The contact owns a 2015 Ram 1500. The contact stated while her husband was driving 30 MPH and making a turn, the steering wheel was significantly difficult to turn. The vehicle was taken to an independent mechanic, where the contact was informed that the Electric Power Steering (EPS) had failed; however, the part to do the repair was on an indefinite backorder. The contact related the failure to NHTSA Campaign Number: 16V167000 (Steering). The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Gillette, WY, USA

The contact owns a 2015 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel seized with no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

- Lawrence, KS, USA

Drove from North Carolina to Wisconsin [XXX] for a vacation, second day, [XXX], in Wisconsin went to start up my truck and had a "Service Power Steering" light appear on my dash. Steering wheel was extremely stiff to turn left and right. I tried disconnecting the positive terminal on the battery with no success. I called 3 different Dodge dealers in Wisconsin to see if they had any information on the issue. I was then notified of a possible Electric Power Steering (EPS) failure. Being 1,800 miles from home, this was not very exciting to hear. I was able to disconnect both terminals of the battery and get my power steering back in order to white-knuckle drive back home with the hopes of not losing my power steering while driving through the mountains. I will be calling my local dealer tomorrow, October 16, 2024 to inquire about possible steps to resolve this issue going forward. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Cameron, NC, USA

The contact owns a 2015 Ram 1500. The contact stated that while driving at lower speeds, the steering wheel would become stiff. No warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 101,000.

- Gallipolis, OH, USA

I was driving on the highway when my power steering went completely out. I had no warning and had no idea what was happening. I could not steer my vehicle. There were other drivers all around me and they all had to avoid my truck. I gradually slowed down and was able to pull it off to the shoulder, almost getting in multiple accidents on the way. I called the closest dealer and they said it was a failure of the electrical power steering system. I was able to get my truck to the dealership. They inspected the truck and they said the part that failed was the power steering rack (Part #68628858AA) and that there was no recall for this system. My truck has now been in the shop for over two weeks and the dealership says this part is on backorder (Which is a clear indication that there is a bigger issue with this part). After doing some online research, I found there have been numerous reports of power steering issues and recalls for 2013-2016 Dodge Ram 1500s which makes me question why my vehicle wasn't included. This was a terrifying situation and I think this requires the attention of the NHTSA.

- New Orleans, LA, USA

Driving on the highway and power steering failed. Almost got into an accident pulling off the highway. Power steering failure light came on the dashboard. Dealer told me the recall had nothing to do with my VIN. There was no accident to cause the problem. The truck is in overall great condition. I think there are many Ram 1500 trucks out there that fall under the 2016 power steering recall and mine is one of them. Quoted out $3,000 and no sign of a power steering rack available for who knows how long. Very discouraged and taken advantage of.

- Binghamton, NY, USA

Intermittent issue with power steering where the wheel becomes extremely hard to turn in both directions. Also have had issue where wheel will stop turning midway through a turn and when trying to return to center.

- Phillipsburg, NJ, USA

ABS module has failed and is affecting steering, transmission and speedometer. Truck is not driveable and dealer cannot obtain the needed ABS module. Manufacturer is not supplying them. Truck spent June and July on dealer lot but no repair is possible. Truck was towed to my home and is useless in current condition.

- Homestead, FL, USA

Number 8 roller fell down and cause the camshaft to have deep groove in the loob. I rebuilt the upper part of the motor bur now still getting check engine light on-?? july 2023 2nd) Now the power steering is trying to lock up while driving. On sept 2, 2024

- Dyersburg, TN, USA

The contact owns a 2015 Ram 1500. The contact stated while driving at an undisclosed speed, the service power steering warning light illuminated. The vehicle was driven to the residence. The following day, the vehicle was started, the service power steering warning light was illuminated. Additionally, the power steering was inoperable and failed to function as intended. The contact performed a diagnostic test and retrieved DTC code: C2217, which indicated a failed power steering unit. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact researched NHTSA Campaign Number: 16V167000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 108,000.

- Cottage Grove, MN, USA

Power steering stops working. Then will be being working again.

- Dexter, GA, USA

My power steering failed suddenly while driving in the middle of a turn. I nearly crashed into a group of people on a sidewalk because the wheel was nearly impossible to turn. I was given no warnings or indicators ahead of time. I now have the "Service Power Steering" light on my dash and it is still very difficult to turn my wheel. A reputable mechanic has inspected the issue and has identified that the power steering module is completely malfunctioning and they will need to replace it entirely (quoted $3500). I have seen that there was a recall specifically for power steering on 2015 Ram 1500's, but Fiat/Chrysler has advised that my VIN does not qualify for the recall. This sudden failure on the power steering is extremely dangerous and could cause loss of the life to drivers, passengers, or bystanders. Please urge Fiat/Chrysler to issue a recall on all 2015 Ram 1500's!

- Chattanooga, TN, USA

The steering in the truck prevents us from safely making necessary left and right turns when backing up and driving forward. It has caused near accidents and had it investigated at the local RAM dealership. The steering is defective, but will cause us thousands of dollars to replace because a recall has not been solidified. Fix this please for the safety of my children.

- Mt Juliet, TN, USA

The steering system failed as I was about to begin backing up. A service light came on to service power steering. I no longer had any power assist to turn the wheel and it was nearly impossible to turn enough to get out of the traffic way. No fix has been performed yet.

- San Diego, CA, USA

I have replaced the rack and pinion on my truck 3 times so far. It keeps failing. This is unacceptable. There is obviously a problem and Ram has to address it. How is it possible only certain trucks qualify for a recall regarding the same exact thing. My truck is currently at the shop getting the rack and pinion replaced again. As they were trying to get the truck into the bay, due to the power steering not working, it was crashed into a pole. This needs to be resolved asap!

- Hollywood, FL, USA

My truck wheel does not turn and I-??m getting the service power steering on my dash with the red wheel and exclamation mark!!! Please advice why isn-??t there a recall yet this been going on for a couple years now

- Humble, TX, USA

Truck completely lost steering control while maneuvering. When trying to turn left the truck would violently turn the steering wheel to the right, and vise versa. Or just not turn at all. This is a major life safety issue and needs to be recalled immediately.

- Plant City, FL, USA

While traveling at 40 mph my steering locked and was unable to turn the wheel at all. By the time I stopped I was on the shoulder of the opposite lane. Lucky for me there was no traffic or else it would have been a head on collision. Had the truck towed and learned that the electronic steering failed and the replacement parts were 90 days plus on backorder. After searching 2 weeks found a used one in a junk yard. this problem will cause an accident that could easily be fatal.

- Pt Charlotte, FL, USA

The power steering went out as I was about to drive the 2015 Ram 1500. The vehicle is available for inspection. A warning light appeared on the dash..red steering wheel with red exclamation mark. I was not able to drive the truck as I could not turn the steering wheel. I had it towed to the local RAM dealer who gave me an estimate to replace steering rack and pinion. The truck has been garage kept and has less than 5,000 miles on it !!!

- New Oxford , PA, USA

While turning into a parking lot from the road, the steering locked up and was impossible to turn left or right. Basically stuck in the middle of the turn lane and parking lot. Flatbed tow truck was called and transported to a local repair shop.

- Saint Charles, IL, USA