During the month of March 2021, I received a recall letter from Kia Motors America involving a potential engine fire. The vehicle was taken to the local Kia dealership for service. The problem was the loss of oil. The dealership replaced the pan and I incurred the cost of an oil switch replacement. The next incident, June 2021, was the replacement of catalytic converters. Following this, my check engine illuminated and the car was taken to Kia. They replaced the knock sensor (July 2021). In August 2021, another knock sensor replacement. The vehicle continues to lose power and fail to properly accelerate. October 2021, vehicle taken to dealership and I am informed of the catalytic converter requires replacement. Since they are under warranty, the vehicle was taken to the independent dealership that informed me that this situation with the catalytic converters will be ongoing because the engine is bad. The pistons and valves require replacement. Kia refuses to replace the engine unless the connecting rod barring fails. My concern is the use of the word safety; especially knowing that this vehicle and probably many more will encounter major engine malfunctions.

- Philadelphia, PA, USA

Vehicle was equipped with a major default making the vehicle extremely easy to steel. Because of this flaw, my car, along with thousands of other Kias in my neighborhood, are being stolen at an alarming rate. The financial burden this is creating is out of control. Kia and Hyundai must be held responsible and find a way to fix this defect. There is not enough manpower in the police stations to keep up with the 2,500% increase in thefts so far this year. Nor are there enough mechanics and parts to fix these damaged cars. It is out of control and needs to be addressed.

- Shorewood, WI, USA

While driving, my 2015 Kia Soul lost all power and I had to coast it into a parking lot. Immediately, I checked all fluids and nothing seemed out of the normal. Had to have my vehicle towed to a garage. Upon a mechanic inspection, cylinders #1 and #4 lost compression. This car is only 6 years old and is welled maintained. I do not know how this happened or know how 2 cylinders lose compression at the same time. Gateway Kia in North Brunswick, NJ told me there is nothing they can do. I find it hard too believe that a 6 year old car with only 95,000 can just die. PLEASE HELP!

- Sewaren, NJ, USA

My stability control light came on, the car started jerking, then shut off completely at the redlight when I stopped, I restarted it and the light went off, car ran fine, but it happened again and again, took to the shop they told me trans was fine, no codes on the diagnostic but it is still happening, the mechanic told me I need wheel bearings replaced I paid for that, now the light is still coming on and the car doesnt start unless you turn it off and turn it on again.

- Royal Plm Bch, FL, USA

I was driving on freeway when another car got my attention a fire had started outside (backside) so I thought I better pull over and my brakes wouldn-??t stop. By this time the fire was entering the vehicle. I saw it in my backside so I acted quickly and pulled emergency brakes and jumped out before car went up in flames. I am thankful to be alive and walk away from such a frightening scene. However this is not normal and feel like this could-??ve been avoided. I am notifying you so other Kia Soul drivers don-??t experience anything like this.

- Houston, TX, USA

I purchased my car in March of 2020. A month after I had my car the brake pads wore out with NO indication and the calipers broke. I called Kia and explained what the issue was. They tried to blame my mechanic. I told them that their technicians had to have known the brake pads were low if they did a thorough inspection. I was laughed at. I told the man that I was going to report them to the Better Business Bureau. He then told me to bring it to Kia. I told him it was at my mechanics and I no longer trusted their technicians to do the work on my car. Had my breaks failed I could've had a very serious accident. June 24, 2021. I had my intake gasket repaired by my mechanic. My car drove fine until I was exiting the highway. It started to lose power. I barely made it off the highway when it stopped. I contacted my mechanic and they were able to get it started to get it back to the shop. After he took a further look at it, he advised me to contact Kia to run a diagnostic which I did. They charged me $80. They then confirmed what my mechanic stated the issue was. Kia wanted to charge me over $1000 for the work. I don't trust them to do the work as well as not having the money. My mechanic repaired the vehicle but it was still doing the same thing. He spent hours trying to figure out what the issue was. He told me Kia needed to find the issue. I contacted Kia on July 7th and spoke to Jack in their service department. I asked him to have his technicians call my mechanic so they could figure it out. Jack took my information and my mechanic's information and said he would have them call. No one called. I called back that same day around 3:45pm. First Jack told me they were busy. I told him so was my mechanic. He then said they don't normally have technicians speak to mechanics. I told Jack he should've told me that when I spoke to him previously. By that point i was very angry. I told him they need to fix my car and i wasn't paying for it and i won't.

- Duluth, MN, USA

My 2015 Kia Soul is currently in the repair shop at Jim Marsh Kia, in Las Vegas Nv, awaiting an engine replacement.The vehicles engine light had come on for the 3rd time in apx 4 weeks.The first 2 times I brought the vehicle in the technician told me I probably did not tighten the gas cap and he turned off the engine light and sent me in my way.The only difference the 2nd time the engine light came on was the technician told me if this keeps happening (meaning not tightening my gas cap and causing the engine light to come on)I would need to schedule an appointment.This last time, the 3rd time, I got in the car to pick up my granddaughter and when I started the car it sounded like a bunch of nuts and bolts in a blender. I knew the problem was not anything to do with a gas cap and I had a friend follow behind me and drove very slowly to the dealership repair.I was told the car needed a new engine but the repair and a rent a car had to be authorized.I could not be without a car as I drive my granddaughter to school everyday and this week had band concerts, picnics and graduation events for 8 th grade.I was forced to rent a car in my own however there were no cars available and I spent a day having my friend drive me around trying to find one. The next day I was lucky enough to get a car when someone canceled a reservation.On May 21st, a week later the Kia dealership called and told me that I needed to call the corporate office and speak with them.I called corporate and they asked for my Vin because they wanted to see if I was part of a lawsuit.I had no idea what they were talking about. Then they told me they would fix my car and give me a rental but my car wouldn-??t be finished for 3-6 weeks because the parts would be coming from many different places.I also asked the corporate office if they would reimburse me the $600- I had to pay for the rent a car.I was told to contact the dealership as they handled that.So, I contacted the dealership.More information but no space,

- Las Vegas, NV, USA

Car had been parked in driveway for 12 hours, then spontaneously combusted in the early morning hours.

- Detroit, MI, USA

My car has a recall on it. Service dude say it passed the recall test and I just checked and it said recall incomplete car has been making a loud rattling noise since I picked it up the first they " fixed " my car

- Jacksonville, FL, USA

My check engine light has been on for a week. I've taken it to the dealer three times before and was told it had a code of P05A. They also said that they can't fix it. I've even spoken to Kia, and was told that they are working on a solution. I don't want to be driving and something major happens to my car and I get injured.

- Cleveland, OH, USA

My 2015 Kia Soul stalls and won't pass 45 mph I was at the turnpike when it happen. I also know people with the same problem and that there was a recall on the catalytic converter. But when I look up for my car its says I don't have a recall. Why isn't there a recall for this?

- Saint Cloud, FL, USA

When I go to come to a stop at a stop light or stop sigh, sometimes the engine will stall out and all power is lost. The have to turn the car off completely and restart it. Then it drives fine again until I come to another stop. It doesn't happen all the time but it happens alot.

- Nashville, GA, USA

Driving ~75mph down the highway when my panoramic sunroof randomly exploded outwards. Small pieces of glass then fell on myself, my wife, and our two kittens. There was no apparent cause. There were no other vehicles close by. I had to file an insurance claim and pay my $250 deductible.

- Dandridge, TN, USA

For over a year, I've had the engine light illuminate a dozen times and everytime I've had to visit my dealership to have the system scanned and always reports error code: P050A. I've been told by the shop that Kia is aware of the issue and no fix is available at this time. Having to constantly go back to the dealership shop for an error on Kia part is rediculous and has cost way too much of my time and added mileage. A year of the same story, "awaiting a fix" and no updates, timetable or sign that Kia actually cares and is working on a resolution. Not sure what their engineers do all day but this is rediculous.

- Westminster, MD, USA

When using cruise control, car will randomly speed up or slow down and get very loud and also jerk forward. It will also occasionally jerk forward or backwards while driving normally.

- Starkville, MS, USA

While driving 70mph on a highway, my Kia Soul spontaneously burst into flames underneath a stranger stopped with a fire extinguisher luckily. Fire dept says had we not used the extinguisher, my car quite likely would have exploded. Prior to incident, I had no warning lights on, no oil leak, oil needed changing soon but wasn't too low. There was no collision.

- Charlotte, NC, USA

While driving in neighborhood came to a stop and when I proceeded to go my car wouldn't move and I was pressing on gas pedal, 5 seconds later my car accelerated really fast and suddenly and I almost rear ended the car in front of me. The delayed shifting has almost caused an accident three times now! I don't feel safe driving my Kia and I just bought this car 2 months ago. Also check engine light comes on and code read is P0420.

- Navarre, FL, USA

While driving this past Friday night, suddenly my car started making a loud internal engine noise. Pulled over immediately and checked oil. Found oil level unexpectedly low since oil was changed just a couple months ago and I check oil level monthly. Added 1 1/2 quarts of oil - clacking improved only slightly. Returned home immediately. Had mechanic check the car first thing Monday morning. Was informed the car needs a new motor. Mechanic said parts are typically guaranteed for 6 months; but because there is little confidence in Kia motors right now, his parts supplier will only guarantee it for 30 days. Mechanic said he has personally worked on Kia from 2010 and 2013 with this very same issue. My 2015 model should also be under this same recall.

- Kannapolis, NC, USA

Car while be delayed in shifting gears and then all the sudden accelerate too fast and jerks the car, oil keeps running really low after putting oil in but no visible leaks. Engine light continues to come on reading code is P0420 stating problems with catalytic converter. Recalls are in place for this year make and model for catalytic converter but my VIN number isn't showing up even though I'm having the exact problems as described in recall!!

- Navarre, FL, USA

2015 Kia Soul + has just been checked by our dealership service department for not accelerating and shifting properly. Dealer performed transmission service at 106,768 miles on June 30, 2020, and this did not clear the issues, 2nd service inspectrion on July 1, 2020 resulted in service department saying the issues are with a plugged catalytic converter, which has been a potential contributor to the ongoing NHTSA investigation of all Kia Soul models with the 2.0L nu engine. We also noted excessive oil consumption to the service department on multiple occasions, but they have declined starting an oil consumption test. Neither the dealer nor extended warranty company will cover repairs, and allowed us to leave the dealership with the vehicle in potentially unsafe condition, with no remedy other than us paying for parts and labor to replace the catalytic converter. I want to have my complaint added to the ongoing investigation, and can provide and encourage other Kia Soul owners to also add their similar issues, M which are well documented on line in forums and social media.

- Jacksonville, NC, USA