On June 12th or 13th can't recall what day around 9 am on mojave road in parker AZ, I was driving back to my grandmothers home about 2 miles away from my friends house when all of a sudden I started hearing a knocking sound coming from under my hood. I made my dad check where it was coming from and he said from my engine. I haven't drove my car since because I'm afraid I'll make more damage to it.

- Parker, AZ, USA

The contact owns a 2015 Kia Soul. The contact stated the vehicle was repaired under NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however the failure recurred. The contact stated that while driving 25 mph, the vehicle stalled without warning. The vehicle was restarted however, there was an abnormal sound coming from the vehicle. The vehicle was taken to Kia store elizabethtown located at 1501 N dixie hwy elizabethtown, ky 42701, to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 70,000.

- Fort Knox, KY, USA

Car was at 73,000 miles and I had only had it for about a year and during this time I heard a ticking noise, rattling from the engine so I got a oil change. The noise continued and got louder. One day on the freeway the noise got extremely loud then I heard a loud pop and didn't know at the time but my car began smoking and someone thankfully flagged me down. I got out of the vehicle to see all the oil completely came out my car was complete empty of oil. My engine blew. I took my car to a dealership where they just sent a bill $5000+ and didn't check to see the reason on my engine blowing I believe it's part of the recall even though it's not specific for my VIN since I literally just got the vehicle it's only 5 years old the engine should not have blown up like that. I could have been seriously injured.

- Columbus, OH, USA

Car was in motion going down street then engine stopped froze shut off while driving through middle of intersection. Tried to restart car once it started again engine began a loud grinding noise like pistons were ready to explode. I drove home with the engine make the loud grinding noise and stalling creating unsafe driving condition. I see that there is a 2015 Kia Soul recall for gdi engines but the Kia headquarters are saying there is no recall. The car is at the Kia service center now and the first thing they said is that we may need a new engine. I feel that this is a very unsafe in this car and I am afraid of known Kia Soul engine defects could put my life in danger while driving.

- Fort Knox, KY, USA

I was driving at approximately 55 mph on a local highway and the car shuttered. Immediately after the shudder there was a loud knocking noise coming from the engine. I called renaldo Kia in shelby nc and was able to drive the car there. About two miles from the dealership the check engine light came on and was alerted by the internal system that there was an abnormal fault in the engine. The car had less than 78K miles. The service center rep said that 2015 Kia's were constantly in her shop and there was in fact 2 in front of mine for the exact same issue. I was told that both of these cars had mileage exceeding 100K miles but that this was not a unique issue for this make and year. My car's engine is currently being torn apart and I do not know exactly what the failure mode was but was advised by the service department its most likely going to result in a replaced engine.

- Kings Mountain, NC, USA

My motor engine started making a knocking sound and start to stop moving took it nappa mecanich and was told it was not fixable the part that is the problem has been recalled.

- Haver De Grace, MD, USA

I purchased my vehicle certified used from enterprise rent a car. A little over 30,000 miles I began having engine oil burn issues in which I was losing engine oil quickly and with no discernible leaks after bringing it to a mechanic. I have learned from researching other complaints online that this is a problem many with this model vehicle are experiencing and that dealerships are often telling consumers who voice their concern that they must not have handled maintenance correctly. I have since been keeping oil on hand to refill my oil somewhat regularly and checking the oil more frequently as this issue apparently may cause an engine to seize with little warning and no oil warning light, as mine does not go off when it otherwise should when I am ridiculously low. The rate of burn is inconsistent and I just had another surprise to that effect and I am worried that while I still owe money on the vehicle I may not be able to afford replacing the engine myself and am interested in why this hasn't resulted in a manufacturer recall?

- Robbinsville, NJ, USA

On May 11, 2018, we purchased a used 2015 Kia Soul for use by our daughter, who was in college in at the time. It came with a manufacturer's warranty, which we were advised expired on April 27, 2020. We purchased an additional extended cna national warranty Corp. Warranty from the dealer, carmax. The car has been regularly maintained, and has been serviced for all recall items that we have been notified of by Kia. On March 1, 2020, our daughter moved to san francisco, and housed the vehicle at our home in petaluma, ca. Due to being sheltered in place during the pandemic, the car sat idle and was not used again until she retrieved it in May. On May 10, 2020, on her way back from petaluma to sf, while traveling South on highway 101 a 'check engine' light went on and she began to experience a loss of power in the vehicle. It would not accelerate past 40 mph, and so she exited the highway and called aaa. The car was towed to our local auto repair shop in petaluma. The cost of the tow was $276. Which was not covered by either aaa or the warranty. An inspection of the vehicle, performed by our mechanic along with the warranty inspector, disclosed that 3 of 4 of the connecting rod bearings had broken and the car was no longer operable. Due to resulting damage to the engine, the entire engine assembly had to be removed and replaced. We received a rebuilt engine per the terms of the extended warranty, not a new engine. The car was in the shop for over a month while the inspection, which needed to be performed with the warranty inspector present, could be arranged and a replacement engine could be found.

- Petaluma, CA, USA

I was driving when a puff of smoke came from my engine. My car began to stall and I put the car in park and was about to make a phone call to my wife when two joggers nearby yelled that my car was on fire. I left the vehicle and ran across the street. The tow joggers had called 911. They told me that my car fire was started underneath my vehicle.

- Cincinnati, OH, USA

There was a recall, took it to a local dealer in rocky mount nc. Was told it needed catalytic converter replaced. Kia had it fixed. About two months later check engine light began flashing and car would not accelerate pass 60. Again I took it to the dealership in rocky mount nc. Was told they didn't know what the codes were, and that they could reset the computer. After doing so I relocated to high point nc and upon arrival, it began to do the same. My car has now been at the dealership here in high point over a month. They just called stating my engine was blown. That it would cost $3633.94 for an engine. Kia would pay half. Labor would be 2399 and that's all on me. I still owe 8 grand and don't have that kind of money. Thoughts?

- High Point, NC, USA

The contact owned a 2015 Kia Soul. The contact stated while driving a puff of smoke was seen coming from the hood as it started to stall. The contact stated that no warning lights were illuminated. The contact stated that a jogger alerted him of flames coming from underneath the vehicle. The fire department was called and extinguished the fire. A fire department report was filed. The contact was the only person in the vehicle. No injuries were sustained. The contact stated the vehicle was towed to a towing lot and deemed a total loss. The vehicle was included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The failure mileage was approximately 130,000.

- Cincinnati, OH, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at 35 mph, the vehicle loss motive power and jerked with the oil pressure and battery warning lights illuminated. The contact coasted to the shoulder of the roadway and restarted the vehicle however, the vehicle failed to operate as designed. Kings Kia (9600 kings auto mall rd, cincinnati, oh 45249, (888) 460-0461) was contacted and made aware of the failure. The vehicle was taken to be diagnosed nor repaired. The manufacturer was not contacted nor made aware of the failure. The failure mileage was approximately 100,000.

- Cincinnati, OH, USA

The contact owns a 2015 Kia Soul. The contact stated that several warning lights were illuminated indicating a misfire on several engine cylinders. The vehicle was taken to healey Kia (114 NY-17K, newburgh, NY 12550, (845) 565-7033) where three out of four coil packs were replaced. The contact was informed that cylinder #4 showed low compression. The contact was also informed that the engine needed to be replaced due to the result from the compression test. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

- Mahwah, NJ, USA

Car burns oil excessively. Has started making bad engine noises. Visited a Kia dealership mechanic. Was advised that the engine requires replacement due to damage. Noise is when in motion. Standard driving.

- Harvest, AL, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at a slow speed, the vehicle had ceased without warning. The contact depressed the accelerator however the vehicle failed to respond. The vehicle was taken to an unknown dealer however a diagnosis was not performed. An independent mechanic diagnosed the failure to replace the catalytic converter. The vehicle was not repaired. The manufacturer was made aware and referred the contact to NHTSA. The failure mileage was 145,000. The contact referred the failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however, the VIN was not included. Invalid VIN.

- Braintree, MA, USA

Had been driving on the highway for about 90 minutes/90 miles when we were coming to the summit of stevens pass on hwy 20 East-bound. The car suddenly started running rough so we pulled to the shoulder just in time for the engine to stall and all dash lights to come on. Tried to restart the engine when a puff of smoke erupted from the engine compartment and a bystander alerted us to visible flames. Thankfully, a passer by had an extinguisher and was able to put out the fire almost immediately.

- Kent, WA, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact restarted the vehicle and pulled off the roadway. The contact stated that the vehicle consumed and excessive amount of engine oil. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of a failure on cylinder number 3. the vehicle was not repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was approximately 125,600.

- Stockton, CA, USA

Engine is using excessive amounts of oil and there are no apparent leaks. A seized engine on the interstate can lead to an accident. I see multiple reports of this problem with this engine and nothing is being done to correct this safety issue.

- Seymour, TN, USA

I had an oil change done March 8,2020. May 9th,2020 I hear a ticking. I checked my oil, there was none. I have no oil leaks., I added oil, drove about a mile, the ticking got louder and then my engine shut off. I had it towed home. I have no idea why there's no oil and no leaks. I was driving about 30 mph when it stalled. No smoke, nothing. My indicators for low oil or check engine never came on. They still aren't on.

- Stockton, CA, USA

I was driving home on the highway at full speed (65 mph) when all of a sudden my 2015 Kia Soul + stalled and the check engine light started to flash and then smoke started pouring out.... I lost all power but made it to the break down lane and turned the car off. The car started to fill up with smoke and I saw flames coming out from under the hood so I tried to get as much stuff out of my car as I could before the flames got too big and before I knew it the whole car was fully engulfed by fire.

- Fredericksburg, VA, USA