My catalytic converter failed and lead to no compression in cylinder 1 of the engine. I scanned the car on 3 different OBD scanners and I had P0420 and P0300 and P0301 codes. Also, the car has the symptoms of bad catalytic converter, which are 1) rattling sound from the exhaust 2)really hot air coming out of the exhaust 3)heat coming out from the center console inside the car, which is right above the catalytic converter 4) engine running rough and doesn't have power I checked on NHTSA website that the car has a recall on the catalytic converter as it says and I saw the flow chart of the procedure which says that if the car has P0420, check for P030X. If it has both codes, check engine compression and if it failed, replace catalytic converter and short block. So, I scheduled an appointment at Beyer KIA Falls Church, Virginia on Wednesday 8/24/2022 at 11AM. They took the car to check the recall, I mentioned that I have the symptoms of a bad catalytic converter and asked to do the recall and not to do anything else without getting back to me. I received a call after 2 hours from them saying that they updated the ECU logic and they don't see a P0420 code and they only see codes P0300 and P0301, they also said that they did a compression test for the engine and Cylinder 1 does not have compression in it. I told them that this means the catalytic converter went bad and it ruined cylinder 1 because it's in bank1 of the engine which is related to the catalytic converter. They said that there is nothing they can do and the car needs an engine. I have the flow chart of the procedures, what i'm trying to understand is how did they do a compression test without P0420 code? I think they found out the engine went bad because of the catalytic converter and they cleared the ECU to prevent replacing both the catalytic converter and the engine. I have proof of the P0420 code on my scanner which will be uploaded with the flow chart of the recall. Please I need help with this ASAP.

- Alexandria, VA, USA

The car shut down in the middle of a highway while driving. My partner and I had to wheel the car aside. It then turn on 20 minutes later. The vehicle shakes and shifts. Kia stated they cannot fix issue because the car is out of warranty. We took it when the warranty came out in 2020 and we had to pay out of pocket for $2000 and now the issue is back and our lives are in jeopardy.

- Jacksonville , FL, USA

It's says the engine exhaust recall is not open on this vin but I recently had to replace my catalytic converter and the problem is still happening because of excessive heat to the converter.i would like to make sure this was fixed properly it's the same GDI engine that was in the recall. The car still runs but it's ruining stuff internally and want to make sure it doesn't cause fire and hurt my family.

- Denver, CO, USA

The contact owns a 2014 Kia Soul. The contact stated that while driving at 40 MPH, the vehicle lost motive power and stalled without warning. The vehicle was towed to the residence and then to her place of business where she discovered that her vehicle was included in NHTSA Campaign Number: 20V750000 (Engine). The contact called the dealer and was informed that the recall repair would not be honored due to a lack of proper maintenance. The contact disputed the claim and was referred to the manufacturer. The manufacturer agreed with the dealer and offered no assistance. The vehicle was not repaired. The failure mileage was approximately 108,000.

- Powhatan, VA, USA

On July 6, 2022 while in route to Virginia Beach with 4 of my younger siblings for a camping trip, my meticulously maintained 2014 SOUL suddenly lost power and the check engine light began flashing. Unsure what to do I pulled to the side of I-64 and called my father. He instructed me to drive to the nearest exit and call a tow truck, which I did. I had the SOUL towed to the nearest KIA dealership which was Williamsburg Chrysler - Jeep - Dodge - Kia. My parents in the meantime drove from nearly 3 hours away in two vehicles to leave one for us, while they drove back in the other. We drove back again today, July 11th, to pick my SOUL up and get a clearer explanation of what was precisely wrong. It was explained to us that the Knock Sensor Detection System related to a former recall had activated Diagnostic Trouble Code P1326 (as described in the KIA TSB 2002B for 2014-2016 MY Soul (PS) w/Nu 2.0L GDI). To the point, Service Advisor Canon Hughes told me a motor replacement was needed, yet KIA would not cover it because it failed a specific diagnostic test. Note this SOUL has been in our family since its beginning. It was originally owned by my grandmother who bought it new at a KIA dealership in Jacksonville, Florida. It then passed to me upon her death in 2018. I have since regularly serviced the SOUL and have kept a log of regular oil and filter changes. It has proved reliable until its recent sudden malfunction. Disappointed with the lack of concern shown by KIA through its representative dealer, we proceeded to drive the car home after Canon Hughes said it could be driven, which I did with my dad following behind. On the way home we stopped by another KIA dealership closer to home for a second opinion Safford KIA of Fredericksburg. We spoke with Service Director Tony Di Cino. Our disappointment with KIA only increased when Tony refused to perform a second diagnostic test with me agreeing to pay for it... ** attachment for full account

- Boston, VA, USA

The contact owns a 2014 Kia Soul. The contact stated while at a traffic light, the vehicle stalled. The contact was able to restart the vehicle however while driving, the engine was knocking. The contact continued driving to her residence. The vehicle was towed to an independent mechanic where it was diagnosed that the engine had failed and needed to be replaced. The contact became aware that the VIN was included in NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was notified of the failure and referred the contact to the dealer for the recall repair. The dealer was contacted and informed the contact that they would not complete the recall repair as the previous owner of the vehicle failed to complete an unknown service campaign. The contact notified the manufacturer who confirmed what the dealer had stated. The vehicle was not repaired. The failure mileage was approximately 77,523.

- Colorado Springs, CO, USA

Took car into Dean McCary Mobile, Al on June 13, 2020 for the two recall, engine and air bag Also problems with car, wouldn-??t pick up speed over 60 miles, with rattling noise, I was putting extra oil in car, because it kept using lots of oil, They told me they did an inspection on engine, and air bag, also they told me under engine was fire red inspection done by Tech: James Allen

- Mobile, AL, USA

The contact owns a 2014 Kia Soul. The contact stated while her husband was driving approximately 5 MPH, the vehicle stalled with abnormal sounds coming from the vehicle. The driver stated that several unknown warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The dealer declined to service NHTSA Campaign Number: 20V750000 (Engine) due to the software update not being completed. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 132,000.

- Evansville, IN, USA

While driving on the highway, my car blew a puff of smoke, and I was no longer able to accelerate higher than 15 mph. I had to stop and get my vehicle towed to the local Kia Dealership because my vehicle was inoperable. The dealership told me that DTC P0420 was triggered and that I would need a catalytic converter replacement, exhaust flex pipe replacement, and a new drive belt. There is a recall (NHTSA Campaign Number: 19V120000) for the exact issue I experienced and my vehicle falls in the category of MY2012-MY2016 Kia Soul with a 1.6 liter engine, but the dealership is stating that my vehicle is not part of the recall population and it will cost $3,000 to fix this known issue. This is unacceptable and the recall population needs to be expanded.

- Wixom, MI, USA

I took my car to KIA to get its recall fixed and my engine started knocking before hand. They denied the recall stating that the recall is in place so they wouldn-??t have to replace the engine, but the recall clearly states -??DEPENDING ON THE EXTENT OF ANY DAMAGE, THE ENGINE MAY ALSO BE REPLACED-?? and isn-??t specific about whether it-??s replaced after the recall has been handled, which is what KIA is stating to me.

- Ruther Glen, VA, USA

For about a year now our Kia Soul has been shutting off at random times. There is no warning or sound that indicates a problem with the engine. While driving the engine may just shut off at any time. I started recording the engine to capture this and the last time it happened I was traveling down a busy road with my family going 65MPH and it just shut off. I had to shift the car into neutral and restart the engine. Since then we have stopped driving it accept for short distances close to home because it's not safe.

- Atlanta, GA, USA

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Coolant) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Georgetown, KY, USA

The engine burns an excessive amount of oil; I have to replace the oil in the car every month. If I drive from Kansas City to Oklahoma City, by the time I get to Oklahoma city, I have to replace 3 quarts of oil. This has been an ongoing issue since I purchased the car.

- Kansas City, MO, USA

I had went I. To Waukegan auto warehouse dealership and around Mar25-26 I went home in black 2014 Kia Soul and not even to months later my engine blown and they don-??t wanna let me trade for something else that-??s even in the same price and or let me have a curtsy car and I-??m at the risk of losing my job if I can-??t get back to driving around and it-??s been ridiculous

- Kenosha , WI, USA

The contact owns a 2014 Kia Soul. The contact stated that he had received an unknown recall notification. The contact took the vehicle to the dealer and four unstated recall repairs were performed. Upon return of the vehicle, the contact stated that the vehicle would stall and hesitate upon depression of the accelerator pedal without warning. The contact then took the vehicle to an independent mechanic where the oil pump, oil sender, and air compressor were all replaced. Days after the repair, the check engine light appeared on the instrument panel. The independent mechanic diagnosed the vehicle with engine failure. The mechanic then called the dealer and he was informed that the vehicle was under warranty. The vehicle was towed to the dealer where it remained in their possession for a week; the dealer then informed the contact that the manufacturer would not cover the repair under warranty. The contact was provided an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

- Vancouver, WA, USA

Soon after buying my car used in 4/2021, I took the car into a KIA dealership to have the check engine light evaluated and asked for the open recalls to be addressed also. They didn't check the codes before doing the recalls and said the recalls performed cleared the codes and the check engine light was no longer on. I then had my mechanic do a tune up of spark plugs and oil, lube and filter change. The car performed better but would randomly experience loss of power while on the highway or when accelerating from a stop as though it was chocking and ready to stall. The check engine light never came on during this time. I have had to keep a very close eye on the oil level this whole year and there has not been any signs of a leak. But I have had to add a quart or more of oil approximately every 500 miles plus have the regular oil and filter changes. Also installed a new PCV valve. I have put 11,500 miles on the vehicle in one year. Now one year later, I couldn't get the car to accelerate to highway speeds and yet no check engine light comes on. I took the car to another KIA dealer to have it diagnosed. The codes were showing misfires on multiple cylinders. And their diagnosis is that the catalytic converter and gaskets and O2 sensor need replaced plus the spark plugs need replaced because they are burnt. Also the fuel system needs serviced due to excessive carbon build up. I have researched the recalls on the 2014 Kia Soul and see that there is a NHTSA campaign:19V120000 that addresses this same issue but somehow my VIN is not included. I am not able to have these repairs made (nearly $4000) and this car is just an accident waiting to happen. Why is my VIN not included in this known issue that already has a recall associated with my make and model?

- Grove City, OH, USA

Been leaking oil and the engine shutting down and not starting after this. I get my oil chaged every 3,000 miles and I have to keep a check on the oil and add oil every couple weeks due to the oil leak. I noticed that others owners have had this problem with the same make and model of there Kia Souls and had to have there engie replaced.

- Lancaster, OH, USA

The contact owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) at the dealer; however, the failure recurred with the check engine warning light illuminated. The contact stated that the vehicle was towed back to the dealer and diagnosed with cylinder #1 misfire and a compression level of 150. The dealer performed a fuel treatment and informed the contact that the spark plugs and engine needed to be replaced; however, the engine replacement was not covered under the warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000. The consumer stated the vehicle was taken into the dealer for a recall on the converter. The recall was not covered under warranty due to the vehicle being over 150k mileage.

- San Jacinto, CA, USA

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was consuming oil at an excessive rate. The vehicle was taken to the dealer on multiple occasions, however, the failure persisted. The contact also stated that the vehicle was making an abnormal sound. The check engine warning light was illuminated. The vehicle was taken back to the dealer where it was diagnosed with a misfire. The contact then received a recall notification for NHTSA Campaign Number: 20V750000 (Engine) however, the dealer informed her that the parts for the recall repair were not yet available. The manufacturer was notified of the failure and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 96,000. Parts distribution disconnect.

- Roslindale, MA, USA

March of 2021 I started to experience slow take off speeds also the car was riding a little rougher than usual when accelerating with engine light on. I took it to the Kia dealership when they advised me that my catalytic converter went out and had messed up entire exhaust system which they ended replacing which cost me $1800. September I noticed car was ONCE again riding rough with the engine light randomly coming on and going off, I figured maybe I needed an oil change because I was close to the mileage listed. THey advised me that my oil was really low and I should keep an eye on it. November I was trying to accelerate and the car was hesitant at this time my engine light was on while experiencing the issue. Took it back to the dealership they told me my catalytic converter was dirty and they cleaned it out which should fix the issue and my cars oil was once agin dangerously low, which they topped off because it wasn't time for an oil change. Mid december I went back to the dealership because my car was not accelerating properly and engine light was back on. They told me I had NO oil in my car at all, and my engine was not processing oil correctly, I would eventually need a new engine but as long as I kept oil in my vehicle it would operate correctly. While leaving the dealership it seemed to accelerate slightly better than before. I was able to hit 50 mph without an issue while riding in the middle lane my car started to quickly decelerate while my foot was on the gas pedal, I had to immediately move to the shoulder in the middle of traffic I almost was hit seeing that I was decelerating at such a fast pace.My engine light was on and solid when this happened I was able to merge to the shoulder without being hit or hitting someone.Turned the car off and started it back up attempted to get home car will not go past 25 mph. Car is currently not able to be driven safely

- Redford, MI, USA