10.0

really awful
Crashes / Fires:
4 / 53
Injuries / Deaths:
9 / 0
Average Mileage:
60,396 miles

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« Read the previous 20 complaints

problem #236

Dec 062020

Soul

  • miles
It gave me a code of P1326knock sensor check engine light is flashing

- Oklahoma, OK, USA

problem #235

Dec 012020

Soul

  • 94,000 miles
Check engine light came on when I first got in the car went to a mechanic the code said it was an oxygen sensor switch wish I had changed last year and they recall at the Kia dealer after about two days the light went back off again was off for about a week came back on again went back to mechanic said it was the same code again the light went out he told me maybe it was bad gas in the car car engine light came back on about two weeks later I went to Kia paid $90 for diagnostic they said it was the catalytic converter $1,500 job I asked them if it was part of the oxygen sensor recall they said no and they said it wasn't covered under my hundred thousand mile guarantee I went to a private mechanic to have it repaired for $1,000 and the check engine light came back on a week later he put in a brand new catalytic converter from Kia I don't know what to do anymore because I love the car but I cannot spare this expense and I'm afraid if it will catch fire or die while I'm driving

- Lords Valley, PA, USA

problem #234

Nov 272020

Soul

  • miles
My vehicle keeps running out of oil and there's a knocking/rattling noise. The noise can be heard while driving. I take it to the car shop and there's no oil in the car.

- Cincinnati, OH, USA

problem #233

May 252020

Soul

  • 89,000 miles
The engine started making a knocking noise then threw a rod through the block at 89K miles I had to have the engine replaced

- Jc, TN, USA

problem #232

Nov 012020

Soul

  • 110,545 miles
The catalytic converter plugged and the oil pressure sensor light is blinking

- Canal Winchester, OH, USA

problem #231

Nov 222020

Soul

  • 58,000 miles
The contact owns a 2015 Kia Soul. The contact stated that while his daughter was driving 65 mph, the vehicle stalled with the check engine warning light illuminated. Due to the failure, the vehicle was towed to his residence. The contact inspected the engine and found metal shavings inside the engine compartment due to a broken connecting rod. Oil had also leaked all over the engine. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact then towed the vehicle to dutch miller Kia of barboursville (6400 us-60, barboursville, wv 25504) where he was informed that the VIN was not included in the recall. The manufacturer was also notified of the failure and the contact was provided the same information. The vehicle was not repaired. The failure mileage was approximately 58,000.

- Prichard, WV, USA

problem #230

Aug 312019

Soul

  • 57,000 miles
The contact owned a 2015 Kia Soul. The contact stated that while driving at 70 mph, several warning lights illuminated as she had attempted to merge off to the side of the road. Once she pulled over, she saw smoke emitting from the engine of the vehicle. Seconds later, a flame began to ignite within the engine, therefore, the contact and her husband immediately exited the vehicle. A state trooper initially arrived at the scene and attempted to extinguish the fire with his extinguisher; however, the flames grew quickly which rendered the extinguisher ineffective. The fire department eventually arrived at the scene and was able to extinguish the fire. The contact was uncertain if a fire or a police report was filed. No injuries were reported. The vehicle was towed to an independent tow yard where it was deemed destroyed. The manufacturer was notified of the failure and requested the service history on the vehicle. The contact then reached out to mathews Nissan service(185 highway 76 service bay entrance, clarksville, tn 37043), where she purchased the vehicle, and they were only able to provide her records from when they came into possession of the vehicle. Due to the lack of information, the failure was never investigated by the manufacturer. The failure mileage was approximately 57,000.

- Clarksville, TN, USA

problem #229

Nov 072020

Soul

  • 70,000 miles
I was driving home on the highway from dinner with my fiance and son who's 10 years old doing about 65. The engine felt like it was stuttering shaking and I looked at my dash board and all my lights were blinking. I pulled off the highway and started to smell something burning. I got out and looked under the hood and it was on fire. I took our sodas from the car from the restaurant to try N put it out but it didn't help so I told both my fiance and son to get out of the car and we got away from it so we didn't get injured and all we could do is stand there and watch it burn.

- Akron, OH, USA

problem #228

Nov 032020

Soul

  • 88,000 miles
On Nov 3rd 2020 I was waiting to make a left turn across a road with two way traffic. I accelerated through the turn in order to get in front of any oncoming vehicles. As soon as I did this I noticed my car had trouble gaining speed and felt off. I continued to drive and realized I could not accelerate properly and my engine was making a terrible knocking noise. I drove to work and hoped if I let it sit during my shift maybe it would be better in the morning (I work overnight so this happened in the evening). After work my car was still making the same noise so I took it to meineke where I normally get my oil changed. They did the diagnostic and called to tell me I barely had any oil and I needed a new engine. At first they tried to tell me if was my doing but after some research I have come across this thread where almost everyone is having the same problem I do have the 2.0L engine on my 2015 Kia Soul that I purchased in 2016. Currently I am at around 88,000 miles which seems to be a common theme. Unfortunately after taking it to Kia I was informed they would not cover it even though they had extended the warranty for something similar to this issue. This is because someone leased the vehicle before I purchased it and so I am considered the second owner and I do not get the same warranty. Trying to figure out a means to fix my vehicle. I did buy other coverage when my vehicle was purchased that may help but if not I am stuck footing over $5,000 in repairs.

- Westminster, CO, USA

problem #227

Oct 092020

Soul

  • 92,000 miles
Two weeks after receiving a letter from Kia motors that the expectations of oil maintenance has changed from what it was when I originally purchased my vehicle. I notice that my car burned oil quickly and even accused the dealer of not putting enough oil in my vehicle at oil change intervals but I never seen oil leaks on my drive way. While driving, my vehicle suddenly would not accelerate in mid traffic. Took to the dealer and my catalytic converter needs to be replaced. Come to find out that the oil that I thought was buring was actually getting into my cat. Converter which caused the damage. My vehicle has less than 100K miles. Reported to the Kia consumer assistance for recall and after 4 weeks of going back and forth with them on claim number 13810354, their response was that they could not reach me and denied my claim. I have actual dates and time that I have called and reached out to them to get a assistance. I was constantly told that they could not reach their dpsm and ecr to get approval. My case was closed. I find out that other owners are having a similar problem with their Kia Souls. Please help. This appears to be a manufacture defect causing the oil to burn and destroying the catalytic converter in these vehicles. My vehicle has been at the bowie Kia motors service station for 4 weeks while I was waiting on a response from Kia consumer assistance. Called Kia consumer assistance today and was told of the denial for repair assistance.

- Uppper Marlboro, MD, USA

problem #226

Sep 042020

Soul

  • 98,900 miles
Driving stopped at a light. Car died at light. Tried to start would not start. Pushed it out of the intersection. Someone stopped to give me a jump. After getting a jump a loud knocking noise was coming from the engine. So I turned it off and had it towed. At the time it died it was running fine. No noises no lights, no indication for why this occured. Towed it to Kia and a week later they said it needed and engine. After looks ng into it we found out 2015 Kia Souls had recalls for the same type of issue. We were told our VIN wasn't covered under the recall. But it displays the same issues for recall. The car has less than 100,000 miles?

- Longview, WA, USA

problem #225

Oct 122020

Soul

  • 80,000 miles
I was driving down a Colorado highway with my family when my car started to smoke. Once we pulled over the car began to smoke even more, after a few minutes the front part under the hood caught on fire. We had to quickly exit as the car immediately was engulfed into flames.

- Lakewood, CO, USA

problem #224

Aug 202020

Soul

  • 84,720 miles
Sudden engine failure without any warning lights coming on. No slow down or apparent problems. Sudden engine failure in the middle of traffic in pittsburgh area causing a traffic hazard. Vehicle was in motion on a street. Found out this is the number one reported problem with this vehicle. Also issues with the Kia sorento engine. Same problem? recall was issued for sorento. I feel this problem should be repaired by Kia. This is a road hazard when vehicle stops in middle of traffic with no warning.

- Woodland, PA, USA

problem #223

Sep 232020

Soul

  • 116,000 miles
Engine began making knocking noise. Checked oil level and no oil was showing on the dipstick. Had to add 2.5 quarts of oil and continued to add around 1 quart of oil every 1,000 miles. Began to notice loss of power/acceleration and gas mileage. Took vehicle in to have spark plugs and fuel system cleaned. This did not resolve the issue. Took the car in again and they told me the catalytic converter needed to be replaced. Replacement has resolved power issues in the 3000 miles I have driven since replacement, but is still using oil at a high rate. Checked the NHTSA website and noticed many other owners reporting the same issues. Received a notice from Kia over the summer to not got longer than 3750 miles between oil changes, so Kia must know there is an issue with the engine. Hopefully they will issue a recall as they have done with the 1.6L engine.

- Greensboro, NC, USA

problem #222

Nov 272019

Soul

  • 45,000 miles
For over a year, I've had the engine light illuminate a dozen times and everytime I've had to visit my dealership to have the system scanned and always reports error code: P050A. I've been told by the shop that Kia is aware of the issue and no fix is available at this time. Having to constantly go back to the dealership shop for an error on Kia part is rediculous and has cost way too much of my time and added mileage. A year of the same story, "awaiting a fix" and no updates, timetable or sign that Kia actually cares and is working on a resolution. Not sure what their engineers do all day but this is rediculous.

- Westminster, MD, USA

problem #221

Sep 102020

Soul

  • 65,000 miles
Vehicle has 65,000 miles on it, has been service regularly according to manufacturer recommendations. Noticed ticking noise in engine just prior to most recent oil change. Repair facility noted there was less than 1 quart of oil in engine. No visible oil leaks. No oil temp light indicator. No engine hi temp indicated. Engine is burning approx.75 quarts of oil per 1000 miles.

- Virginia Beach, VA, USA

problem #220

Jun 132020

Soul

  • 105,000 miles
Vehicle never displayed a need to check oil, despite having regular oil changes and being under the mileage recommended for next oil change. While driving on highway the engine suddenly stopped with no smoke or overheating. Mechanics think it was due to no oil.

- League City, TX, USA

problem #219

Oct 122019

Soul

  • 80,000 miles
While driving engine locked up shortly after an oil change. Previous to oil change, it was going through oil quickly, approximately 1qt every two weeks. When engine locked up, towed to certified Kia dealership & mechanic said the engine was locked up and there was nothing they could do, an engine replacement is required. Motor only has 80,000 miles and still 2 years left on the loan. After review there have been a great number of complaints about this. Kia needs to be held accountable! same vehicle with alternate motors have had the recall for the same issues, this specific motor needs the recall too! car has been sitting since failure due to replacement engine being unaffordable.

- Killeen, TX, USA

problem #218

Oct 072020

Soul

  • 89,456 miles
Vehicle is losing oil so much that oil light is flashing on and Kia says nothing is wrong with the car. It's losing more than 3 qts in less than 3K miles. There are no obvious signs of a leak and the car is making an unexplained knocking sound when accelerating from a stop and around 40 mph.

- North Richland Hills, TX, USA

problem #217

Oct 012020

Soul 4-cyl

  • 56,973 miles
The contact owns a 2015 Kia Soul. The contact stated that while her husband was driving at a slow speed, the vehicle started making an abnormal popping sound with the oil warning light illuminated. Upon inspection, her husband discovered that there was no oil in the engine. The contact's husband had the vehicle towed to an independent mechanic who discovered that there was no sign of an oil leak. The contact called the manufacturer and was informed that the failure would be handled in house and to have the vehicle taken to the nearest dealer for assistance. The vehicle was towed to cumberland Kia (1556 interstate dr, cookeville, tn 38501) where the vehicle was diagnosed with engine failure. The manufacturer was contacted and the contact was informed that the vehicle was not covered under NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact was referred to NHTSA for assistance. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 56,973.

- Cookville, TN, USA

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