10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
24,167 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Jun 182024

CX-5

  • miles
The component that failed was the passenger's seat belt. It became unattached from the seat. It appears as though the bolt that holds the fastener to the seat failed. The vehicle is currently available for inspection as it has not been taken to be repaired, yet. Safety was put at risk by the seatbelt not being attached to the seat which could have resulted in serious bodily injury in the event of an accident. The problem has not been reproduced or confirmed by a dealer or independent service center, yet. The vehicle has not yet been inspected by police, insurance, or manufacturer. No warning lamps, messages or other symptoms of the problem appeared prior to failure.

- Silverdale, WA, USA

problem #5

Jul 192023

CX-5

  • miles
2016 Mazda CX-5 passenger seat belt warning light and alarm go on when unoccupied and the -??airbag off-?? light turned off (supposed to light up if the seat is unoccupied).

- Livermore, CA, USA

problem #4

Dec 082021

CX-5

  • 58,000 miles
The contact owned a 2016 Mazda CX-5. The contact stated while driving 35 MPH, another vehicle going 110 MPH crashed into the rear of the vehicle. The air bags failed to de[ploy. The contact hit his head against the front driver's side window and he became unconscious. The contact stated upon regaining consciousness, he noticed that he was laying flat on his back as the seat had fractured. The contact also noticed that the seat belt had fractured into two. The front of the other vehicle caught on fire and the fire expanded to the rear of the contact's vehicle. The emergency units and State police patrol assisted the contact out of the vehicle through the driver's side door. The emergency units transported the contact to the hospital, where he was informed that he had sustained head, neck, and back injuries. Additionally, the contact was informed that he had sustained a stroke on the left side of his body. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 58,000. The VIN was unavailable.

- Petersburg, VA, USA

problem #3

Mar 252021

CX-5

  • 50,000 miles
The contact owns a 2016 Mazda Cx-5. the contact stated while driving at various speeds, the seat belt warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that there was short in the wiring harness and the module needed to be replaced. Additionally, while the mechanic was working on vehicle, the side curtain air bags inadvertently deployed. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000. Invalid VIN.

- North Pole, AK, USA

problem #2

May 212019

CX-5

  • 15,000 miles
The contact owns a 2016 Mazda Cx-5. the contact stated that while driving at approximately 40 mph, the vehicle crashed into a parked vehicle however, the air bags failed to deploy. Additionally the shoulder harness also failed to prevent forward motion in the vehicle. The contact sustained a chest injury due her chest striking the steering wheel. Medical attention was not yet sought. A cardiologist was contacted and an appointment was made. A police report was filed. The vehicle was towed to an independent repair facility. The vehicle was not taken to be diagnosed. Neither the dealer nor the manufacturer was contacted or notified of the crash. The vehicle was not repaired. The approximate failure mileage was 15,000.

- Euless, TX, USA

problem #1

Apr 302018

CX-5

  • 22,000 miles
The contact owns a 2016 Mazda Cx-5. the contact stated that the rear passenger side seat belt did not recoil once adjusted. The failure occurred without warning. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 22,000.

- Thomason, GA, USA