The contact owns a 2014 Ram 1500. The contact stated that the steering wheel failed. The contact stated that when attempting to turn the steering wheel, the steering had to be turned with force to be able to complete the turn. The contact stated that there was no warning light before during or after the failure occurred. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic rack and pinion needed to be replaced. The vehicle was not repaired. The contact stated that that the vehicle was not included in NHTSA Campaign Number: 19E077000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 55,000.

- Saint Louis, MO, USA

WHEN DRIVING AT A LOW SPEED THE POWER STEERING ASSIST SHUT OFF. THE RED LIGHT WITH THE POWER STEERING SYMBOL AND ! CAME ON. I PULLED OVER AND TURNED OFF THE VEHICLE AND RESTARTED THE ENGINE AND IT WAS WORKING AGAIN, U TIL I CAME TO A LOW SPEED. CHECKED THE FUSE #78 AND IT LOOKED OK, PLUGGED IT BACK IN AND NO ISSUE FOR 3 & 1/2 DAYS, UNTIL THIS MORNING. THERE IS A RECALL FOR THIS ISSUE ON RAM 1500 YRS 2013 to 2019, BUT MY VIN DOES NOT REGISTER FOR THE RECALL. THIS STARTED MONDAY EVENING.

- Ocala, FL, USA

Turned ignition to on, installed seat belt. Turned ignition to start, dash icons lit up and went out except a new one. Put in drive and had no power steering. Backed up, turned off ignition. restarted engine with power steering working. Drove vehicle. Next day, no power steering. This time would not reset. Researched problem on computer, finding others having same problem. Checked fuses finding relating ones good, and no power steering pump. Will consult a mechanical solution.

- Edgewater, FL, USA

The contact owns a 2014 Ram 1500. The contact stated while driving at various speeds, the power steering assist failed to operate as designed without warning. The contact stated that excessive force was needed to steer the vehicle once the failure had occurred. The contact stated that the power steering assist would return while driving the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 124,000.

- Crossville, TN, USA

The contact owns a 2014 Ram 1500. The contact stated while driving 20 mph, the steering wheel became difficult to turn. The contact stated that the power steering warning light was illuminated. The vehicle was diagnosed at the local mechanic with needing the rack and pinion column replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19E077000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 54,000.

- Winter Springs, FL, USA

Steering column whining noise problem for the last two years that dealership could not pinpoint, finally blossomed into an extremely dangerous random intermittent loss of power steering at any speed on a truck with only 73000 miles. As with many, many cases related to RAM trucks and their electronic power steering problems that have surfaced, my situation is the same as many who are finding that although a recall has been issued on certain vin numbers and serial numbers pertaining to the rack and pinion and electronic gear associated with some models, that my numbers are not on the list, therefore replacement costs are somewhere in the range of $2800-$3800. It seems unfathomable that the same wide-spread problem can exist with the same exact rack and pinion system on so many trucks, but Chrysler refuses to acknowledge all but a fraction of the vehicles that are currently on the road posing extremely potentially dangerous and fatal outcomes. Recall VB9 needs to be revised as an immediate no-cost replacement of all these faulty steering mechanisms.

- Jackson, NH, USA

Drove my vehicle and then parked for one hour. Got back in and started it. Indicator light flashing for the steering wheel. I realized I could not turn my wheel. The power steering was out. I turned the vehicle on and off several times, and it "reset" itself and the indicator light was no longer flashing or lit up. Steering seemed fine as before. I drove it to the local Dodge dealership (Safford Dodge in Salisbury, MD) to see if they could check it out; mechanic came out and said it was electric power steering, he had seen this before, and it was unsafe to drive it any further. I felt uncomfortable driving it back home or to any other garage, as it was subject to going in and out. They are currently repairing the "power steering gear rack, " at a cost of $2500. I am thankful this did not go out while I was driving- I would have been unable to turn the wheel and could have caused a serious accident to my vehicle and/or others. I looked this up online and found over 100 similar complaints involving power steering issues in Dodge Rams. I am currently at approx 74,400 miles and have not previously had any issue with my power steering prior to Monday. I am available to be contacted any time. I do not yet have any paperwork from the dealership regarding the repair as it is still there, but I can scan it and send it to the appropriate person once I get something from them.

- Salisbury, MD, USA

Was driving home from church with my children in the truck when the dash lights flashes. It said battery power saver mode and then Service Electronic Power Steering. And then I started to drift towards the ditch. Was able to pull my truck off the road but it could-??ve been an accident. I called my husband and he came to look at it. He happened to be at O-??Reilley-??s when I called him so he picked up some things and came to figure it out. After learning their is no steering fluid and doing some online research he checked the fuses. Put his code reader on it and no codes. Turn the truck back on the light was gone and steering was fine. We decided he would follow me home. Drove 12 miles and had no steering again. My truck has 98,000 miles on it. I-??ve already had the rear main seal/ exhaust manifold redone (dealer warranty), entire rear including calipers, brakes, ball joints, wheel bearings, and tie rods redone (dealer warranty), and the rear brakes including calipers out of my own pocket Twice!! I-??ve only had the truck for two years. Plus a few other miscellaneous electronic issues for my electrical ports, radio and dash lights, Traction Control, heated seats, and Electronic Braking System.

- New Sharon, ME, USA

Sudden loss of electric power steering assist without warning or symptoms. Loss of power assist made steering extremely difficult. Vehicle is in an independent repair shop for an inspection and repair cost estimate. There was no warning or symptoms. Failure was SUDDEN.

- Gulf Shores, AL, USA

The contact owns a 2014 RAM 1500. The contact stated while driving 45 mph and making a right turn, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The contact stated that the failure persisted. Additionally, the vehicle would jerk forward while driving to its destination. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 200,000. The VIN was not available.

- Tuxedo Park, NY, USA

The truck has loss of power steering occasionally at low speeds. There was safety recall for the electronic power steering and I have been told by the dealership that they will not fix the problem under the safety recall because this VIN number is not on the NHTSA safety recall list. I need this fixed. This is a defective part installed from the manufacturer and they know that the eps is faulty. Reference number rc-VB9-19. Safety recall number VB9/NHTSA 19E-077 electric power steering, Chrysler : all modles

- Joplin, MO, USA

I was driving at high speed on the expressway and my electrical power steering quit working. I ran off the road and into the ditch because the truck was too hard to control without the power steering. I could have crashed into someone or injured myself. This is a very dangerous situation to be in if you are driving at any speed. If my wife had been driving it could have been fatal. Additionally, the repairs were over $3500. I will be selling this truck as it is too dangerous for anyone to drive. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Jacksonville, FL, USA

The contact owns a 2014 Ram 1500. The contact stated while driving 75 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact pulled over to the side of the road. The vehicle was driven to his residence at low speeds. The contact stated that the following day the failure recurred with the power steering warning light illuminated. The contact drove to his residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was informed of the failure. The failure mileage was 164,918.

- Cypress, TX, USA

Parked the truck and went into the grocery store, came back out and started the truck. Then I noticed the steering wheel with an exclamation caution -??? light was on and had no power steering. Drove 5 minutes to my house and parked it. This could have been fatal if I was driving and the power steering had went out then. It's time to get this item recalled before someone looses their life!

- Midway, WV, USA

The vehicle was being driven home from work, when the truck went into battery saver mode and the power steering stopped working. I was moving forward and the steering became almost impossible to control. I am 6'2 and in good shape, so I manhandled the steering to control the vehicle, and I got the vehicle to turn, barely missing 2 parked cars. If I wasnt strong enough to turn the wheels, there would have been damage to property and parked cars. The only light to come on was "battery saver mode" on the Driver info screen. Problem was a faulty battery, but in same hand, there should be a better system in the steering if the power fails in the vehicle. This problem happened in Canada, but there is much better response to dealing with issues from this organization in the USA.

- Calgary Alberta Canada, AR, USA

While operating my 2014 ram 1500 with approximately 76000 miles the power steering went out unexpectedly and without warning. There were no dash lights or indications of any problems with the steering system. Power steering was lost immediately Making it very difficult to steer and negotiate turns. I feel if this would have happened in the process of negotiating a turn it most likely would have resulted in a crash. I have not had the issue inspected or serviced at this time and no crash occurred.

- Leesburg , OH, USA

Steering wheel sticks on both left and right turns. Spoke to my mechanic he advised there is a known issue on Ram trucks with the electronics on the power steering. He told us there are multiple recalls on this issue between 2013 and 2020. I called Chrysler and all they would tell me is my VIN is not under the recall. Told me to fix my truck and if it falls under the recall at any time they will reimburse me. I don't 2800 dollars to pay for it..

- Oviedo, FL, USA

I was driving my truck when the power steering service light came up and the steering went so hard I couldn't turn it, causing me to almost hit another car while turning.

- Nogales, AZ, USA

Electronic power steering system goes out with no prior warning while driving, leading to locking and difficulty to turn wheel.

- Orlando, FL, USA

While driving my truck on old GA2 a two lane county maintained gravel road. The electric power steering quit without warning when I was entering a switchback curve.the sudden loss of power steering almost forced me off the the road. It was physically all I could do to keep the truck on the road. Anyone with less upper body strength would have gone off the mountain.

- Ccisco, GA, USA