10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,592 miles

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problem #103

Dec 242023

Milan

  • miles
I was driving home from Fargo ND to Fergus falls MN on Christmas Eve when a gust of wind blew me out of the tracks into the slush. My car slid of the road on the left side where I hit a guard rail with the front driver-??s side hitting first. I bounced of the rail and drove it back on the road. The airbag never did deploy. I have a doctor appointment for my left hip on the 8th because it's hard for me to put on a sock. I have a police report and pictures but it will not let me upload them.

- Fergus Falls, MN, USA

problem #102

Jan 092023

Milan 4-cyl

  • miles
2010 Mercury Milan. Consumer writes in regard to drivers side airbag safety recall.

- Mt. Vernon, NY, USA

problem #101

Mar 242021

Milan

  • miles
I received a recall notice in March 2021 that the driver airbag needs replacement, but the part is not yet available. It still is not available! I consider this dangerous and should be fixed.

- North Potomac, MD, USA

problem #100

Mar 242021

Milan

  • miles
I received a recall notice in March 2021 that the driver airbag needs replacement, but the part is not yet available. It still is not available! I consider this dangerous and should be fixed.

- North Potomac, MD, USA

problem #99

Mar 252021

Milan

  • 0 miles
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Muldrow, OK, USA

problem #98

Jan 012020

Milan

  • 0 miles
The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

- Saunderstown, RI, USA

problem #97

Apr 302021

Milan

  • 170,000 miles
I call my local Ford dealerships to schedule a free important safety recall for the driver's side air bag inflator replacement, according to NHTSA is due for replacement, but workers at this location hang up the phone, tell me to wait 1 second and dissapear making me write this paragraphs because my safety is #1 priority. They want me to leave my vehicle in their properties for 3 days for a simple 2 hour job and that is really unacceptable, only because its free dont mean I have to put up with this nonsense. The vehicle runs and works fine but in aan event of a crash god forbiddes, I wouldnt want exploding airbag fragment to be the cause of my death and im urging to get this replaced asap but lazy worker who dont like their job should be fired to open up position for people who appreciate their jobs. Now I dont know how to take care of this situation im stuck knowing there is a potential for an airbag explosion deploying and risking my life at the hands of inconmpetent workers who dont realize how important recalls really are. I cant afford a new vehicle plus my vehicle turns on and the tires rotate without a hassle theres no point in buying more junk. Please get back at me thank you and god bless. I have records of a recall that was done on passenger side airbag but now NHTSA recommends the driver side I appreciate the advice but dealerships act really unprofessionally towards the situation.

- Houston, TX, USA

problem #96

Mar 192021

Milan

  • 126,000 miles
Started my car up and it said power steering failed..I cut the car off and waited then it went off...as I was headed to work the airbag light came on for the passenger side..I pulled into the store turned the car off a while and started it back up the light went off before leaving work the power steering message popped back up I once again turned off the car for a while...I manage to make it home but a mile from my house the airbag light once again came on.. please check into this..I love my life and the life of my loved ones driving like this is very dangerous and this is my only means of transportation.

- Covington, GA, USA

problem #95

Jul 102020

Milan 4-cyl

  • miles
Shortly having the airbag replaced under recall, the airbag warning light became illuminated. The dealer said is was not related to the recall work and the system was showing fault codes for the crash sensor, deployment, and pretty much every circuit.

- Tallahassee, FL, USA

problem #94

Oct 172019

Milan

  • 170,000 miles
The contact owned a 2010 Mercury Milan. While driving approximately 45 mph, the driver crashed into the rear of a second vehicle. The front end of the vehicle was severely damaged, but the air bags did not deploy. There were no injuries. A police report was filed and the vehicle was towed away. The vehicle was destroyed. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer (sellers sexton Ford, 341 vfw memorial dr, St. Roberts, mo) was notified. The contact indicated that the vehicle was previously serviced per an unknown takata recall. The failure mileage was 170,000.

- Waynesville, MO, USA

problem #93

Jan 282019

Milan

  • miles
Takata recall. The contact owns a 2010 Mercury Milan. The contact stated that the dealer had not provided the part to schedule a repair appointment for NHTSA campaign number: 19V001000 (air bags). The contact followed-up with autonation Ford white bear lake (1493 co rd E East, white bear lake, mn 55110, (651) 301-8386), but had not received a response for over a month. A loaner vehicle option was not provided. The manufacturer was notified to address part availability. The contact had not experienced a failure. Parts distribution disconnect.

- White Bear Lake, MN, USA

problem #92

May 012018

Milan

  • miles
Takata recall. This is not being remedied in a timely manner. The letter from Ford Motor Company, in May 2018, stated that parts were anticipated to be available during the second and third quarters of 2018. With the fourth quarter coming to a close, I have become inpatient. It is very inconvenient to be unable to Transport passengers safely in my vehicle.

- Darlington, WI, USA

problem #91

Mar 012017

Milan

  • miles
Takata recall. The contact owns a 2010 Mercury Milan. The contact received a recall notice for NHTSA campaign number: 19V001000 (air bags). Lawrenceville Ford Lincoln Mercury (2920 brunswick pike, lawrenceville, NJ) was contacted and stated that the part was not available. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

- Lawrence Township, NJ, USA

problem #90

Feb 222019

Milan

  • miles
Have received numerous notices from Ford about airbag recall for this vehicle. I received the last notice requesting I contact my dealer.lou fusz Ford, chesterfield, mo, and gave them the information in the notice about now being able to order my new airbags for the Milan. I just checked with the dealership and they have no idea about the order placed for the new airbags and cannot locate any order associated with my VIN. This is now going on 2 years waiting for the fix. Everyday our lives are in danger while driving this car.

- Florissant, MO, USA

problem #89

May 102018

Milan 6-cyl

  • miles
Takata recall. The contact owned a 2010 Mercury Milan. The contact received more than five notices from the manufacturer regarding NHTSA campaign number: 19V001000 (air bags). The contact had been unable to get the dealer and the manufacturer to comply due to a delay with part distribution for their priority group and zone designations. The contact was offered to trade in the vehicle for a 2015 Toyota rav4, but declined. The manufacturer was contacted for months and failed to remedy the defect. The contact had not experienced a failure and no longer owned the vehicle. Parts distribution disconnect. Consumer stated vehicle was traded in before airbag recall was received.

- Oneida, NY, USA

problem #88

Jan 082018

Milan

  • miles
The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dewey Ford (3055 SE Delaware ave, ankeny, ia 50021, (515) 259-8600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Altoona, IA, USA

problem #87

Jan 012018

Milan

  • miles
Takata recall. The contact owns a 2010 Mercury Milan. The contact stated that the recall notice for NHTSA campaign number: 18V046000 (air bags) was received in January of 2018. Ted bret Ford (11165 fairfax blvd, fairfax, va) stated that the parts were not available. The manufacturer was notified. The contact had not experienced a failure. The VIN was not available. Airbag was replaced.

- Falls Church, VA, USA

problem #86

Jan 112018

Milan

  • miles
Takata recall still waiting for airbag replacement

- Rio Rancho, NM, USA

problem #85

Jun 142018

Milan

  • miles
The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Klaben Ford Lincoln Inc. (1089 w main St, kent, oh 44240, (330) 673-3139) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kent, OH, USA

problem #84

Jan 102018

Milan 4-cyl

  • Automatic transmission
  • 71,000 miles
Takata recall. The contact owns a 2010 Mercury Milan. The contact received a recall notice for NHTSA campaign number: 18V046000 (air bags). Montrose Ford (3960 medina rd, fairlawn, oh 44333, (330) 666-0711) was unable to determine when the part would become available for an extended period of time. The dealer provided the option of a loaner vehicle. The vehicle was also included in field service action number: 13N03 (electronic throttle body extended coverage). The contact also stated that when the brake pedal was depressed for three days or longer, it became more difficult to stop the vehicle and the brake pedal traveled to the floorboard. The contact traveled through a red light due to the failure. The vehicle was inspected by an independent mechanic who diagnosed that the brake master cylinder may need to be replaced. The vehicle was not included in any brake system recalls. The manufacturer was notified of the failures. The contact had not experienced a failure. VIN tool confirms parts not available.

- Medina, OH, USA

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