10.0

really awful
Crashes / Fires:
1 / 10
Injuries / Deaths:
4 / 0
Average Mileage:
26,560 miles

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« Read the previous 20 complaints

problem #30

Apr 262020

Soul

  • 92,000 miles
My car engine light turned on then began to smoke and stall out while on the freeway tt. Then the hood began smoking rapidly and lady calming rushing to me yelling for me to get out the car. I escaped the car left the driver door open, then I noticed I left my wallet and keys in there car. I grabbed my wallet and keys out of the ignition. Then car ignited in flames and all doors and windows locked. This incident occurred on 4/26/20 @ 3pm.

- Albuquerque, NM, USA

problem #29

Mar 312020

Soul

  • 78,000 miles
While driving home and at a stop sign my car began to knock something fierce, being a few homes away pulling into driveway. I now hear louder knocking and a new clanking noise (metal in washer sound). Car was towed to mechanic I was told the rod was busted. Needs an engine overhaul. It has 78,000 miles on it and no longer runs. All maintenance was kept up on this car, this was not due to my neglect and the check engine light did not come on. A car I can't afford to fix and still pay for.

- Kingman, AZ, USA

problem #28

Mar 312020

Soul

  • 113,000 miles
The car is not accelerating properly and not changing gears correctly and automatically. The check engine light is on and is running several codes. It may be the catalytic converters. I was driving on the highway and my car started putting and no accelerating past 60mph. It makes this loud clicking noise when I try and go faster and also it sounds really loud like a lawn mower.

- Norfolk, VA, USA

problem #27

Dec 302019

Soul

  • 88,000 miles
P0420 code catalyst system below threshold is part of the recall SC-176. This was in ON5-17-19 for the fix. Seven months later same same code back on 12-30-19. This cause the car to hesitate when moving or stopped.I have been getting 24 mpg instead of 32 mpg. Since the code came back. The car feels like its going to stall when starting from a stop. Dealer states car is out of warranty but this was a recall from 5-17-19.

- Warwick, RI, USA

problem #26

Jun 252019

Soul

  • 86,000 miles
When driving down the road on a city street going approximately 50 mph, my vehicle began to make knocking noises and the seized after I pulled over to the side of the road. When I got out to check the oil it had all leaked out onto the road causing my oil tank to be dry. The car now will not start and Kia has refused to fix it and says I am out of warranty, because I am not the first owner of the car even though I was offered the warranty when I purchased the car.

- Sapulpa, OK, USA

problem #25

Dec 182019

Soul

  • 48,000 miles
Driving on highway and the car excelerated all of a sudden to a higher speed. This has happen sveral times

- Plantation, FL, USA

problem #24

Nov 212019

Soul

  • 89,000 miles
I was driving my car late at night heading home from a concert when smoke started coming from the hood. I was only going about 25mph and approaching a stop sign. I immediately stopped the vehicle and no sooner than. I could get my door open, it burst into flames. I had only been driving the car about 5 minutes when this happened.

- Covington, LA, USA

problem #23

Sep 062019

Soul

  • 68,000 miles
Radiator gets damaged by road debris because of faulty guard. Causes poor ventilation contributing to system failure and build up of unventilated caustics

- Lakewood, CO, USA

problem #22

Jun 222019

Soul

  • miles
My friends 2015 Kia Soul caught fire while driving at highway speeds. We can see where there was a recall for a faulty fuel, I believe. Strangely though her VIN was not included in the recall. The fire started in the engine compartment and she was able to pull off onto the shoulder and get out before the vehicle was completely engulfed in flames. Somebody should be investigating why all of these vehicles are not being recalled.

- Loves Park, IL, USA

problem #21

Jun 182019

Soul

  • 60,400 miles
June 18, 2019-driving on highway, started to pass a slow moving vehicle, pressed accelerator and it would not go faster at first, then it did go a little faster. I moved back into driving lane and proceeded but I slowed down to 55 mph (posted speed limit 70). Kept losing speed, put on emergency flashers, as I was exiting off highway to safe spot smoke started billowing from behind vehicle. Stopped car, as good was opened a small fire turned larger. I grabbed my fire extinguisher from back storage compartment and extinguished fire. Tow truck driver arrived, needing to make sure it could be towed without a possible reignition of fire, he removed the cover and asked me to attempt to put vehicle in neutral to be able to push it back to a position to be able to get it on tow truck. Push button start, two push for accessory position. Tow truck driver witnessed fuel squirting from a fuel line near the fuel regulator. Tow truck driver could actually insert his pen top into the size hole that is there. Vehicle towed to car dealership where we purchase it new. I am still waiting to hear if the dealership was able to get it in the shop this week, if not they said it would be Monday June 24, 2019. Pictures attached. No invoices yet except the tow invoice which I need to submit to my insurance company for reimbursement. In researching any unknown recalls on this vehicle, I found this information today and attached my screenshot.

- Silverton, ID, USA

problem #20

Jun 152019

Soul

  • 72,110 miles
We just received our Soul back for the latest Kia recall service after being 1 week at the dealership, while driving the car engine shut off in the middle of the traffic almost causing accident and injury. Called dealership rick case Kia (sunrise fl) they asked us to tow the car in for diagnostic. Received a call from dealership stating its a bad battery cell that caused the issue, had to spend $150 to get the battery replaced as per recommendation. After receiving the car back yesterday afternoon, the same thing happened in the night the engine just shut off while driving we had our grand kids in the car going to pickup our daughter from work. This time it was a very close call nearly got hit. Called the dealership there response was get it towed in again and we will take a look. They mentioned the issue is got nothing to do with recent recall, but the issues have started post recall fix. This is a very serious safety concern as I work for Florida department for children and family services and as job requirement have to drive foster kids around, majority highway driving something like this on highway would definitely cause an issue. Car brand new battery is showing as drained again and dealership is just jerking us around instead of taking full responsibility and fixing the car.

- Plantation, FL, USA

problem #19

Jun 032019

Soul

  • 90,250 miles
Drove up a hill for a delivery. Car stalled half way up the hill. Tried to restart car, when doing so & put the gears into drive the car rolled back some. With this, the engine & battery lights came on. Tried to restart the car three or four more times. On the last attempt, the car started rolling backwards. Put the car in park & turned off the ignition but the car wasn't stopping. In panic mode, didn't try to apply the emergency brakes. Ended up hitting another vehicle with the rear of my vehicle. On top of the damage done to the rear of my vehicle & the other person's, the two passenger tires of my vehicle blew out.

- Rome, GA, USA

problem #18

May 092019

Soul

  • miles
My 2015 Kia Soul is misfiring and the engine light is flashing. I received a recall and took the vehicle to steve napleton Kia of elgin. They supposedly performed an ECU upgrade and sent me on my way. My car didn't hardly make it out of the lot before shaking like crazy and ultimately stalling. I took it back in and they told me it was something I must have done to it because it was fine when I left. They now refuse to fix it unless I pay for it. Literally at a loss for words..

- St. Charles, IL, USA

problem #17

Feb 212019

Soul

  • miles
Engine light on catalytic converter make noise car burning alot of oil no leaks get oil change every 3,000 mile have to put 3 qt. In less then a month

- Sanford, FL, USA

problem #16

Apr 142019

Soul

  • 22,500 miles
My car is very sluggish when I press the gas pedal it feels like my engine does not want to go, and when I'm idling I feel as if my engine will stall unless I press the gas, I have contacted Kia regarding this problem and the associate I spoke with said that my vehicle has been recalled under the SC176 campaign ( this was in February 2019) it is now April 14th, and according to Kia my car is not officially recalled as of yet.. basically I feel I'm driving around in a ticking time bomb.. and according to the recall I am, the recall is due to a possible engine failure and fire.. my 2015 Kia Soul only has 22,500 miles on it... I feel Kia is ( no pun intended ) stalling regarding this highly dangerous safety recall.

- South Euclid, OH, USA

problem #15

Mar 192019

Soul

  • miles
I get this rocking/jerking/ feeling in the entire car while holding the brake and slowly inching forward or backward, as in going really, really slow. The feeling is worse than other times randomly while driving. For a fact it is absolutely worse when the car has been sitting overnight at home or at work all day

- Fort Myers, FL, USA

problem #14

Mar 012019

Soul

  • 133,300 miles
My engine light comes on and go off. My oil is always low.

- Jacksonville, FL, USA

problem #13

Jan 092019

Soul

  • 54,300 miles
The brake pad covering the brake pedal slid off. This may impact braking in sudden stop situations.

- Mobile, AL, USA

problem #12

Nov 202018

Soul

  • miles
While driving to work the car made a sound like a blown tire. I pulled over only to find that it was on fire under the hood. There was no warning, no sounds, no cues no warning lights. Total loss by the time fire dpt got there, nothing but a frame.

- San Antonio, TX, USA

problem #11

Nov 112018

Soul

  • 90,280 miles
Had the transmission serviced after having vehicle in multiple times for the engine vibration on 8/18/2018. Car continued to vibrate. Took car to another dealership to have it looked at. The recommended fuel injection and oil change. I had this work performed in September 2018. Drove vehicle and my oil light came on. Pulled over and noticed car was extremely low on oil. Added oil and drove to find a parts store to have put on a machine and never made it. Car started hesitating and squealing and I pulled over and had it towed. Service mechanic said no way should it be that low on oil after just having serviced a month ago and that oil was very black even after he added some indicating work the last dealership said they did had not been performed. Now needs new motor and unsure where the oil that was in the vehicle went to. Left me on side of road with children and no help yet from Kia other than you need to figure out how to get it to a dealership per their Consumer Affairs person jacob! this was on highway 74 East right outside of sylva,

- Franklin, NC, USA

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