10.0

really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
6,425 miles

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« Read the previous 20 complaints

problem #141

May 042017

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and could not confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Milwaukee, WI, USA

problem #140

Apr 292017

ES 350

  • miles
The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Nashville, TN, USA

problem #139

Jul 112016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Plantation, FL, USA

problem #138

Apr 282017

ES 350

  • miles
Takata recall my was imported from usa to saudi arabia how can I make contact between dealers to change air bag and also I have sticky dashboard that have tsib

- Jeddah, AK, USA

problem #137

Jul 122016

ES 350 6-cyl

  • miles
Letter from constituent re regarding the replacement of the takata from passenger airbag inflator in her Lexus ES350. The consumer requested that the dealer be authorized to remove the airbag from the front passenger seat side of the vehicle or, direct Lexus to replace the airbag from a new Lexus vehicle.

- Prospect Heights, IL, USA

problem #136

Jan 012017

ES 350

  • miles
Takata recall. It has been about 6 months since we were notified about the air bag recall. We keep calling our local dealer to get an estimated date that the air bags will be replaced and all we get is ' we will call you when get them to schedule the repairs'. why is it taking so long"!?!?!?!"! I didn't purchase the car from that dealer so I wondering if they are putting my safety behind the safety of the Lexus owners who purchased a car from their store even if their car was purchased after mine's. I am tired of the inconvenience of riding in the back seat - as advised by the recall letter - and tired of asking friends and family to ride in the back seat even when there are only two of us in the car. I would like an explanation of the local Lexus dealer on how they schedule the repairs. How do they prioritize their customers to determine who will be serviced and made safer. This is totally unacceptable. None of us affected by this issue should have had to wait at all!!L

- New Orleans, LA, USA

problem #135

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign numbers: 16V340000 and 17V006000 (air bags). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Tampa, FL, USA

problem #134

Jan 312017

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms remedy not yet available.

- Bettendorf, IA, USA

problem #133

May 232016

ES 350

  • 23,407 miles
Takata recall. Almost a year has passed and nothing has happened but I can't carry passengers in the front seat, meanwhile more and more cars are being recalled. Dealer claims to have no information when or if this will be resolved.

- Arlington, VA, USA

problem #132

Jul 012016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Los Angeles, CA, USA

problem #131

Apr 182017

ES 350

  • miles
Takata recall part is not available. Put on wait list. Until the remedy is performed, they recommend not to operate the vehicle with passenger front seat. It's very inconvenient as we are family of 4!!!!

- San Jose, CA, USA

problem #130

May 262016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Parkland, FL, USA

problem #129

Jul 172016

ES 350

  • miles
Takata recall we were first notified of the problem via letter from Lexus, Inc., on July 17, 2016. We have not been able to drive the car with a passenger in the front passenger seat since then. On April 13, 2017, nine months later, we received another letter from Lexus that they would replace the defective parts, and to call our dealer to set up an appointment. When we called Lexus kearny mesa, they told us they don't have the parts, and they would call us when they get them. Nine months? totally unacceptable.

- San Diego, CA, USA

problem #128

Nov 292016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Lawrenceville, GA, USA

problem #127

May 012016

ES 350

  • miles
"takata recall"

- Murrieta, CA, USA

problem #126

May 102016

ES 350

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Sealy, TX, USA

problem #125

Oct 152016

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair the manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 06/01/17

- Aurora, CO, USA

problem #124

May 232016

ES 350

  • miles
Takata recall I received a letter dated May 23, 2016 indicating that the front passenger airbag inflator on my 2008 Lexus ES 350 needs to be replaced. I live in zone a, the highest risk area. I have called three times over the past 10 months to my local Lexus dealers, and their response has been "we have received only a few parts so far." "you will be notified when there are more parts in." My wife and I have just this one car, and having one of us sitting in the back seat each time we drive the car for the last 10 months has been very difficult. We are both seniors. Is there anything you can do to have one of the local dealers in san diego county replace the airbag very soon. Thanks for your help on this.

- San Diego, CA, USA

problem #123

Jan 092017

ES 350

  • miles
Takata recall: I was notified of this recall on Jan. 9, 2017. In the notification I was warned not to have anyone ride in the front passenger seat until a remedy is developed. It is now approaching 90 days without any remedy notification. I think this is a bit excessive and certainly outrageous for someone who purchased a luxury automobile and is now unable to have my wife ride in the front passenger seat.

- Oak Creek, WI, USA

problem #122

Jul 112016

ES 350

  • miles
The contact owns a 2008 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Diego, CA, USA

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