10.0

really awful
Crashes / Fires:
4 / 46
Injuries / Deaths:
4 / 0
Average Mileage:
81,365 miles

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« Read the previous 20 complaints

problem #3

Aug 172014

Soul 4-cyl

  • 1,000 miles
We had been driving for about 20 minutes. We pulled off highway to look at a tourist attraction. No indication whatsoever that anything was wrong with the car. Parked, turned car off. Got out. Glanced back at the car and smoke was pouring out from under the hood. Soon there were flames dripping from underneath front end (looked like melting plastic). Called fire department. Within 1 minute flames were jumping up on interior (dash area) and exterior (under hood). Got fire extinguisher from nearby business, but with hood closed, did not help. Within 4 minutes entire front end and front interior were engulfed in enormous flames. Many popping noises (explosions). Fire department arrived after about 5 minutes and extinguished the fire. Entire front end of car melted to the ground. I should note that while we left the car unlocked when we got out, the doors locked themselves during the fire, and the key fob was inoperable (lock electronics in the car were fried). Had a person or pet been in the car, they would have been trapped. My husband cut his face during this, but did not seek a doctor. All personal items in the car are severely damaged by smoke.

- Minneapolis, MN, USA

problem #2

Jun 302014

Soul

  • 5,000 miles
Under normal and mild acceleration, there is noticeable hesitation and power loss when the automatic transmission shifts up; most noticeable when shifting occurs from 2nd to 3rd and 3rd to 4th gears.

- Herndon, VA, USA

problem #1

Feb 172014

Soul 4-cyl

  • 2,702 miles
I have had my car to the dealer 4 times for this same issue which still has not been fixed. The engine light comes on when it wants too and then there is very little power in 1, 2, and 3rd gears this is a manual trans. I almost got hit in the side because of pulling from a stop sigh and went to go and looked down light was on and car did not want to move. Its very hard to get a stick shift car to start out in 4th gear. Kia says they want me happy but will not replace the car instead offering free oil changes and other items but I want a safe car to drive not other items.

- Columbus, OH, USA