Took my vehicle into my local Kia dealer for a letter titled "product improvement campaign" sent from "corporate headquarters" to perform a "software update on 2014-2016 gasoline direct injection (gdi) engine to protect the engine from excessive connecting rod bearing damage. Upon picking it up from the dealership, the cel (check engine light) immediately began flashing within a few miles of driving off the dealership. In taking it to the dealership, and with their collaboration with the corporate headquarters, Kia is unable to fix my car. I have had a rental car for 30 days now. Kia has offered 2 cash amounts for compensation, both of which will not cover replacing the engine. The car worked perfect before all this began and I have records to prove that. Vehicle was meticulously dealer only maintained. I have requested a new engine from a non-problematic 2017 or newer Kia Soul or a 2017or newer Kia Soul replacement vehicle. I have not heard back from Kia corporate headquarters as of yet. Was told I would hear from someone by 10/30/2020.

- Mcalpin, FL, USA

In July 2020 I was helping the national guard in the covid-19 response and on my way to the unit, I drove for about 3 minutes on the highway and then my car stalled. I was going 63 mph and then 40 mph. I had to pull over and was a little stunned as it was very dangerous to do so. I eventually was able to pull over safely. I towed my car to Firestone and they said the exhaust manifold had to be changed. I paid over $800 for this. On September 7, 2020, my car stalled again. I was driving on the masspike on cruise control at 65 mph and when tried to increase my speed to switch lanes, the car did not accelerate. I then, let go of the pedal and tried to press it again, except this time, my car accelerated but the car was shaking. My engine light was blinking and then when I got to a point to stop, my car shut off on me. In both scenarios, I got my oil changed right before the issues. In July I did the oil change and three days later my car stalled. In August I got my oil changed and my car stalled two weeks later on Sept. 7th. Now my entire engine has to be replaced and that costs over $8000! this is ridiculous and I will never buy a Kia again. They wont even tell me how it happened because they don't know how it happened. So the cause is unknown. I cannot believe this happened. I bought the car used in 2018 at 35,000 miles and now it is at 125,000 miles. It looks like the only option is to fork out $8,000 or to throw out the car! Kia will not cover anything wrong with it and they say it has nothing to do with the recall but the symptoms of the car are an exact replica of what is happening with the recall. Maybe they just do not want to admit that the engines are defective. I have seen so many complaints about this and nothing good happens. Kia, you should be ashamed of yourselves for allowing this to go on for so long.

- Palmer, MA, USA

On September 24, 2020, I was driving on the freeway going home when my Kia Soul started making a loud noise coming from the engine no lights came on and no warning. The vehicle lost power and I had pull on the shoulder of the freeway and had to towed it home. The next day, I towed it to Kia car pros it's been there since. After two weeks, I was advised that it has a blown engine. These vehicles have a recall that cause the engine to blow up. I have requested for a diagnostic report as of today they have not provided me with one. Your assistance to this urgent matter is greatly appreciated. Michael naranjo

- Los Angeles, CA, USA

We were on a 2 lane highway going home. We started up a hill and the car lost power but was fine again after the hill, went up another hill and the car lost power again but this time it started making a clanging noise in the motor. We immediately pulled over. No warning lights at all. My husband who was in another vehicle ahead of us checked everything and found the oil was a little low but it wasn't time for an oil change it had only been a little over 3000 miles and it is always changed before or at 5000 miles. He added oil but the noise was still there. We had the vehicle towed to our mechanic. The mechanic did an inspection and he heard the noise coming from cylinder #3 and he did a compression test and it lost compression. His diagnosis is that the rod in cylinder #3 has broke and we need a new motor. After getting a hold of Kia they want us to take it to a Kia dealer and pay to have it diagnosed but it will cost us almost $300 and we already paid one certified mechanic, for that which we don't have. The car was bought in September of 2019 with a little over 90,000 miles and just had a little over 100,000 on it. This happened in August of 2020 and the vehicle is just sitting as we make payments on something we can't even drive. We still owe $7700 on the car and a motor will cost almost that amount. After reading all the recalls Kia and other vehicles with the same motors have done we are at a loss on why Kia isn't replacing the same motor in our vehicle. The representative on the phone even said if we took it to Kia and had it diagnosed they still wouldn't guarantee that they would do anything to help. We have taken good care of this vehicle since we bought it and always had the oil changed. We don't know what to do and do not have the money to replace the motor. Please help.

- Fayetteville, AR, USA

Losing oil and having a knocking noise coming from engine. Kia motors had us take a vehicle oil consumption test that revealed loss of 1/2 quart every 500 miles. They also had us take a compression test, and three separate trips to the dealer for video analysis. After six weeks they finally declared the car under warranty. They ordered a short block engine and sent the 'head of the engine out to be retooled by a local shop. After over three weeks we got the car back. In a time period of one week the car had a series of events. The engine shut off in traffic on my way to work, it also had a period were when starting the car, it shook like crazy, but started. The top cover I found out later that it shook off its pegs and was resting loose on the top of the engine and was losing oil. I had to add 1/2 quart. The diagnostic on my partner's wi-fi in the car had a diagnostic error stating the cam-shaft was having problems. At first I thought a new engine was just breaking in, but the final straw was a large pool of automotive fluid on the garage floor. The dealership has taken the car back to work on it further. Both the mechanic who put the engine back together and the service manager whom I initially talked to are now gone. I started this process on 06/10/20, picked up a repaired car on 09/29/20, and returned it in a week. As I write this comment it is now 10/17/20 and do not know what is going to happen and if there is any more damage to the engine with all that has occurred after the warranty repairs. The car is in my partner's name of patricia a holcomb.

- Euclid, OH, USA

Vehicle shut off when in driving mode no check engine lights come on and no other codes pop on when vehicle was scan. Two miss calls on the highway almost got into a bad accident

- Citrus Springs, FL, USA

While waiting at a light on a hill my engine shut off without any warning. I was able to restart it. Two days later while driving on a busy intersection my engine shut down again without warning. When I restarted it, it accelerated really fast. I am now afraid to drive it. It only has 52,000.miles on it and the maintenance is up-to-date on it.

- Lugoff, SC, USA

Driving on the highway, smoke started coming from under the hood, stopped on the shoulder and paint was blistering on the hood end engine just burst into flames, flames were coming out of the dash, in minutes entire car was burned

- Adairsville, GA, USA

Bought 2014 Kia Soul on 6/16/20 at 106K miles from Hyundai dealer. Did not drive from 8/8/20 to 8/16/20-car was in a secure location. Driving on highway, made a turn, heard a clunking noise and car stalled and quit w/no restart. Did not see engine light before previously. Towed home, and then to cumberland Kia on 9/5/20. Promised a loaner car, but never got one. They said the engine was blown and it would cost $8000 to fix it. Only paid $7500 for the car. Kia would not negotiate. Hyundai tried to work with them as well. Called Kia Consumer Affairs. They asked cumberland Kia if they would consider any "good will"-they declined. The whole description of what happened fits the NHTSA recall #19V120-part 573 safety recall report-but the VIN# is not showing a recall. Purchased the car because of clean carfax (see attached). Past services on 3rd owner(puchased at 58K in 2016) were all done at cumberland Kia. Hyundai said there were 24 service receipts in the car from cumberland Kia. Hyundai had done their service and certification before they sold it to us. The car was clean and in excellent condition, well taken care of. There was no reason for the engine to suddenly blow like that. We need help!

- Cookeville, TN, USA

Catalytic converter needs replacing, clogged and broken. Went to my local mechanic and he said catalytic converter should not break/clog like this for years. Car has weak acceleration, and may even seize and stop acceleration while the gas is being applied.

- Selden, NY, USA

Whenever I start up my car, the engine seems to knock. I took it to the Kia dealership 3 times and they insisted I just needed an oil change. I finally took it to a mechanic in my neighborhood who finally told me that I have an oil consumption issue. When I went back to the dealership, they refuse to fix it because their is not a recall on these vehicles. I have children and it is very dangerous for them to be in a defective vehicle and not know when it's finally gonna give out. Please recall these vehicles immediately!!

- Struthers, OH, USA

The contact owns a 2014 Kia Soul. The contact stated the check engine warning light remained illuminated. The contact inspected the vehicle and found that the engine was consuming oil prematurely. The contact also found that the catalytic converter was overheating due to the premature oil consumption. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved failure code: P0420 catalyst system efficiency below threshold. The manufacture was contacted and informed of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The vehicle was not repaired. The approximate failure mileage was 106,000.

- Jefferson, LA, USA

The engine in my 2014 Kia Soul + began knocking while I was driving on a highway. Within seconds of hearing the knocking, I was unable to drive the car and the car dangerously slowed doown on a highway with fast moving vehicles. I pulled over to the shoulder to find my oil had burned and my engine would no longer start. My oil was changed exactly 7 days before the oil was complelty burned out of the oil tank. There was no indication that there was a problem until my cars engine was no longer able to turn over due to lack of oil. Aaa came to pick me up on the side of the road and drove my car 60 miles to my mechanic before a Kia dealership could take it. My car is now at Kia, and they are refusing to replace my engine. There has been many complaints about this engine in this specific type of car. I am hoping that Kia will admit to the engine and oil tank being faulty and replace mine free of charge. There should be a recall on these engines and the manufacturer should pay for the damages.

- Rockaway Park, NY, USA

The car first started having problems and September of 2019 was told it needed a catalyst converter. The converter was replaced in March of 2020 the car was driving fine now it's burning oil already at 2,000 miles it needs a oil change the engine lights on I'm going to take it to Firestone to see why the engine lights on and see what their diagnosis is but I've been trying to get Kia to replace my engine because I have payed for the extended warranty the last time I took it up there they told me that the engine didn't need to be replaced so I'll get back on here with an update once I get the next diagnosis for the vehicle

- Independence, MO, USA

At 113000 miles (13000 past warranty) the 2.0 liter gdi engine threw a rod through the engine block. No warning. Vehicle was accelerating from access lane onto freeway. Vehicle has been serviced regularly at local Kia dealership. Had reported on several occasions of a infrequent hiccup when accelerating. Upon research recall was issued for 1.6L Kia Soul motor because of the same problem. Debris had been left in engine at manufacturing causing engine to deteriorate and destroy itself without warning. Class action lawsuits have been settled for multiple Kia models from the same 2014 time period with the same problem. Resolution was monetary and extension of warranty to 120000 miles. We have spoken with Kia America and our local dealer. No assistance or recognition of the problem has been offered. This issue had affected numerous 2014 Kia Soul owners that have the same engine and no one is getting anywhere with the manufacturer. Please help us!

- Tempe, AZ, USA

Driving down the interstate at 70 mph when the check engine light started flashing and the speed declined down to 60mph, in an instant. Very dangerous and almost caused an accident as had vehicles behind me and they had to veer off to the side if the road to avoid hitting me. I was not breaking, not passing another car. My vehicle had a damaged catalytic convertor that was replaced under the recall. I was assured that there was no damage elsewhere, with this occurring now, I disbelieve that claim.

- Freetown, IN, USA

I first started noticing that my vehicle was burning oil faster than normal in Aug. 2018. I took it to midas to get my oil change and explained to them that my car was burning or leaking oil because I had to put more oil in my car. However there is no leaking no where. Midas told me to come in sooner for my oil change and that's what I did. Then in late part of 2019 and earlier 2020 I will be driving and my car would stall and act like it is going to shut off. In June 2020 I was driving on the highway and the car started slowing down and losing power. I pulled over and waited a little bit. I thank god I wasn't in an accident. My engine then started knocking once I got home and check engine light came on. The code was my O2 sensor. I got that replaced but my engine kept knocking. So I took it to fort wayne Kia be a two repair shops stated that it something wrong with the engine, and Kia dealership said it wasn't my engine knocking it was the catalytic converter that is bad and causing the knocking/noise. But that's part of my exhaust system and have nothing to do with the noise coming from my engine, and burning oil. Of course that piece supposedly isn't covered under my warranty. Kia said it was going to cost over $2000 to replace the part but never explained why my car is burning oil so quickly. I have purchased this vehicle brand new thinking I wouldn't have the same issues that come with buying a used car but nope. I need my vehicle to get around and work. Why isn't Kia understanding that in the 2014 Kia Soul + 2.0 liter there is a major malfunction that needs to be fixed.

- Fort Wayne, IN, USA

Driving down the highway and started stalling cutting out and loss of power it went into limp mode called our dealer they said to far away to tow take it to one closer so we took it to patterson Kia and told us it would be 5 weeks before they could put it on the computer and they didn't have a loaner so we are on a waiting list

- Iowa Park, TX, USA

After owning and driving car for 2 years started losing power and developed a knock to motor. Always did routine oil change and maintenance at dealer with documents. Was told last oil change it was over qrt low on oil but no oil leak detected. Now knocking has gotten worse and only 60000 miles on it! need to expand the recall to include all affected engines! very bad design!

- Bartow, GA, USA

Car began losing power while driving (using cruise control) on busy highway (city, 4 lanes of traffic; 8/23/2020). Driver immediately stopped driving car and tried to find safe location to stop. Car started making loud noises from engine. Car was towed to Kia dealership (8/24/2020). Kia employee reported hearing the noise upon starting the car, and stated he knew immediately that a rod malfunctioned and oil leaked into engine. Kia did not do further inspection. Engine/car is totaled and cannot be driven. Kia quoted $7,400 repair. Said this was caused by lack of oil change from owner. Car has regular oil changes with paperwork to confirm user maintenance. Kia Souls with 1.6L engine have a recall for the same issue. Car's last oil change was approximately 2500 miles ago.

- Murfreesboro, TN, USA