10.0

really awful
Crashes / Fires:
5 / 51
Injuries / Deaths:
5 / 1
Average Mileage:
75,426 miles

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« Read the previous 20 complaints

problem #191

Nov 012019

Soul

  • 76,000 miles
As I was driving down the highway, "55 mph" speed limit was 60 mph my acceleration went out on my car and I couldn't go any faster then 20/25mph. My car started to sound like a weed eater and I never got a single light for something being wrong. As I pulled over to the side of the road my cars engine started to make a knocking sound. I had it towed to a shop close to were I live and they told me that the engine had pieces of metal flakes in it and that it was locked. They also said that it was 3.5 quarts low of oil but I just had the oil change and had about 3,500 miles left before I needed my next oil change. I'm writing on here because I called Kia and they told me that my 2.0 engine didn't have a recall on it, but as I research I continue to find many people who have a 2.0 engine having the same issue of the recall on the 1.6 engines.

- Warrenton, VA, USA

problem #190

Apr 012020

Soul

  • 83,000 miles
The contact owns a 2014 Kia Soul while driving a loud noise had occurred smoke and exhaust fumes were present the owner was concern the vehicle would stall. The contact stated that while driving approximately 45 mph a loud sound was heard coming from under the vehicle before smoke and exhaust fumes were present inside the cabin. The vehicle was driven to the home and parked. The cause of the failure was not determined. The local dealer roper Kia (320 hodgon rd, joplin mo) and the manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA recall campaign number: 17V120000 (engine, engine cooling). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 83,000.

- Grove, OK, USA

problem #189

Jul 082019

Soul 4-cyl

  • 110,534 miles
The contact owns a 2014 Kia Soul. The contact stated that while her boyfriend was driving 60 mph, the vehicle shuddered with the check engine warning light illuminated. A month after the initial failure, the vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the head gasket and valves were replaced. The contact stated that while driving at 45 mph, the engine ceased with the check engine warning light illuminated. The vehicle was towed to chantz scott Kia (929 E stone dr, kingsport, tn 37660), to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 110,534.

- Church Hill, TN, USA

problem #188

Mar 242020

Soul

  • 116,700 miles
The oil from the engine has been disappearing ever since the car got over 100K miles. It is currently at 116K and has zero oil but there is no leak and it doesn't smell like it is burning. The dealership says it is not covered under the recall and it will cost thousands to repair. This is exactly what is described in the recall notification I got last year though but the dealership said my particular engine is not covered under this recall even though it's the 1.6L specifically stated in the recall announcement.

- Bothell, WA, USA

problem #187

Feb 282020

Soul

  • 75,000 miles
The contact owns a 2014 Kia Soul. The contact stated that while driving at an unknown speed, the vehicle slowed and stopped without warning. The vehicle was pulled to the side of the roadway, turned off and failed to restart. The vehicle was towed to an independent mechanic who diagnosed that the catalytic converter overheated and damaged the engine. The vehicle was towed to the warner Kia located at (501 7th St, parkersburg, wv 26101). The contact was informed that the VIN was not included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

- Ravenswood, WV, USA

problem #186

Jan 052020

Soul

  • 106,033 miles
I was with on the highway and noticed a noise that I hadn't heard before. I was about 40 miles from home so I headed towards home and as 8 was driving down the highway, the noise was gradually getting louder, I had no idea what it was, not one warning light came on. Suddenly while going just over 60mph, my car stalled, would not restart. While cars zoomed past me going faster than I. I made my way to the side of the road, luckily avoiding getting hit. Still no lights had come on until it stalled completely. I was thankful but shocked to hear the next day from my mechanic that a rod had come broke loose in my car and broke through the engine. That I had a car that needed a $6000+ new engine and that engine replacements for this car model and year are very hard to come by. I am disgusted.. I will never buy a Kia again in my life. I called Kia and asked them how could my car get this bad without any warning lights? they said they weren't sure, it should have. That certainly doesn't help me. I have a 6 year old car that is almost worthless. I still need to finish paying it off. Ridiculous.

- Dallas, TX, USA

problem #185

Mar 052020

Soul

  • 84,700 miles
2014 Kia Soul with 2.0 engine (84,000 miles) suddenly started knocking then locked up going around 60 mph on the highway. This was so sudden that it caused the tires to squeal. If anyone had been behind me there is a great chance it would have caused an accident. Then it unlocked and continued knocking. At no time did any lights come on such as the check engine or oil lights. I pulled off and had the vehicle towed. The dealership informed me that the engine would have to be replaced at a cost $6,000 which is close to the overall value of the vehicle. I am now facing a very difficult financial dilemma and hardship for something beyond my control.

- Clinton, TN, USA

problem #184

Feb 202020

Soul

  • 100,309 miles
I purchased a 2014 Kia Soul from doug smith autoplex on 11-19-2019. The car purchase included a 3 month/3,000 mile warranty I called in on 12-12-2019 to schedule an appointment with service to inspect a noise from the engine. The appointment was scheduled for 12-20-2019, I added a quart of oil to the engine. 12-20-2019, I went to the appointment. Rick larsen test drove the car and filled the radiator fluid. Rick told me to come back if the noise returned. Rick did not run any diagnostic tests. The scheduled appointment was covered under the warranty offered at the time of purchase. 02-14-2020 I added another 1\2 quart oil and filled the windshield fluid. A noise returned to the engine on 02-20-2020. I called at 2pm on to schedule an appointment for service. The service department set the appointment for Friday 02-21-2020. The engine seized with no warning lights ever coming on prior to it seizing 02-20-2020 evening on I-15 freeway southbound @5:40pm. The Kia Soul was immediately towed to the doug smith dealership by john's towing. I was accused by the sales mgr ed of doing a faulty job of an oil change and that the oil had run out all over the undercarriage. I was later told by the same sales mgr ed, that the seal on the oil plug and filter had never been broken.

- Draper, UT, USA

problem #183

Sep 162018

Soul

  • 70,000 miles
The contact owns a 2014 Kia Soul. The contact stated that while driving at various speeds, the vehicle experienced oil consumption without warning. The vehicle was taken to russ darrow Kia of madison located at (6525 odana rd, madison, wi 53719, where the vehicle was repaired under NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however, the failure persisted. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Middleton, WI, USA

problem #182

Feb 202020

Soul

  • 107,000 miles
I went to accelerate after a stop and the car started to go when all of the sudden there was a total loss of power and the entire car shut down. There was no indication that anything was wrong.there were no indication warning lights to indicate a problem. Only when the car stalled did they all flash. I pulled to the shoulder and restarted the car. It made a horrible clattering noise and had very little power. I utilized the manual shifting feature and that helped reduce the noise, but it would get louder as the engine rpms increased. The dealership said there was no oil in the motor, yet it was checked prior to driving and there was oil on the dip stick. The car has about 107,000 miles and needs a total engine replacement. Only after the incident occurred did we see this is a known problem with this make and model of car.

- St. Peters, MO, USA

problem #181

Mar 052020

Soul

  • 85,000 miles
After multiple attempts at the shop, the Kia has been burning oil. There is no smoke or leaks. A compression test was not done at the original inspection of the car, and there is no oil in the car after about 500 miles. This engine has been burning oil since 85000 miles and there is "nothing" that Kia can do for our issue. Thus, in line with other complaints about this issue there should be something done for the engine replacement. This is a known issue for the other engines, but the 2.0L engine is not under recall....yet. This is a very serious issue and a general consumer should not have to monitor oil consumption of an engine at 60-80K miles. There is something wrong with the engines and it could be a real concern for safety.

- Acworth, GA, USA

problem #180

Oct 232019

Soul

  • 114,141 miles
The vehicle shut off while I was driving, I had to push it off the road, the problem is a fuel leak, other Kia Souls are currently on recall for the same reason but this plus model isn't so it's sitting in my drive way while I pay over $400 a month for the vehicle ! recall this dangerous vehicle ! this is a defect in the Kia/Hyundai engines

- Church Hill, TN, USA

problem #179

Feb 292020

Soul

  • 87,000 miles
My daughter was driving her 2014 Kia Soul and suddenly it decelerated without warning. It also started making a clanking noise so she parked it immediately. No engine or warning lights, just running badly. We had it towed to a repair shop and was informed that the noise was piston rattling around and that the motor was pretty much shot. This made no sense as we have always kept up with oil changes and it only has around 87,000 miles on it. We sought a solution with Kia and was told because she was a second owner that the warranty was no good after 60,000 miles. Of course there is no recall for her 2.0 L motor. I am shocked that so many people have had similar complaints and yet Kia gets away with no responsibility. We are looking at $ 8,000 for another motor or buying a new car. Neither is a viable option, this car was supposed to last longer than this. Something isn't right

- Crawfordville, FL, USA

problem #178

Jan 142020

Soul

  • 80,000 miles
My car while driving on 65 hospital curve - louisville ky- dangerous spot- the car slowed right down and a loud knocking noise came from under the hood - engine - I was forced to pull off next exit and park. I had changed my oil 5-6 weeks prior. I contacted Kia customer service they said there was nothing they could do. After leaving a bad review - they offered to diagnose it - but wouldn't pay for it to be fixed - it only has just over 80K on it and I have only driven 27 K in 2-3 yrs

- Shelbyville, KY, USA

problem #177

Jan 262020

Soul

  • 91,000 miles
The contact owns a 2014 Kia Soul. The contact stated that while driving at approximately 65 mph the vehicle suddenly failed to accelerate before stalling. The dealer diagnosed a faulty engine needing replacement. There were no consequences. The contact indicated that while driving the vehicle suddenly would not accelerate before stalling. After stalling the check engine light illuminated and was flashing. The vehicle was towed to the local dealer courtesy Kia of brandon (9205 E. adamo dr. Tampa fl) where it was diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact indicated that the catalytic converter and oil pan was previously replaced but approximately 1,000 miles later the failure occurred. The failure mileage was 91,000.

- Riverview, FL, USA

problem #176

Feb 222020

Soul

  • 126,587 miles
While driving at speed limit, 75mph, the car starting losing power and started to shake, then it sped up again and leveled out. Once I reached the nearest gas station, in park, it was shaking and rattling. I was able to get the car to my mechanic and upon his inspection, found a hole in the piston. I contacted the local Kia dealership and was told they could replace the engine for $9000. I had informed that there may be a recall, so I asked the dealership and was told no. They did not ask for a VIN or anything.

- Jacksonville, TX, USA

problem #175

Feb 212020

Soul

  • 21,000 miles
Vehicle stall on the highway, it was later determined that the engine blew a piston. This all happened on this vehicle at 21,000 miles. Leaving my young daughter stranded on the highway alone at night. After further investigation found out there has been recalls on this make and model for catalytic converters overheating and causing piston problems in the engine. After reading many complaints online for the very same reason more models of Kia should be recalled

- Evergreen Park, IL, USA

problem #174

Feb 202020

Soul

  • 100,000 miles
Engine burning oil. No signs of leakage or "blue smoke". usually have to put in between 3 and 5 quarts of oil between oil changes. Kia won't fix the problem, even though there have been many other complaints about this issue. I bought the car used, didn't know it had an issue. Oil got dangerously low within 30 days of owning the car. That's when I found out it was burning oil. It has 11,0000 miles on it as of this compliant. Issues started for me at around 100,000 miles. When I took the car into the Kia dealer, they said that the previous owner had brought it in to have an oil consumption test done. Kia dealer said engine needs to be replaced.

- Springville, UT, USA

problem #173

Feb 012020

Soul

  • 111,000 miles
Thursday I had a check engine light come on and called Kia service and they said as long as engine light is not flashing I will be ok to drive it so they scheduled my appt. For the following Monday. Saturday I was driving 45mph on a busy road and my car starting making ticking noise & lost power and steering. I smelled a chemical smell similar to gasoline. I had my oil changed every 3000 miles for the life of this car. Connecting rod cap to piston rod came out of my engine. My Kia is @ dealership waiting for Consumer Affairs process. Dist.mgr has already declined repair. Now waiting for escalation dept to contact me. Its now been 19 days. My Kia is a 2014 with the 2.0 engine. My son has a photo of the cap sticking out of the engine.(I will try to upload once I get it.) why does the recall for the engine not pertain to all engines when the same problems are happening" and why has Kia not sent everyone letters notifying of the recall especially when a crash or engine fire is possible? is this safe and acceptable when human life is at risk? or do we wait for the first person to die"

- Terrebonne, OR, USA

problem #172

Feb 152020

Soul

  • miles
Regarding NHTSA campaign #19V120000, I reported to Kia that my vehicle is excessively burning oil, they've advised me my VIN doesn't apply to this particular recall. In between oil changes I'm adding 5qts of oil because the oil is just mia. There's no leakage and no smoke from the vehicle. Although I'm losing oil there is no warning light to advise of any issue. I can generally detect I'm low on oil when vehicle is sluggish on an incline, upon checking the dip stick has no oil. As a precautionary measure I'm requesting that my VIN number be added to the current recall. Last oil change was 01/03/2020; I just purchased a 5 quart container 02/15/2020 and had to add 2 quarts. My daily driving consists of about 16 miles a day; drive my daughter to school and myself to work, local. Too many complaints pertain to this very issue, how much longer please?

- Woodbridge, VA, USA

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