10.0
really awful- Crashes / Fires:
- 7 / 1
- Injuries / Deaths:
- 3 / 1
- Average Mileage:
- 22,434 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2008 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer in North little rock, Arkansas was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Cotton Plant, AR, USA
Nothing has happened as yet (my vehicle has not been involved in an accident). But I am concerned with Ford company's slow processing of this recall of takata frontal airbags. I received my first recall notice in July of 2016 and have contacted Ford dealers in 3 states over the past year. "parts not yet available" is the consistent response. Now that tk holdings and its parent company takata have filed for bankruptcy in several countries, I am concerned that the replacement will not take place at all, and that my family may undergo serious injury should the bags malfunction in the event of an impact. I would ask that any pressure possible be placed on the companies involved to ensure that the recall and replacement of this critical safety feature is honored as soon as possible.
- Amarillo, TX, USA
Takata recall. The contact owns a 2008 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (john kennedy Ford phoenixville, 730 valley forge rd, phoenixville, pa 19460) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-392-3673 and stated that they were not able to confirm when the parts were to become available. The manufacturer stated that the contact could drive the vehicle until the parts were available and advised the contact to not crash the vehicle. A case number was not provided. The contact had not experienced a failure. VIN tool confirms parts not available.
- Blue Bell, PA, USA
The contact owns a 2008 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (waxahacie Ford, 1780 us-287 byp, waxahachie, tx 75167) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Waxahachie, TX, USA
Takata recall dealer fail to replace airbag
- Durham, NC, USA
Takata recall. Despite being notified over a year ago that my passenger airbag could potentially cause death to any passengers in the case of deployment, I am told that there are no airbag replacements at the local dealer and that there is no estimated time frame for their availability. So I am stuck driving a potential death trap due to the negligence of takata both in design and in remediation of their grave error. Tk holdings sent me a postcard urging that I get the airbag replaced as takata has declared bankruptcy, but there seems to be no actual way to do so. So I continue to be stuck driving an unsafe vehicle due to manufacturer negligence.
- Springfield, NJ, USA
Takata recall. Still waiting on company to either replace, repair the airbags in my car. No crash yet. Why would I wait?
- Orland Park, IL, USA
Takata recall: I have rcvd numerous recall warnings however when I took my car to my local dealership they said they hadn't yet received replacement airbags! now I'm receiving a notice that takata has filed for bankruptcy so I should take action! how am I supposed to take action" why aren't these airbags available so they can be replaced before a problem"
- Oregon, IL, USA
Takata recall. When calling dealerships that are booking for replacement of takata air bags, I am told the parts are not in for the Mercury Milan and they do not know when they will be in. How long will I have to wait? I am afraid to drive the car.
- Winthrop, MA, USA
A recall notice was received from Ford Motor Company in July 2016 advising of safety recall 16S26. It stated that that when the parts became available I would be notified. To date we have not received notification of the parts being available. After receiving notification of takata's bankruptcy, a call was made to holman Lincoln, maple shade, NJ where the car was purchased. Their service department knows nothing of this recall.
- Pennsauken, NJ, USA
Takata recall 16V384. A recall was issued in June 2016 for my vehicle regarding a potentially defective airbag inflator that could rupture, creating a risk of personal injury of death. As of November 2017, no repair has been made available, which is unacceptable.
- West Deptford, NJ, USA
Takata recall-it has been over a year since the recall was issued. I'm told that driving my car puts me and my family at rush, but Ford still hasn't gotten anything done.
- Lamar, AR, USA
Takata recall - recall issued Jun 1, 2016. Parts for repair are still not available as of Nov 2017.
- Machesney Park, IL, USA
"takata recall" in the last 1 1/2 year I have spent $1500 in brake issues. Brake pedal just goes soft. This is within the last 7000 miles that I have owed the car. Current miles 68,000.
- Woodbury, MN, USA
Takata recall - received letter about takata air bag recall back in July 2016. Called Ford dealer several times since then and still no parts for replacement yet. Concerned about safety of my vehicle.
- Twinsburg, OH, USA
The contact owns a 2008 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rivertown Ford in columbus, Georgia was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact stated that the air bag indicator illuminated intermittently. The failure mileage was unknown. VIN tool confirms parts not available.
- Columbus, GA, USA
Takata recall. The contact owns a 2008 Mercury Milan. The contact stated that the seam of the dashboard separated where the air bag was located. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called tindol Ford (1901 E franklin blvd, gastonia, nc 28054, phone number: (704) 867-8341) to schedule an appointment for the repair and was informed that the part was not available. The manufacturer was not contacted. The approximate failure mileage was 140,000. VIN tool confirms parts not available.
- High Shoals, NC, USA
No remedy provided; please advise on how to resolve this issue.
- Springfield, MO, USA
The dash where the passenger airbag is located is coming apart. It appears that something is pushing the dash apart from the inside. This has been developing since we purchased the car in spring of 2016. No accidents to the front of the car have occurred.
- Tunkhannock, PA, USA
- Chase Mills, NY, USA