10.0

really awful
Crashes / Fires:
5 / 51
Injuries / Deaths:
5 / 1
Average Mileage:
74,840 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Kia Soul:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #275

Nov 232020

Soul

  • 130,000 miles
While driving on a state highway at 70 mph on cruise control, I was coming up an incline when my car suddenly started to decelerate. I tried to increase my speed by applying the acceleration pedal. The rpms increased without an increase in acceleration. I immediately put my hazards on as I was on a major highway with cars flying by me and attempted to get to the side of the road. My car would barely go 20-30 mph and my car started to "rumble" or "shake" as if I was severely out of alignment. My engine and oil light also came on at the same time as the deceleration. The engine light continually flashed. When I checked the oil, it was almost empty and my husband had just changed the oil less than 30 days ago. We have also been having to increase how many times we're having to add oil because I'm burning through it very quickly and I only drive back and forth to work. When I'd broken down, I was nowhere near a town or city and I had my 3 children in the car. I was scared and nervous trying to drive on a major highway only able to go 25 mph with my car shaking. Once I was able to get a tow, my battery died. The tow truck driver jumped the battery and turned the car on and my exhaust started billowing smoke out. My car won't drive now to get to a mechanic and im too scared to drive it. Ive already had 2 recalls on this car and I'd gone to Kia before those recalls for those issues. I had to wait for the recalls for Kia to fix it. This car just needs to be completely taken off the roads! between the lights shutting off and the electrical fire in my engine (which was another recall!) I will never purchase another Kia! I do not feel safe owning one ever again!

- Grain Valley, MO, USA

problem #274

Nov 262020

Soul

  • 134,000 miles
The cruise control was on my car started to excelerate and rev to high RPM without the engine shifting gears.. then my service engine light and oil light came on the car making this horrible noise, I pulled over and the engine was barreling black smoke. I have been on the phone with Kia reporting this, but they wanted $800 to tow it to the closest dealership, and it's Kia recall fault that this happened. So my car which was still on the side of the road last week, is probably picked up and impounded by now....Kia should take ownership, tow my car and fix it, or I will be more than happy to let my car go buy, file bankruptcy and never buy another Kia. I have never been notified of but only one recall which I had my car serviced at that time in 2019 for that. This is total unresponsive responsibility by Kia

- Bixby, OK, USA

problem #273

Nov 282020

Soul

  • 103,000 miles
I was driving on interstate 75 North in marietta, ga when my vehicle suddenly lost power in front of an 18 wheeler. I was able to navigate off the next exit. There were no warning lights lit on my dash and there had not been any lit prior to this incident. June 2020 my catalytic converter was replaced under recall #SC176. All of the symptoms point towards engine damage that occurred prior to the recall repair.

- Woodstock, GA, USA

problem #272

Sep 152020

Soul

  • 140,000 miles
Engine failed during regular daily driving. Spun rod bearing was the diagnosis. Engine was less than 1 quart low, not enough to cause engine seizure

- Tempe, AZ, USA

problem #271

Nov 252020

Soul

  • 67,500 miles
November 25th on my way to work I started hearing a rattle while driving on hwy 30. About a mile from my house. The noise didn't seam to be present while RPM was under 3,000rpm so I decided to be cautious of RPM and not push my car too much that morning. As I pulled into the parking lot the engine stopped, and the oil light flickered. I started the car and parked it. After work the car started fine but as I pulled into the road I heard the rattle again so I went to the nearest place I could to buy oil. Before checking I purchased a quart and found out I had enough oil in the car. The rattle was still present so I purchased oil, filter and decided no harm would come from refreshing the oil in the car. I kept my RPM under 3,000 on my way home and experienced some sudden speed shifts while using cruise control, but kept a slow and steady pace. At the top of a hill near my home the engine made some louder noises and stopped that is the first time the check engine light came on. I bumped the car into neutral and costed into my driveway. I later towed my car to it's parking spot, not wanting to make a potential issues worse. After consulting with a mechanic, he. Suggested an oil change may be the first action to fix the issues. I changed the oil in place and recorded my attempts to start the vehicle after. Mechanic consultant said the first attempt after oil change sounded like a knock that he did not think would be a long term issue. But the second attempt started into a lower rod knock and advised to not attempt to start the car again until it's in a shop with proper diagnostic equipment.

- Beaverdam, UT, USA

problem #270

Jul 102020

Soul

  • 120,000 miles
While driving at 55mph, white smoke began pouring from rear of vehicle from under car and exhaust. All warning lights came on we got the car to the side of the highway and it stalled and would not restart, was told by local dealer a new engine was needed. All of these symptoms are covered under the recall and service bulletins, please help this is our only vehicle and we can't afford the new engine that should be covered, thank you.

- Arenzville, IL, USA

problem #269

Jun 122019

Soul

  • 104,000 miles
The contact owns a 2014 Kia Soul. The contact stated that while stopped at a traffic light and attempting to drive off there was a knocking sound coming from under the hood of the vehicle. There was no warning light illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 104,000.

- Upperco, MD, USA

problem #268

Feb 072020

Soul

  • miles
My car has been burning oil in an abnormal rate. It begin at the beginning of 2020. I always took my car for recommend maintenance to the Kia of carson in California. Now about every month I have to top off the oil. An estimate of less than 600 miles per month. Sometimes when I am at a light the car will shake a bit. Also if I use the ac the car will shake a bit as well it did not do that before. If am driving I don't feel that shakes. The first time that I noticed something was going on I was at stop light and my car shaked and felt like it was going to turn off. After that it shakes if am too long at a light but not too hard.

- Compton, CA, USA

problem #267

Nov 252020

Soul

  • miles
In May 2019 I had a repair done due to a recall on the catalytic converter in October 2020 barely 1 1/2 years later the catalytic converter went out again. As it was out of warranty 1yr it wasn't covered. I had it replaced at my cost a part that should have lasted 10plus years only to have my car stall as I was driving to work not even a month later. I had it towed directly to Kia dealership where it is still currently. They said the engine is bad and needs to be replaced. Kia states that good will doesn't extend the engine replacement due to the fact that the catalytic converter was out of warranty. This vehicle stopped in the middle of the highway with lights flashing and a rumbling of the car; thankfully I was able to restart it and move over so that we weren't hit as my daughter was in the vehicle with me. I have had to change coils, spark plugs have multiple cans of oil available as it burned through oil in between oil changes as though there was a leak. No light ever indicated that it was low we just had to continuously check it for oil and it would usually be more than 1 quart low. These problems all stared after the supposed fix in May 2019. This vehicle is a safety hazard and should be recalled completely.

- Rosenberg, TX, USA

problem #266

Aug 122020

Soul

  • 115,000 miles
I've taken my car to the dealership a couple times and I would like to see if the car can be fixed back to the way the car original was in perfect condition besides normal wear and tear. I am capable of fixing my car if it's my fault but I would really like to have a second hand specialist assist in this matter.

- Moreno Valley, CA, USA

problem #265

Oct 212020

Soul

  • 130,000 miles
Loses acceleration going uphill. Knocks and rattles when car is turned on. Previous car was a sorento and did the same. Shut off on me in the middle of the freeway with my children and myself in it. Felt like the engine fell out from underneath the vehicle. I seeing the beginning phases of the same issue with my Soul. Im scared that this car will not only shut off on me while driving on the freeway but that it may cost me my life if someone were to rearend me when my car loses power to an issue no one seems to know what the problem may be. There should be a recall on all Kia engines and is poor manufacturing. Major issues with this brand of car is the electrical, engine and that it sucks up so much oil without warning.

- Cypress, TX, USA

problem #264

Sep 192020

Soul

  • 126,000 miles
Rod bearing failure causing the engine to seize. Happened with no warning signs, after getting the vehicle's oil/engine changed or filtered an unusual amount of times. Seems to be happening between 80K-120K miles on average. When engine seized the Soul drove as normal, began making a knocking noise and seconds later it shut off.

- Griffin, GA, USA

problem #263

Mar 222019

Soul

  • 111,949 miles
While driving on hwy engine failure:(bearing rod knocking, thrown rod, engine seizure) loud engine knocking caused by bearing rod knocking then a loud sound (rod getting thrown) engine failure.thrown rod came through engine block and hit starter. The engine seized while on the hwy.

- Ashburn, VA, USA

problem #262

Mar 012020

Soul

  • 134,400 miles
Driving down the highway and vehicle engine started to lose power and make a loud noise. Was able to pull over before it stopped. Had it towed to a shop and the mechanic said engine failure with metal shavings in the oil. Oil had been changed approximately 6 weeks prior to failure.

- Maypearl, TX, USA

problem #261

Oct 282020

Soul

  • 113,000 miles
My fiance and I were driving we pulled onto the busy highway in joplin Missouri the car just stalled out and died out of nowhere..no check engine lights no warnings just died would not start back up my fiance finally got it to start back up it made it two miles then stalled again in the middle of a busy intersection!! I had my two girls with me it was pouring rain we had to push the vehicle to safety!! stuck with tow fees shop fees now only to find out a week after this happened that a recall has been put out for the same thing that happened to us!! we called Kia immediately they refuse to do anything and want us to pay again to have the vehicle towed to the nearest dealership so their mechanic can install a software then diagnose it themselves!! damage already done and theyre not going to do anything about their screw up!! they should be sued!

- Pittsburg, KS, USA

problem #260

Mar 212019

Soul

  • miles
This is an update to what I previously reported. There is currently only a recall for the base model of the Kia Soul but this is affecting the + and ! models of this vehicle as well and 19V120000 recall definitely needs to be extended to cover all engines in all models of this vehicle, the 2.0L gdi. As previously mentioned in my prior complaint, my vehicle was well maintained and while driving my car made a loud noise and lost power and began to slow down. No warning lights displayed on my vehicle. It was discovered that the rod had pierced through the engine block causing the oil to leak. This is urgent that this recall is extended to the 2.0L engine.

- Ashburn, VA, USA

problem #259

Oct 072020

Soul

  • 104,500 miles
The engine blew, leaking oil. Apparently a lifter was making a tapping noise, we were told the engine was unrepairable.

- Cottonwood, AZ, USA

problem #258

Oct 292020

Soul

  • 0 miles
Vehicle turns off when in motion at speed off 55 mph all power, lights, and control of vehicle stop working this can cause a major accident. This has happen 3 times this must be added on a recall list

- Citrus Springs, FL, USA

problem #257

Oct 292020

Soul

  • 104,000 miles
When I was driving today down the highway, the car started to jerk while I pushing on the accelerator. The engine light began to blink continuously. I get home safely and the car is still shaking. So I take it for an engine testing and come to find out cylinder 3 is misfiring and now the car won't even pull the hill.

- Fayetteville, NC, USA

problem #256

Oct 192020

Soul

  • 122,000 miles
I was driving. I came to a red light. The light turned green. The car in front of me went. I pushed on gas. The person N front of me hit brakes. I hit my brakes, felt a huge jolt. Car accelerated and was not braking. I slammed into the back of vehicle. I was wearing a seltbelt, but my knees slammed into dashboard. Air bags did not go off which everyone was surprised by this. I ended at hospital with a concussion, injuries to my knees, right ankle..etc my 2014 Kia Soul has been determined to be totalled. I have contacted you previously stating my vehicle had issues that were a safety hazard. I was told to keep checking for my VIN to get added to a recall list. Now this has happened. I was admitted to hospital as well.

- Davie, FL, USA

Read the next 20 complaints »