Alternator with etorgue has gone out leaving the truck stranded and no parts are available. I order one on the 23rd of June 2025 it is now September 9th 2025. There is no update and part is still showing back ordered.

- New Harmony, UT, USA

Issue started with a "service shifter" warning at just shy of 3,000 miles, in January of 2019, and upon speaking to the dealership, they advised to shut off the truck and restart which cleared the "service shifter" warning. They said it was a glitch and that should remedy the issue. This issue became more frequent later (after manufacturers warranty ran out) It started leaving me stranded, sometimes for hours around 45,000 miles. Later, I suffered a multisystem failure and warnings that the truck was not in park, the shifter would not turn, truck would not start, and multiple other warnings. We were able to replace the battery which we thought had fixed the issue, but two weeks later it has done it again, and this time the battery disconnection for a period of days has not fixed the issue. I still owe two years on this truck and it has been a lemon. I have taken it to two dealerships, neither can fix my issue. I have done countless hours of research to address the issue. I am paying payments and do not have anything to drive. I need help with this issue. I have maintained the vehicle and have only put close to 60,000 miles on the truck. There is no logical reason I should be dealing with this many major issues that even the dealership can not seem to remedy. With such low miles and at only 7 years old, these issues should not be considered "routine maintenance" at the point in the truck's life. I believe this issue needs to be investigated, as I know many RAM owners who are facing the same issues that I am having, with no answers as of yet. I have been watching for recalls or statements from RAM, but nothing yet. Thank you for your time and careful considerations. I look forward to seeing a solution to my issues. Until then, I'll be stranded in Virginia, paying for transportation that can't be fixed.

- Marion, VA, USA

Mgu failed and has been on backorder for months

- Erie, PA, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at 35 MPH, the vehicle jerked violently and downshifted unintendedly. Several unknown warning lights were illuminated, and the gear shift indicator and speedometer were malfunctioning. The contact was able to pull over to the side of the road. The contact stated that the failure had recurred while driving at various speeds, and the vehicle stalled on several occasions. The contact was able to pull over to the side of the road. The vehicle was able to be restarted after 5-15 minutes. The vehicle was taken to the dealer, where it was diagnosed with loose wires. The vehicle was repaired; however, the failure recurred. The contact stated that while his son was driving 65 MPH, the failure recurred, and the vehicle shut off. The contact's son was able to pull over to the side of the road. The contact-??s son was unable to remove the ignition key when the vehicle shut off. The vehicle was taken to the dealer several times, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 16,000.

- Savannah, MO, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted from drive(D) to park(P) independently. After shifting back to drive(D), the vehicle returned to normal functionality, but the failure became a regular failure. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Lame Deer, MT, USA

Motor Generator Unit failed at 89,000 miles. Three dealerships that I spoke with having waiting lists of customers for this repair. Backlog on part is up to four months. It is evident that this is specifically problematic to the models equipped with the 5.7-liter V8 Hemi MDS VVT eTorque Engine. Federal warranty expires at 80,000/ 8 years. Based upon the number of vehicles effected and specific to eTorque engines, seems like a recall (or reimbursement) is warranted in this case.

- Medina, MN, USA

The dangerous behavior occurs only when the truck is in four-wheel-drive. Two behaviors: One:Low range. Ascending up a steep dirt road without warning truck shifted into neutral and got stuck there. Shifting into reverse drive or park did not take it out of neutral. The steering and brakes worked. The four-wheel-drive, low and four-wheel-drive high indicatorlights were blinking simultaneously. This behavior persisted after turning the truck off and on again. I had to back down a switchback dirt road. Eventually, I thought to disconnect the battery and reconnect it which corrected the behavior and put the truck back to normal. I no longer use this truck in four-wheel-drive low. I am having the truck looked at by a second dealer service department to try to diagnose this problem. 2: the second abnormal, behavior occurs in four-wheel-drive low, first gear heading downhill using the engine compression for braking. The truck will without warning shift into 2 Wheel Dr. high range, and the four-wheel-drive, low and four-wheel-drive high indicator lights blink simultaneously. This behavior is corrected by turning the engine off and then on again.

- Montrose, CO, USA

My 2019 RAM 1500 Big Horn/Longhorn 3.6L V6 (VIN: [XXX] ) experienced a sudden and catastrophic engine failure without warning while driving. The vehicle shut off unexpectedly on the highway and would not restart. There were no prior dashboard warning lights, low oil pressure indicators, or error messages before the incident. A full diagnostic revealed severe mechanical failure in cylinder 1, including piston-to-valve contact and 40% leak-down with compression at 50 psi. This damage rendered the engine inoperable and required a complete replacement. Prior to the failure: The vehicle was regularly maintained using synthetic oil, following the manufacturer's recommended intervals (between 6,500-?"10,000 miles). The oil life indicator was followed, and the truck was never low on oil or pressure. A Customer Satisfaction Notification for PCM (Powertrain Control Module) reprogramming was never completed due to the dealer-??s system being down on two separate service visits. Despite following proper maintenance and attempting to comply with the manufacturer-??s recall-like notice, the engine failure occurred without any warning or indication. The dealership and warranty provider have attempted to deny responsibility, blaming maintenance intervals without proof that it caused the failure. This is a serious safety concern as the engine shut down at highway speed, placing me and others at risk. I am requesting NHTSA investigate this issue and whether PCM logic, a known defect, or improper diagnostics at the dealership contributed to the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Prairieville, LA, USA

Truck was stopped. Then as I started pressing on the gas pedal, there was a warning sound. The gear selector knob rotated on its own from D to P and the message on the screen said to start / stop the vehicle to put it back in gear D. This put myself and my family at risk of a car accident as we were merging onto an expressway. This happened while the truck was starting to accelerate. This is the second time this happens.

- Gresham, OR, USA

The vehicle will require that you shift it into park when slowing causing you to have to stop the vehicle place it in park then back into gear. This has happened regularly since about 20,000 miles on the vehicle, most often occurs in warmer weather months and it randomly occurs but at least weekly. This is a known issue among many Ram owners as noted in the online chats and forums. Pulling into traffic can be an issue.

- Wilmington, NC, USA

The star connector on the CAN C BUS will start to have communication problems with the all the systems on that star connector approximately after about 15 to 20 min after driving. Systems that were constantly going in and out were the front and rear parking sense, ABS and traction would go out. Service shifter message, caused the transmission to up shift while driving at a constant speed. After getting a check engine light, I hooked up my code reader and had a code for the park sense control module. I proceeded to replace that module and was unable to get the code to go away. Upon further investigation, I found a history code for the CAN C BUS PERFORMANCE code and researched on this topic in the forums with other owners of the same truck and looked for any maintenance for this topic as well. These owners would have the same problem that my truck was having and the dealerships were unable to pin point the malfunction of all these systems. I did find video of an owner that had the same problem as my truck and he was able to pin point the problem down to the star connectors. The star connector would slowly over time while the vehicle was on would slowly take on more power then it was supposed to and overload the star connector. Upon learning about the star connectors, I learned how to replace them and after I replaced the star connectors for the exterior and interior components of the vehicle, everything went back to normal. I do still have the star connectors that were taken out incase I wanted to get them tested for the same issue the other guy found out

- Fountain, CO, USA

While driving the freeway at 70 mph, the truck flashed a message to service shifter. Windshield wipers starting going on their own, all messages popped up on dashboard, and the vehicle started gradually slowing down posing a safety issue. Speedometer was going from 0-50 mph back and forth and steering wheel was hard to maneuver. I was able to get off the freeway and into the frontage safely. However, turning the vehicle was a hassle and even more so when I tried to drive in to a parking lot to get to a safer area since the truck wouldn-??t respond to the gas pedal nor would the steering wheel cooperate. If I wanted to turn it left it jerked on its own to the right. Vehicle shut off on its own and wouldn-??t power back on after that. Tow truck had to be called and was told this was a cause of rfh by rear window(shortage caused by leak on third brake light) this happened after it being repaired. Truck was in shop for over two weeks. Today I-??m being told it is the rack and pinion system causing this shortage and issue. Awaiting repair quote for that

- La Feria, TX, USA

While driving down a curving mountain highway above 70 mph, the gauge cluster displayed -??shift to park-?? or -??shift to drive-?? I don-??t recall exactly. The transmission then downshifted dramatically, perhaps into 3rd gear, then the motor shut off.Thankfully, I successfully merged through heavy traffic to the narrow shoulder but the truck would not restart. After over 30 minutes of attempts (fuel tank above half)I called a tow truck. My family climbed up the hill to get a safe distance from the road. It was cold and dark and things could have gone much worse. Ram owners on internet forums have described this exact problem many times and it-??s clear that this is a wide spread safety issue. This is the second time the truck had lost power while driving in the same manner. The first time the dealer could not replicate the issue while it was under warranty and returned it to service. No I-??m out of warranty, need a new transmission at largely my own expense and there are zero available in the country. The dealer has my truck for an -??indefinite-?? time period.

- Peoria, AZ, USA

I purchased a 2019 Ram 1500 in November and have since been unable to pass state inspection due to several issues with the vehicle. I have contacted the dealership three times to request repairs, but they have repeatedly told me there is nothing they can do. I reached out to the Massachusetts Lemon Law, and they advised me to contact a lawyer immediately. The problems preventing my vehicle from passing inspection include excessive play in the bushing of the right front upper control arm, excessive play in the ball joint of the right front lower control arm, issues with both front struts, and excessive wear on the stub shafts of the front differential assembly, necessitating a front axle replacement since a kit is unavailable. Additionally, both front axle shafts need attention, and I require four-wheel spacers to prevent tire rubbing, as well as four fender flares. Within the first 30 days of purchase, I informed the dealership about the truck's tires not passing inspection. They acknowledged the tires were worn but claimed they still passed. When alignment issues arose due to bad ball joints, the dealership insisted the ball joints were up to spec. Unsatisfied, I sought a second opinion from another Dodge dealership, which confirmed the ball joints were faulty and identified additional issues with the front axles, struts, control arms, and front differential assembly. I provided this information to the original dealership, seeking repairs, but was again told there was nothing they could do. I have documented all my communications with the dealership and their responses. At the time of purchase, I received a powertrain warranty through Zurich that covers the front axles and front differential assembly. However, the dealership did not provide an inspection report or certification of the vehicle's condition when I bought it.

- Peterborough, NH, USA

The MGU for the hybrid system of the etorque of them truck failed. The bearing inside of it has started to grind and there is very little replacements available to consumers for repair. The dealership, Fernley Ram, located in Fernley Nevada stated that there is only 210 parts available in all of the US. Im reading in different forums that there are thousands of consumers waiting months (4-6 on the high end) for the part to be available. The part failing can cause power loss to vehicle while driving and thankfully it failed when I was arriving home today. Just wanted to bring this up so it can be known and hopefully a remedy can be figured out.

- Fernley, NV, USA

Ram Rebel suffers from -??Service Shifter-?? warning frequently; occasionally pits itself into neutral and requires to be put into park; front and rear park assist seem to be associated with this fault as well as it disables and enables randomly. Major electrical issue with shifter/transmission issues and parking sensors.

- Deland, FL, USA

electric controller is failing causing the power system to fail

- Austin, TX, USA

The power train component, specifically the etorque alternator (MGU) has failed and verified by CDJR dealership service department. My vehicle is available for inspection upon request. The MGU component affects the emissions control of the vehicle and is a generator for a battery cell located in the rear of the cab. The MGU failure could cause damage to the hybrid battery system, electrical failure, and reduction of emissions control. The issue has been replicated by numerous dealerships that I have contacted as the replacement part is on a national back order (dealer representative stated over 5,000). This seems like a substantial problem known by the manufacturer and yet there isn-??t a repair/replacement option for numerous consumers. There were no warning lamps alerted during the failure. The failure consists of a -??whining-?? noise located in the engine compartment at the alternator/MGU and significant reduced fuel economy.

- Trenton, OH, USA

See attached document for complaint

- Tillamook, OR, USA

The contact owns a 2019 Ram 1500. The contact stated that while her husband was driving approximately 50-55 MPH, the ABS warning light illuminated. The 4WD not available message was displayed. The contact stated that the vehicle was fishtailed while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Aurora, IL, USA