10.0

really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
8,352 miles

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« Read the previous 20 complaints

problem #89

Jan 012016

ES 350

  • miles
Takata recall. I live in zone a. my Lexus dealer still has no parts. Your repair rate chart has no listing for Lexus. I take this to mean that no Lexus air bags have been replaced. I find this very disturbing. I would like to know when I can expect the air bag in my car to be replaced.

- Atlanta, GA, USA

problem #88

May 232016

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part to do the repair was unavailable. The contact mentioned that the dealer stated that when the part became available for the recall repair a call would be made to have the vehicle serviced. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/21/17 updated 10/20/2017

- Gilmer, TX, USA

problem #87

May 242016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Irvine, CA, USA

problem #86

Apr 232017

ES 350

  • 0 miles
Takata recall NHTSA recall number 16V340 manufacturer recall number G2G as of April 23 2017 O airbag replacement for recall bag has been provided by Lexus and danger remains

- Miami, FL, USA

problem #85

May 182016

ES 350

  • miles
Takata recall. I received a recall notice eleven months ago. May 2016. I was told the replacement would take place in late December 2016 or by January 2017. It is now April 21, 2017 and as of this day nothing. Toyota has had ample time to resolve this issue. My vehicle is in zone a recall. We have inquired through Lexus every 60 days, as to staus of repair/recall and each time have been told there is no information or remedy available as yet. One year is ample time to find a solution to this problem. What is my recourse at this point?

- Beaufort, SC, USA

problem #84

Apr 202017

ES 350

  • miles
Takata recall. I received a recall notice eleven months ago. May 2016. I was told the replacement would take place in late December 2016 or by January 2017. It is now April 20, 2017 and as of this day nothing. Toyota has had ample time to resolve this issue. My vehicle is in zone a recall

- Pinson, AL, USA

problem #83

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- San Jose, CA, USA

problem #82

Nov 112016

ES 350

  • miles
(undated) takata recall; NHTSA no. 16V-340 received from Lexus several months ago. Upon inquiry, was told front passenger air bag should be replaced "in the third quarter of 2017". several other inquiries have received no response. My car lives in Florida--high humidity--and is old--2011.

- Boca Raton, FL, USA

problem #81

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Carolina Shores, NC, USA

problem #80

Jun 152016

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect...updated 06/23/17

- Laguna Woods, CA, USA

problem #79

May 262016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Missouri City, TX, USA

problem #78

Apr 102017

ES 350

  • miles
Takata air bag recall - the recall letter for air bag was issued on May 23, 2016 and the car manufacture Lexus has no remedy yet for passenger air bag replacement. It is approaching one year since the recall for the passenger air bag recall. It is unacceptable to take almost one year without remedy.

- Houston, TX, USA

problem #77

Jul 012016

ES 350

  • miles
Takata recall. Please see complaint number 1039859, dated 11/07/16. This situation is still unsatisfied. I received a recall notice last July. It said that parts would be available in November. Then it was December; then January; then March. My latest call to a local dealer resulted in them telling me that the parts would be there in September. Meanwhile, the car sits. I can't even sell it. This is totally unacceptable. Why haven't I heard from either Lexus or your office regarding the excessive delay. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Porter Ranch, CA, USA

problem #76

May 232016

ES 350

  • 0 miles
Takata recall - Lexus is not stepping up to fix this problem. I have had this open recall for almost a year. When calling Lexus to schedule repair I get a response of "we will have parts in 2 weeks, we can;T take appointments yet!". this has been going on for a year!!!!. there interim solution is to not have anyone sit in the front passenger seat"?" fine if that was for a day or two - but a year!!!

- Murrieta, CA, USA

problem #75

Apr 032017

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Boyton Beach, FL, USA

problem #74

May 272016

ES 350

  • miles
Takata recall. I have been afraid to use the passenger front seat since the recall was announced. Therefore, I can use only 3/4 of the car. They are taking way too long to address this. If they cannot fix it, they should compensate me for the missing 1/4 of the car.

- Fullerton, CA, USA

problem #73

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palm City, FL, USA

problem #72

Mar 212017

ES 350

  • miles
Takata recall. Always have passenger seating in the front seat. Call Lexus 1 800 255 3987 two times in 12/2016 and 03/2017 and was told remedy date is unknown and it will take a long time. And in the recall, there is a statement saying:"you do not operate the vehicle with an occupant in the front passenger seat"

- Arcadia, CA, USA

problem #71

May 232016

ES 350 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available. Updated 05/16/17 updated 08/08/2017

- Brentwood, CA, USA

problem #70

Mar 132017

ES 350

  • 31,000 miles
Air bag did not inflate vehicle stationary in traffic when hit from rear driving vehicle into another car on rt 27 sunrise highway.

- Oakdale, NY, USA

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