While driving the engine made a knocking sound and then seized. Towed to the shop. Mechanic reported catastrophic engine failure.

- Bakersfield, CA, USA

The contact owns a 2014 Kia Soul. The contact stated that while driving at 65 mph, the vehicle began to make a clicking noise as the check engine warning light illuminated. As the contact attempted to pull over, the vehicle also began to stall. The contact was able to restart the vehicle and drive to a parking lot as smoke began to emit from the engine. The contact then had the vehicle towed to an independent mechanic where the mechanic informed her that steering rod had broken off and went through the engine. The vehicle was then diagnosed as an engine failure. The vehicle was not repaired. The contact went to North county Kia located at 1501 auto park way S, escondido, ca 92029 where they were unable to offer any assistance. The manufacturer had not been notified of the failure. The failure mileage was 130,000.

- Escondido, CA, USA

I own a 2014 Kia Soul plus with the 2.0L engine with approx 95, xxx miles. One morning the engine starting making a loud clatter (sounding like a diesel engine) and had a sudden loss of power while driving on a county road near my home. My daughter was driving the car and was able to turn around and return home without incident. I later took the car to a local repair shop where upon further investigation they determined the engine had spun a rod bearing causing internal engine damage. There were no symptoms or issues with the engine leading up to this failure. Through research I later discovered the many issues Kia has had with this engine related to sudden engine failures.

- Martin, TN, USA

Loud clanging / knocking sound from the engine. Subsequently the car stopped running- unable to start. Before the car stopped running, I was able to pull off of freeway.

- Castro Valley, CA, USA

Car wasn't getting power to go up hills or accelerate on highway, and burning through oil. Took it to Kia dealer ship and was told catalyst converter needs to be replaced. There seems to be a lot of the same model cars having the same exact problems as me.

- Saint Louis, MO, USA

The contact owns a 2014 Kia Soul. The contact stated that while attempting to go up a hill, the vehicle failed to accelerate as needed. The contact stated that after cresting the hill, the vehicle operated as intended. The contact also stated that while the vehicle was idle, the oil light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine and cooling exhaust emission control catalytic converter needed to be replaced. The vehicle was not repaired. The vehicle was later taken to Kia gurley leep Kia located at 4028 North, grape rd, mishawaka, in 46545, where the contact was informed that the vehicle was not subjected to a recall. The manufacturer was made aware of the failure. The failure mileage was approximately 105,511.

- South Bend, IN, USA

My Kia Soul 2014 since March has been consuming enormous amount of oil had it checked no leaks. I had the oil changed on Feb 28th 2020 and then by the end of March nothing on the dip stick had to put 3 more courts in, not even 4000 miles. Took it in to change the oil two days later, the next day April 1st went to Maryland checked oil when we came back, down just a little. Checked again two weeks later down half and put oil in. On May 2nd checked the oil before my husband went to asheville for work and no oil on the dip stick added oil and took to Kia on the 4th. Started a oil consumption test on May 4th by May 11th was half way in between low and full so I went to Kia and they topped it off. They also said it is a know issue but no recall and they have three vehicles in the shop right now waiting for new engines. They could quote me on an engine or I would just have to keep adding oil. It is shameful that they now about this issue but will not correct it.

- Johnson City, TN, USA

I bought the car May 28, 2019. In August, the oil light came on so I got an oil change; the first of many. By January 2020, I had changed the oil 5 times, and suddenly the car began to drastically slow acceleration. It would rev up when trying to accelerate and was slow to shift gears. It took a lot of effort just to get it up to a normal speed and if going up a hill, it would decelerate. I took it to a Kia dealership and was told there was a crack in the valve cover gasket, and the coils and spark plugs were damaged due to excessive oil spattering. They first tried to say it was because I did not keep the oil changed, but I was able to show them just how often I had changed it. They told me that should have been a red flag that the engine was bad, but I didn't know that and thought I was doing the right thing by keeping the oil changed. They replaced the valve cover gasket, all coils and spark plugs but the car made no improvement. After I took it back again, I was then told the engine was failing and needed to be replaced because it was full of sludge. I am afraid to drive it for fear of it catching fire, and that is a serious safety concern.

- Columbia, SC, USA

As we excited the freeway, the car started running rough at the stop light. As I pulled into the gas station the engine stopped running on its own and I heard a loud "ping". after numerous attempts to re-start the car, we had to leave it at the gas station over night. When I was trying to re-start the car I noticed the engine wasn't cranking at all, almost like it was a dead battery. In the morning the car started right up but with a horrible loud knocking sound coming from the engine. I had to drive it home which is about 3miles, I had no other options. It was explained to me it was a rod knocking. I still owe $8,247.89 and to fix it is going to be well over $5,000. The car has 109,776 miles, my husband maintained it religiously, and to have this happen so close into paying it off is devastating as this was our only car. There was no warning, no check engine light, no low oil light, no rough idling or out of place sounds.

- Yucaipa, CA, USA

I bought a new battery and the next day my check engine light cut off and my car turned off a week later at stop light. Also, a clicking noise when I try to turn.

- Houston, TX, USA

The contact owns a 2014 Kia Soul. The contact stated that while driving at approximately 65 mph, there was an abnormal clicking noise and dark gray smoke coming from under the hood. The contact mentioned that once the vehicle was pulled over and the hood was open the smoke extinguished independently. The vehicle was towed to an independent mechanic where they informed the contact that the vehicle was burning oil and the engine seized. The vehicle was then towed to courtesy Kia of brandon (9205 E adamo dr, tampa, fl 33619) where they confirmed that the engine seized and it was not due to the catalytic converter. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the failure was not because of the catalytic converter. The contact stated that the failure could be related to NHTSA campaign number: 19V120 (engine, engine and engine cooling). The approximate failure mileage was 103,052.

- Tampa, FL, USA

The engine in the car was running very roughly. It kept getting worse. We took it to the dealer and were told the rod bearings went bad at 98K miles with regular oil changes and normal driving. We were quoted $5084 for a new long block assembly or $5500 for a new short block assembly from the dealer. This repair is approximately the same amount the car is worth running and should not have to be done with such low mileage. Because we are the 2nd owners, there is no warrantee to cover the repair. We had to tow the car from the dealer and it hasn't run since. I believe this is a common defect that should be researched as Kia had the same problem in the 2017 sorento/optima. I believe there will be more similar issues as other owners begin reaching the 100K mark in these vehicles and there should be a recall to cover these expensive, unnecessary repairs.

- Hixson, TN, USA

Check inline light is on and it keeps reading catholic converter and it won't go off I switched my gas from 87 to 93 and did a fuel treatment and at times it won't go over 35 miles per hour and the check engine light keeps flashing and my gas runs out fast I've gotten a tune up done and a oil change

- Saint Petersburg, FL, USA

I got in my car and left work. As soon as I started to drive it was making a horrible noise. I immediately drove it to the local mechanic which is in close proximity to my work. It was diagnosed by both that shop, and a Kia dealership shop as having "connecting rod knock." I was advised not to drive it because it is unsafe. It is at risk of either a sudden stall, which could cause a crash or, a rod may be thrown out the side of the block, puncturing engine oil causing a fire. In addition, the repair is essentially a new engine, which costs over 10K. I have repeatedly sought remedy via Kia corporation to no avail. Kia has refused to fix this dangerous car despite there being a recall on this exact issue on the 2014 Kia Soul but, the loophole they are sticking with is that mine has the bigger engine. I've had this car about a year and a half, driven it just over 5,000 miles, have done regular oil changes and only done small town, light driving. The car has just over 64,347 miles on it. There has been media coverage about this exact issue that states Kia has many more faulty vehicles that need recall status, Souls being mentioned. That article is here: Https://www.wsbtv.com/news/local/Kia-recalls-another-192K-cars-due-risk-engine-fire/ajxphzfahrczzjcxmmvrw3dxpy/. I respectfully request NHTSA help in requiring that Kia completely fix this manufacturing defect that has left this car useless and unsafe. It would be so greatly appreciated. Thank you.

- Sultan, WA, USA

I was driving on the highway going the speed limit. I turned down the radio due to hearing a shaking noise. The shaking noise began to get louder and shook my whole car. I quickly pulled over to the side and turned my car off resulting in smoke coming from the engine. I immediately got out of the car. I returned to my car the following morning to see if the car was in need of coolant or oil. The oil reservoir was full but the oil pan was empty for some reason. We filled it will oil waited a bit and tried to turn the car back on. The engine shaking only got worse. I called road side assistance to take my car to the Kia dealership. Once at the dealership after doing some research there is a recall out on my car for the catalytic converter that I was made aware of previously by auto zone after doing a free diagnostic check on my car last year. While reading into the recall it states a piston rod can be thrown from the car puncturing the engine causing oil to escape from the engine. This is the exact words the service guy at Kia had said happened to my car. He said since my car would not be able to be on long enough while seizing to check if the catalytic converter was the cause that he would not fix the car even though the recall specifically states what is wrong with my car and what would happen if not taken care of. Now I am in a position of having a car I owe 9K on but is only worth 400$ with no engine. With this I can get a car for almost 500$ which is not close to reasonable and I should not even consider. I take very good care of my car. It has a little of 120,000 miles on it and I am the second owner. I have always gotten oil changes and have never had issues with not keeping up with my car. I know I am not in fault for this. Recall number 19V120

- Norfolk, VA, USA

While driving our 2014 Kia Soul base 2.0L on the highway at approximately 60mph, the engine suddenly started making a very loud knocking noise. The driver was able to pull off at the next ramp to check the oil. There was no oil on the stick and it had a burnt smell. There oil had been changed by the dealership about 6 weeks prior, and we had no indication that the oil was low, the engine hasn't been smoking, and there was no oil on the ground. The shop has never mentioned our oil being low when we came in for a change. We had the vehicle towed to the dealership. They have since told us the engine needs to be completely replaced. Of course we are just past the warranty with about 109,000 miles on it.

- Middleton, WI, USA

While driving my vehicle, there was a knock sound under my hood. The vehicle started to slow down and started to smoke. I pulled the vehicle over and cut the engine. I then tried to restart the vehicle and it did not respond. I then had the vehicle towed to the nearest repair shop, where they told me that the rod had pierced through the engine block causing all of the oil to leak from the engine and breaking the starter.

- Woodbridge, VA, USA

Was driving around 75mph on interstate when engine started knocking and smoking. Engine locked up but was able to coast off interstate. Upon further review by my self and a mechanic. We noticed no oil in car it was only 75miles over for a change. Worst part is that car was just about paid off.

- Tampa, FL, USA

My Kia Soul is burning oil every 1,000 excessively. Kia says it isn't burning that much. My dealer thinks it is. My car had the oil light come on in December. Received an oil change. February comes to start my consumption tests. My dipstick reads low level. I started 3 tests and they all 3 came up with different readings but burning oil at a rapid rate.I did testing each 1,000 miles. The 2nd test my car burnt a quart. I do think my car is burning at a rapid rate. It is a 2014 Kia Soul with 94,000 miles. I bought brand new, only owner is me from my dealership.

- Baltimore, MD, USA

The contact owns a 2014 Kia Soul. The contact stated that while stopped at a stop sign, the vehicle stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that there was a hole in the engine block. The contact reached out to the third-party warranty company and was informed that the vehicle was over 100,000 miles and no longer covered under warranty. The vehicle was not repaired. Allentown Kia (2350 lehigh St, allentown, pa 18103 610-228-2727) and the manufacturer was notified of the failure. The failure mileage was 103,100.

- Palmerton, PA, USA