really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
23,490 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Jul 282021


  • miles
Was driving on a road with 3 lanes.I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider

- Massapequa, NY, USA

problem #7

Apr 232020


  • 51,000 miles
While driving 30 mph I received a red parking brake error and my car began to be very difficult to steer. I then pulled over and received a yellow pre-safe mode error which illuminated the check engine light, ABS light, parking light. I took it took the dealer and was told it was a right tire sensor. This appears to be an ongoing problem with these cars and it's definitely not safe. This definitely needs to be recalled.

- Tamarac, FL, USA

problem #6

Jun 252019


  • 79,000 miles
I was driving my car when all of a sudden the car slowed down and the steering became stiff. The pre safe light came on the screen along with "parking brake" "traction control" although the parking brake was not applied. I had to have my car towed home because it was unsafe to drive.

- Houston, TX, USA

problem #5

Nov 182015


  • 17,796 miles
Bought the cla 250 brand new in 2014, vehicle has now twice gone in to pre-safe mode and inoperative mode while driving. The car switches to neutral as I am driving and then refuses to shift in to drive or reverse leaving me stranded in the streets on two occasion which could have caused two very serious accidents. The car on the second time had to be towed to dealership who could'nt find anything wrong with the car. There solution was more of a guess about a cpu needing to be replaced.

- Wjindermere, FL, USA

problem #4

Jun 082015


  • 11,000 miles
The contact owns a 2014 Mercedes Benz Cla250. While attempting to reverse, the steering wheel seized. In addition, the power steering malfunction, see manual was displayed across the message board. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 11,000. The VIN was unavailable.

- Las Vegas, NV, USA

problem #3

Jan 252015


  • 16,022 miles
While driving on the highway without notice my car completely shut off. Several notifications appear on the dash screen "inoperable see owners manual" this is the 2nd time in two days where this same dangerous life threatening issue occurred.

- Hyde Park, MA, USA

problem #2

Oct 042014


  • 8,100 miles
Purchase my 2014 cla 250 in January 2014 for my daughter. In may my daughter call and said the car just stopped running while she was driving it. Didn't really think anything of it because she was a new driver. About 3 weeks later she said it did the same thing. Again in October 2014 I was driving the car. Driving about 40mph and the car just stop moving. A message of inoperative came the screen. I was able to pull to the side of the road. The steering was very hard to turn and nothing would work except for the brakes. If you turn the car off and start it again the car will start working again. Put the car into the shop. They said it was a computer update. Mercedes dealer updated the system. As they were driving the car back to me the same thing happened. So they took it back to the dealer kept if a week and said they fixed the problem. Three months later exactly 1 year having the car. My daughter was driving to school and it stop running again and this time the tire lights came on. So I picked the car up from school and on the way home the car stop running again received the same message as always the car is inoperative. This has happened in one year of owning the car 6 times. This is very dangerous. I do not advise anyone to purchase this car.

- Belle Chasse, LA, USA

problem #1

Sep 022014


  • 5,000 miles
As I was driving on the highway around 65 miles per hour, the vehicle's check engine came up and said " inoperative, pre safe inactive" I freaked out. I was at highways speeds and it was inoperative. I noticed that the power steering was affected and the vehicle was unresponsive when I accelerated. The ABS system was disabled, I was scared even to brake because I know that when the ABS system is disabled the brakes can lock up and cause an accident, injuries and even death. I have noticed that many Cla250 owners have the same problem.

- Lynwood, CA, USA