10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 18,782 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
There is a federal recall on my vehicle. I have set up an appointment twice with mathews Ford in newark, Ohio. They have failed to fix the problem. The first time I took it in they said because of covid they were not fixing them. I spoke to a representative from Ford who set up a second appointment. They were suppose to pick up the car on 02/24 and never arrived.
- Heath, OH, USA
There is a recall on my Mercury Milan 2009. Last October September October I took my car to hoffman Ford for the replacement of the recall on the airbags. Afterwards I noticed that there was a raising of the dashboard where they replace the airbag. I bought it to their attention, and they said it was from the glue that was used. Later a few months later I noticed the airbag area was expanding and foam was coming through the airbag area & vents over the.consul.I called Ford manf to report this issue. They said to someone will give me a call back, I never got a call back. Also after the replacement of the airbags there was an issue with my brakes.they told me because of the car setting that is probably just rusty, but I wasn't comfortable and I called them and told them that I was going to bring the car to them and look at it again because something was definitely wrong. The investigator who looked at the car to do the work for the insurance notice that the airbag does not expand out nothing else was said about that but obviously they didn't check the brakes because right after that is when the car went to hoffman's and I never drove it again till then and that's when we found out about the brakes. Now just this week December 25th 2019 there has been a recall on the brakes of the Mercury Milan 4 mm V I believe to 2011. So I believe this was the reason for the accident. I am actually driving a deathtrap car. I had my back brakes replaced with new brakes just a year ago and a month ago I had to get new brakes again already. I have lost two jobs because of this car because I cannot Transport children because of the hazard's. my license has points against it now, I paid a high deductible, all because of the recalls on the brakes that they wouldn't acknowledge from the beginning. Thank you, [xxx] thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Oberlin, PA, USA
"takata recall" have received multiple times recall warnings about this airbag recall. I have called the local Ford dealer at saratoga springs, NY and they reported they do not have parts to replace, on back order. We have called months ago another dealer who said the same thing. Would like to know if there is a time limit on this. Worried about driving car.
- Greenfield Center, NY, USA
Takata recall. The contact owns a 2009 Mercury Milan. The contact stated that NHTSA campaign number: 18V046000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2018. Flood Ford of East greenwich (2545 S county trail, East greenwich, ri 02818) was contacted and stated that the parts were not available for the repair and would let the contact know when they arrive. The manufacturer called the dealer and was informed that the contact was not on their list to receive replacement air bags. The contact had not experienced a failure. VIN tool confirms parts not available.
- Johnston, RI, USA
Numerous attempts to fix airbag since receiving notice March 2017, but parts are still not available.
- Hampstead, NC, USA
Takota recall
- Omaha, NE, USA
Takata recall. The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer was not contacted to confirm if the parts were available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Holly Ridge, NC, USA
Takata recall: To date, I have not received notice that recall can be repaired. Recall has not been addressed in a timely manner.
- Mogadore, OH, USA
Takata recall. I have been trying over a year to get my car in to have the airbag replaced but my dealer keeps saying they don't have any airbags and won't give me an appointment. The car is not safe to drive and now the suspension is going out, the radiator is leaking and oil is leaking.
- Cold Spring, KY, USA
Takata recall. No fix currently available for my "potentially" affected vehicle. What are the next steps?
- Chicago, IL, USA
Takata recall. Still unable to get the recall fixed on my car and I'm afraid that I may have an accident and be impaired by a faulty airbag.
- Lansing, MI, USA
Takata recall remedy no yet available, Ford claims no parts available
- Bensalem, PA, USA
Airbag recall; brandon Ford, brandon fl continues to say they do not have the parts to fix the recall. This has gone on for over a year.
- Sun City Center, FL, USA
Takata recall the manufacturer is taking to long to make correction. I've been waiting for months. Being told by dealership (gorno Ford)they do not know when parts will be made available to make car safe.
- Brownstown, MI, USA
Takata recall. The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Summit Ford Lincoln (305 grant ave, auburn, NY) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Auburn, NY, USA
Takata recall. The contact owns a 2009 Mercury Milan. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in June of 2016. The dealer (autonation Ford St petersburg, 2525 34th St N, St petersburg, fl 33713) stated that the parts were not available for the repair. The manufacturer was also contacted and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- St Petersburg, FL, USA
Contact autoway Lincoln in clearwater Florida the selling and they have done nothing to give any indication when they will repair this vehicle. This recall has been going on far to long since December 2017 and yet no concern of my safety driving this vehicle. Zero concern!!!
- New Port Richey, FL, USA
Takata recall. The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags), which indicated that the parts to do the repair were not available. The dealer and manufacturer were not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Houston, TX, USA
2 notice for Ford in regards to passenger side airbag recall and now one from nys dmv. Nys dmv says parts are available, call smith cairns Ford 914-337-8100 and told parts will not be available until mid September at the earliest.
- Bronx, NY, USA
- Philadelphia , PA, USA