My name is [XXX] and I own a 2010 Mercury Milan. I bought it on [XXX] from an 84 year old woman who take good care of it. It had 91,000 miles which were mostly hwy miles. She kept records of all her oil changes. After having it for almost 3 years and keeping up with it myself, on February 27,2024 in the morning I put brake fluid in the car. I had brake pads and rotors done on the car in August 2023. On the evening of [XXX], my son and I took a ride to the local 7/11 which is 5 minutes away. While driving home and coming to the traffic light at the beginning of my neighborhood the light turned red. As I proceeded to stop my foot went all the way to the ground and I had no brakes. I had to go through the light because i could not stop. The car was flying down the road because it is a very steep hill. I tried to pull the emergency brake and nothing happened. I was nearing the end of the road going 40 MPH due to the hill. I thought I was going to hit my neighbors house at the bottom of the hill. My son grabbed the steering wheel to turn it and I went up on my curb, across my lawn and crashed into a storage tent on my driveway. My car was wedged inside the tent which was filled with furniture and other belongings. I called Ford Corporation in reference to this recall from December 2019 for 2010 Mercury Milans. Then I spoke with a Ford dealership in Smithtown where they were rude and said the car was 14 years old and I may have to pay if they didn't find my car was part of the recall. I tried calling several other numbers in Washington and was finally told to upload the horrible situation that had occurred due to my brakes not working on this website. Someone needs to look at my car to make sure this will not happen to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Kings Park, NY, USA

On May 10, 2024, as I was rounding a sharp curve, I applied brakes to slow down, but there were no brakes. In fact the brake pedal went to the floor. I had to use emergency brake to stop and gain my wits. I turned around and slowly drove home (about 0.5 miles) and used e-brake to stop and park in front of house. On May 21 I had vehicle towed to dealer. They found that the brake pedal was still against floorboard, but when they started vehicle, it came back up to normal position and was working fine. They could not duplicate the loss of brakes. My vehicle was manufactured within the date range of a TSB regarding hydraulic control unit and DOT3 brake fluid corrosion, but dealer says VIN not applicable to TSB. I am thinking of paying for new HCU anyway, just for my family's protection. I would like my VIN to be included in TSB repair.

- Yakima, WA, USA

Power brake failure, brake pedal goes to the floor, vehicle rolls forward and backward while in park, ABS warning and Trac system warning lights are on and also Brake Service warning light.

- Holly Lake Ranch, TX, USA

The brake system went completely out. The brake pedal has no pressure and goes all the way to the floor. When looking online there are 197 complaints after reading through the first 9D all of them were about the ABS control module. All other repairs regarding to the brakes have already been made with the problem still not being fixed. there were no warning signs of this happening. The brake switch just went out when driving home one day. This has all been diagnosed by a private mechanic. The only thing left to change or repair is the ABS control module.

- Bridgeport , OH, USA

When starting to drive 2 days ago multiple braking warnings went off on the vehicle, including Advance Trac warnings. The vehicle became extremely difficult to stop, requiring high pressure on the pedal. It was able to be stopped safely as there was an empty parking lot nearby. It was taken to a Ford Dealership (Tri-County Ford) and diagnosed with a failure of the ABS Control Module. The part was confirmed by the dealer to be the same as in NHTSA recall # 19V904000 (Ford recall 19S54). Repair cost $1220, dealer advised calling Ford. I then called Ford who informed me that my specific VIN was not covered under the recall. There were no issues or warnings prior to this event. The worst part is that this is the second time such an serious incident has occurred with my vehicle which could have harmed or killed me or others. In 2019 the Power Steering failed spontaneously on the car while driving and again, the 2011 Milan Hybrid was covered but not my specific 2010 VIN (I filed a separate NHTSA complaint and sent a letter to Ford yet there were multiple reports prior, and multiple similar reports since then, sadly). I have now experienced two major safety events with the vehicle. Thankfully I was very fortunate to walk away from both (at a combined cost of $3000), yet these should have been corrected by Ford and covered under recalls. I am an emergency medicine physician who takes care of people injured in motor vehicle accidents. Shame on you, Ford and NHTSA for failing to correct either problem and for keeping similarly unsafe and unrepaired cars on the road! Make sure the correct vehicles are covered with these recalls and if not and additional reports come in, it is your duty to expand them to keep the public safe!

- Louisville, KY, USA

I was driving and my Hydrolic control unit failed

- Naugatuck, CT, USA

So my ABS and Traction control lights came on while driving, my steering wheel became stiff, and I had ZERO brakes. I almost hit another vehicle. After being able to pull over and safely park without hurting myself and child or anyone else, I had my husband come get my car. He said that when opening the break fluid cap it was sucked down. It "fixed" itself after the cap was fixed. After a few weeks, my 16 yr old was driving and it happened to her, she pulled over, called me. I came to get her and done what my Husband said, shutting the car off, turn the break fluid cap off see if the rubber part was sucked down, and it was, to push it back up, check fluid, put cap back on, restart car. This happens every 2-3 weeks. Driving down a very steep Canyon in Colorado I feared my breaks going out on me. I looked this issue up and there is a RECALL on 2010 Mercury Milan Hybrids just NOT for particular VIN. This is a serious issue that needs to be addressed.

- Jesup, GA, USA

The brakes failed to stop my car a week ago. A warning brake light appeared at the same time. It happened on a street near my home before I pulled onto the highway. No one was behind me. I shut engine off and when it restarted, I was able to brake, turn around, and return home. I had car towed to repair facility who examined the brakes and determined the brakes needed software update that only Ford could do as per a recall that just appeared. I had the car towed to Ford dealership where it now sits waiting to be worked into their schedule. This had also happened a year prior backing out of my driveway. Repair facility examined the brakes then, but found no issue as brakes began working again. Other than these 2 incidents, the brakes have been operating correctly. The car is available for inspection at Ford dealer in Lenoir City. TN.

- Powell, TN, USA

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 20 MPH and attempting to stop the vehicle at a gate, the brake pedal was depressed but failed to stop the vehicle. The contact engaged the parking to stop the vehicle. The ABS, brakes, and traction control warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic control unit and ABS control module failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 62,200.

- Baldwin, NY, USA

Brake failure related to recall 19s54 which my vehicle vin number was not included. All brake warning lights came on and traction control lights came on as well as brake pedal going to floor and unable to stop in time going over railroad tracks. Almost causing me to crash thru railroad crossing gates as train was approaching. I used emergency brake to stop vehicle. Lights remained on and very little brake peddle stoping now. Ford says vehicle is not one of the vin numbers included in recall yet it is the same problem. Car needs to be flushed with dot 4 brake fluid brake fluid cap needs replacing and HUD needs to be replaced for stuck ABS valve.

- Baldwin, NY, USA

Tail and brake light for the second time has failed. A safety function of this nature should not be this difficult to fix and replace. The item should be available and affordable. You literally have to take out a lone to get it fixed. So now I can't go to work or anything else with this vehicle. This is supposed to be an affordable car. So the only way for me right now to fix is park it. I hear one person say " well it's not like a wheel falling off " I said tell that to the person behind me. With all these distractions now, between phones and other fancy options on cars. I'm a truck driver so I know how important these warning devices are. It is time to set a new standard in how safety items get replaced availability and cost should never be an issue.!!!!!!!!! With out question.

- Michigan City, IN, USA

An ABS warning light appeared on dashboard. When I was slowing to stop, the brake pedal started going to the floorboard. I was able to stop by almost standing on brake pedal. Ford dealership could find nothing. I checked brake fluid, fine. Light on dashboard were out. Was repeating sporadically, took to another mechanic whose assistant almost went through wall of shop. After code said ABS module, replaced. Problem repeated. Currently at another Ford dealership (4weeks waiting on hydrologic control module). Other Mercury Milan Hybrid have been recalled, why not this one?

- Carolina Beach, NC, USA

While braking for bumps and pot holes the brake pedal goes to the floor resulting in no brakes for a few seconds. Brake pedal returns after pumping the brake pad.

- Horatio, AR, USA

At least once a month, when I pull out of my driveway and press the brake pedal it goes all the way to the floor and the car doesn't stop. This happened again on August 3rd, 2021. I have had it to the dealer for this issue and paid to have the ABS valve replaced out of pocket. Ford said the recall "didn't cover my VIN #" and they will not reimburse me. Despite having that part replaced, at significant expense, the issue still happens fairly frequently. Driving the car around the block slowly, repeatedly pumping the brakes, is the only way to temporarily resolve the issue.

- Livonia, MI, USA

The contact owns a 2010 Mercury Milan. The contact stated that while driving the brake pedal depressed to the floorboard. The brake warning indicator light was illuminated. The contact called the local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 73, ,000. The contact stated the failure was similar to NHTSA campaign number:19v904000 (service brakes, hydraulic).

- Simpsonville, SC, USA

I was at a store for a while I came outside I crank my car put the car in reverse simultaneously the traction control light the ABS system light came on along with the power steering going out I did see. This is all the symptoms of a recall but it is not associated with my VIN number now the dealership that has my vehicle has service three other recalls where is servicing three other recalls that has told me that now I will have to pay $3,500 for a rack and pinion replacement and whatever this recall causes for my brakes

- Shreveport, LA, USA

The contact owns a 2010 Mercury Milan. The contact stated while reversing from her driveway, when depressing the brake pedal to the floor but failed to stop the vehicle. The contact stated she hit the curb and stopped the vehicle movement. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was taken to local dealer sesi Lincoln (3990 jackson rd, ann arbor, mi 48103: (877) 752-9031) and was informed of future recall associated to her failure. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic), however, the part to do the recall repair was unavailable. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.VIN tool confirms parts not available. - (recall related incident)

- Ann Arbor, MI, USA

I have a 2010 Mercury Milan. There is an open recall on the hydraulic brake system for over a year without a remedy. I am nervous to drive long distances or sell it because of what might happen. There has been no communication from Ford.

- Pittsburgh, PA, USA

Replaced ABS and master cylinder and can't restore brakes after bleeding them out there was still no brakes replaced ABS and master cylinder rebleed them and still no brakes

- Birmingham, AL, USA

Can not restore brakes tried replacing mastercyclinder and ABS also bleed ABS and master cylinder still no brakes

- Birmingham, AL, USA