First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.

- Saint Augustine, FL, USA

I was pulling away from my house after backing out of my driveway, and the power steering practically froze. I almost hit my other car that was parked in front of my house. Three warnings came up on the dash: 1. service advancetrac, 2. steering assist fault service required, 3. hill start assist not available. I had it towed to my local service station and he diagnosed that it was the "electronics" in my rack and pinion. He advised that I take it to Ford/Lincoln, because it may, or should be under warranty. I then towed my car to the closest Ford dealer that I was able to make an appointment with, because all the dealers in queens, NY are backed up, 4-6 weeks. I received an immediate response: "we found the problem. Internal failure with the electronic rack and pinion. That's why it is causing all the warning lights while driving and hard steering. The rack can't communicate with the vehicle. Parts and labor with an alignment and diagnostic is $2,106 plus tax. It's electronic. Can't control and don't know what causes it to go bad. It is only covered under the basic 3yr./36K mile warranty. It's an internal issue with the rack. It's all complete with new rack and electronic unit built into it. I know it's expensive. It's the same set up as the Ford Explorer. Just did one the other day. The part alone is $1296 and it takes 2 days to get. They (Ford) know of it but no recall. Part includes 1yr./12K warranty parts and labor." I am getting the car repaired. I was told it should be ready by Tuesday, September 15th, 2020.

- Bayside, NY, USA