I bought a Kia Soul about 4 months ago from private dealer, I spent over 1200 dollars on fixing it so for. But I went in for a oil change and to see what this loud noise was and the mechanic stop with the oil change because he spotted metal in the oil and told me to take it to the Kia dealer. As soon as I turn in the dealership the car stops. They tell me the motors gone and that they cant cover it.even though 2015 1.6L engine is doing the same thing.

- Haines City, FL, USA

The car had an issues with the engine and converter...they fixed the converter and never fixed the issues with the engine that caused the converter to become clog....when I took it into the dealer service center I told them what the issues was and they never looked into the engine, two weeks after I got my car back the engine now has a hole in the block because the never fixed the issues that caused the converter to be blocked...this is ridiculous, and I dont have all this money they want to fix a car that was broken from the beginning and the issues started way before my warranty ended!!

- Gary, IN, USA

Vehicle out of nowhere while driving on expressway started to decelerate I immediately pulled over safely and noticed the lights on my dashboard were illuminated check engine light and engine oil light. I took vehicle to havoline oil express and they checked my codes changed spark plugs and ignition coils but car still sputters and power is low lights are dim I have it now at a Kia dealership because I believe it to be the engine or something in the powertrain. Nothing like this has ever happened to the vehicle since I've purchased it.

- Round Lake Beach, IL, USA

Crankshaft pulley bolt broke causing damage to the engine

- Show Low, AZ, USA

In 2017 while going straight on highway uphill, my vehicle suddenly started loud pinging and lost power while driving, no warning lights. I pulled over and stopped, Kia towed to dealership. Said no oil in engine and engine failed. This was serviced by same dealership 2 weeks prior. Kia replaced that engine. 2019 car in being serviced and after I was told same seal is bad again and was replaced. 2020 car in being serviced and was told same seal was bad a third time. Afraid to drive car when not lubricated due to fire issue with Souls.

- Whitehall, MT, USA

In October of 2019, I started having trouble with my 2015 Kia Soul accelerating. It would bog down and I had trouble getting it to shift into overdrive. I took it into the Kia dealership in Idaho falls` and they said the catalytic converter was plugged, warped and very hot. They told me I had to replace the part but there were no catalytic converters to be found in the United States. Apparently, due to a recall everyone was having their cars fixed. The dealer found one in seattle that I had to pay to have shipped. The total repair, including shipping, was close to $2000. The repair was performed in December 2019. Then in June 2020, on a trip to salt lake, my car started blogging down again. My check engine light came on. I had someone look at the code and they said the engine was 'misfiring'. a short time later, my car bogged down on the way home and I could not go more than 40 mph on the freeway. I had to drive 35 miles with my hazards on. I took it to a local dealer and he diagnosed it as a bad catalytic converter. I decided to take it back to the dealership that replaced the catalytic converter just six months ago. Now they say my engine is damaged and I have to rebuild the engine or get a new car. It seems suspicious that I am experiencing the exact same issues covered by the recall on all 2015 Kia Soul base models but my plus model is not covered. 'NHTSA campaign id: 19V120000 report date: Feb 21, 2019 consequence: Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.' I believe my car has the same catalytic overheating protection engine control unit logic is also faulty and needs to be included in the recall which includes getting a new engine.

- Rexburg, ID, USA

Car make and model- Kia Soul 1.6 2015 on or around 07/05/2019, a check engine light came on the car dashboard, I called cherry hill Kia in New Jersey and was asked to bring the car in for an SC176 ECU upgrade. In less than a year after the upgrade the same check engine light came on again and cherry hill Kia diagnosed P0420 code which is related to the same issue from last year's recall with NHTSA recall bulletin reference number-19V120000.

- West Berlin, NJ, USA

The contact owns a 2015 Kia Soul. The contact stated that the vehicle was repaired under NHTSA campaign numbers: 19V120000 (engine, engine and engine cooling) and 17V608000 (steering) at benson Kia of spartanburg (1100 N pine St, spartanburg, SC 29303). Upon return of the vehicle, the contact heard an abnormal rattling sound coming from the engine. The vehicle was taken back to the dealer to have additional work performed. The contact was informed that the resister located underneath the catalytic converter was the cause of the rattling noise. The dealer then informed her that the resister was not covered under the recall and offered her no further assistance. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 116,000.

- Spartanburg, SC, USA

I brought my vehicle up to benson Kia to get recalls repaired on my 2015 Kia Soul. There were issues with the catalytic converter due to a recall and I was informed by the servicing station at benson Kia that the issue was resolved. There is a rattling noise that is coming from the vehicle. Before I drove my vehicle off the lot the ratting noise was still present. I asked them to look at the vehicle before I drove off the lot. The mechanic brent looked at the vehicle and told me that it is the resonator making the noise and it is from a build up of gas fumes from the exhaust. I was then informed that the resistor falls out of warranty. Prior to getting the recalls repaired I never heard the noise. The dealership is not wanting to fix the issue that was caused by them changing the catalytic converter and told me that they no longer help me as their me chi sonics have done all that they could and they refused service on my vehicle. They then proceeded to inform me to go to a different Kia dealership to have them look at the vehicle. The dealership is approximately 30 minutes away from me and I am unable to get the vehicle to the shop

- Spartanburg, SC, USA

We purchased the 2015 Kia Soul with the 2.0 L engine for our daughter. The car was used when we bought it and had 33,748 miles. My daughter had driven it to a shopping area and parked. When she got back in and started it to drive home the engine was making a knocking sound and did not want to accelerate at the normal rate. She was able to make it home and we had it towed to the local Kia dealer. The finding was that the connector rod bearing had heated up and was causing the knocking due to lack of lubrication. We had two oil changes completed on this vehicle and a third oil change was scheduled to happen a couple days after the engine issue occurred. The car was only at 49,554 miles when the engine issue happened. Our oil changes were with the synthetic blend oil at a Kia dealer. The Kia dealer is now saying that the engine will likely need replaced and of course it is now out of the original warranty and we are waiting for the extended warranty adjuster to look at it and make a determination. In reading other posts, an initial recall for the 1.6 L engine was issued, however the same type of engine failure seems to also be occurring in the 2.0 L engines as described in the many posts that are listed. Those posts describe the same issue that we encountered (sudden knocking noise/engine needing replaced, connector rod/bearing issue). It also appears that Kia and/or the third party insurance providers are not willing to rectify or stand behind the repairs of these even as similar issues exist within the recall of the 1.6 L engine models. Luckily there was no fire or injury as has been seen in some of the other breakdowns. How long before the 2.0 L engine is added to the recall list or does it require bodily injury before this is escalated and the manufacturer takes ownership of this?

- Yorktown, IN, USA

We had the oil changed before a trip out of town. Confirmed oil was full, drove out of town, once back home the car started making a noise under the hood. No warning light at all. Had car towed to dealership, they now tell me that it spun a bearing and the whole engine needs replacing. We bought this car as a certified per-owned and it should be covered under warranty. Now they want to see all of my receipts for oil changes for the past 2 years. I have some but not all and I am getting the feeling that they don't want to fix my car. Kia, you know this is a known problem, you can see how many folks are having the same issue, do the right think and fix all of these cars!!!

- Minneola, FL, USA

I was driving with my children down the freeway and my engine started making a load noise and I realized my my engine was locking up. Thank god I had enough time to pull over or I could of been in a huge wreck with my children in the car! the engine is shot.there is a recall for the 2015 Kia Soul 1.6 for the engine but not for my 2.0. please help. I need it fixed

- Stockton, CA, USA

My catalytic converter just went out on me..I show that the Kia Soul has a recall but only for the 1.6L on the converter, I believe the same issue is happening to the 2.0L and I just bought the car a year ago..I called Kia and they adv my car just got out of warranty at 80000 miles...I'm at 820000 and the problem was happening before the warranty ended....it wasnt until the part went out is when they found the issue.

- Gary, IN, USA

I was at a red light, the engine stalled, or cut out very low almost cutting off, but caught up and proceeded. This is the second time in less than a year that this has happened.. the first time I was driving on 75 when it sputtered twice but then proceeded...

- Sarasota, FL, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at an unknown speed, the vehicle stalled with the check engine warning light illuminated. The vehicle failed to restart and was towed to the contact's office. The dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The failure mileage was 140,000.

- Kingsland, GA, USA

I live in the bay area and I was driving back from oakland to vallejo, ca when the issue occurred. I accelerated to get over when I noticed my car's engine sounded like there was a knock sound going from under the hood. I pulled over to a safe location and inspected under the hood. I checked my oil stick which to my surprise was completely dry. My oil light was not activated, to alert the that my oil was low in my vehicle. I went into the target I pulled into and purchased two quarts of oil and let my car absorb it for a few minutes. This time the knocking noise is louder. I drive a few minutes on the streets testing my car before testing the freeway. Two minutes into driving on the freeway, my check engine light, oil and battery lights all turned on at the same time as my car began to slow itself down. I was able to safely make it to the shoulder. I waited 2 1/2 hours to get towed back home. My care was towed to the closet Kia dealership the next day, and they said, "its the engine". with that said, I have seen the recalls which this qualifies for. I believe my vehicle meets the criteria for this particular recall.

- Vallejo, CA, USA

The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving 20 mph, the check engine warning light illuminated. Additionally, the oil level warning indicator light was flashing. The vehicle was taken to an independent mechanic where the contact was informed that a tune up was needed. The vehicle received the service however, the failure recurred. The contact stated that while driving, there was an abnormal knocking sound coming from the engine before the vehicle stalled without warning. The vehicle was towed to abeloff Kia 1169 N 9th St, stroudsburg, pa 18360, (877) 816-7612, but was not diagnosed nor repaired. The failure mileage was approximately 80,000.

- Bushkill, PA, USA

I purchased my 2015 Kia Soul used in June 2017. While driving straight in low traffic to work on a freeway in May 2020, I felt my Kia Soul begin to bog down, then the engine light came on. Next, I heard a knocking sound. I stopped and checked the oil and saw it was low, despite a full oil change in March 2020. I filled it with oil and I was able to get it to my mechanic the next day. At the mechanics, I was told he was only able to find less than 1 quart of oil despite me adding 3 quarts. He said the engine was damaged and would need to be fully replaced.

- Lakeside, CA, USA

Check engine light came on this morning. Auto parts store ran the code, we were informed it was just the gas cap. Tightened the gas cap, and they reset the code. About 3 hours later the oil light started flashing, we promptly added more oil. Several hours later we were going to lunch and the engine is knocking very loudly. Vehicle is not running properly, and we were told it sounds like a rod or bearing.

- Murfreesboro, TN, USA

2015 Kia Soul + has just been checked by our dealership service department for not accelerating and shifting properly. Dealer performed transmission service at 106,768 miles on June 30, 2020, and this did not clear the issues, 2nd service inspectrion on July 1, 2020 resulted in service department saying the issues are with a plugged catalytic converter, which has been a potential contributor to the ongoing NHTSA investigation of all Kia Soul models with the 2.0L nu engine. We also noted excessive oil consumption to the service department on multiple occasions, but they have declined starting an oil consumption test. Neither the dealer nor extended warranty company will cover repairs, and allowed us to leave the dealership with the vehicle in potentially unsafe condition, with no remedy other than us paying for parts and labor to replace the catalytic converter. I want to have my complaint added to the ongoing investigation, and can provide and encourage other Kia Soul owners to also add their similar issues, M which are well documented on line in forums and social media.

- Jacksonville, NC, USA