High beam headlights will not turn

- Wheaton , IL, USA

We were on a back country road in the dark, tried to use our high beam lights, but they would not come on. The blue light illuminated as if they were turning on, but nothing happened. We had no warning lights or indication that the system had failed.

- Mobile, AL, USA

My high beams aren't working. All I have access to are my low beams.

- Asheville, NC, USA

This started in July/August. I went in to get into my car and noticed that although my car was making the sound of unlocking, it wasn-??t unlocking. Neither the key fob or pressing the button on the door handle would unlock my car. I manually used the key to get in. Once I got in, I had a rear collision warning on my dash and was unable to shift from park. I overrode the shift mechanism and took it to a mechanic. They hooked it up to a reader and was tracking down the error when all of sudden the error code disappeared, and they were unable to progress. I left there and drove to work without issues. Two days later (Saturday) it happened again. I disconnected the negative battery cable and waited a few minutes before I hooked it back up. It was fine for about a month and then it started happening again. This time I tried the battery cable again and it worked for a while, but it started to happen more regularly. I took it to a Kia dealer but they were unable to replicate it. They said if it happens again record it and send a the video. Two days later it happened, and I sent them a video. I took my car back to the dealer and it has been there 11/9. In between visits, it happened, and I overrode the shift mechanism and I noticed my dash lights were almost out as well as the other issues. I believe I know what the issue is. I noticed this only happens when it-??s cool in the early morning and then, when the sun comes up, there is an abundance of moisture on the inside windshield. I believe that heavy moisture is shorting out the electronics in my dash. I-??ve never had an issue when it rains or midday. It-??s probably why this has been so noticeable in the fall early winter. We have lots of mornings in the 30-??s and they quickly warm up when the sun comes out. I have read some online forums that talk about the condensation issue with the Kia Telluride. I haven-??t found any that talks about the electronic issue however.

- Byron Center, MI, USA

High beam headlights stopped working without warning

- Perry, FL, USA

Headlights work fine, but the High Beams don't. The light in the car shows them on, but they do not turn on outside the vehicle. I can't confirm how long they haven't worked since this was the vehicle my wife drove but very rarely at night. Now that I'm driving it in the dark in the mornings and evenings, I noticed it.

- Waterville, OH, USA

Complete loss of high beams during vehicle operation. This problem is intermittent.This has caused reduced visibility and can increase risk of a crash resulting in injury and or property damage. Kia has knowledge of the problem and has sent me a letter that extended the warranty to 15 years/ 150,000 miles. It is very difficult to get the headlights replaced under warranty because of the intermittent problem and for this there should be a complete recall of the defective headlights. Increasing the warranty doesn't fix the problem because they are defective. I believe kia is increasing the warranty to avoid a recall. Please issue a recall before there is injury.

- Huntersville, NC, USA

The headlights on my vehicle do not provide adequate light. Also, the bright headlight option does not work. The blue indicator on the dash illuminates but neither of the headlights produce bright lights, only the standard lights.

- Cedar Hill, MO, USA

The high beams suddenly stop working without any prior indication. Although the dashboard indicates that the high beams are on, they are not functioning. Conversely, the low beams continue to work properly. No warning lights are illuminated, and despite attempting to resolve the issue by replacing the bulbs, it remains unresolved.

- Egg Harbor City, NJ, USA

Hi beams stopped working

- Egg, Harbor, City, NJ, USA

Hibeams completely stopped working without warning

- Center Point , TX, USA

While driving down a very dark road, I noticed my high beams did not work. High beams are an essential feature for safe nighttime driving, and when they're not working, it can be dangerous because non-functioning high beams can compromise your ability to see and react to potential dangers while also affecting the safety of other drivers, making it a significant safety concern. I made an appointment to have this issue diagnosed but my appointment date is not until Jan 2nd which also poses a safety risk.

- Rio Rico, AZ, USA

Hi beam indicator on dash comes on when activated but the headlamps do not go to hi beam. Can't see as well at night without hi beams. Hi beams haven't worked the last few night drives. There are no warning la.ps to indicate a problem.

- Wamego, KS, USA

The contact's husband owns a 2020 Kia Telluride. The contact stated while driving 70 MPH, the high-beam headlights became inoperable. There was no warning light illuminated. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the local dealer several times, but the dealer could not duplicate the failure. The vehicle was taken to a second dealer, Fred Anderson Kia of Greenville (2424 Laurens Rd, Greenville, SC 29607) where the high beam fuse and bolts were inspected, but the cause of the failure could not be determined. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.

- Mineola, TX, USA

High beams do no turn on, however, the light indicator on the dash is on.

- Del City, OK, USA

Both high beams suddenly went out and are no longer working. Regular headlights are working though. This is a safety concern.

- Corona, CA, USA

My hi beams don-??t work. I replaced the fuse and the bulbs and still nothing. It shows the indicator on the dash when I switch to hi beams but the function itself doesn-??t work.

- Henrico, VA, USA

The high beams no longer work at all. The blue indicator light on the dash will appear, but the high beams are not working. The low beams work just fine as well as the daytime running lights. Bulb replacement did not fix the issue. It is a major safety concern not having access to high beams.

- Pea Ridge, AR, USA

High beam lights do not work. It shows them on but they never turn on. We found out driving on a mountain road in NM that had no street lights. We had to slow down to 10 miles an hour because it was so dark and we couldn't see. It was scary and dangerous. We wouldn't have been able to react in time if a deer or other animal ran into the street. We looked it up and saw it was a known problem. We checked it numerous times, and it never worked. The driver's side window won't close all the way. It has a 1/2 in gap. The only way to get it to stay closed when we are not in the car is to hold the window lever up, turn off the car, and open the door. However, as soon as you start the vehicle, it drops down again. It also doesn't open all the way when you click the down level. It stops about a 1/2 inch left showing. This causes a lot of road noise that is very distracting and makes the safety features difficult to hear. The wire that holds and lowers the spare tire down won't go back up. We had to remove it because it would drag on the ground. We are unable to carry the spare, so we are at risk if we have a flat. We have not had any of these issues evaluated by the dealership. However, we do plan to.

- Dallas, TX, USA

Both high-beam headlights stopped working simultaneously, creating a safety concern.

- Fort Walton Beach, FL, USA