3.2
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,752 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2014 Mazda CX-5. The contact stated while attempting to turn off the vehicle, the vehicle failed to immediately turn off. After several attempts, the contact was able to turn off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 70,000.
- Joppa, MD, USA
After pushing the button to turn my car off, the engine turns off but none of the electronics does. I have to turn my car on and off numerous times to get the navigation/radio screen to turn off, I'm a single woman and I don't want to come back to my car to find a dead battery late at night with no one around. I was advised that Mazda was aware of the problem with the sensor #KDY0-46-040, but was not issuing a recall. https://www.cargurus.com/Cars/Discussion- t49115_ds799849?sntEmlId=1964374109#msg850430, which shows numerous people are having the same problem and Mazda has assisted some of them in having this part replaced at no cost. This issue should be a recall from Mazda. It's not a wear and tear kind of problem, after many complains they actually changed the specifics of the new part, showing that they know it was defective.
- Kihei, HI, USA
For the last couple of months every time I place my car in park and press the PUSH START/OFF BUTTON- the car does not completely shut off. So I start the car again, move the gear shift out of park all the way back into drive and back into park again in hopes when I push off button it will cut off. It is a gamble. Now I am having to cut the car on and off almost 6 times in a row to get it to cut off completely. Not only is it causing incredible wear and tear on my vehicle, it is a horrible defect that seems like it will be dangerous and costly in the long run. I think Mazda should recall this issue and fix it promptly!
- Houston , TX, USA
When vehicle is parked and the shift is in P position the ignition does not turn off when pressing start stop button.the ignition stays on in accessory mode. I need to start and stop numerous times and put shift into R and then P to turn car off. It would take anywhere from 3 to 10 times. I searched the web and found this is a common problem in 2014 Mazda Cx-5 and there are numerous complaint about it. This issue leads to driver stranded as without proper shutoff, it runs down battery. Mazda is fully aware of this issue and they have rectified the shifter switch with new part # kdy0-46-040. There was a service bulletin send to Mazda dealers on 12/22/15 and 4/11/16 on how to address this problem with bulletin no. 05-004/16 and now recommending to replace the switch unit with new part # kdy0-46-040. However there is no recall for this issue. Mazda should repair this defective part without additional cost to owners as this can be dangerous as you can easily leave car in accessory mode and car battery will be dead upon return. This has occurred to us multiple times and as recent as this week only.
- Frisco, TX, USA
TL the contact owns a 2014 Mazda Cx-5. the contact stated that there was a manufacturing error for the upswitch built into the selecter lever component in the gear shift in an automatic transmission. The switch would not turn off one out of every three times, which drained the vehicle's battery. The manufacturer stated that they saw no recalls for the failure and referred the contact to NHTSA. The contact still had an extended warranty, but would not cover the failure. An unknown dealer also stated that they would not cover the repair costs. The dealer gave the contact a copy of a technical service bulletin regarding the failure. The failure mileage was 69,000.
- Banning, CA, USA
The dashboard indicators suddenly came on all at once while driving on the highway. After pulling over to the breakdown lane and putting it in parl, the engine would not turn off when pressing the on/off button. After arriving at our destination, we needed several attempts of putting it in drive and back to park before the engine finally shut off. But the dashboard indicators remained on and would not turn off, draining the battery all the way down. The following morning, we had to have the vehicle towed to a nearby Mazda service center.
- Windham, ME, USA
The contact owns a 2014 Mazda Cx-5. while attempting to turn the vehicle off, the shifter would not immediately change into the park position and the vehicle would not completely shut off. On several occasions, the battery drained due to the failure. The cause of the failure was not determined. The local dealer was not notified of the failure. The manufacturer was contacted, but no assistance was offered. The failure mileage was 75,000.
- Stanford, CT, USA
I was slowly accelerating away from a stop light in traffic on a 4 lane highway when suddenly the transmission felt like it was shifting from 1st gear into reverse instead of 2nd gear. My AWD automatic transmission Mazda shook and it felt like it was shifting from 1st to reverse and back again repeatedly. I put it in neutral and coasted through the intersection. I stopped in the middle of the right lane and checked the gear lever which was in drive, no warning or check engine lights. I put it in gear and slowly drove forward and it started jerking again and I was forced to coast to a wider spot so I wouldn't get rear ended. I had it towed by aaa (the local driver reported I was the 6th Mazda Cx-5 they towed for similar symptoms). They towed it to their recommended transmission shop and after a scan, the mechanic couldn't find any codes. He test drove it and it exhibited the exact same symptoms. He said it was probably electrical or software and he couldn't fix it. I'll get it towed to Mazda Monday. My warranty from car max ran out 300 miles ago, they've been very helpful, but not much they can do until we identify the cause.
- Livermore, CA, USA
My vehicle will not turn off when I place it in park and turn off the engine. It causes me to turn on the engine, move the vehicle's shift level, place it back in park, and try turning it off again. Sometimes it takes 5 to 10 min of repeating this process in order to turn off the vehicle. This seems to be a known issue for other Mazda Cx-5 owners based on thousands of related complaints on forums dating back to at least 2015 on google and bing. This effects the cars, battery, engine, shift lever, and also makes it uncertain if you actually have the car truly in park or on/off. The issue happened occasionally before but is now everytime I trying and turn off the vehicle! Mazda usda is aware of the issue not taking responsibility.
- Chandler, AZ, USA
When shifting into park, unable to shut off engine as car does not recognize it is in park
- Phillipsburg, NJ, USA
My vehicle does not completely shut off when the start button is pushed. It goes into auxiliary mode. If left the vehicle will stay running until the battery dies. This can be resolved at times by restarting the car, shifting it out of park, back into park and then shutting the car off again..this may need to be done more than once and sometimes you have to move the car a little to get it to work.
- Middlebury Center, PA, USA
When putting the vehicle in park, the vehicle often does not fully turn off (goes into accessory mode). It seems to be a shifter issue, or it does not know it's in park. I have seen many similar reports on this at https://www.cargurus.com/cars/discussion-T49115_ds799849
- Kenmore, NY, USA
When pressing the start/stop button, the ignition does not turn off. Although the shift lever is in 'P' position and the engine shuts off normally, the ignition stays on.
- Rockville Centre, NY, USA
I am having issues with turning the car off. Frequently, I will park the car, ensure the automatic transmission is engaged in "park", put my foot on the brake and hit the off button (keyless). The accessory power will remain on and the car will alert me that the vehicle is still "on", even though everything should be off. I will have to try multiple times to turn the car on and off, even engaging in reverse, drive, etc and then trying to turn off before it finally turns off fully. Looking for more information online, I found there are many other Cx-5 owners who are having this issue.
- Phoenix, AZ, USA
Transmission safety switch which allows recognizes the gear selector switch is in the P position is faulty/defective. Defective switch is a safety concern as will not allow vehicles to completely turn off. Mazda is aware of the problem and has issued a maintenance bulletin on many affected 2013 and 2014 model vehicles. This started happening randomly 3 years ago, but has progressed to 3-4 times per week.
- Birmingham, AL, USA
My car has 58,283 miles and I need a new differential. I have never even had a differntial replaced on any of my prior cars. I have had cars with over 200,000 miles. This is a costly fix and I feel it should not happen to a car at this mileage. I bought the car used at about 23,000 miles.
- Downsville, NY, USA
Vehicle won't shut completely off. Infotainment system remains on, doors won't lock and key fobs won't work. All after pressing the start button in order to shut it off.
- Palatine, IL, USA
The engine was in drive and the brake pedal was fully depressed. The car was stopped for at least 5 seconds- at which point the engine starts to rev, loud clunk from behind and the car jumps forward at least 5 feet. Feels as though was hit from behind. In addition, the car suddenly starts to rev up to 4000-5000 RPM while at stop and while driving locally (not highway driving)
- Ambler, PA, USA
The contact owns a 2014 Mazda Cx-5. while driving approximately 30 mph, the vehicle slipped into neutral and stopped without warning. The vehicle was taken to independence Mazda (704-563-1510, located at 6735 E independence blvd, charlotte, nc 28212) to be diagnosed, but the failure could not be duplicated. The manufacturer was made aware of the failure via email. The manufacturer attempted, but failed to reach the contact. The contact planned to call the manufacturer back. The failure was not diagnosed or repaired. The failure mileage was 49,500.
- Raleigh, NC, USA
- Bridgeton, MO, USA