102022

Sorento

  • miles
My 2017 Kia Sorento, While driving (at night) the head lights will shut off in auto mode. turn the switch off and back on lights come ON, SAFETY TO ME AND OTHERS WHEN YOUR HEAD LIGHTS GO OUT ON A DARK ROAD

- Dacula, GA, USA

problem #56

Sep 092022

Sorento

  • miles
While in Auto Lights mode, the headlights will randomly turn off while driving. Also, while in auto mode, while the car is parked the lights will randomly turn on- causing the battery to die within a few days of the car not being used. It appears to be the Auto lights mode that causes the problem. This is extremely dangerous to this car and other cars on the road, for obvious reasons. Issue has been noted to Kia dealer 2-3 times over the last 2 years. They are not able to replicate the issue. No errors in the computer.

- Seymour, CT, USA

problem #55

Sep 082022

Sorento

  • miles
Headlight Switch is faulty when in Auto. Lights shut off randomly while driving at night and when your car is parked and turned off all the lights will come on and drain your battery. I have had the lights shut off on me a dozen times roughly and had to replace a $300 battery because of the lights turning on and draining it. I have been stuck in bad situations with the battery dead and driving down dark roads at night when headlight failure occurs. I see hundreds of complaints from others online. I cannot understand how this safety hazard has not be addressed or corrected by KIA.

- Stafford, VA, USA

problem #54

Aug 112022

Sorento

  • miles
Headlights go off without warning while in auto driving at night. Has occurred 2 in the month of August 2022. Can be turned back on by twisting the control nob to on. Poses a dangerous situation on the dark county roads that we drive if not quick enough to manually turn back on.

- Seymour, TN, USA

problem #53

Sep 052022

Sorento

  • miles
The "auto" headlight function keeps malfunctioning. It will randomly shut off the headlights and not turn back on. Numerous forums have reported the issue. This is extremely dangerous when driving at night.

- Suffield, CT, USA

problem #52

Sep 032022

Sorento

  • miles
Multiple times when driving at night, all of the vehicle's exterior lights sudden turn off. We have been able to get the lights working again by turning the headlight switch on and off several times. Obviously, this is an extremely hazardous situation leaving us with no visibility in the dark and other vehicles cannot see us wither. We have not had this issue investigated by a dealership yet, but have found many accounts online of this occurring to others. There are no warning lights or any indications of a problem.

- Mechanicsburg, PA, USA

problem #51

Aug 292022

Sorento

  • miles
While driving with headlights in -??Auto-?? switch mode, the lights turned off. This occurred during dark goes while driving in a dark area at around 55mph. Switching from -??Auto-?? to -??On-?? turned the headlights and tail lights back on. This seems to be a more common problem when I read about similar issues at https://sorentoforums.com/threads/lights-shutting-off-in-auto-mode.16/ Currently there is no recall for this safety issue.

- Holly Springs, NC, USA

problem #50

Aug 172022

Sorento

  • miles
My KIA has issues with the headlights -- they randomly go off as you drive down the street. I thought I was hitting something but last night I had both hands on the wheel -- and the lights went off going down a busy highway -- thankfully I was familiar with area and it was well lit. They were out 5-10 seconds and they came back on. This also happened to me travelling to Syracuse New York in the mountains which was very dark -- it was very scary and could have been very deadly. I was a bit shook up. I called KIA and they said they don't have enough complaints to do anything. Seriously -- someone could die.

- Greendale, IN, USA

problem #49

Jul 192022

Sorento

  • miles
When driving down the the interstate at night, my headlights just turn off while driving. They are on Auto. This has happened multiple times while driving. I have not took it to be looked at yet. There is no warning light or anything else that lets you know that there is a malfunction. The lights just go off. For them to come back on, I have to manually turn it off and back on again, and they will come back on.

- Asheboro, NC, USA

problem #48

Jun 182022

Sorento

  • miles
When -??auto-?? for headlights the lights won-??t turn on at night time unless I manually switch it or the lifts will be on and then go off on their own during the night.

- Lebanon, PA, USA

problem #47

Jan 172022

Sorento

  • miles
While in Auto mode, lights turn off and on during the day and night. Happens daily.

- Stuart, FL, USA

problem #46

Jun 302022

Sorento

  • miles
Passenger seat belt not on warning no longer works when car is running or not running. Passenger can forget to put on seatbelt and no reminder chime. Problem is continuous. No warning lamps. Has been inspected but not repaired. Headlights come on and go off intermittently. Headlights come on when vehicle is off and not running Draining the battery down. Hard to duplicate. Has not been duplicated or repaired as it's intermittent without warning.

- Steger, IL, USA

problem #45

May 062022

Sorento

  • miles
Car lights come on when the car is not in use. Car sporadically does not start. New battery installed in February and car wont start in May.

- Pittsburgh, PA, USA

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