10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,592 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall - I received my first notice of the recall on my car's airbag approximately one year ago, and the parts to fix it are still unavailable to my local Ford dealership.
- Columbus, OH, USA
Takara airbags
- Naugatuck, CT, USA
Takata recall. I have been waiting over two years for the part to come in to repair my air bag only getting recall notices. How much longer must I wait?
- Mableton, GA, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact stated that the recall notice for NHTSA campaign number: 18V046000 (air bags) was received in June of 2016. After contacting the manufacturer and local dealer (tony betten Ford, 3839 plainfield ave. Ne, grand rapids, mi), the contact was informed that the parts needed to repair the defect were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Gran Rapids, MI, USA
Takata recall: My local Ford dealership reports they have not had the parts to perform the repair. They say "Ford has not released the parts." This has been the situation since I received the dmv notice dated August, 2018.
- White Plains, NY, USA
Takata recall - I received a notice dated June 2018 advising of a recall due to the passenger airbag. The notice provided an eta for the parts to become available during the 2nd or 3rd quarter of 2018. I still have not received a call to have this issue resolved and we are now in the 4th quarter of 2018. I was advised by phone from the Ford dealer I could drive the car however I wouldn't be able to have anyone sit in the front seat. I would like to have this issue resolved as quickly as possible. I received a notice earlier this month advising of the airbag settlement with a hearing date set for December 11, 2018. I do not want to be excluded from this class action settlement and would like to receive more information in reference to this matter. Thank you for your assistance.
- Salt Springs, FL, USA
The recall was in June 2016. As of last week the local Ford dealer still cannot provide me with new airbags. What a travesty!!
- Knoxville, TN, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The dealer (casa Ford, 5815 Montana ave, el paso, tx 79925, 915-779-2272) was contacted and confirmed that the parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- El Paso, TX, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags) in June of 2018. The contact spoke with an unknown dealer several times and was informed that the part was not available. The contact was advised to check back regarding part availability. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Garner, NC, USA
Takata recall I not received a new airbag as of today 11/7/2018. I have not received any information on when I will get a replacement airbag.
- Minden, LA, USA
Takata recall
- Merritt Island, FL, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however the dealer simmons rockwell Ford of hallstead (23761 us-11, hallstead, pa 18822, 1-570-879-5000 and 1-570 879-2134) had been unable to determine when the remedy and part may be supplied from the manufacturer which was beyond a reasonable time frame. The dealer made no mention of a loaner vehicle option. The contact had not experienced a failure yet and was uncertain as to when a failure may happen while waiting for the part. The manufacturer was contacted. VIN tool confirms parts not available.
- Endicott, NY, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact stated that NHTSA campaign number: 18V046000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notification on January 11, 2018. The contact had spoken with jack metzer auto group (1231 montour boulevard, danville, Pennsylvania 17821, 866-954-6856) and was advised that they would attempt to order parts in November of 2018. The manufacturer was contacted and advised the contact to continue to speak with the dealer to verify if parts were available for the repair. VIN tool confirms parts not available.
- Daville, PA, USA
We received a recall nearly 2 years ago on potential problem with airbag in this vehicle. We have checked several times with dealership and have yet not been told they have the fix for the problem. The letters we have received have strongly urged no one ride in front passenger seat. This vehicle is driven by my wife and sometimes, myself. We however are not comfortable with someone sitting on passenger side front seat. So the extended time of nearly two years has been extremely inconvenient!
- Hartsville, SC, USA
Takata recall as of Jun 01,2016, nothing has been done about this, I have yet to be notified about the remedy. Manufacturer recall number 16S26 NHTSA recall number 16V384 recall status recall incomplete, remedy not yet available summary the passenger frontal airbag inflator could explode if the vehicle is involved in a crash where the frontal airbags are designed to deploy. Safety risk the passenger frontal airbag inflator could rupture if the vehicle is involved in a crash where the supplemental frontal airbags are designed to deploy. Remedy owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their passenger frontal airbag inflator replaced. There will be no charge for this service.
- Dallas, TX, USA
I've been trying to get a replacement airbag for my Ford/Mercury for years and years. Wrote them several times (have letters) and spoke to my dealership gosch Ford in hemet, ca. (have names and dates) which they continue to blame it on Ford Motor Co. All to no avail. Ford continues to send me safety recall letters and promises of next month, next quarter, next this and that. They never produce my/the airbag/S. and, when Ford came up with this ' rent a car' there was never one available: Enterprise was always out of cars. Plus the fact, it would have cost me money to rent one at some other rental Agency, pay for mileage on these rentals, or go to another city 45 minutes away for one, etc. Not a good deal at all. It has been very frustrating, discouraging, and they are, frankly in my view, not dealing in good faith. The commentators on tv, continue to say, "takata airbags maim and killing people - get your's replaced" now! we are trying to, but none are available at least from Ford. What are we to do? I am glad that a law suit has been filed. Maybe we'll get some action. If takata won't replace their airbags... I would think someone else I.e. 'the motor companies' would take that up and make their own to save the lives and build good will among their customers. Maybe we would then buy more american parts and their built here cars. I'm just glad my elderly father and grandchildren have not been harmed yet. It's hard to put 4 to 5 people in the car without using the passenger seat. We need help here and compensation for all the trouble, aggravation and promises not kept...along with these destructive airbags that they put in our cars and have refuse to replace all these years knowing full well in the beginning that they were defective. They've had plenty of time to correct this matter. Putter your head in the sand- now crying fowl... really. Go get them.
- Hemet, CA, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact called bill collins Ford Lincoln of louisville (502-459-9550, 4220 bardstown rd, louisville, ky 40218) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer states that the air bags have now been repaired. Consumer says that now the rear tail lights have been going out often. Vehicle has been repaired each time under warranty, but consumer is worried about if she will have to start paying for them when the warranty expires.
- Louisville, KY, USA
Recall was issued January 2018 for takata airbags. Ford is still unable to fix the issue and does not have the parts to repair it as of October 28, 2018. Cannot use the front passenger seat!
- Huntley, IL, USA
Takata recall--my car has been in the Florida sun since it was purchased by my late husband (valentine's gift for 2/14/2011). It has been under recall since June 2016! it is unsafe to drive. I have been given a loaner not close to the Milan. I only have 25,800+ miles on it! I am in the process of moving close to family--since I am alone and a senior citizen. What am I to do? I'm not supposed to drive it, can't sell it -- since I can't let anyone test drive it--it is in the middle of my driveway--this is a ridiculous situation, plus not I see there are warning lights on the dash (if I were to try and start it and the smell of gasoline. I need assistance--thank you for your attention, (xxxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Merritt Island, FL, USA
- Loudon, TN, USA