10.0
really awful- Crashes / Fires:
- 32 / 2
- Injuries / Deaths:
- 44 / 1
- Average Mileage:
- 22,298 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The air bag system light comes on, the code is B0020 - Side A/B module LH, and I am able to reset the system with a code scanner. The light goes out and operates normally for a few days or weeks, then without warning the A/B illuminates again for no apparent reason. I understand this is not a component problem but a wiring issue. I have read that the path the wire harness takes from the connector under the driver's seat to the side air bag device has two tight pinch point bends causing the wiring to intermittently break the connection causing the A/B light to come on and shut off the system. The fix, I understand, is to replace the driver's seat back at a cost of $1,600. Why isn't there a recall on this" From what I see on the web this seems to be a common problem to this vehicle. This is not a wear and tear issue or abuse, the vehicle owner has not done anything to cause the wiring problem. The problem was built into the vehicle when it was manufactured by the routing of the wiring. I understand the problem will continue until the wiring fully breaks inside the wiring insulation covering and it can no longer be reset. Since this is a safety issue causing the A/B system not to operate properly why hasn't there been a push to get the manufacturer to own up to the error and repair the vehicle at no cost or offer a substantial discount. I am not sure how many vehicles have been affected and many owners may have a difficult time justifying this expense to a 9 year old vehicle for an issue they had no control. Can NHTSA offer advice or assistance with pushing for owner cost relief from the manufacturer"
- Carrollton, TX, USA
My son was involved in an accident this weekend. A car pulled out in front of him and he hit them going between 45 and 55 MPH. None of his airbags deployed in his 2014 nissan altima. He had his seat belt on, but instead of the airbag keeping him from hitting the steering wheel like it should we ended up in the ER with chest pain. Thankfully he is ok along with his passenger, but I feel the airbags should have deployed. I'm not sure who I need to speak to about this. As is can see all of the black car's airbags deployed.
- Buna, TX, USA
1. Airbag warning light is on. 2. Unable to roll down front passenger window from driver-??s side master window control switch.
- Bonita, CA, USA
Air bag warning light came on, took car to Nissan dealer who checked into this issue. We are told airbag is fine, however, the device that would inflate it is defective and that it would cost me $1300 to replace the defective part. This car has never been in a wreck and I feel that the manufacture should replace a defective part of an item that has never been deployed. Or at the very least meet this original owner somewhere in between.
- Tucson, AZ, USA
The contact owns a 2014 Nissan Altima. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the dealer who was unable to determine the air bag failure, however, while the contact was getting their transmission repaired they noticed the air bag warning light was no longer illuminated. Approximately 2 months after the repair the air bag warning light had illuminated again. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.
- Toano, VA, USA
I have never been in a wreck or have had any reason for my airbags to not work. My driverside airbag light stays on now and my passenger side turns off randomly even when someone is sitting in it, including my 6'2, 180 lb, 16 year old son.
- Lascassas, TN, USA
In a front end collision going over 65 mph my airbags did not deploy. Car was not drivable and was totaled.
- Vacaville, CA, USA
The air bag light came on, on November 2021, and stays on all the time. When I took the car to the dealer to check what was wrong with it I was told the airbag might not deploy in case of impact. The car is less than 8 years old, but I was told it was not under warranty and there was no recall for that. I was told they had to replace two parts: 98820-9HN9ASensor-Side AIRBAG Center and 87650-9HP3ABack Assembly Front Seat, for a total cost of approximately $2400, but the parts were not available. The money was refunded to me three months later and the parts have not been replaced. I do not feel safe driving the car around; unfortunately it is the only car I have. The car is available for inspection upon request.
- Selma , CA, USA
Airbag warning light in instrument panel is illuminated red and does not go off. I was told by my Nissan dealership this is not included in the recall for the passenger side airbag problem that I had previously. My vehicle has not been in any accident that would have caused the airbags to deploy and there has not been any type of water damage that could have damaged the sensor to the airbag.
- Lexington, NC, USA
the passenger seat airbag light stays on, seat belt light stays
- Lancaster, CA, USA
The contact owns a 2014 NISSAN Altima. The contact stated that the airbag warning light was illuminated. The dealer was contacted and stated that the airbag harness under the driver-??s seat had malfunctioned. The airbag and seat had not been replaced. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under the warranty. The approximate failure mileage was 41,000.
- Rome, GA, USA
The contact's wife owns a 2014 Nissan Altima. The contact stated that at start-up, the air bag warning light illuminated on the instrument panel. The contact took the vehicle to a dealer and was informed to call the manufacturer to see if the repair would be covered under warranty. The manufacturer agreed to pay 60% for the cost of the repair; however, once the repair was performed, the failure persisted. The contact returned the vehicle to the same dealer and the manufacturer agreed to pay for the full repair of the air bag unit. Despite the second repair, the failure persisted, and the manufacturer stated that the repair was no longer covered. The vehicle was not repaired. The failure mileage was approximately 80,000.
- Sacramento, CA, USA
I was driving on the interstate and a deer struck my vehicle going approximately 60-65 mph. None of the airbags deployed.The sensor lights were not on and did not indicate any airbag sensor issues. The incident damaged the radiator and my vehicle had to be towed. I could have potentially suffered a serious physical injury. Insurance representatives were contacted and the vehicle is at the repair shop currently.
- Waynesville, MO, USA
On May 9, 2014, I took in my 2014 Nissan Altima (which was still under warranty) to the dealership to repair the airbag sensor light since it came on even with someone in the passenger seat who weighed over 130 pounds. The Nissan service technician checked it and failed to duplicate the concern. Sometime after that, Nissan performed a recall on the sensor. After the recall, I again took the car in as the sensor still came on periodically incorrectly. This was on 10/11/16. At that time, they said the programming had not been completed and so they completed it. This also did not fix the sensor. I took it in again on May 10, 2017. The notes on the repair order say: "Customer states intermit when passenger is occupies in front passenger seat the passenger side air bag light comes on check and advise. No active codes. Performed zero point reset." Nothing was found again. Frustrated, I didn't know what to do. Fast forward to today (August 23, 2021), I took it in to finally resolve the issue as I am interested in selling it soon. I was shocked that they came back and said it would cost me $1010.68 to fix something that I have tried to get them to fix for 7 years. This faulty sensor is dangerous and they have refused to fix something that never worked from the start despite there being a recall.
- Sarasota, FL, USA
The vehicle does not detect the front passenger.
- Lodi, CA, USA
The contact owns a 2014 Nissan Altima. The contact stated while driving 15 MPH and coming to a stop, another vehicle crashed into the passenger side of the vehicle. The air bags did not deploy. The contact sustained injuries that she did not want to disclose and required medical attention the next day. A police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and manufacturer were not made aware of the failure. The approximate mileage failure was 76,000.
- Brooklyn, NY, USA
The airbag light is always on. When the car is taken to a dealer for inspection, they said that the sensor under the seat is not working properly. We worry that the airbag may not deploy during an accident because the seat cannot sense the people sitting on it. It is definitely dangerous The problem has been identified by a Nissan dealer. The vehicle was inspected by the manufacturer. The airbag light stays on, even after the dealer clearing the code. It seems a lot of Nissan Altima have a similar problem.
- Durham, NC, USA
The vehicle was involved in a hit and run and airbags did not deploy.
- Ontario, NY, USA
The contact owns a 2014 Nissan Altima. The contact stated while driving 20 mph, she became aware that the air bag warning light was illuminated. The vehicle was taken to crown Nissan of greensboro (3900 w wendover ave, greensboro, nc 27407) to be diagnosed. The contact was informed that the air bag unit needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure, and informed the contact that the failure was not covered under warranty. The failure mileage was approximately 49,270.
- Greensboro, NC, USA
- Wichita, KS, USA