The vehicle had a catastrophic engine failure while driving in traffic. The engine would turn over making loud grinding noises but would not start, and the vehicle had to be towed. The engine had only 92,077 miles on it when it failed. Subsequent engine teardown found pieces of the connecting rod bearings which had disintegrated (see attached photos). This failure damaged the piston, crankshaft, valves, and cylinders. This engine has been the subject of a class action lawsuit due to a manufacturing defect of the connecting rod bearings and premature failures in thousands of engines. The engine is part of a class action lawsuit, but we are ineligible for the extended warranty since it had not yet received the knock sensor software update that was required by the lawsuit. However, this software update does not fix the defective connecting rod bearings and only provides a possible warning of an impending failure. I was never notified of this required update. This engine should have been part of a mandatory recall, but instead, KIA chose to release an update that made warranty eligibility impossible for customers who were unaware of its existence. This defective engine is a serious hazard and almost caused a major accident when the engine suddenly failed.

- Tucson, AZ, USA

This is a 6 year old car, with just under 108,000 miles. The catalytic converter is clogged, most likely from oil getting past the piston rings and contaminating the catalytic converter. High oil consumption, resulting in 1 qt needed to be added every 850-875 miles on average. Extended warranty company excludes this part. KIA warranty covers exhaust parts only up to 80,000 miles. To replace is $4,100. Car is valued at $3,000-$3500, with dealership saying without replacement car is worth less than $1,000. Other KIA-??s in years before and after this vehicle have recalls for this specific issue, and this year car and this vehicle specifically should be added to the recall.

- Hinckley, IL, USA

I took the car to the shop because it had been consuming a lot of oil within the last 2 months and everytime I went to the shop they would just top off my oil. They ended up doing an oil consumption test and my car failed it and mind you they had just put oil in my car the week prior. I took my car Monday because my engine light had came on. When arriving the guy scanned my car with a machine they told me it was bad spark plugs in my engine. He sent me to Firestone because he said the process would be cheaper or faster.( mind you I told them I am doing the oil consumption test) they proceeded to send me to Firestone.firestone checked my oil and that-??s when they found out there was no oil in my vehicle.they asked me if I was doing the oil consumption test I told them yes Firestone would not allow me to drive the car back to Kia so I ended up waiting 2 hours for a tow truck. When it got back to Kia they told me I had a bad engine without checking it. They said I don-??t qualify for the warranty because I am not the first owner. According the website it said the engine should be good up to 100,000 miles.

- Raleigh, NC, USA

The vehicle, a 2019 Kia Soul, is experiencing **severe and abnormal engine oil consumption** requiring frequent, unscheduled oil replenishment. The vehicle has approximately 117,000 miles. **Component or System Failure:** The malfunction is in the **powertrain system**, specifically the * (Gasoline Direct Injection) engine**. The root cause is assessed to be a **structural or design defect** involving the **piston rings**, leading to oil migration into the combustion chamber. The vehicle is available for inspection upon request. **Safety Risk:** This rapid oil depletion poses a severe safety hazard. The engine could suffer **sudden, catastrophic failure** due to oil starvation while operating at highway speeds. Such an event would cause an immediate loss of power and control, placing the occupants and surrounding traffic at significant risk of a serious accident. **Prior Symptoms:** The primary symptom is the **consistent, rapid drop in the measured oil level** observed between scheduled maintenance intervals. * prior warning lamps, messages, or fault codes related to low oil pressure** appeared before the issue was discovered and confirmed by the owner through monitoring the dipstick. **Manufacturer Inspection/Response:** The manufacturer, Kia America, has **refused to conduct a technical inspection or acknowledge the defect** across multiple documented case files (Case #XXX, #XXX, #XXX). The manufacturer has stated a policy of non-assistance due to the vehicle being outside the standard warranty period. This lack of investigation, despite the serious safety risk, is the basis of this report. This issue aligns with widely documented **structural defects** in the manufacturer-??s GDI engine line. The current safety risk necessitates immediate federal review.

- Albany, NY, USA

Vehicle: 2019 Kia Soul 2.0L GDI VIN: [XXX] Mileage: 92,200 The engine and connecting rod bearings failed -?" a known defect in Kia-??s Theta II GDI engines. The vehicle began making a loud knocking noise and would stall when turning to start the engine within days of purchase. This is consistent with the same defect addressed in Kia-??s KSDS / PI2107 Product Improvement Campaign and Theta II Engine class-action settlement. Component failed: Engine. The engine is available for inspection. Safety risk: The engine stalls unpredictably, creating a major risk of collision or being stranded in traffic. The stalling has occurred more than once, and the car is unsafe to drive, per Moritz Kia. Confirmed by: Moritz Kia Fort Worth, which diagnosed internal engine failure and quoted $6,230 for replacement. Kia Consumer Affairs refused to open a case or perform the recall, claiming it was -??past due, -?? though the vehicle is within the 15-year/150,000-mile lifetime warranty coverage. Maintenance history: CARFAX confirms regular oil and filter changes, most recently on 05/30/2025, proving the vehicle was properly maintained. Inspection: Completed by Kia dealership; no outside inspection yet. Warning symptoms: Engine knocking and stalling Summary: Kia is refusing recall service and case creation despite this being a known manufacturing defect, not a maintenance issue. The KSDS system only detects failure after it occurs and does not fix the defect. This creates a continuing safety hazard for consumers. Kia consumer affairs dates of contact and reference numbers: 09/11/2025-#2563091, 10/15/2025-25603091 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fort Worth, TX, USA

started smelling burning oil intermittently shortly after purchase as new vehicle. When checked by service at Kia, could not find anything. Then vehicle started to stall on multiple occasions while on the road. Spent $1500 at Kia to try and fix it. Service folks couldn't find the problem. Vehicle stopped working and car won't start now. These are the same exact symptoms under this recall for Kia Souls from 2021-2023- SC336 Recall which his known to result in fire or destruction of engine. Date below is approximate date when car stopped working.

- Charleston, SC, USA

I was traveling on Saturday at about 40 miles an hour down the road car just all of a sudden lost power and started smoking. No engine light or anything else came out to indicate a problem. Got it too a repair shop waiting to hear Monday exactly all the damage but they did say it had no oil in the car. It-??s only been 2 1/2 months since an oil change checked that last month had plenty of oil could this be related to the 2021 to 2023 engine oil burning and KIA. I have been towed on the last three or four oil changes that it was almost a half a quart low each time.

- Balch Springs, TX, USA

The contact owned a 2019 Kia Soul. The contact purchased the vehicle four months ago. The contact stated that while driving at 40 MPH, there was an abnormal knocking sound coming from the engine. In addition, the vehicle failed to accelerate as intended while depressing the accelerator pedal and stalled. The contact was close to the residence and pushed the vehicle to the driveway. The contact called the Salesperson and informed the Salesperson of the failure. The Salesperson stopped by the residence and took the vehicle away. An independent mechanic hired by the Salesperson informed the contact that the failure was related to the engine. The contact had purchased a 2013 Ford Fusion from the same dealer and while driving 60 MPH, the vehicle stalled, and there was a large amount of oil leaking from the vehicle. The vehicle was towed to the dealer where the vehicle was purchased and diagnosed with transmission failure. The vehicle was then replaced by the 2019 Kia Soul. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

- Dallas, TX, USA

My 2019 Kia Soul is experiencing severe and abnormal engine oil consumption. This issue requires frequent refilling of engine oil to prevent damage. The malfunction is in the powertrain system, likely within the GDI engine, specifically related to the piston rings. This type of structural defect can lead to a sudden and catastrophic engine failure while driving, which poses a serious safety hazard to occupants and other motorists. The problem has been confirmed by me, the vehicle owner, through the observation of consistent and rapid oil level depletion. Prior to a complete failure, there were no specific warning lamps or messages related to this issue. The manufacturer, Kia Motors, has declined to perform a proper technical review, citing an expired warranty and my status as a second owner. I have opened three separate cases with Kia regarding this matter, all of which were closed without a proper resolution. I am requesting an investigation into this defect by NHTSA.

- Albany, NY, USA

Engine shut off while driving, Would not restart, vehicle VIN included in PI2107 campaign, Kia refused to cover repair. This is a serious safety hazard.

- Deerfield Beach, FL, USA

The engine is having oil consumption since May 2025. It is a 2019 Kia Soul, 1.6L GDI engine. I have taken it to get oil changes, however there is no leak. It is also making a rattling noise and having a hard time to accelerate. I was informed by a mechanic that it is the pistons knocking around, due to the overheating and oil consumption. Even the dealership told me that it is dangerous to drive. I bought the car brand new and am the only owner, it's crazy that it's falling apart after 6 years.

- Sellersburg, IN, USA

On Sunday, September 21st, 2025, my engine stalled and would not start. AAA looked at it and tried to jump it, and could not get it to start. I was stranded an hour and a half away from home, so I had to have it towed to my home. On Monday, September 22nd 2025, I had a mechanic come look at my car. He ran diagnostics, a compression test, replaced my spark plugs, literally every test he could do, and said there was an issue with my engine. I know there was a class-action lawsuit against Kia, and tried to find out of my car qualifies for the extended warranty, but upon searching my VIN, was told it does not. Even though I have all the same symptoms. And I have been excessively burning oil for a few months, having to put about two (2) quarts of oil in my car a week.

- Elgin, SC, USA

Excessive oil consumption leading to complete engine failure. My wife bought this car to be her daily commute to work. When we took the car for its first oil change after hitting the change sticker milage, the mechanic noted that the engine had no oil. We filled it up with full synthetic. History of the Vehicle showed proper and on-time maintenance schedule, that's why we bought it. At the time of purchase there were no codes or engine lights. Clean title and no accidents. The engine had oil at the time of purchase. There were no indicators of problems. We also took the car to the Kia dealership for recalls and campaigns, they told us nothing about this issue. One day, first came the engine light, my wife was driving to work, the car started shaking heavily, then the vehicle failed to supply enough power to go above 50 mph. She was in the middle of the interstate, she felt that she was going to crash, or someone will crash into her. She was terrified, rightly so. When she finally reached a safe place to stop, she called me. When I came to check it out, I let the engine cool down first then checked the oil, it was very low. I put some oil and took it again to the same Kia dealership for diagnostics - the engine turned off multiple times on me at traffic lights (when near stop), the dealership took about a week to diagnose it and they finally told us that the cylinders misfired and the pressure in the cylinders were lower than capacity; they said the engine must be replaced and quoted us a used Engine of 114k at $7k replacement fee. Kia must be held responsible for their engines. We did everything in our capacity to ensure the vehicle is maintained as best as we could, my wife took loans from her family to pay for this car, and we are left with a lime.

- Ferndale, MI, USA

In february 2025 I had taken to the garage the first moment the check engine light came on and had to have the catalytic convertor replaced, costing me over $4300 It could have caught on fire the garage said. I have all documention and reciepts for all work since I have had the vehicle I am the 2nd owner and still making payments on this. I have kept up to date on every oil change and have the proof of that also. The car has been burning oil excessively and now the garage has determined it needs a engine replacement or rebuild costing over $5000 and the car only has 93,000 miles on it. I know KIA is known for issues with their engines burning excessive oil, but i found no recalls of it for my VIN.

- Bloomsburg, PA, USA

For some reason my 2019 Kia Soul is not included in the previous engine recall. My vehicle is experiencing severe oil burn which has caused the failure of a second catalytic converter. The first was replaced on 11/25/2024 and it is being replaced again on 8/28/2005. This failure is due to improperly heat-treated piston oil rings that lose their ability to seal, leading to cylinder wall damage, increased oil consumption, and potentially engine failure or fire.

- Katy, TX, USA

Hello, my oil rings in my engine failed, which there is a recall of 2021 and newer but same issues, causing my oil to burn and get trapped in the catalytic converter, then burning it out the exhaust, also I kept loosing oil. Under further diagnosis from a mechanic, I had to get a full rebuild of my engine at a cost of $5,000, and also I had to get a new catalytic converter with a cost of $500. PLEASE look into this and let me know what I can do further. Thank you!

- Raleigh, NC, USA

Engine burns oil at a rapid rate. Has been inspected & confirmed by dealer. Was informed it may be a piston issue that has been located on similar Kia vehicles, but is not on the recall list. No warning lights appear. No warning light indicating low oil either, which means I must check the level daily & add oil as needed (about one quart per week).

- Frederick, MD, USA

I tired to let the KIa dealer in Evans Ga know my Kia was consuming oil about a quart a week. They did an oil consumption test and stated it was within normal range. That-??s 4 quarts of oil a month. This was done before the warranty ran out. Now they are saying it-??s 14000 to replace the engine. I looked up the 2019 Kia Souls and there are recalls on this model and year but not by the VIN. It is now using 5 plus quarts of oil a month with no visible oil leak.

- Augusta, GA, USA

Burning oil have to put a quart in every 500 miles

- Frackville , PA, USA

Excessive oil consumption

- Henderson, NV, USA