10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,592 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. We were notified years ago, still passenger side air bag not replaced. Now Ford is telling us not let anyone sit in the passenger seat. Ford had ignored all our correspondence. It's rediculous, will never purchase another Ford product.
- Fredonia, NY, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact stated that the transmission wrench icon remained illuminated for months. The dealer (natchez Ford Lincoln, 14 sgt prentiss dr, natchez, ms 39120, (601) 445-0076) refused to provide a solution and suggested that the vehicle be diagnosed and repaired. The contact stated that there was a remedy for an unknown transmission recall that was not performed on the vehicle; however, the dealer and the manufacturer indicated that the vehicle was previously repaired per the recall. In addition, the vehicle was included in NHTSA campaign number: 16V384000 (air bags). The dealer stated that parts were unavailable. The manufacturer was notified. The failure mileage was not available. VIN tool confirms parts not available.
- Natchez, MS, USA
The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Matthews currie Ford in nokomis, Florida 34275 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Nokomis, FL, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer was not contacted because the interim notice had no time frame concerning the remedy and part availability. The contact was unable to determine when the vehicle would be repaired for an extended period of time. The manufacturer stated that the part may be supplied to the dealer in spring of 2018. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Houston, TX, USA
Takata recall - got a letter from Ford back 5 to 7 years ago stating that my passenger side airbag was / needed replacement. I've been writing letter after letter to Ford Corp every six months to a year and contacting my home dealership, gosch Ford in hemet, ca trying to get them to replace this bag. The last letter I got from Ford crop was dated 12/17 with an srn #16S26 / nhtsas recall 16V-384 stating that it was now 'my responsibility' and do not let anyone sit there...and will let me know when 'parts are available'. really - how long is it going to take to get a "replacement bag"" this is ridiculous. Can you help" we their clients need accountability. Now. Don't put the blame on us. Ford - get the parts. I will be happy to send you all the letters that I've sent or you can contact ron/service manager at gosch/hemet... I've talk to him several times regarding this problem/issue and he blames it on Ford Corp. Not getting him/them parts/airbags and many customers are waiting for them.
- Hemet, CA, USA
The repair is not available and hasn't been for a very long period of time. The Ranger pickup drivers are told to come on down for repairs but our car still does not have available parts.
- Southlake, TX, USA
2010 Mercury Milan, consumer writes in regards to passenger airbag inflator safety recall. The consumer stated the recall repair exceeded a reasonable amount of time.
- South Londonderry, VT, USA
'takata recall' received letter from Ford advising not to let anyone sit in the passenger front seat. Remedy parts are not availabile at this time. Recall 16S26.
- Laverne, CA, USA
7/2016 I received my first recall notice from Ford stating my passenger takata airbag was recalled. At that time my local Ford dealer said the parts were being released by "zone in the U S". 12/2017 I received my second letter from Ford now telling me that this could not be remedied until "spring 2018" and in the meantime "no one should ride in the passenger seat". duh, just how in the heck is a household suppose to function in this manner? this is absolutely ridiculous on Ford's part.
- Carlyle, IL, USA
Takata inflators - we received a notice over a year ago that replacement would be in spring 2017. Waited and called several times - now a second letter it is spring 2018. The desired option is for passengers in front seat needing to sit in back seat - didn't spend all this money, wait this long only to wait so more - what are options to get this done sooner since we have already been waiting two years.
- Florence, AL, USA
"takata recall" in July 2016, I received a recall notification from Ford advising that the air bag inflators were defective. I just received another letter from Ford dated December 2017 advising that it was unsafe for anyone to occupy the front passenger seat until the recall revision is complete. I find this to be totally unacceptable as this is our only family car. I suggest that the Ford Motor Company furnish replacement cars with working air bags to those of us affected, at their expense until the passenger air bag in my car is repaired. Since we are now being advised that a front passenger involved in a front end collision could be fatally injured, we have lost the safe use of our car. Please investigate this matter as soon as possible. Please see warning on December 2017 recall letter.
- Melbourne, Florida, FL, USA
There is a recall on the airbags, in case of a car crash they will rupture. I called a Ford dealer and I was informed that they are waiting for the replacement material. What if I get in a car accident today? he said that they don't have this replacement material throughout the country. It is unacceptable!
- Loma Linda, CA, USA
Takata recall plus others for Mercury Milan 2010 manufactured in 02 and 03/2010. Vehicle was in motion all the time the errors occurred.
- Horizon City, TX, USA
Takata recall notified by mail my vehicle was under an airbag recall in mid-2016. Vehicle manufacturer still does not have parts to fix. Verified with manufacturer 11/20/17.
- Ramsey, MN, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called muzi Ford (557 highland ave, needham, MA 02494, phone number: (800) 296-8360) and was informed that the part was not available for the repair. The manufacturer stated that the part was not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Kenbridge, MA, USA
Takata recall - we have been waiting for at least a year to have the air bags replaced. We have just checked again, this time with 2 of our local Ford dealers and they say they have no replacements available. We live in coastal ca -- warm/humid -- so we are concerned that it is taking so long. Do we just have to sit and wait? this doesn't seem like timely replacement. Thank you.
- Arroyo Grande, CA, USA
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called metro Ford at (305) 751-9711 (9000 nw 7th ave, miami, fl 33150) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect. Updated 8/9/18
- Key Biscayn, FL, USA
Takata recall -- no replacement parts have been made available by the manufacturer or auto maker. The defect still exists though the recall has been in effect for years!
- Rocklin, CA, USA
The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Fremont Ford in fremont, Michigan, 49412 was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Holton, MI, USA
- Venice, FL, USA