10.0

really awful
Crashes / Fires:
4 / 46
Injuries / Deaths:
4 / 0
Average Mileage:
81,365 miles

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« Read the previous 20 complaints

problem #23

Aug 152018

Soul 4-cyl

  • 53,000 miles
The contact owns a 2014 Kia Soul. While driving 35 mph, the vehicle lost a large amount of power and made clanking and knocking noises. The vehicle was able to be driven home at 10 mph. The vehicle was towed to car pros Kia huntington beach (18835 beach blvd, huntington beach, ca 92648, (714) 274-6176) who stated that they would have to investigate the failure; however, they mentioned that the engine may need to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 53,000.

- Costa Mesa, CA, USA

problem #22

Aug 162018

Soul

  • 117,000 miles
On August 16, 2018 at approx 1030 pm my daughter was driving on route 5 in hollis cetner Maine at approx 50 mph and car started running rough, smoke started coming from under hood. Pulled over to the side of road and car was on fire underneath engine, melting the engine. Found melted engine parts (piston heads, connecting rods) on the ground along with other melted parts. Fire was put out by home owner on route 5

- North Waterboro, ME, USA

problem #21

Jul 282018

Soul

  • 98,000 miles
My engine seized while driving in 2016 it was replaced as it was defective at 45,000 miles now 2018 the engine has basically done the same thing with 54,000 miles unable to drive had to wait 2 days for tkia to determine if I was at fualt or the engine itself finally determined it was Kia fault to be replaced again due to defect after reading other consumers reports they have had problems with their engines seizing, catching fire etc

- Hobart, IN, USA

problem #20

Jun 192018

Soul

  • 340,000 miles
I was driving down the highway few months ago and suddenly the car just stalled I was going about 60 miles an hour and the car just stalled as I was driving down the freeway and it just did it again a couple of weeks ago I had to start the car both times as it was rolling to keep from losing control the vehicle.now I am afraid.

- Minneapolis, MN, USA

problem #19

Mar 032018

Soul

  • 78,500 miles
My car engine exploded and car caught fire. Kia said they will not do anything about it. The engine was making a lawn mower noise prior with no check engine light then a few days later the engine blew. I was in cruise control when all this happened. By the time I made my way to the edge of the road my car was fully engulfed.

- Winston Salem, NC, USA

problem #18

Jul 022018

Soul

  • 105,000 miles
I lent my car to a friend whom while driving the engine began running rough, he pulled quickly into a gas station and parked. He checked the engine oil and there was none. He added 1 quart of oil and started the engine however it ran horriblely so he quickly turned it off. He notified me. I had it towed to a Kia dealership who confirmed the engine needed to be replaced. Since the vehicle came with a lifetime engine warranty plus I kept the car maintained according to dealer requirements they forwarded my maintenance records to a third company which is researching the cause of the engine failure and will then decide if they will replace the engine. The car had 105,000 miles on it with no problems up until that time.

- Salisbury, NC, USA

problem #17

May 312018

Soul

  • 107,000 miles
Vehicle engine shut off without any warning, could not get it to start. Had it towed to local Firestone shop where they determined the engine had no oil and needs to be replaced. Its not fair as a vehicle owner that maintans their vehicle regularly to have something like this happen. I didn't get any kind of warning to indicate there was a problem. Vehicle just lost oil without any signs of leaks and no check engine light or oil light to give any kind of warning

- Lawrenceville, GA, USA

problem #16

May 062018

Soul

  • 52,667 miles
While driving on highway with flow of traffic without any dashboard light warning there was a poof of smoke, smell of oil and my vehicle lurched. I pulled to the shoulder of the highway and there was a puddle of oil where my vehicle stopped.

- Chicago, IL, USA

problem #15

Jan 052018

Soul

  • 53,000 miles
The contact owns a 2014 Kia Soul. The contact stated that the vehicle experienced a loss of engine power without warning. The vehicle was taken to Liberty Kia (921 S milwaukee ave, libertyville, il) where it was diagnosed that the transmission was defective and needed to be replaced. The failure was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 53,000.

- Racine, WI, USA

problem #14

Mar 032018

Soul

  • 78,500 miles
My Kia Soul 2014 just blew up and caught fire. The engine was a 4 cylinder gdi. The car went up in flames. The engine blew loud and as I came to a halt the entire car was on fire. Then the gas tank exploded. I was in cruise control going up a hip noticed the engine riveting hard and then the car engine made that loud bang and then in 12 minutes car was engulfed and gas tank blew as the fire department arrived.

- Winston-Salem, NC, USA

problem #13

Nov 102017

Soul

  • 105,000 miles
11/10/17: Driving South bound on the taconic state parkway my vechicle started making a knocking sound and stalled during driving. Luckily I was on the rt hand side and made it to pull over. Got my car told and mechanic told me my engine seized. He also told me this wasn't the first 2014 Kia Soul that this has happened too. Took me by surprise because my vehicle has never missed an oil change. I called Kia and they are looking into it.

- Hyde Park, NY, USA

problem #12

Jun 012017

Soul

  • 80,000 miles
2014 Kia Soul burning oil excessively. Have to refill oil one a week. This vehicle has never missed an oil change. 100, xxx miles. Started at 80, xxx miles.

- High Ridge, MO, USA

problem #11

Oct 252017

Soul

  • 67,000 miles
On 10/25/2017 while driving on the highway, my 2014 Kia Soul caught on fire - spontaneously and without warning (no apparent issues in operating the car, warning lights on the dash, etc.). two fellow motorists honked their horns and flashed their lights in an effort to signal me. The back windshield began to 'fog up' due to the heat/fire, and we immediately pulled off the highway. In an effort to escape this emergency, I along with my son, who was driving, immediately got out of the vehicle and moved a safe distance away before calling 911. At this point flames were coming from both underneath the vehicle and from the engine compartment. The car was soon engulfed in flames. Multiple fire engines responded to the scene in extinguishing the fire and securing the scene. The car was a complete loss (see pictures attached in the report). It is important to note that my 2014 Kia Soul was taken to a local Kia dealership between 10/17/2017 - 10/19/2017 for diagnostics due to lights (internal and on the dash) flickering and an abnormal sound. The dealership's service department replaced the battery, performed a safety inspection, but were unable to identify the flickering lights issue, nor were they able to identify the source of the abnormal sound although they did acknowledge its presence. The service department released the vehicle to me and advised me to drive the vehicle to see what happened. My car was brought home, parked, and not driven until the incident on 10/25/2017.

- Dallas, TX, USA

problem #10

Jul 252017

Soul

  • 93,000 miles
Engine cut off without warning while car was moving in boulevard traffic, decelerating as I approached a turn into a shopping plaza. Oil light came on. Engine would not restart. Mechanic says there are loose little pieces of metal inside engine and that engine must be replaced. I have followed all manufacturer's recommendations for maintenance. This engine should not have self-destructed at 93,000 miles. I am filing this info with NHTSA because I suspect that previous Kia engine recall should have included this model also.

- Bryans Road, MD, USA

problem #9

May 032017

Soul

  • 64,000 miles
Car randomly start vibrating, misfiring, and it would not increase in speed. It would be difficult to turn on from a cold start. The the engine failed, sent it out to the dealer to work on it under warranty, and we've had an open case since. Then recently my son was driving the car while in motion on its own the engine shut down while driving, making is highly unsafe to drive.

- Glendale, CA, USA

problem #8

Jan 062016

Soul

  • 102,000 miles
The contact owns a 2014 Kia Soul. While driving 75 mph, the vehicle's skid light illuminated and the vehicle stalled without warning immediately afterwards. The vehicle was towed to a dealer to be repaired, but the dealer could not find any failures. The manufacturer was made aware of the issue. The failure mileage was 102,000.

- Desoto, TX, USA

problem #7

Oct 152015

Soul

  • 6,500 miles
The contact owns a 2014 Kia Soul. While driving approximately 40 mph, the engine stalled without warning. The vehicle was able to restart. The failure recurred four times. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 6,500.

- Margate, FL, USA

problem #6

Aug 132015

Soul

  • miles
Soul+ has rotten egg/exhaust smell coming into the cabin as vehicle is driven. Cannot be driven with windows all the way up. Doesn't matter if ac/heat is on or off. Periodically, smell comes and goes as it is driven. Does not matter if it is surface streets or highway driving...although it is more prevalent at 70+mph. Irritates my asthma...lungs hurt after driving for a few minutes and coughing persists accompanied by a headache. Vehicle is driven to and from work under normal conditions. It was taken in to be serviced and the tech told me to use only top tier fuels. I have used them exclusively for several weeks and the problem persists...seems even worse. Appears to be a leak in the exhaust system before the catalytic converter and/or a blocked cat. I'm afraid to drive it with the windows down. I tried to drive it three hours away to visit family a month ago and had to keep the windows down or my daughter would complain of the smell. Since this has started, there is also a musty/damp smell when the car is first started. Vehicle is going back in tomorrow morning. Vehicle has app. 7500 miles on it...so relatively new.

- Waterford, MI, USA

problem #5

Jun 292015

Soul 4-cyl

  • 14,000 miles
Taking a day trip to the crayola factory, we were 10 miles from our destination when we first smelled smoke then saw it coming in through the vents and from the front passenger corner of the vehicle. I first checked the gauges to see if it was over heated, nothing. Popped the hood and that's when we realized it was on fire. We raced to get the 2 small kids out of the vehicle as the flames were starting to over take the front hood. We were able to secure the kids and get far enough away from the vehicle but 3 minutes later the car was gutted. Nothing but metal left on the inside. We had no warning that something was wrong while driving the car, no engine light, no overheating - just smelled and then saw smoke. We were lucky we had a place to pull off on a busy highway. I was told by the police officer that I'm lucky that I turned off the car and opened the doors before the locks malfunctioned as he has seen in other Kia cars. My hope is that Kia can find the source of the fire and do a recall before anyone else is faced with this nightmare. I reported it to Kia via social media, but they seemed more concerned on how to take my pictures off rather than fix the issue. Updated 11/02/2017

- New Cumberland, PA, USA

problem #4

Nov 122014

Soul

  • 23,000 miles
I was approaching a traffic light and the light was green and traffic in front of me was moving. I must have take my eyes off the car in front of me and the green light for just a few seconds and when I looked ahead the car in front of me had stopped at the turning light and I ran into the back of it. Never even had a chance to hit the brakes. My car had a lot of damage to the front half but the airbag never deployed.

- Raeford, NC, USA

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