9.7
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 550 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
As I was driving down the interstate heading to a doctor-??s appointment the unexpected happened with my Kia Telluride. My Telluride is a 2021 and only had roughly 37,000 miles on it, and I believe it is important to notate that I-??ve never had any issues with this car since purchasing it. However, on this particular day, as I was driving down the interstate the entire window located on the drivers side at the rear back seat shattered. I thought someone may have hit me but as I pulled over there was no evidence of any damage besides the window shattering. There was no sign of rocks, material, or anything that would have caused the shatter. I called the police prior to examining the vehicle who stated that the window appeared to have shattered at its own discretion and therefore they could not file a police report. I did however pay to have the window replaced, and pay to have glass removed from every inch of my car as the glass shattered everywhere. The biggest concern was that the chunks of glass/shatters were mostly in my one year old daughters car seat. The police stated that if she was in her car seat at the time of the window -??explosion-?? she would have been severely injured or even possibly death due to the large amount of glass. As a driver of the vehicle, I myself had pieces of glass fly into my arms while I was driving, but I thank God my Duaghter was not in the car with me that day. Not only is this harmful to the driver or passengers but also harmful to other drivers as it could have caused an accident. I am still nervous to this day about having my kids in my telluride as I never know if the window may shatter. This is a worry I never had before and believe this is worth investigating. I never had any signs, warning lights, or any warning of this event, as I was simply driving, heard a loud boom and realized the window had shattered and glass was everywhere.
- New Kent , VA, USA
Windshield cracked overnight with no visible chips or damage to windshield
- Virginia Beach, VA, USA
2021 Kia Telluride. Driving home from work 6/8/23. Small crack developed in the windshield on passenger side lower corner. Has spread quickly across windshield. Left message with service department of local KIA dealership in Murfreesboro Tennessee inquiring about Kia "Customer Satisfaction Initiative" concerning windshield cracking. No call back after 8 days. Left email on KIA Corporate Customer Service Website on 6/12/23 inquiring about windshield "Customer Satisfaction Initiative". No response from Kia after 6 days. The Kia Web Site claims they will respond to inquiries within 48 hours but have not. Because this defect affects driver visibility I would consider this a safety issue.
- Lebanon , TN, USA
The front windshield is pitting. There are many divots in the windshield. I purchased the car brand new and have noticed new marks over the 2 years of ownership.
- Orland Park, IL, USA
My windshield has suffered a crack and several knicks from road debris hitting it. The windshield does not seem as resistant to damage from small pebbles/road debris as it should be.
- Miami, FL, USA
Upon driving my new vehicle for approximately 5 months, the windshield got chipped. I took this to an individual and had this sealed. Last week, after driving my Telluride for about a year, the windshield began to crack in a different spot. The crack has grown and grown and now encompasses most of the windshield.
- Enid , OK, USA
The windshield cracked without getting hit by a foreign object. It happened overnight while parked in a garage. It wasn't there the day before or I would have noticed it because it was so visible. It cracked from the very top and spread down around the rearview mirror and spread across and you can't feel the crack either from inside or outside, it is very smooth and you can only see a line.
- Germantown, TN, USA
Tiny rock, not visible to me but heard a soft tink sound, hit the windshield causing tiny chip and a huge crack from near the top of the drivers side to the bottom near the wipers. No reason for a tiny pebble to completely crack a windshield.
- Santee, CA, USA
Windshield cracked about 7 inches in diameter with no point of impact.
- Albuquerque, NM, USA
Windshield appeared to have 6 inch crack in windshield, even though no rock or chip were noticed. Crack grew to an 18inch crack within 1 day. Crack will likely spread across entire windshield and inhibit visibility. This was 1 year to the day of purchasing the vehicle. Brought it to the dealers attention, and they are aware of the issue with 2020 models, but didn't have guidance from KIA on 2021 models.
- Justin, TX, USA
The windshield of the car cracked on its own. There were no chips in the windshield and nothing hit the windshield of the car but it cracked while driving and continued to grow significantly in a very short period of time affecting visibility.
- Grosse Pointe, MI, USA
The windshield began to crack on the edge of the glass and spread across the entire windshield for no apparent reason. Nothing impacted the windshield like a rock or debris during driving. This happened overnight and then continued to spread, again, for no apparent reason. I have had windshield repair technicians look to see if I am missing something and they also agreed there were no chips or anything obvious that would start the crack on the windshield.
- Olathe, KS, USA
Windshield cracked without reason
- Blytheville, AR, USA
We were sitting in the a parking lot (not driving), and heard a loud pop. The windshield had spontaneously cracked. There were no chips prior. The entire windshield had to be replaced. I had to pay $563 (insurance deductible) to have it replaced.
- Iowa City, IA, USA
The molding on the left side of the windshield, driver's side repeatedly came lose and impaired my vision when turning left.
- Iowa City, IA, USA
Sustained small rock chip in lower left of windshield. After a few miles formed a crack that extended half way across windshield. Research shows that Kia claimed 2020 vehicle issues and would replace windshields for no charge. They will not for 2021 Kia Telluride. I feel they have a quality issue in the windshield of the model I own, yet they refuse to take ownership if the issue. I see forums with owners having the exact same issue. I have owned vehicles for over 50 years and have never seen a windshield crack as easily as these.
- Cedar Rapids, IA, USA
While driving, small amount of snow fell from roof on to windshield and was unable to see the road clearly. Wipers were unable to lift the small about of snow to clear the windshield. Luckily I was not on a busy road an was able to stop. After clearing the small amount of snow the wipers were able to function.
- West Bloomfield, MI, USA
A tiny rock hit the windshield going 30 miles an hour. The crack has consistently grown every day. My whole windshield has to be replaced. I've never had a vehicle that has such a weak windshield. This car is only 11 months old. The crack is horizontal and affects my view if the road because it's right in the middle.
- Sebastian, TX, USA
The front windshield cracked. There was no known hit by an object and the windshield has cracked on the passenger side and continues to grow. Visibility is reduced due to this crack and it is a known issue in the 2020 model year and it appears to be continuing in the 2021 model year. The windshield will need replacement.
- New Albany, IN, USA
- Amherst, VA, USA