3.7

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,716 miles

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problem #151

Jan 282024

CX-5

  • miles
Headlights are exceptionally dim, especially low beams. Recall for other models within same year not considered valid for this particular car. Ongoing but has gotten worse.

- Lebanon , OH, USA

problem #150

Dec 102016

CX-5

  • miles
Part 573 Safety Recall Report 20V-063 Manufacturer Name : Mazda North American Operations Submission Date : FEB 06, 2020 NHTSA Recall No. : 20V-063 Manufacturer Recall No. : 4320A https://static.nhtsa.gov/odi/rcl/2020/RCLRPT-20V063-5289.PDF My vehicle was impacted by this yet I never received notice from Mazda and when asking the dealership and Mazda USA to honor the repair I was told it was not covered. Mazda has also issues two TSBs regarding the issue, I inquired while the vehicle was under warranty but they said the issue was not covered. TSB 09-003/19 and TSB 09-014/16. Only now did I find out about the TSBs and the NHTSA recall and the vehicle is out of warranty.

- Lombard, IL, USA

problem #149

Aug 092023

CX-5

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request? The daytime running light (DRL) failed and stopped working. It is available for inspection upon request. How was your safety or the safety of others put at risk" Other cars won't be able to see my car during the daytime. Has the problem been reproduced or confirmed by a dealer or independent service center? There is a Mazda reference number for the recall is 4320A. There is also a NHTSA campaign number 20V063. NHTSA 20V063: https://static.nhtsa.gov/odi/rcl/2020/RCRIT-20V063-3037.pdf Mazda 4320A: https://mazda.oemdtc.com/1683/safety-recall-4320a-2016-mazda-cx-5-daytime-running-lights-may-fail Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, we can see the daytime running lights not working Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, there were no warnings, messages, or other symptoms prior to the failure. It happened a few weeks ago. I have called Mazda and they tell me it is not part of recall. My VIN number is in the range of the VIN numbers affected. Mazda refused to fix this recall issue because my VIN number is not associated with this recall. This is a safety issue and I want my VIN number to be added to this recall VIN list. Thank you,

- Mechanicsburg, PA, USA

problem #148

Apr 082023

CX-5

  • miles
We brought our vehicle into Mazda Dealer in 2021 for campaign 20V-063(2016 CX-5 -?" Daytime Running Lights May Fail - Safety Recall 4320A). Our vehicle had one of the lights completely inoperable and the other flickered intermittently. Upon inspection by the dealer, they only repaired the inoperable light-unit and was unable to replicate the issue with the other light. However, the previously intermittent light is now completely inoperable and the dealer will no longer honor the repair since the campaign is closed. Please advise next steps to facilitate a repair. Thank you for your time and consideration regarding this matter.

- Estes Park, CO, USA

problem #147

Aug 262022

CX-5

  • miles
My vehicle does have an outstanding recall on the headlight. The dealership that was servicing my vehicle closed and said they had completed the recall but had not gotten to it before they closed up. Mazda says it's my problem they did the recall. My light does not work.

- Marana, AZ, USA

problem #146

Jul 042022

CX-5

  • miles
Low beam/ high beam still work normal, but the daytime running light is stop working.

- Newark, CA, USA

problem #145

Oct 312021

CX-5

  • miles
By late October 2021, my right light started to flick, then my lower (normal night light) light stopped working.

- Toa Alta, PR, USA

problem #144

Feb 072022

CX-5

  • miles
In 2020 I was sent a recall notice for my headlights. I took my car into Foothills Lincoln Mazda in Spokane, WA for the repair. They stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to Mazda. Now both my headlights are having issues with the daylight running lights with one light flickering and the other not working at all. I have checked the documentation that I could find for the recall and found that in the repair procedures for Mazda Recall Campaign 4320A NHTSA Recall #: 20V-063, it states the VIN number range and production dates effected and my vehicle was in the range for both. I contacted the dealer about this and they told me to contact Mazda customer service. I contacted Mazda customer service and they stated that the repair was marked completed in their system. I sent them documentation showing that the dealer didn't do any repairs. They said that the production dates didn't fit. I showed them my VIN and production dates along with the repair procedure showing that my VIN and dates fit the recall. They then stated that the lights themselves didn't fit. I sent them more pictures illustrating that it did. This process has gone on for two months now and they are saying that it doesn't fit the recall but can provide no documentation to me as to what the effected VIN numbers are or the production dates are that my vehicle doesn't meet. Can someone please assist me with this issue as I have a one year old daughter and I am concerned with the safety of my vehicle?

- Spokane, WA, USA

problem #143

Sep 152021

CX-5

  • miles
I received a notice from NHTSA (Campaign No. 20V-063) in May 2020 regarding a recall on daytime running lights due a problem with flickering or not lighting at all. A local dealership changed the lights in September 2020 at no charge to me. Now in September 2021 I see that the passenger side DRL is flickering constantly.

- Philadelphia, PA, USA

problem #142

Aug 232021

CX-5

  • miles
LED daytime running lights (DRLs) failing while driving. Recall don for similar vehicles (4320A recall). This could impact the ability for pedestrians or nearby vehicles to see the SUV, particularly in low-light conditions when the low- or high-beam headlights aren't in use.

- Spokane, WA, USA

problem #141

Jul 012020

CX-5

  • miles
LED daytime running lights. 1 is sporadic/ flickering, and the other one is now out/ inoperable, soon the flickering one will go also. Making the vehicle harder to see by other drivers. Mazda has a recall # 4320A but my vin# is excluded? I have the same parts/ model #s as the recall! An extension of the recall, out to include my vin# would be appropriate.

- Lake Tapps, WA, USA

problem #140

Jul 302019

CX-5

  • 0 miles
The contact owns a 2016 Mazda CX-5. The contact received notification of NHTSA campaign number: 20V063000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer several times and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Westminster, MD, USA

problem #139

Apr 282021

CX-5

  • miles
Daytime running lights stopped working

- Sewickley, PA, USA

problem #138

Nov 142020

CX-5

  • 34,980 miles
The following warning and warning lights began around 34,980 miles on my 2016.5 Mazda Cx-5 grand touring 2.5L skyactiv-G while driving down the interstate: Master warning light, check engine light, power steering, keyless system malfunction, smart city brake support malfunction, forward scbs disabled, check engine light, tcs/dsc indicator light, tcs off indicator light, blind spot monitoring (bsm) off indication, brake system warning light, ABS warning light, electric brake warning light, air bag/front seat belt pretensioner system warning light, tire pressure monitoring system warning light, led headlight warning light, and the speedometer does not work. The vehicle takes several attempts to turn off. Using the left blinker will cause the vehicles power to restart and yes, while driving! this started November 14, 2020 and when I notified Mazda, they did not seem concerned and a couple days later the light were no longer there. This occurred again December 15, 2020 and March 5, 2021 when I decided Mazda needs to run a diagnosis because clearly something is not right. My dealership insisted it was my battery (basically the only warning light not on) and my rear brake pads. Then when this did not correct the issue, they said corrosion needed to be cleaned which was not shown in the vehicle inspection video. Also, my car was just serviced at my Mazda dealership July 2020 with 33,706 miles. September 2020 my vehicle was parked and I returned to a large crack on the driver side. Around 25,000 the tired needed to be replaced, now at 36,666 miles tire thread depth is in the yellow' my vehicle alignment has zero issues and my Mazda dealership is the only one who rotates the tires (or suppose to).

- Jacksonville, FL, USA

problem #137

Mar 012020

CX-5

  • 0 miles
The contact owns a 2016 Mazda Cx-5. the contact received notification of NHTSA campaign number: 20V063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called walser Mazda burnsville service (14720 buck hill rd, burnsville, mn 55306; (952) 892-9850) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Burnsville, MN, USA

problem #136

Mar 012021

CX-5

  • miles
Mazda is not fixing a known issue from a recall issued a year ago for daytime running lights. Feb 06,2020 manufacturer recall number4320A NHTSA recall number20V-063 one of my drls has been burned out for over a year. Mazda says they don't have parts available to perform the recall. It has been over a year. Furthermore, the dealer will not promise to prioritize fixing issues on cars where the lights already broken, when the parts become available, which means owners with working lights may get their recall repair before I do, which is certainly a safety issue. What can I do??

- Redwood City, CA, USA

problem #135

Mar 012020

CX-5

  • miles
I had a recall for my daytime running headlight over a year ago, and I took in to the dealership to have it fixed. Now, over a year later they still don't have the parts in. It's been very frustrating, especially through the winter months.

- Meridian, ID, USA

problem #134

May 012020

CX-5

  • 0 miles
The contact owns a 2016 Mazda CX5. The contact received notification of NHTSA campaign number: 20V063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called santa maria Mazda (1001 E battles rd, santa maria, ca 93454, (805) 925-0077) where it was confirmed that the part was not available from the manufacturer however, she was provided the option to purchase on her own to have the part replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

- Pismo Beach, CA, USA

problem #133

Jan 292021

CX-5

  • miles
Nearly a year after the initial recall notice, Mazda has not been able to supply the parts to fix recall #20V-063. They send postcards and emails monthly, indicating that I have not yet brought the vehicle in for service. This is untrue, I have tried multiple times to have the defect corrected only to be told parts are not available. Are they complying with their obligations under this recall? I can't help but think they are not being truthful about their failure to provide the required parts.

- Snohomish, WA, USA

problem #132

Mar 012020

CX-5

  • 0 miles
The contact owns a 2016 Mazda Cx-5. the contact received notification of NHTSA campaign number: 20V063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called wayne Mazda (1244 NJ-23, wayne, NJ 07470; (888) 449-1108) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Essex Fells, NJ, USA

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