The contact owned a 2014 Mercedes-Benz C250. The contact received notification of NHTSA Campaign Number: 19V010000 (Air Bags) and requested to be removed from the recall distribution list. The manufacturer was contacted regarding the issue. The local dealer was not notified.

- Avondale, AZ, USA

The passenger airbag was replaced under the Takata recall. Recently the airbag indicator light came on for the driver airbag. We have been notified by the dealership that this airbag needs replaced. They provided an estimate of $2,652.29. We reached out to Mercedes due to this being a safety issue and also due to the fact that the passenger airbag was replaced under a recall. They are unwilling to assist. It is illogical that just the passenger airbag is faulty in the recall but that the driver's airbag is fine as they came from the same manufacturer and installed when the vehicle was built. We are concerned about either deploying on its own or if it will deploy in an accident.

- New Braunfels, TX, USA

unknown but I have submitted a previous complaint.

- Mcallen, TX, USA

I was in an accident that caused my car to be a total loss. I was hit near the front left side, close to the driver's door. The airbag did not deploy despite the hard impact. I am currently having to go to therapy due to impact. My right lower arm was bruised from the impact, and I was in a lot of pain due to the bruising caused. I am assuming the bruising came from the hit to the steering wheel. I was never notified of an airbag recall.

- Mcallen, TX, USA

unknown

- Mcallen, TX, USA

Collision and airbags didn-??t go off but should of cause recall and now totaled [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Scottsdale, AZ, USA

Manufacturer unable to repair recalled parts due to there are no Mercedes Benz authorized service site in guam according to their customer-advocacy office. I am in the process in shipping my car back to California, through the military, but this may affect it unless it gets resolved. Please advise.

- Yigo, GU, USA

The contact owns a 2014 Mercedes-Benz C250. The contact stated that while her daughter was driving at various speeds, she depressed the brake pedal but it hesitated to respond. As a result, excessive force was applied to the brake pedal in order to slow down the vehicle. Due to the failure, the driver lost control of the vehicle and crashed into the barrier wall and the metal fence. No air bags were deployed. The contact's daughter sustained a fractured nose, lip laceration, and other unknown facial injuries due to the driver hitting the steering wheel during the impact. No medical attention was contacted yet but will be in the future. A police report was filed. The police transferred the vehicle from the crash site to a tow yard where the police are awaiting the insurance adjustor. Damages were to the front end. The manufacturer nor the dealer was contacted about the failure. The failure mileage was approximate 60,000

- San Jose, CA, USA

The current vehicle I have, is suppose to have a back up camera as part of being the basic standard for a 2014 C- class mercedes Benz. Ive asked the place I bought he car from and also Ed hicks imports, who also legally sells mercedes Benz in Corpus Christi, to install one, especially because according to the vin reports I bought, it was initially on the vehicle. I was even willing to pay them to install a factory made original MB backup camera that should-??ve been there in the first place but they tell me to go buy an aftermarket! After further research, it turns out mercedes Benz makes all their cars with backup cameras or the PARKTRONIC option which is added sensors !!! Before my car was even brought over to the USA in 2014! Yes, all of these issues have been confirmed by another dealer, which is auto nation here!!!! Besides that, Ed hicks imports supposedly fixed two factory recalls with my car, where one was if the airbag on the passenger front side goes off, it would kill or harm, myself, and any occupants in the vehicle due to the metal fragments that would also burst and pierce, or exit through our bodies. However, my airbag notification comes on every time someone is in the front passenger seat as a warning, as well as my own driver side airbag that just started coming up when I turn on my vehicle. The steering is not fully mounted straight either, so it-??s causing me a ton of gas to get to the closest places in town, as well as having me turn the wheel twice as much as I normally would need to on a car with a steering wheel properly mounted, which makes the time for me to finally turn my vehicle at any given time to turn a lot slower than other drivers around me. The last thing is the body of my vehicle not be big properly aligned, I did not know the car had been in ANY accidents, and recently discovered it-??s been in 7 !!!so it makes sense why the whole chassis resembles a Chopshop car All of these parts of my vehicle are available for inspection

- Corpus Christi, TX, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not yet available. The contact called Mercedes-Benz of clear lake (500 gulf fwy S, league city, tx 77573; (281) 554-9100) where it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Seabrook, TX, USA

The contact owns a 2014 Mercedes Benz C240 N/a. the contact stated that her son was involved in a crash with another vehicle running a red light. The other vehicle crashed into the passenger side door. The air bags to both passenger and driver's side doors did not deploy. There were no injuries and a police report was filed. The vehicle was able to be driven from the scene. The vehicle was taken to an independent mechanic and it took two months to repair the vehicle with the passenger side door needing to be replaced. The dealer and the manufacturer had not been contacted yet. The failure mileage was 65,000. Invalid VIN.

- Midland, TX, USA

The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact called fletcher jones motorcars (3300 jamboree rd, newport beach, ca 92660; (949) 718-3000) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Aliso Viejo, CA, USA

Takata recall. The contact owns a 2014 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Boca Raton, FL, USA

The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V627000 (air bags) however, the part to do the recall repair was unavailable. Mercedes-Benz of fort lauderdale (2411 S federal hwy, fort lauderdale, fl 33316) was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ft Lauderdale, FL, USA

The contact owns a 2014 Mercedes-Benz C250. The contact stated that the passenger's side air bag warning light was illuminated. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Neither the manufacturer nor the dealer were made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Las Vegas, NV, USA

The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. Fletcher jones motorcars (3300 jamboree rd, newport beach, ca 92660) was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact also stated that she could smell an odor of rubber coming from the vehicle however, was uncertain if the odor was related to the recall. The contact had not experienced a failure. VIN tool confirms parts not available.

- Newport Beach, CA, USA

The contact owns a 2014 Mercedes-Benz C250. The contact was informed that the vehicle was included in NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the air bags warning light temporarily flashed on the instrument panel. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Neither the manufacturer nor the dealer were made aware of the issue. The failure mileage was 47,000. VIN tool confirms parts not available.

- Homestead, FL, USA

The recall on my vehicle's airbag was announced over a year ago, and the parts are still not available. Since the issue could lead to fatal injury, I don't believe that this is being handled in a timely manner, especially since a remedy is still not available.

- Sacramento, CA, USA

Takata recall. The contact owns a 2014 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to an unknown dealer and it was confirmed that the part was not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN tool confirms parts not available.

- Palmdale, CA, USA

A recall was issued Jan 2019 for the passenger side airbag. It is now April 2020 and all I have heard is that there is no remedy available. How long is a reasonable amount of time to wait for the parts to be available?

- San Jose, CA, USA