I am writing to formally file a complaint regarding a known defect in my 2020 Kia Telluride, which is experiencing severe and excessive oil consumption that poses a potential safety risk and financial burden. Vehicle Information: -??Make/Model: 2020 Kia Telluride Since ownership, I have experienced repeated and worsening oil loss between routine oil changes -?" with no visible leaks or warning lights in most cases. The rate of consumption is approaching or exceeding 1 quart per 1,000 miles, which Kia itself defines as -??excessive-?? under Technical Service Bulletin ENG222 (Rev 5). This condition not only creates a risk of engine failure while driving, but it also puts owners like myself at risk of uncovered repair bills in excess of $12,000. I have already contacted my dealership, Kia Corporate, and Fidelity Warranty Services, and was told coverage is uncertain -?" despite this being a well-documented issue affecting a wide range of Kia engines. I believe this is a safety defect that warrants further investigation due to: -??Sudden engine failure or stalling from low oil levels -??Lack of adequate early warning indicators -??Unreasonable financial exposure to consumers for a manufacturer-related defect -??A potential pattern of complaints across similar models/engines As a responsible vehicle owner, I respectfully urge the NHTSA to investigate this matter further and ensure Kia is held accountable for this widespread and dangerous issue. Thank you for your time and consideration.

- Romeoville, IL, USA

On [XXX], my Kia Telluride received a warranty engine replacement at Greenway Kia East in Orlando, FL. Just two days later, on [XXX], the engine overheated while I was driving with my young child. The temperature warning light came on. I stopped immediately and opened the hood -?" there was no coolant in the system at all. This failure occurred immediately after a major engine replacement, suggesting that the dealer failed to fill or properly check the coolant system. I was left stranded near a daycare and had to call a third-party tow truck because Kia roadside assistance estimated a 90-?"120 minute wait. This put my child and me in serious danger. Despite the dealer-??s clear negligence, I was sent an invoice for $1,833.77, blaming me for the damage. Upon retrieving the car on May 31, 2025, I personally checked under the hood -?" the coolant level was still below the MIN line. When I pointed this out, the service manager said, -??We-??re not required to top it off, but if that satisfies you, we-??ll put some in.-?? This is extremely unsafe and irresponsible, especially after a critical repair like an engine replacement. Later, the dealership even claimed to Kia America that the engine was not replaced under warranty, contradicting their earlier confirmation. This kind of conflicting information, combined with unsafe practices and disregard for basic safety protocols, raises serious concerns about consumer safety and the dealership-??s integrity. To make matters worse, Kia America closed my case ([XXX]) on June 10 without notifying me or giving me a chance to respond. I received only one dropped call from an unknown number, and no voicemail or follow-up communication. A formal complaint was mailed to Kia America on June 11, 2025, and I am currently waiting for their response. On June 12, 2025, I also filed a complaint with the Better Business Bureau (BBB). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Orlando , FL, USA

I have a 2020 Kia Telluride that I bought brand new from Kia. I have performed regular maintenance on the vehicle and performed the repairs required by any recalls. When my vehicle surpassed 75k miles, the vehicle started having issues with excessive oil consumption. I had my vehicle serviced at 75k miles with the oil changed. When my vehicle was passed 79k miles, the vehicle started stalling, piston misfiring, and engine started vibrating. I took it into the dealer, and they performed diagnostic tests. The determined pistons were working fine but my oil level was very low. This was around 4k miles after my oil change. Kia requires oil changes every 7500 miles. I had the dealer change the oil. Once again, when my vehicle was approaching 4500 miles, the vehicle started to vibrate, piston was not filing properly. I checked my oil level, and it showed very minimal oil on the dip stick. The oil level was well below that was needed for the engine to properly operate. I put closed to 5 quarts of oil to get the engine to the oil level it needed. I am concerned that the excessive oil consumption can lead to the vehicle stalling on the road resulting in collision with other vehicles resulting in bodily injury or harm. According to Kia the oil consumption is fine. How is consuming 5 quarts of oil in 4500 miles fine when the manufacturer states oil changes are required every 7500 miles? The engine itself has a capacity of 6.9 quarts. At the rate my engine is burning oil, I would need over 7.2 quarts of oil to drive 7500 miles. Additionally, having an engine continuously operating with low oil would result in engine damage and thousands of dollars in repairs. The problem I am having in my vehicle is experienced by thousands of Kia Telluride owners. It's the same problem Kia has had in the past with other models. Kia is trying to avoid repairing their defective vehicle and placing the burden on the consumer.

- Richmond, TX, USA

My 2020 Kia Telluride completely stalled on me on my way to work. The vehicle was not smoking and it seemed like it went on accessory mode. I had the vehicle towed to Kia Dealership in Perris to get it checked out and was told by Olivia that no codes were read when doing a diagnostic and that my engine seized. I had purchased an extended warranty through AGWS. AGWS reached out to me to request the vehicle service records which I emailed over as Subject: [XXX] to [XXX] Today March 21, 2024 we receive a call from Olivia stating that my warranty will not cover the cost as they're claiming that we failed to service the car. Our vehicle was services as advised and stated using the appropriate Synthetic oil. I was informed that they would be breaking down my engine to see where it went wrong as there were no codes read. They also stated I had to pay for the engine breakdown $200 per hour and it would most likely take 8 hours (According to Kia). Now, I've gone on many online forum and many people have experienced this problem with their 2020 Kia Tellurides all under $75,000 miles. I contacted Kia Corporate as well but that got me nowhere. I don't understand how these vehicles don't have a recall as of yet for these seized engines. I also don't understand how following the oil recommendations for oil changes is suddenly considered "Lack of service". No one is willing to work with me and suddenly it's my fault that I bought a faulty vehicle. Thank [XXX] I was able to putt to the shoulder of the freeway safely as this is my family vehicle where I drive with my [XXX] and [XXX]. Please investigate as it could be a possible recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- San Jacinto, CA, USA

Vehicle went on accessory mode while driving on the freeway. No codes were read at dealership and now they're claiming its a seized engine. They will not help me out and are claiming my extended warranty will not cover the cost due to the lack of maintenance on the vehicle. Mind you, I did my oil changes as expected using the recommended synthetic oil. Why hasn't there been a recall on this vehicle yet for the danger this creates as this is my family vehicle where I drive my newborn to and from his daycare and appointments. We are very lucky we were able to pull the vehicle to safety and to the shoulder of the freeway before an accident occurred.

- San Jacinto, CA, USA

The car is a 2020 Kia Telluride. It was purchased in August 2023 at the time it was leaking oil took it back to the dealer and they replaced the housing put in a new filter and said all was good.For a year. it constantly needed oil took it back to the dealer, said that everything was fine. I would be driving and the car would stop. The oil lamp would come on and I would have to drive and put more oil in it every week. I was putting a quart of oil into the vehicle just about weekly because it seemed to be leaking oil and just a dying out. just a few days ago after putting a quart of oil in I-??m driving my vehicle and all of a sudden Smoke comes out of the back a little bit out of the hood. It just stopped all the lights went on the car went dead. Had to call the police get the vehicle towed to the dealer at that point was told the engine had died. They want to put a new engine in the car Which it-??s a five year-old car. It should not need a new engine what is causing it to need a newengine. Ever since I purchased the car, it had oil problems so did the oil lead to engine failure. I know I-??m not the only one that this has happened to every time I would take it back to the Kia dealer. I was told everything-??s fine everything was not fine never got any warning lights or signals, except for when I was driving the car would literally sputter and stop at a light. I would have to restart it and then go get oil.

- Canonsburg, PA, USA

On [XXX], my wife heard a rattling noise while driving. I verified the rattling noise on [XXX]. On [XXX], I researched online and there are a lot of 2020 Telluride owners that experienced the same issue. They mentioned they had no oil in their cars. I checked the oil that morning and confirmed my wife's car had no oil. I reviewed the manual and checked the oil again according to the instructions in the manual. The car still registered no oil in the dip stick. The car did not report any warning lights. There was no engine light or oil pressure light that came on at any point in time to indicate there was no oil in the engine. Per the instructions in the manual, I drove the vehicle carefully to the auto part store. I purchased and added 6 quarts of synthetic blend 5W 30 oil. After that, the rattling in the engine seized. I sent a text message to Kia in Alpharetta, GA. I spoke with Izzy and explained the situation and requested an appointment to have an oil consumption test performed. She advised that the oil consumption test had a $440 cost and consisted of performing a series of oil changes over the course of a specified time to determine how much oil the vehicle was burning/consuming. She said I could call consumer affairs and I asked her if she was referring to Kia consumer affairs or the national/federal consumer affairs. She verified it was the national/federal consumer affairs and provided me with this number to call 1-888-327-4236 which actually belongs to Kia's consumer affairs hotline. Izzy advised that I had pending recalls in my car and asked why I have not brought the car in. I mentioned that I live in Ball Ground, GA and the nearest Kia dealership to me is the one in Woodstock, GA. However, I stopped taking my car there because I previously took the car there to get the oil changes done and each time I did the car would have a nail in one of the tires a couple days after the service. I lost confidence in the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

- Ball Ground, GA, USA

My vehicle is using excessive amounts of oil. Every time I drive it, I can smell burnt oil. I took the vehicle to the dealership on 1/24/25 where they found a leak in the oil filter housing. This was repaired (same day) and the oil was topped off per the service report. After smelling the oil smell again, I checked my oil on 1/31/25 and found that the oil was marked between the min and max line on the dipstick. I have reported this to KIA and waiting to hear back. I am reading hundreds of 2020+ Telluride owners complaining of the same issue. I have had no indicator lights.

- Lafayette, GA, USA

Our vehicle is 4 years old and has been experiencing excessive oil consumption (a quart every ~600 miles) and extreme shaking at speeds between 20-50mph. After months of trying to diagnose the issue we have been quoted a total engine and transmission replacement. After calling dealerships across the East coast for second opinions, this is a common diagnosis for our vehicle year and model and even within our small local dealership they are seeing other 2019 and 2020 Kia models experiencing failed piston rings. Kia declined our request for corporate intervention to address the issue.

- Dyke, VA, USA

Telluride is burning a quart of oil a week-?? very dangerous

- Glenford, OH, USA

The truck was purchased in 2021, with no known issues. In early 2024, it was observed that the truck would struggle to accelerate and started making weird noises like it was about to stop working. The truck received its normal oil changes and no issues were identified by the dealership. In mid-2024, around June, the truck continued to act up after having the oil change completed. The truck was taken to a second mechanic who noticed that the truck was missing a lot of oil after completion of a recent oil change. I paid for another oil change and by September 2024, the truck was now leaking oil. My family's safety was jeopardized because there were no warning lights for me to check the oil or anything else. It was taken to a kia dealership who replaced the timing cannister in October 2024. By December 2024, same issues again. An oil consumption test was conducted in January 2025, and result is the need for a new engine, $10,000. I am unable to receive assistance from any other repair shop because of the known issues with kia engines. I need my truck to be fixed by Kia because this is a known issue from other owners as well.

- Waldorf, MD, USA

While traveling at highway speeds between 65-75MPH the vehicle with violently shake while shifting and then lunge forward. However, during the shaking the vehicle is hard to control and feels like it is going to just shut off. This scenario primarily happens on flat roads at the above mentioned speed. However, we have noticed an issue with the vehicle while turning corners and accelerating, as well as, when going up hills or steep highway sections. The vehicle has a V6 but seems to struggle shifting when trying to accelerate even to 40-50MPH. In some instances the vehicle has labored up a hill and seemingly doesn't want to downshift and pick go faster. It seems that this issue has triggered a TSB from Kia, but the issue has potential for elevated risks for other drivers on the road. If the vehicle is unable to maintain freeway speeds or climbing speed, then it poses a risk to traffic on either side of the road and the potential need to pull over. It seems that the vehicle loses power or momentum and would make it very dangerous to get off the road or onto the shoulder. The violent shaking could cause a driver to panic and lose control of the vehicle while at highway speeds and needs to be investigated.

- Rocklin, CA, USA

Upon braking the vehicle would run rough and the engine would shut off completely. This was first noticed when my wife was turning into our driveway and turning across traffic. She was heading westbound and slowed down to take a left(northbound) into our driveway. Upon braking the engine started to run rough & as she accelerated to turn into the drive, the engine shut off completely. This left her stranded turned perpendicular to oncoming traffic. The oncoming traffic narrowly avoided an accident and left my wife shaken from the incident. I brought it into the dealer where after multiple days of investigating found the vehicle was 4.9l of oil low. There was no indication of low oil in the engine; no indicator light or sounding of low oil, prior to complete engine shut down. The dealership stated when the vehicle shut off, the low oil light would then turn on. This is possible as when it had shut off on me while bringing it to the dealer, there were 4-5 lights that would turn on when the vehicle shut off. The dealership performed an oil change, which it was near to the mileage for needing an oil change anyways. Since this was completed we have not had any issues since. I am working with the dealership currently on why the vehicle is consuming so much oil, but my main concern is there was no warning or indication before the vehicle shut off while in normal driving conditions. I called Kia service and the dealership today and they stated the light should come on when there is less than.5 qrts of oil left in the engine. They believe I did not reach the threshold for the light to come on, but again my concern is the only first indication of low oil should not be my vehicle shutting off in an unsafe condition.

- Mequon, WI, USA

Oil pressure light failed to engage even though engine started to tick.. resuling in Valves not lubricating effectively. It took until next day for Engine to hesitate. When the Auto start feature engaged( the battery light also showed) This left me at the Lights on green, and i had to put vehicle in park to start the vehicle again. The main issue here is that the low oil sensor isnt coming on fast enough for how low the oil is ( 4 quarts low)

- Greenville, WI, USA

The engine is burning oil at a rate of a 1 quart and a half every 1000 miles if this engine locks up with my wife and kid driving this could cause an accident Kia is not standing behide this and it needs to be replaced please look into this

- Council Bluffs, IN, USA

This 2020 Kia telluride has paint peeling in between the windshield and sun roof. I have seen tons of post of this happening to people. Kia should be held responsible for this.

- Collinsville, OK, USA

Oil filter housing started leaking and had to be replaced. Although the part is part of the engine, it is not included in Kia's powertrain warranty. This is unacceptable/unreasonable and should last longer than a couple years from new. This part should be recalled and I should be reimbursed for it's replacement.

- Cary, NC, USA

For the past year at least I've had check engine light come on and turn off before being able to get in for a diagnostic. Along with the entire engine shutting down while idling, parking, turning. Whole electrical system failure. Can't move the steering wheel. Have to restart the car and it takes a few tries. Sometimes the car will be off and will not start back up for a while.

- Orland Park, IL, USA

Engine is burning oil deal ship says noting is wrong with the car so then where is the oil going if it does not have any leaks at all

- Council Bluffs, IA, USA

We contacted Kia US after taking the Kia Telluride to a Kia service station for an oil change.The service tech told us that they were not going to do an oil change because, -??the Telluride was a ticking time bomb.-?? This was said in front of the Kia service Mgr.We were very nervous driving the vehicle because no one explained what that meant.Shortly after the service appointment, the Telluride-??s engine caught on fire.We call Kia US that same day to open up a case.We explained all the issues we had with the Telluride (windshield issues, headlight issues, main display screen issues, luggage rack issues, sunroof, drive shaft, wiper fluid filter issues), to include the engine. After paying an attorney to provide all documents that Kia US requested from us, including every oil change receipt for the Telluride, Kia US only offered to only pay for the parts for the driveshaft/engine fire issues. To make matters worse, the Kia service department said that the 100+ parts needed to repair the engine, were on back order. Our Telluride-??s engine caught fire in April and Kia US has done nothing for us, even though the issues are under 2 recalls. This is unacceptable for a manufacturer to ignore recalls, especially when it comes to the safety of people, families and children. We contacted Kia US for 6 months with no help from them. We sent registered/certified letters to Kia US executives, legal Dept, Kia Finance and the last communication from Kia US was that they are not doing anything for us- no repairs for the recalls, even though we mentioned the recalls associated with our Vin/Telluride. They are completely disregarding the entire situation. Since then, we have had to find another option for transportation since we have been without the Telluride for 6 months. Kia US needs to take back the Telluride and either provide us with a safe/working vehicle or reimburse us for what we have spent on the Telluride. Thank you for your assistance. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (

- Alva, FL, USA