I purchased the vehicle new (2014 KIA Soul, 1.6 liter) and in 2019 (85,000), under NHTSA Recall ID: 19V120000, I took the vehicle to a dealer who allegedly effected the repair, claiming, according to KIA, the catalytic converter was ok. I had a warranty on the vehicle to 120,000 miles. At 125,000 miles, today, the catalytic converter is damaged structurally probably due to overheat, specifically the issue that prompted the recall. I feel that the dealership may have not properly performed the software change and/or failed to identify damage to the catalytic converter. Understand that the vehicle was driven sparingly, low annual mileage, as my wife, the driver, was disabled in 2014 and subsequently only used the vehicle mainly for local errands.

- Burlington, NJ, USA

Own my way home from work. It was foggy and rainy. I did not realize it flooded. I ran my car in the water. After that it started messing up and not running right. My insurance sent it to Kia and Kia claims that the catalytic converter is all of a sudden messed up and said it don't have water damage. Know I can't drive my vehicle bc my insurance want fix it.

- Charleston , TN, USA

The contact-??s daughter owns a 2014 Kia Soul. The contact stated while driving approximately 60 MPH, the vehicle inadvertently decelerated to approximately 40 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer where the contact was informed of an unknown recall however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

- Peru, NE, USA

The vehicle-??s engine spontaneously caught fire on the interstate. Entire car and all belongings inside were a total loss.

- Nashville, TN, USA

The engine is the system that is malfunctioned and yes it is available for inspection upon request. The vehicle accelerates at a slower pace than actual acceleration pressure put on pedal and then it lurches/jerks forward at a fast pace and then slows down and repeats that process over and over. Yes the problem has been confirmed. It has been inspected by the dealership. Yes the warning lamps that often illuminate are the check engine light and the oil light. They first appeared to my knowledge on 01/2020. I have been told numerous times by the Kia dealership where I get the vehicle serviced as well as Kia America Inc. Corporate Headquarters, that the engine has a malfunction and needs to be replaced. I attempted to have this problem fixed and I have missed work and spent thousands of dollars for this vehicle to work correctly.

- East Orange, NJ, USA

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal fuel odor inside the vehicle. The contact stated that the engine was running hot with a knocking sound coming from the vehicle. The contact took the vehicle to the dealer who was unable to diagnose the vehicle. The vehicle had not been repaired. The manufacturer was made aware of the failure and then stated that the VIN was not included even though the VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 20V750000 (Engine). A case was filed. The approximate failure mileage was 58,000.

- Montgomery, TX, USA

Vehicle has engine knocking and cylinder misfires believed to have been caused by a previous recall/ system update. Kia was supposed to have updated their KSDS (Knock sensor detection system) in my 2014 Kia Soul. I was driving the Kia Soul to work back in October 2021 when check engine light started flashing and vehicle started shaking. Vehicle then went into limp mode and shut off. Vehicle was towed to Balise Kia in West Springfield MA where they informed me no repairs would be covered because the previous update had not been installed. I was then told the vehicle had to be driven at least 100 miles in order to qualify for repairs to be covered but still at this time, vehicle is disabled and does not run or drive

- Westfield, MA, USA

My catalytic converter continuously fails. I have fixed it once, but yet my car still jerks and uses a lot of oil. As for being put at risk, my accelerator takes time to accelerate which can prevent any accidents on the road, putting myself and my family in danger. I have visited my local car dealer and they never mentioned anything about all the recalls my car had. I went in to get my airbags fixed but nothing was ever risen of the rest on the list. From what I know this car was never inspected by manufacturer police. I began to have this problem the first year (2020). This Kia Soul was purchased preowned, and was rarely use by its owner (Pristine Condition). Once I started to drive it more it began to jerk a lot, make clicking noises and the engine oil and check engine light would turn on. It took a while for it to even alert me. I paid all this out of pocket and wasn-??t ever brought up anything about the recalls this car had.

- Greenville , NC, USA

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that the check engine warning light was illuminated and there was an abnormal amount of smoke coming from the exhaust pipe. Additionally, the contact stated that the engine was making an abnormal sound and there was a burning odor inside the vehicle while driving. The local dealer was contacted and diagnosed that the engine needed to be replaced; however, the dealer informed the contact they would not repair the vehicle under the recall as she failed to complete the Knock Sensor Detection System (KSDS) software update. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and left voicemail messages to the dealer. The failure mileage was approximately 201,000. Parts distribution disconnect.

- Las Cruces, NM, USA

Engine malfunction and burning excessive amounts of oil and no warnings of this malfunction on dash. Engine will need complete replacement

- Orange Park , FL, USA

The contact owns a 2014 Kia Soul. The contact stated upon starting the vehicle, the engine emitted abnormal rattling sounds. There was no warning light illuminated. The contact stated that the failure reoccurred while driving 30 MPH. The contact then inspected the oil dipstick and noticed that there was no oil, even though he had only driven 3,000 - 3,500 miles after the last oil change. The contact became aware that the VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall as the original owner failed to complete an unknown software update. The contact stated that the failure reoccurred several times while driving at various speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The failure mileage was approximately 120,000.

- Kerrville, TX, USA

The contact owns a 2014 Kia Soul. The contact stated while driving at 80 MPH, the vehicle decelerated unintendedly to 40 MPH. The check engine warning light and the oil pressure warning light were illuminated. The contact refilled the oil reservoir with the assistance of a towing agent. However, the failure persisted while driving. The vehicle was towed to the contact 's residence. The contact became aware that the VIN was included in NHTSA Campaign Number: 20V750000 (Engine). The dealer was notified of the failure and informed the contact that the vehicle could not be repaired as she failed to complete an unknown software update on the vehicle; however, the contact stated that she had not receive a notice in that regards. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 120,000.

- Helotes, TX, USA

Has consumed more than 15 qts if oil in the last 2.5 months less than 3000 miles. Has had check engine light come on due to low oil. Ha e had to continue to refill oil. Highly concerned I'm going to get stranded due to engine failure. Kia dealership I took it to was no help.

- Parker, CO, USA

My car was jerking, and smoking broke down in OK, the mechanic that fixed my car told me to reach out to KIA and you because he said that Oil was leaking down into the coils and I was lucky that A. it didn't catch fire with me and my child in the car and B. that it didn't burn up my motor. Since this happened on 9/5/22 I have to put 2qts oil in my car ever week and half because the oil is "burning up". I have the receipt with details from the shop in Oklahoma. I have reached out to Kia several times, but nobody calls me back.

- Lewisville, TX, USA

The contact owns a 2014 Kia Soul. The contact stated while attempting to start the vehicle, the vehicle failed to start with the check engine warning light illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the catalytic converter sensor to be replaced. The vehicle was repaired but continued to experience the failure. The contact stated she had the oil changed in April but when she took the vehicle to an independent mechanic they informed her the vehicle needed another oil change. The contact called the local dealer and was informed that the vehicle needed an oil consumption test to be completed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Ridley Park, PA, USA

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that oil was added every 2-3 days. The vehicle was taken to the dealer for the recall repair under NHTSA Campaign Number: 20V750000 (Engine) however, the dealer informed the contact that she had to pay a fee for the engine oil leaks inspection even though the recall remedy stated that the dealer would perform the inspection free for charge. Additionally, the contact stated that the engine was making abnormal ticking sounds indicating that the engine oil level was extremely low. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.

- Newport, TN, USA

The contact owns a 2014 Kia Soul. The contact stated while driving 40 MPH, the check engine warning light illuminated and the vehicle jolted. The contact was able to continue driving however, the failure reoccurred increasingly. The vehicle was taken to an independent mechanic and the catalytic converter and the upstream O2 sensors were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 122,000.

- Tucson, AZ, USA

I was driving on a busy 2 lane highway road. The Kia soul lost power and I had to veer to the side of the highway to not b hit from behind. The car behind me had to use their brakes and veer to the next lane which was on coming traffic not to hit me from behind.i had (including myself), 4 woman in the car. We were stranded until a tow truck could arrive. No notice (engine lite), didn't come on until after this safety issue. This happened in august 2022 and couldn't get the car into Kia until today. Sept. 2022. It took one month for this appt. Looking at ur site there has been a recall on 2014 Kia soul but my vin number wasn't listed.

- Wabash, IN, USA

Engine seized. Wont rotate with breaker bar despite plugs and serpentine belt removed

- Keedysville, MD, USA

Jeffrey Kia charged and claimed fix the engine recall and told me me that the engine was seizing but failed to let me know the dangers of an engine seizing which caused my accident after blinking engine wouldn-??t allow me to go above 5mph.

- Eastpointe, MI, USA