Please note that although this system does not show that the recall repairs were complete, we have documentation from Nissan that we completed the recall work twice. On Tuesday, [XXX] at approximately [XXX]. our Nissan Murano spontaneously caught fire in our driveway. My family, including my [XXX] and a [XXX], woke up to the airbags exploding. We got our family out of the house as we spoke to the 911 dispatcher and the Murano went up in flames. Our doorbell camera caught the incident in its entirety (from the smoke under the hood to the inferno of flames) and the Montgomery County fire and explosive expert agrees that the start of the fire is likely from the ABS actuator issue stemming from Nissan-??s recall in 2019. We are also hearing that it-??s the worst spontaneous vehicle fire anyone has ever seen. After the incident, in good faith, we contacted Nissan North America who referred us to Nissan-??s regional office for our area...they told us we have to hold the wreckage in our driveway for 8 weeks or possibly longer and that they will not help us mitigate it or provide a rental. Had our Nissan been parked in our garage, it would have been next to our mudroom which contains the gas line to our dryer. Our house would have exploded and my entire family would have died. My children cannot sleep and my pediatrician has recommended a psychologist for the entire family. My son and I have coughs from breathing in the fumes and cannot attend doctors-?? appointments because we have no safe transportation. I have missed work, the burned vehicle in our driveway is melted and is a safety and health hazard for us and our neighbors. Our garage door, gutters, and soffits are melted, and there is potential damage to our roof. There is exploded glass everywhere, and my other car is un-drivable, structurally unsound, and melted on the right side, having been parked next to the Murano and torched under 1,500 degree heat for almost 40 minutes. Will provide videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

- Bethesda, MD, USA

JUNE 8, 2023 11:26 PM EASTERN - 2015 Nissan Murano caught fire while sitting in driveway. The vehicle burned to the ground. Background - Vehicle was taken to dealer to repair open recall in 2020 and Nissan dealer did not repair recall. The vehicle had no warning lights on or any other warnings. Vehicle was operating normal until fire. Vehicle had not been driven for 4 hours before the fire. Vehicle was parking in my driveway when the fire started. Fire fighters and police were called to scene to distinguish fire. Vehicle is a total loss. Purchased vehicle new and the ABS brakes, actuator and other parts were replaced twice during its lifetime in 2017, & 2018. All services performed at a Nissan Dealer. I have filed a formal investigation with Nissan USA and that investigation is underway.

- Atlanta, GA, USA

The transmission started going out going around a corner passing a semi on a canyon road. There are thousands of reports of transmission issues with this year and model. Brakes shake and act like they will not engage.

- Price, UT, USA

This car has had electrical issues from 2016 it's all in the carfax and it's caused me 2 accidents in less than 6 months and 1st was the car wouldn't stop like it's supposed to and it seemed like the assisted braking sometimes would kick in and out...then 2nd one air bag deployed with airbag turned off

- Jasper, FL, USA

For the second time my front collision braking system sensor has come on and disengaged my cruise control while I have been traveling at a high rate of speed on the highway. Dealership has confirmed this code when taken into shop. This could cause the car to brake suddenly while driving. Nissan has not issued a recall. I have been quoted over $1200 to fix. This has been reported on many occasions. Why hasn't a recall been issued? I am now afraid to drive my vehicle with this faulty sensor.

- Big Pine Key, FL, USA

The recall service was performed as promised. I do have to add though that shortly after having picked the car up, the automatic emergency braking warning light started to go off occasionally after normally applying the brakes. Then the light would go on at random times without having applied the brakes. I returned the car to the dealership and they mentioned that it was probably a coincident that this happened. I thought that this was suspect though as I never had any issues with the light and the system prior to bringing the car in for the ABS module recall. I still feel that something was tweaked or the system's failure was exacerbated by having had work performed on it, despite the ABS module being located on the firewall and the aeb sensor located in the front grill. I also have seen on the internet that 2015,2016,2017 and 2018 model year rogues, rogue sport, Muranos, Altima, maximas, leafs, Sentra, armada's and pathfinders have all been impacted by aeb issues. The most dangerous, when the vehicle goes into aeb mode for no reason and applies the brakes. There is a class action lawsuit in process now and some tsb's that you have issued for fixes. I have owned or own 4 Nissan since 2010...a 2010 Nissan Sentra which was recently replaced by a 2019 Nissan Sentra and my 2015 Murano which replaced my 2011 infinit G7xs. I have never had any major service issues with any of them with the exception of this most recent $1006.62 repair which the dealer said would not be covered as it was incidental to the recall repair. I feel the onus is on Nissan to reimburse me for this repair as there is endless proof on the internet that this feature has and will continue to cause problems for the above vehicles it was installed on. Please advise me as to how you intend to handle my issue. Thank you, [xxx] email [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hanover Park, IL, USA

I purchased this vehicle from the local Nissan dealer in October 2019. Since then, the forward emergency braking system continually turns off within just a few miles of driving the car. This also shuts down the cruise control to the vehicle. I have taken the vehicle back to the Nissan dealership several times where I had to pay for them to replace the radar sensor that controls the system. It did not help and the problem occurs still every single time I drive the vehicle. The only way to re-engage the system is to stop the vehicle and turn off the engine and then start the vehicle back up. This is the same system that has caused numerous problems with the Nissan rogue. The question below is not for when did this happen, it is more of a case of when hasn't this happened? this vehicle is an absolute lemon and should not be available to the public.

- Kingsport, TN, USA

Initially the problem start with the active cruise control being intermittent. I would be on and then the system randomly error out and disable at highway speeds. Now currently the aeb system is completely not functional at any speed and I suspect the front radar sensor the system uses is faulty. Lots of research online and many many people have the same issue.

- Gilbert, AZ, USA

The ABS light comes on while driving and car stalls or immediately shuts down. I took the vehicle to Nissan and a diagnostic test was done. They said I needed to have my crank shaft positioning sensor changed; I paid and had it replaced and still I am experiencing the same problem. I took the vehicle back to kings Nissan at coney island brooklyn 2 weeks ago and it's still there and they can't figure out what's going on. Now I am being told they'll have to take the car apart to figure what's the problem and that'll cost me about a thousand dollars for labor, not inclusive of any parts that may need to be replaced. My problem here is that Nissan cannot determine the issue and is having me pay for parts while they change parts by assuming what they issue might be, since they are unable to determine the real issue. My biggest regret is purchasing a Nissan vehicle. The vehicle is barely 30,000 miles and it's costing me time and money.

- Brooklyn, NY, USA

My Nissan Murano has an automatic emergency braking (aeb) safety feature. About a week ago, I was pulling out of the garage at work. A car in the lane to my right and a little ahead of me, but not in front of me. I slowed as I approached a speed bump. Speed at this time was less than 10mph - about 5 mph. Once slowed, to get over the speed bump, I needed to press on the gas. The aeb system beeped quickly and loudly. The aeb symbol flashed on my dashboard. Then, suddenly and abruptly, the car stop. The aeb system stopped the car. As it did, I looked up. The other car in the lane next to me had managed to go over the speed bumps well before me and was never coming into my lane. The only other thing near me was the speed bump sign that straddled the median to the left. But again, it was not in my lane. I was not in any danger of hitting anything. Thankfully, the car behind me was about 20 feet away or it would have rear-ended me. I was scared and confused, but had to keep going to not block the exit lanes. After that incident, I noticed that the aeb light on my dash would flash, sometimes briefly, again, when I was not in any danger. In one instances, I pulled into a lane as I exited a gas station behind a car waiting at a red light. There was a car in front of me so I approached slowly to get in line at the light. The light turned green. And as I pressed the gas to begin to accelerate, the aeb light flashed. This time, the cars behind me were closer and starting to pick up speed. The car did not stop, thankfully. But these situations continued and occurred at least once a day. I called the dealer to ask about recalls. The service tech did not acknowledge any recalls and offered to test it for $145. This is a safety issue caused by Nissan. We paid extra for this feature and now I can't trust it and worry it is faulty.

- San Antonio, TX, USA

My barely 3 year old vehicle recently began displaying a warning that the anti collusion system was not functional and I noticed this also disabled and disengaged the cruise control resulting in sudden deceleration.this problem seems to reset when car is started and reoccurs after 15 or 20 minutes driving. I took the car to a Nissan dealership service dept both reps at the desk told me the problem was a recall on the less expensive more common rogue model but not on the Murano which used the very same components and also told me it was very expensive to fix.I searched on line and on numerous sites found it was a very common serious defect with a Bosch supplied sensor on the radar. Why are they fixing one model but not the same defect on the Murano.this is a driving safety feature I considered essential to my purchase and when suddenly fails disengaging cruise control presents a very dangerous situation. The manufacturer is well aware of the issue and insists I pay to diagnosis and at this point pay a very large repair bill to repair, ,,,unacceptable !

- Longs, SC, USA

The contact owns a 2015 Nissan Murano. While driving at any speed, the vehicle shook violently, an abnormal vibration was felt, and the braking was unstable. The failures occurred with no warning. The dealer (granite Nissan, 2626 E mall dr, rapid city, sd 57701, (605) 342-3400) test drove the vehicle and was unable to replicate and diagnose the failures. The failures recurred. The vehicle was not repaired. The manufacturer was notified of the failures and suggested taking the vehicle back to the dealer for further diagnostic testing. The approximate failure mileage was 58,000.

- Gillette, WY, USA

Purchased the Murano 5/15/2018. Almost immediately noticed a problem with braking/acceleration. The problem occurs when I start to apply my brakes to slow down the engine seems to rev up causing the vehicle to accelerate forward. This requires a need for me to slam on the brakes in order to get the vehicle to stop and get it back under control. The strange thing is that this occurs only about 1/3 of the time. However I feel this creates a major safety hazard to me and others around me on the highway. I have taken the vehicle to my local Nissan dealer on on 2 occasions to have them check this out. Unfortunately they say nothing is wrong but the mechanic says he knows what I am talking about because he has experienced it before with other vehicles. He also says there are no recalls for that issue.

- Princeton, WV, USA

My car that had less than 60,000 miles on it has had to have the antilock brake system replaced, the transmission replaced, the leather seats have tears on both sides of the rear seat, the windshield has over a dozen chips in it and most recently, when driving, my gas gauge went to empty although I had just filled it up less than 16 hours earlier and had not done any driving. I pulled over on the side of the highway, turned my car off and back on and the gauge reset itself. My car is now out of warranty and I'm waiting for the next major thing to happen.

- Columbia, MO, USA

When backing up in a parking lot, brakes were applied to stop the vehicle but brake pedal went to the floor and did not stop vehicle. Vehicle was shifted into park and vehicle then came to a stop.

- Mcalisterville, PA, USA

I was driving my wife and daughter yesterday, when all of a sudden the car shuts off. The car behind me almost ran into the back of my car. Another time on the highway, the car shuts off and I almost had a accident. I am scared that this can happen again and I will be putting my life and my family's life in danger.

- Bronx, NY, USA

I took my Murano to have the recall repaired. Nissan would not give me the car back due to safety concerns. They gave me a stripped down car not equal to mine. They said it takes five days to get the part from New York. That is a joke. They should be forced to expidite they part so I can have my car back! they are too cheap to pay for overnight shipping. I wanted them to give me a car like mine, they said it is up to the dealer. I reminded them that they recalled the car that is defective not the dealer. They get away with sticking it to the customer, they do not care.

- Little Rock, AR, USA

The contact owns a 2015 Nissan Murano. The contact received notification of NHTSA campaign number: 16V636000 (service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.

- Birmingham, AL, USA

The contact owns a 2015 Nissan Murano. The contact received notification of NHTSA campaign number: 16V636000 (service brakes); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Charleston, SC, USA

The forward emergency braking system warning light comes on (this means the sensor is not working and the emergency warning is not working; further you cannot use cruise control when the light is on). This has been a problem from the beginning of owning the car. The dealer tried many times to repair the problem, all unsuccessful. Next the dealer replaced the sensor, and the problem still exists. The warning light comes on when the vehicle has been driven for a few minutes- 5 to 30 minutes after starting.

- Winnetka, IL, USA