The contact owns a 2014 Kia Soul. When the accelerator pedal was depressed, the vehicle stalled and made an abnormal noise as if pressure were being released. The contact stated that the vehicle began to drive, but shortly after, began shaking, smoking, and making clunking noises. The contact shifted into neutral and pulled the vehicle over to a safe location. The vehicle was towed to oakes Kia (2900 burlington St, North Kansas City, mo 64116). The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 19V120000 (engine). The vehicle was not diagnosed or repaired. The failure mileage was 73,350.

- Kansas City, MO, USA

On 02/15/2019 I was driving on county hwy H in delta township, wi at 45 mph when suddenly I heard a loud noise and my 2014 Kia Soul lost power. As it lost power, first my oil light started blinking and then my check engine light came on and started blinking also. I was able to turn it around and drive approx. 100 ft into the delta town hall parking lot where I discovered my engine was smoking and I had lost numerous fluids out of the engine. I then called a local wrecker and they towed it to their shop. A&L auto in iron river, wi. They stated after looking at it that something made a large hole in the side of the engine and most likely the engine would need to be replaced. I then requested they tow it to the Kia dealership in duluth, mn where I purchased the vehicle.

- Iron River, WI, USA

Engine runs dry of oil while stationary, headlight wires melt while stationary.

- Glen Ellyn, IL, USA

The contact owns a 2014 Kia Soul. While driving approximately 50 mph, the contact heard a knocking sound coming from the front end of the vehicle. There were no warning indicators illuminated. The vehicle was pulled over to the side of the road and later towed to crown Kia (903-581-7688, located at 4818 troup hwy, tyler, tx 75703) where it was diagnosed that the engine needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was approximately 124,000.

- Nacogdoches, TX, USA

I believe my car should be added to the recalls especially the catalytic converter recall I found it very odd that I hae an issue with it only having the car for a few years.my check engine light came on and found out it was the catalytic converter

- Lawrenceville, GA, USA

On May 29th 2018 I went back to holly Kia with a problem with my tires. I spoke to the service department supervisor again about the cataly converter. He stated to repair the catalytic converter would cost me about $1100. I was truly upset because my car is only 4years old. Once I picked up my car I contacted the Kia corporate office and spoke to another young lady explaining to her the situation and she was very rude unprofessional because she told me that it Kia only manufactures the car but they are not responsible for when a part such as a catalytic converter may go bad in a car and there was nothing they could do for me. She then stated that the next time I purchase a car I should make sure I understand the warranty coverage before I purchase the vehicle. Needless to say my catalytic converter needs repairing. I also had problems with my tires and I explained to the young lady this as well. I told her I just didn't understand why they did not want to help me get these situations fix because my car was fairly new. Well I didn't get help from her. Far as my tires after getting the crank sensor fix I found myself back at holly Kia getting my tires looked at because the air kept going out. One morning going to work a young man stopped me on the highway to tell me my tire was flat I immediately but air in the tire and went to holly Kia and told the same parts service supervisor what the problem he took my car in and had the technician look at my tires I asked him could he have them look at all the tires because I am putting air in the tires every other day. Well in June my son had to purchase that same tire that they said was fix and told me all the other tires were good. In September 2018 I had to end up purchasing three other tires because I was still experiencing the same problem with having to put air in the other tires. Ever since I purchase the tires no problem

- Magnolia, DE, USA

My daughter was driving the vehicle on 02/22/2019, and it started making a loud knocking sound. We were able to get the car home and drove it to the dealer on 02/23/2019. The vehicle didn't make it all the way to the dealer. The dealer determined that the engine failed and that there was extensive rod bearing damage. This vehicle had only 77526 miles on it.

- Huron, OH, USA

Loss of engine power, the car was towed to a nearest dealer for diagnosis and found that catalytic converter was defective.

- Wooster, OH, USA

On 09/23/2018, while driving 70 on the highway about 1 month after my tune up, my car started making this horrible noise and the engine and oil lights started flashing and the car started jerking and rattling really hard. I pulled over and discovered that the engine blew a spark wire (I have a video). I drove to the nearest advance auto parts and a mechanic of 30 years said he never seen nothing like it. The next day I took it back to castrol (who completed my tune up) and they changed all spark plugs and wires stating that they never seen that happen before and there were no leaks and no indication as to why that happened. On 12/172018, the car started jerking and rattling again while going about 45-50 on a main road and once I parked, it completely shut off. I had it towed to ed voyle Kia and was told that there was a recall on my engine so it will be replaced. They put me in a rental and two months later I was told that yes, there is a recall, however, my VIN # hasn't come up yet so I can pay out of pocket and be reimbursed once my VIN# come up. They took the rental back and I'm now without transportation. I can't get to work and I still owe about 10K on my car. No one is helping me at Kia and I've been given the run around. I literally was provided a po box to send my complaint to. I've spoken to several people yet no one seem to care

- Marietta, GA, USA

Bought a used 2014 Kia Soul in 12/2015 with 34,000 and put on 17,400 miles to date.approx. 12/27/18 heard a very slight knocking, tapping noise (had to turn the accessories off to hear it) and checked the oil level (which was fine-just had it changed). No loss of power, no smoking, and no warning lights came on. The weather was cold (winter in the northeast) so I assumed the noise was a cold engine and the noise was hardly audible as the car warmed up. It eventually got louder and louder and got faster as I accelerated (still no loss of power, etc. I stopped driving the car middle of January 2019 and parked it in my driveway.(I was afraid I would do more damage) and had it towed to a Kia dealer to have them assess the noise. On 1/29/19 the dealer called me at work and told me "you need a new engine"....and also told me she spoke to service dept. And there is nothing they can do for me because it was out of warranty by 5 weeks (approx.).I've submitted all of my maintenance records to date (done by manufacturer's dates/only oil changes/ did not need any mechanical repairs). I've contacted Kia headquarters approx. 16 times and no one has returned any calls. Last time I spoke to them they are in the 'waiting stage' to see what decision can be made as far as ?? repair or replacement of the engine. They would like me to pay for it. (they want to make sure it's not something I did to the car). Meanwhile my vehicle is sitting on the back lot of the dealer. Keep in mind I've only put on 17,400 miles in 3 years.......please address if you can. Thank you! (I do have all the invoices, maintenance records, but cannot scan at this time)

- East Longmeadow, MA, USA

Just finished gassing up after work from highway driving and oil light starts flicking on and off really fast for a min then goes away. After I pull off the main road to a neighborhood I'm about to pull over to check car and go over a speed bump car dies. So I get out pop hood open oil cap there no oil and fumes coming out and I really didnt get a warning light or anything to warn me there wasnt any oil other then the flickering light that just went off. It has 100000 miles got oil changed every 4000 to 5000 it last had one at 96000. So I have someone pick me up I get oil put I. it doesnt start I leave over night find out cpu has a sensor to protect engine from further damage if it gets hot so I disconnect battery and reconnect it starts but now theres a knocking sound I take it 2 min away to Firestone they listen to it and say the problem is a internal motor problem they cant fix sounds like a rod broke.or loose. So I have towed to dealer for now. I just saw the news about them catching fire and basically put 2 and 2 together. The cars are eating too much oil due to a regulator sensor and the oil sensor is not letting people now there isn't any or that its low til it's too late so the rods break and puncture the motor causing oil to leak and catch fire due to heat. So now I have a car that's undrivable that I have to pay possibly for a new engine due to a faulty distribution sensor and oil light warning system that causes overheating of the motor. I hope my recall notice comes soon to replace this motor cause I don't have 4 000 to 6000 dollars to replace a new one.

- Windcrest, TX, USA

I was driving about 30 mph North on harbor blvd and first St in California sudendly I heard a loud knocking/clicking sound coming from the lower left side of the engine & no error codes came on prior to the noise so I pulled over and called a tow truck to take my vehicle to the nearest mechanic. Until today mechanic has unknown origin of problem

- Santa Ana, CA, USA

While driving on the highway, the dash board started turn off and on the car began to lose power. I pulled off to the side and the lights on the dash came on and the car shut down completely.within a few minutes smoke started coming from the hood of the car followed by a small fire. I got out of the car and the fire grew and completly burned the car.

- Long Beach, CA, USA

I was mid turn going home when suddenly my car refused to speed up and became to rumble. I successfully made it home right down the street. When while approaching my home my vehicle stalled and all lights suddenly came on. Oil, engine, battery. I have not had any issues with my car and I get my oil changes regularly ( warning light has never came on). I had triple a tow my vehicle to the dealership as I am still under warranty. They wanted to charge my 145 to just look at it. They said the warranty company might not cover the engine being shot. The dealership has not replaced my miles sticker to tell me when I need an oil change the last three times I've been there. They never informed me how long their oil changes are good for. I have read many reviews on this car and many people have had the same issue. My car is covered under warranty but they want to charge me and might not even fix it. I haven't been able to work without my car so I am low on funds. If a engine issues are very common with this model of vehicle they should be able to replace no questions asked. I pay for my warranties but they cant help me?

- Troy, IL, USA

On October 27, 2018 while driving on I-10 West towards downtown baton rouge, my 2014 Kia Souls' engine 'popped' and lost acceleration very suddenly in heavy traffic. It was towed immediately to all star Kia of baton rouge on siegen lane where it was purchased four months prior. It was determined by the service department that the Soul had a 'massive engine failure' which cause it to throw a rod through the engine block. It was also at this time the service department informed me that the manufactures warranty does not apply to me since I am not the original owner and Kia has no responsibility for the repair or replace of the engine. After researching the problem with the engine failure online, I have found that this is a common problem with the 2014 and 2015 Kia Souls. Several reports have been filed with the NHTSA concerning both engine failures and engine fires, but has not been included in the recent recalls. I implore the NHTSA to include the 2014 Kia Soul in the recent recalls for Hyundai and Kia due to engine fire problems.

- Denham Springs, LA, USA

I was driving down the highway and suddenly heard a clicking sound in the front. My car seemed to be put of gear and was revving up. I immediately pulled to the side and it died right there. I have 102K on this car and it is completely dead. I was told engine needs to be replaced

- Beloit, WI, USA

On December 9th, 2018 at approximately 6:10am, while driving to work on the highway, my car suddenly broke down and began to smoke. I pulled over to the side of the road and removed my important belongings. Within minutes my car was on fire. I notified city police, fire department, and insurance company. My car was ultimately destroyed and taken to a junk yard.

- Hilliard, OH, USA

11-6-18 - while in motion, mid turn, my car shut down completely. All the lights came on in the dash, and then when car shut down, battery died as well and window was stuck down. I am so thankful I was not on the interstate going 70 miles an hour. I could have been killed. Dealership has said motor is locked up and cannot even be manually started & that I need a whole new engine.

- Rockwall, TX, USA

11/23/2018 1445 traveling from wilsonville or to netarts bay, or on hwy 6 westbound catastrophic engine failure/ Kia engine oil defect - engine seized at highway speeds. Safely got into tillamook to call aaa for an 85 mile tow back home to wilsonville. Had a very long wait in the rain for tow truck. We regularly changed oil and performed all scheduled maintenance of which we have complete records, very clean and no accidents. No warning to any problem before incident. After the incident we had the oil checked and changed again at valvoline instant oil change in tillamook just to see if they could help. New oil did not improve the condition.

- Wilsonville, OR, USA

Safety concern: Engine caught fire while driving. The vehicle is a 2014 Kia Soul with 104,000 miles. The vehicle was being driven through a residential area at <20 mph when the engine made a single "pop" sound and the vehicle expelled a large black cloud of smoke from the exhaust pipe. The driver pulled over, into a gas station. Shortly before coming to a complete stop, the driver heard another loud "pop" sound from the engine area of the vehicle, followed by an additional cloud of black smoke escaping from the engine area. When the vehicle reached a complete stop, the driver exited the vehicle and opened the hood of the car, to discover the top of the engine was on-fire. The fire was as tall as the engine hood and wide as the motor. It appears all components in the engine area were burned/melted, including the motor cover, hoses, and electrical wires. The driver notified the gas station attendant of the fire, and used the gas station's fire extinguisher to extinguish the engine fire. The owner of the vehicle was notified this repair was not eligible for warrantied repair, which expired at 100,000 miles, according to the Kia service representative. The vehicle was towed by Kia to a Kia dealership, at the expense of the owner, where it remained dormant for 5 days, due to a holiday break.

- Allen, TX, USA