While driving down the road the electronic steering went out while I was in a turn I could not steer the vehicle and this caused me to cross into oncoming traffic and slide off the road before I could stop. After 30 min of trying to restart the vehicle the message to service the eps system was gone and I was able to drive it to the dealership as I was pulling into the dealer it happened again and almost hit new vehicles in the lot. The technician scanned the vehicle and reported that fca was or is issuing a VB9 recall to fix this problem, they will not authorize my vehicle to be fixed and no one has called me since I got a case number on Friday the case number is 68148835

- White Lake, MI, USA

Upon starting engine and backing from carport I noticed steering was stiff and 'service power steering' notice and symbol were displayed on dash. Absolutely no electric power steering assist. Tried restarting engine but problem persisted. I had no warning signs whatsoever, as the power steering had been operating exactly as usual the evening before. Thankfully the failure happened as I started the vehicle instead of negotiating a curve or driving in traffic. This failure happened with approximately 46,000 miles on the vehicle. These miles were almost exclusively normal highway miles on good, pothole and construction free roads. A part as integral to the safety and operation of a vehicle as the entire steering rack should not fail within 46,000 miles without some responsibility shouldered by the manufacturer, in my opinion. The steering rack alone was $1875 not including labor or taxes.

- Waycross, GA, USA

While backing into my parking space at work my 2013 Ram 1500 express lost power steering. The service power steering light came on and I lost the ability to steer. The electric motor could be heard trying to turn the rack and pinion but the tires where extremely difficult to turn. This happened at 60,000 miles within 2 weeks of sending my vehicle in to the dealership to fix recalls I had.

- Fort Wainwright, AK, USA

Our 2013 Ram 1500 suddenly lost it's power steering. Vehicle had been driving fine but had a "rubbing" noise when turning. Took to mechanic and said "this is typical of Ram's". wondering if that was precursor to electronic power steering (eps) unit to fail. Son had driven truck to school without issue. When started to come home service power steering light came on dash and he was unable to turn the steering wheel. Luckily this failed while parked, because loss if power steering on such a large vehicle would have certainly resulted in an accident. After investigation, this is a noted problem with Ram 1500 and has even resulted in recalls for other model years but not 2013. 2013 was the first model year for eps and it is clearly faulty. With a replacement part costing ~$2100 with labor an additional $600, this is a costly repair for an essential element for safe driving. This really should be up to Fiat-Chrysler America (fca) to own up to this defect and issue a recall before a serious accident causing injury/death occurs.

- Zeeland, MI, USA

While driving 35mph, the electronic stability control light came on. My wheel alignment was not longer straight. I went to a alignment shop and the tech said the rack and pinion is no good, the bushings are worn and they can not align the vehicle. Rack and pinion bolts are not straight. Bushings are worn. Pictures are attached.

- San Antonio, TX, USA

Vehicle was in motion backing out of my driveway. When I backed into the street and attempted to roll the steering wheel to the left to align myself in the direction of desired travel, the steering suddenly became extremely hard to turn and a red flashing light (bright red steering wheel followed by an exclamation mark) appeared on my dash. I immediately pulled back into my driveway and the steering wheel was all but impossible to move in any direction. The truck has less than 30K miles on it. My online research shows that at least 44 other 2013 ram1500 trucks have had the same problem. This is a latent safety issue and the manufacturer should have already issued a recall on this problem. Will it take a person, or persons, being killed as a result of this issue before it is addressed? additionally, the repair costs for this issue have varied from $1800-$2700 to consumers owning these trucks. Consumers should not be having to pay for something that is a major safety issue. Nor should these components be going "bad" on a vehicle with such low mileage.

- Ocean Springs, MS, USA

Complaint involving power steering: On June 16th when I was about to head home from a restaurant the car gave me a power steering error and the steering wheel wouldn't move. I had to turn off the car and start it back up for it to go away. I made it home that night but the next morning when I was leaving to work in the morning it gave me the same error and I wasn't able to get the code to go away nor drive the car. Since I couldn't take the chance of it happening while I'm out of town working. I haven't been using the truck. This also happened to my friends 2014 Ram and his charger. The same week it happened to my truck.

- Ames, IA, USA

This vehicle had a catastrophic failure to the steering rack in may of 2019. The vehicle had only 8400 miles and had been in like new condition. The electronic power steering failed, which locked up making it near impossible to handle. If exiting a highway at normal speed there would have been a major crash. Recalls have been done on later models but not the 2013, which was the first year of install. The repair bill was in excess of $2400. Right after the warranty of the vehicle. This should not have happened with this mileage in factory like new condition. Besides the danger involved the repair for same is absurd and should be repaired at the expense of Dodge. There are numerous blogs about the failure of this part and should be investigated.

- Naples, FL, USA

The contact owns a 2013 Ram 1500. While attempting to reverse out of the driveway, the power steering seized. The vehicle was towed to mark Dodge (3777 gerstner memorial blvd, lake charles, la 70607) where it was diagnosed that the entire front end needed to be replaced. The vehicle was repaired on January 23, 2018. On March 28, 2018, while driving approximately 35 mph, the steering ability seized again. The vehicle was towed to the same dealer where the front end was repaired again. The manufacturer was not notified of the failures. The approximate failure mileage was 45,958.

- Lake Charles, LA, USA

Turned the ignition on and the "service power steering " light came on and when I started the truck there was no power steering. The truck had 38000 when this happened.

- Carolina, PR, USA

I was driving home from mccall, id on Feb 4th in heavy snowy/ winter conditions in my 2013 Ram 1500 when my electronic power steering completely went out going around a corner. Thankfully I was able to manage the steering avoiding a guard rail and going into a river. I was towing a 1967 Volkswagen bug behind me as well. The dash lite up and was showing a service power steering light. I pulled over and turned my truck off and restarted it. After restarting it the light when away and my power steering came back. Fast forward one week, Feb 11th. I had just gotten to hailey, id. Approximately 2.5 hrs from meridian, id where I live. Once again snowy conditions. The power steering failed again, this time it would not come back. I had to drive home the next 2.5 hrs with zero power steering. My 2013 Ram 1500 has 32,100 miles on it. I have done some research and it shows that I need a new steering rack, that retails at $1,800 and is currently on back order. To me this hints a problem with the part. There is multiple people online having the same issue with there 2013. It would be nice if Dodge would stand behind this failing part before it claims someones life.

- Meridian, ID, USA

Turned the ignition on and the "service power steering " light came on and when I started the truck there was no power steering. The truck has 49985 miles and now I believe I must pay for the repairs. I was going to buy another Dodge but this has changed my mind my next truck will be a Chevy 2500 for sure.

- Orion, MI, USA

The contact owns a 2013 Ram 1500. While operating the vehicle in cold temperatures, the power steering failed and the steering wheel became very difficult to turn in either direction. Also, the "service power steering" message displayed. The vehicle was taken to crown Dodge (2120 chatman rd, chattanooga, tn) where it was diagnosed that the electric rack and pinion was faulty and needed to be replaced. The manufacturer was notified and did not assist. The failure mileage was 107,000.

- Ooltewah, TN, USA

The contact owns a 2013 Ram 1500. While the contact was warming up the vehicle, the power steering failed. The vehicle was taken to swope Chrysler Dodge Jeep Ram (located at 1012 N dixie hwy, elizabethtown, ky 42701, (270) 765-2181) where it was diagnosed that the module in the rack and pinion malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 149,000.

- Elizabethtown, KY, USA

The contact owns a 2013 Ram 1500. While operating the vehicle, the electric power steering became inoperable and the steering wheel became very difficult to turn. The failure was not diagnosed or repaired. The local dealer (arrigo Dodge, 5851 S. us hwy 1, fort pierce, fl) and the manufacturer were notified, but no assistance was offered. The failure mileage was 4,800. The VIN was unknown.

- Port St. Lucie, FL, USA

Dashboard reads "check power steering fluid". there is no power steering fluid reservoir on the 2013 Dodge Ram, it has an electronic power steering. Took to dealer for diagnostics who states the eps and radio use the same module and the eps module requires replacement. The steering wheel is locked up. The vehicle is inoperable with this fix. It cannot simply be wear and tear on a 5 year old vehicle. The eps module should be made to last a lifetime, and if not, then the consumer should be made aware that it will have to be replace within 5 years of purchase at an expense of up to $3K. I feel this is a manufacturer failure and should have a recall. I was lucky my vehicle was stationary at the time of the failure or serious injury could have been caused since the steering wheel locked up entirely. It does not turn whatsoever. If I was traveling at a high rate of speed on a highway or in heavy traffic, this could have resulted in not only serious injury, but possible fatalities.

- Jonesboro, AR, USA

Electric power steering rack went out 26500 miles $2700 to replace.this is a safety issue! recalled 2015 model but not 13&14! and they had problems. I guess it will take a death.

- Irvington, AL, USA

When starting truck a dash indication of "service power steering" is displayed. Attempt to turn steering wheel and it manual steering. No assist. Turn vehicle off for 5 minutes and start again and issue returns. Vehicle is unsafe to drive without power steering.

- Plant City, FL, USA

Driving vehicle when digital instrument cluster went black and engine stopped total loss of braking and steering assist. Loss of control of vehicle which rolled to stop. No collision or damage to vehicle. Vehicle restarts and driveable no digital information displayed. Dealer says digital instrument cluster failure. Concern definite safety risk if happened in traffic or when turning or stopping. Did the failure of the digital instrument cluster kill the engine or did something else kill the engine and the cluster. If the vehicle is driveable is it safe to drive or can expect repeat of same incident?

- Lexington, KY, USA

Electric power steering quit working on 6/28/18. Vehicle had only 29000 miles at time of problem. Dodge would not cover replacement for steering rack. Dodge Ram 1500 had a recall on this steering rack in 2015. But would not cover the 2013. The coast for replacement was $2617 vehicle was in motion on city street.

- Sarasota, FL, USA