Partial loss of power steering while driving.

- Gillespie, IL, USA

While driving almost complete loss of steering. Very hard to turn. After a battery reset, it corrected, but very short lived. I was able to get the vehicle home, but has been undriveable since. Now there is absolutely no steering at all, the rack and pinion is completely locked. The only warning light is the "service power steering" light on the dash, no codes in the computer. Through research, I found that there is a known issue with the computer board on the rack and pinion which is known to cause this problem. The only solution is to replace the rack and pinion with a new one. There is already a recall for vehicles that predate mine, but mine is not included. I have just ordered a new rack and pinion and am having it replaced, but there is a significant core charge, so I will not be keeping the old one.

- Norfolk, CT, USA

I lost power steering and hard to steer. I looked at fuses and f78 looked to be good. I made an appointment with Dodge dealer and when I was going to bring it steering worked. Now I need to wait to see if this issue happens again and this is dangerous while driving. There should be a recall on Module that causes this. I-??ve read where this is common. We shouldn-??t have to drive a vehicle with a known problem as you all are investigating this issue. Thank you!

- Georgetown , TX, USA

I am having continuous problems with electric power steering! I-??ve taken truck to local dealership! Hights dodge! Madison Maine! Had it inspected while under warranty! Was told no issues with it they claimed they cleaned the connections and claimed that it was working with no issues!! As soon as I left the dealership it started acting up again! The steering wheel will actually get stopped and extremely hard to turn! Almost caused several accidents! The power steering is always intermittent! But dealership says there-??s nothing wrong with it! This problem could have been resolved while it was still under extended warranty! They chose not to do anything! Now it-??s out of warranty I-??m expected to pay for repairs now! For the same problem that I reported and had looked at by dealership! This vehicle has only 88k on it the power steering should work!! Vehicle shows no codes! Does not indicate any issues! Try to drive it and it-??s like trying to steer a truck from the 50-??s with no power steering! I-??ve talked with many people with same vehicle they all report same issue with electric power steering not functioning properly!! It will end up causing injuries or death when the power steering decides it doesn-??t want to work!!! Accidents will happen no doubt!!-??

- Norridgewock, ME, USA

Power steering quits working while driving.

- Lumberton, TX, USA

Power steering (EPS) warning flashes when the temperature drops below 32 degrees. Wheels immediately become difficult to turn.

- Bothell, WA, USA

Power steering completely went out, without warning, while driving 55 mph. No prior warning - all of a sudden a red light came on with exclamation point saying the power steering must be serviced. Incredibly difficult to steer / drive it to a certified Dodge dealership. A quick inspection found the problem to be: Electric power steering gear unit must be replaced. Estimated price quote for MOPAR replacement part and labor is $3000+

- Halifax, PA, USA

On [XXX] my power steering system completely froze in sub-0 temperatures. The wheels were unable to steer right or left. After idling for some time, it unfroze resulting in a grinding noise and very stiff steering. This has continued where the steering freezes in cold temperatures and continues to grind. The vehicle was brought to Main Motor in Johnstown NY (dealer) to inspect this and they determined that the Steering Rack (which includes the EPS) had failed- mainly the steering gear. The truck has 88,000 miles. This is a sealed, unserviceable system and should not fail at this point. The dealer price for a replacement part was $3010 plus labor. As the truck had been out of warranty for a month, I brought it to an independent shop for confirmation and they will be completing the repair. These steering systems are a known issue, I spoke to the consumer complaint department at Ram and through the dealer. Neither wanted to rectify the situation at their own cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Delanson , NY, USA

Steering issues with power steering not working properly.

- Manchester, NH, USA

Intermittently failure of my power steering. Fluid is full, all components appear fine when inspected by mechanic. Upon further research discovered could be an issue with the circuit board. Unable to drive my truck due to the lack of power steering causing a major potential safety issue.

- Ward, AR, USA

There-??s numerous reports with the same year, make, and model regarding power steering issues and Dodge doesn-??t seem to do anything regarding it. My power steering is out and it-??s a huge safety issue because it went out on me while driving on the freeway and it-??s happend to thousands of more Drivers as well from what I-??m reading

- Victorville, CA, USA

The power steering goes in and out intermittently, while making aturn the power steering went out making it difficult to steer, i crossed the double yellow line stopping just short of the curb. if there was a vehicle traveling in the opposite direction i definitely would of collided. it was 5 am and traffic was slow. it appears this is a known problem for RAM trucks. And there appears to be a NHTSA investigation open.

- Southington , CT, USA

The power steering quit the steering was very different to use and make turns. There is a steering wheel icon in red and message that says to service power steering. I took into dealer after a day they got the code to reset I drove home and the code came back on and I lost power steering again and the steering icon is back on. The dealer says you will have to replace the power steering module which doesn-??t seam right if they can temporarily get it to clear

- Roy, UT, USA

I am experiencing the loss of Power Steering I have the Electronic Power Steering issue that a lot of people are having. I have been to 2 mechanics and one being the dealer that says the power steering is faulty and its the same issue that a lot of others are having but Ram tells me that my truck is just out of the recall dates by a couple months and there is nothing they can do they say so I am reaching out to try and get help with this as it is the same issues on the recal

- Odessa , MO, USA

The truck lost all steering capability - the RAM dealership said it needs a complete steering electric power steering system replacement, totaling over $4,000.

- Evans, GA, USA

The contact owns a 2016 Ram 1500.?The contact stated that while driving at 20-?"25 MPH, the steering became inoperable. The contact was unable to control the vehicle and crashed into the curb, and the passenger side tire popped. The driver continued to drive and parked. The contact changed the tire, and upon starting the vehicle, the tire and traction control warning lights illuminated.? The contact noticed the passenger side fender and rim were scraped from the cement. The contact stated that the failure was due to NHTSA Campaign Number: 16V167000 (Steering). There were no reported injuries, airbag deployment, or police report filed. The contact called the local dealer, who scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

- Davenport, IA, USA

I was driving the truck and went to make a turn and suddenly the power steering went. It was very difficult to drive and was a definite hazard to myself and others. I took the truck to the dealer where they in turn said there was not a problem with the power steering. I have included the document given to me by the dealership. Upon my own investigation the power steering has defaulted many other drivers as well. This should be a recall. I then disconnected the battery and reconnected it two days later and the power steering returned. Withing the next few days the power steering went again. This is an electrical power steering and needs to be investigated asap. Yor help in greatly appreciated. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Jacksonville, FL, USA

My steering wheel only turns violently to the right (I have a video that will not upload). My husband almost broke his thumb when it happened. Thankfully no one was injured. However, we were about to leave on a 1200-mile trip when this happened. This problem will not go away. Ram has refused to even look at the truck even though there is a recall on this in 1500 Ram trucks including diesels like mine, but not my vin#. There was absolutely no warning before this happened. We are grateful we were not on the highway when this happened, or I would not be able to write this to you today. I called Ram customer service on 11/6 and disconnected right when they were giving me the case number. I called back on 11/7 to get the case number and was informed that the last person never created one. She created 2 case numbers for me, 1 to look at the vehicle as this is a major safety issue and another one for my rental car expense and told me I would be contacted in 4 business days. On the 4th day I called customer support back and they told me to tow it to a local dodge dealership and confirmed which one to send it to that was close. I called to have it towed there and called customer service back to let them know and the women told me that they denied my claim on 11/8 and in addition she informed me that she also had me tow it to a non-authorized dealer. I was never notified and why did they have me tow my vehicle to a dealer if they never planned on looking at the vehicle. Also, they let me eat this cost and the cost to tow it out of there. I need my truck back and I can no longer afford the rental car in addition to $3800 (right now) to fix the truck so I am having "My Mechanic" (name of shop) fix this issue and I am paying out of pocket. However, they can only find an OEM part and I am afraid that this part may end up being faulty as well.

- Hamilton, NJ, USA

ABS module on the vehicle has failed. Took it to be diagnosed and was told the code was that there was an internal component failure and the module would need to be replaced as it is a common issue. Intermittent service power steering message while driving and power steering stops working making vehicle has to maneuver at low speeds. Power steering returns after the vehicle is shut off and restarted. Have not been able to be reproduced for dealer to diagnose.

- Sunrise, FL, USA

There is a problem with the rackin pin power steering. My vehicle steering wheel will just stop turning without a struggle and then kick back in.

- Loganville, GA, USA