10.0

really awful
Crashes / Fires:
5 / 51
Injuries / Deaths:
5 / 1
Average Mileage:
74,840 miles

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« Read the previous 20 complaints

problem #95

Jul 042019

Soul

  • 89,000 miles
Driving my 2014 Kia Soul on July 4th on the highway at 75 miles per hour, engine revved up to 5 RPM's for no apparent reason, and engine light came on. Went back down to proper RPM's after about 10 seconds, then about 15 seconds later revved up to 7 RPM's, battery light came on and car stalled in the middle of the highway. Called Kia corporate on July 8th, they created a case for me, I had a contact there that was working my case, and they had it towed it to midwest Kia in wichita, ks., because there was an active recall on the car. They had it for 2 weeks, refused to fix it because they couldn't get the car to start to throw the code for the recall, but they repeatedly told me they would do nothing to get it to throw the code because they might pay to fix something they shouldn't. a man at corporate told me on July 22nd that they were not going to honor the recall nor the warranty that is still on my car, and I had my car towed back to my house. When I got it back, I looked under the hood and the service center had torn my engine apart and left it in pieces under my hood, where it sits now awaiting permission on what I can do so I do not ruin any chances I have of them fixing what they should anyway.

- Hutchinson, KS, USA

problem #94

Jul 142019

Soul

  • 122,000 miles
While making a right turn onto the highway, vehicle made an insanely loud screeching, metal on metal noise followed by violent shaking. The engine light started flickering, as well as the oil light, then started to stall out. While pulling over, car continued to make grinding and clunking noise coming from what sounded like the engine. Attempted to restart the car, loud clunking and grinding noise. Checked the oil dipstick- metal shards and shavings on dipstick. Took to courtesy Kia brandon. Who confirmed engine required a rebuild or replacement. I was told that this was not covered by recent recall of...all Kia Soul's with 1.6lt engines made from July 8, 2011 thru Aug 1, 2016 are being recalled..." for engine problems. I am now unexpectedly immobilized with a $8K+ repair for a rebuilt engine with 67K+ miles as my option?

- Ruskin, FL, USA

problem #93

Feb 012019

Soul

  • 84,675 miles
My car has been stalling for the last 6 months it had a recall on the catalytic converter due to overheating, resulting in abnormal engine conbusion and damage to the engine pistons. I have taken it to the Kia shop for an upgrade and that did not work.

- Laurel, MS, USA

problem #92

Feb 132019

Soul

  • 91,000 miles
Engine blew we took it to avon, in Kia dealer. They checked it out and said it was a blown engine. The shop manager also informed us that this year had inferior parts put in it. Than they told us it was not covered under any recall and that our warranty had expired. We had call Kia Corp and they had given us a case number than they turned around and said they would not cover it either. The vehicle was on a highway when this happen heard a lot of metal on metal and knocking sound. Had the vehicle towed from that point.

- Danville, IN, USA

problem #91

Dec 312018

Soul

  • 70,000 miles
The contact owns a 2014 Kia Soul. The contact stated that the engine was in the process of being rebuilt at her expense after shutting down on the highway. The contact received a recall notice for NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The vehicle was taken to cowboy Kia (443 N interstate 45 S, conroe, tx 77301, (936) 494-0600) where it was confirmed that the engine needed to be replaced. The contact stated that the manufacturer's Consumer Affairs office had not communicated with the dealer. As a result, the vehicle had not been repaired and had been at the dealer since the end of April. The dealer provided a loaner vehicle. The contact felt that the Consumer Affairs office was ignoring her. The failure mileage was 70,000.

- Conroe, TX, USA

problem #90

Jun 192019

Soul

  • 80,000 miles
The floor board is always warm. The car seems to drive fine for about 20 -30 mins and then the car seems to lose power and will barely go uphill...check engine light has been on for a catalytic converter in the past but went back out. Car has been at Kia now since June 18th... have a case with Kia America. Dealer told me the cat was clogged. Now worried about engine damage because of clogged cat. Vehicle is under recall SC176 via Kia

- Candler, NC, USA

problem #89

Jun 282019

Soul

  • 60,000 miles
The contact owns a 2014 Kia Soul. While driving approximately 40 mph, the vehicle stalled without warning. Also, the power steering and brakes lost power. The contact was unable to restart the vehicle. The vehicle was towed to stevenson Kia of jacksonville (located at 500 w fairway rd, jacksonville, nc 28546, (910) 938-0555) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 60,000.

- Jacksonville, NC, USA

problem #88

Jun 222019

Soul

  • miles
The contact owned a 2014 Kia Soul. The contact stated that while driving a highway rate of speed from another state, there had been other drivers on the roadway honking horns to alert the contact that the vehicle was smoking. There was an abnormal noise progressing from the engine assembly. Upon further inspecting from the rear view mirror and noticed smoke coming from the vehicle then the check engine warning light illuminated. The vehicle was pulled over to the side of the road, the contact exited the vehicle as the engine bursts into flames. The vehicle was towed to a facility by the insurance company who indicated the vehicle was a total loss. The dealer (janesville Kia, 3419 ryan rd, janesville, wi 53545, (608) 743-9600) was called and informed of the failure. The manufacturer was notified of the failure, indicated that they would follow up in three business days, provided a case number but had not yet responded to the contact. The approximate failure mileage was not available.

- Belvidere, IL, USA

problem #87

Jun 212019

Soul

  • 90,000 miles
The engine caught on fire! while I was driving along the highway at a normal 55 miles per hour. I hear a poof and the next thing saw smoke and pulled right to side of road, lifted the hood and discovered the engine was in flames. I grabbed a sheet from inside the car and attempted to beat the flames back, along with a a can of pepsi the only liquid I had. But a good samaritan stopped with a fire extinguisher and put the fire out.

- Smyrna, DE, USA

problem #86

Jun 142019

Soul 4-cyl

  • 65,000 miles
The contact owns a 2014 Kia Soul. The contact stated that while driving approximately 40 mph, stopped at a red light, attempted to brake, but the brake pedal traveled all the way to the floor. The contact stopped at a parking lot, engaged in park, turned off the vehicle, walked away from it. The vehicle engulfed in a fire, flames started to emerge from the under the hood. The police was present and the fire department extinguished the fire. The vehicle was categorized by the insurance company as destroyed. The vehicle was towed to the insurance lot. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact also stated receiving a recall for NHTSA number: 19V120000 ( engine and engine cooling ), but an appointment was not scheduled to have the vehicle diagnosed. The dealer lehighton Kia, 1502 blakeslee blvd, leighton, pa 18235, was an hour and a half away from the residence. Te approximate failure mileage was 65,000.

- Bethlehem, PA, USA

problem #85

Mar 222019

Soul

  • 155,760 miles
The contact owns a 2014 Kia Soul. When the contact took the vehicle to darcars Kia of frederick (5826 urbana pike, frederick, md 21704, (301) 696-1200) to be repaired per NHTSA campaign number: 19V120000 (engine and engine cooling), the check engine indicator was illuminated. The dealer re-flashed the ECU, but the failure recurred. The vehicle was taken back to the same dealer and they opened a tech case and waited for a decision from the manufacturer. The manufacturer decided not to repair the vehicle because it needed a new motor and the contact did not want to replace the catalytic converter. The dealer stated that the repair would cost over $5,000. The failure mileage was 155,760.

- Inwood, WV, USA

problem #84

May 272019

Soul

  • 121,000 miles
Engine started making noise then engine rod went through engine block while on highway traveling approx 60mph. Car stopped and coasted to side of the road while smoke poured from engine. Oil all over road and engine. Towed to dealership. Dealership says it's not related to recall #19V120. Contacted Kia customer service. Case rep says it should be covered and they have to contact the district service rep in the area. Dealership refuses to help and keeps trying to sell new engine. District service rep won't give Kia customer service any info. They've requested info twice with no response. I keep getting passed to voicemails with no return calls from Kia customer service, I've tried email as well.

- Parrish, FL, USA

problem #83

May 152019

Soul

  • 121,000 miles
We literally bought our 17 yr old daughter a 2014 Kia Soul 2.0 a month ago! in less then a month from purchasing she was driving down our major highway and the car started to make a loud ticking noise and started to shake she said the car stalled and she was able to coast to pull over the check engine light and oil light came on together ! we just had the car serviced at our local Kia dealership w oil changed. She was able to get the car home. We had a certified mechanic come tow it to see what the problem was he said he had to put 3 Q of oil in it just to hook up for diognostic as the oil was bone dry ! all of the readings were unstable due to blown motor ! not sure why the 1.6 liter was recalled due to engine failure but all the complaints I have read is on the 2.0. we was quoted 6200$ to fix it because the 2014 engines have been discontinued! hmmm why is that ?! we have a 9,000$ car sitting that I have a loan on paying monthly and our daughter is without a vehicle let me add she lost her job ! I have called the consumer reports and explained what happened they gave me a claim number and said someone will contact me within 3 business days. It is now going on 2 weeks ! I will be looking at all my options at this point and will be contacting our lawyer !

- Smithville, MO, USA

problem #82

May 242019

Soul

  • 70,000 miles
Car caught fire on May 24th 2019. My son heard/felt a pop and got out and checked his tires and they were fine, then smoke started coming from engine and car went up into flames.

- Mantachie, MS, USA

problem #81

May 182019

Soul

  • 81,000 miles
Coming up to a stoplight the motor died and tried to restart it, but the starter would only click. Had the car towed to my home and called my mechanic. He told me to check if to see if I could turn the motor over by hand and it would not turn. Removed the oil pan and found a spun bearing on the #3 connecting rod. So far I have spent $1200 in parts to repair it as it is not covered by the factory warranty as I am the 2nd owner.

- Grayslake, IL, USA

problem #80

May 202019

Soul

  • 87,000 miles
The contact owns a 2014 Kia Soul. While driving 65-70 mph, the vehicle shook uncontrollably, made an abnormal bubbling sound, and stalled. The vehicle was coasted over to the road shoulder and towed to classic Kia carrolton (2920 N interstate 35E, carrollton, tx 75007, (866) 559-8140). The dealer stated that the engine did not stall and the vehicle was not included in a recall. The contact stated that the VIN was included in NHTSA campaign number: 19V120000 (engine and engine cooling). The manufacturer was not made aware of the failure. The failure mileage was 87,000.

- Flowermound, TX, USA

problem #79

Apr 102019

Soul

  • miles
I own a 2014 Kia Soul plus with 104,000 miles. This car has had documented synthetic oil changes on a regular basis. Out of nowhere the engine rod has blown. I have called five different mechanics and all state the Kia is known for bad engines. Called jasper who is well known for rebuilt engines and they will not touch a Kia. I understand the Hyundai has recalled numerous cars for bad engines. Kia has recalled from 2012 to 2016 the Kia Soul base for bad catalytic converter and on the recall notice it specifically states that the catalytic converter can damage the engine. I have owned four cars with mileage over 200,000 and one car, a Mazda 626, had over 325,000 miles and I never had to replace an engine there has to be some federal protection for the public from manufacturers that sell a poorly made product that mechanics from all over know are problematic. I only have owned this car for less than 4 years.

- Balto, MD, USA

problem #78

May 152019

Soul

  • 122,000 miles
The motor blew and oil light came on without any warning ! in motion on. Highway. The oil had just been changed less then a month prior to that. Diagnostics showed oil had been burnt up causing rod failure and motor !

- Smithville, MO, USA

problem #77

May 152019

Soul

  • 103,000 miles
My motor has 103,000 miles on it. It started making a slight ticking sound. The oil is changed regularly and it was nearly time to have it changed. I took my little boy to school and the car lost power and the noise got a lot worse. I went ahead and took it to castrol to have them check the oil. The oil was fine but we went ahead and changed it. I ended up having to have my car towed home. A mechanic looked at it and said that I needed a new motor.

- Maynardville, TN, USA

problem #76

May 022019

Soul

  • 85,000 miles
I had my oil changed last month and noticed an odd smell around that time I didnt think much of it at the time because there was no noise or obvious leaks to weeks later my oil light started flashing sometimes and I checked the oil level... it was a quart low so I topped it off and went back to normal fastfoward to this month its emptied out twice I took it to a shop and they found the cat had overheated and caused an oil leak and there is now an awful ticking noise coming from the engine the dealership said this is a known issue on the model with the 1.6 liter engine and a recall was issued but this recall doesnt cover the 2.0 liter even though it is the exact same issue I have done some research and found several other customers who had this same issue on their 2.0 liter models and had to buy new engines this is horrible and I as a consumer feel a full engine failure on a well maintained car that isn't even 5 years old should be covered by the same recall. Kia needs to expand this recall

- Greenwood, AR, USA

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