Our screen turns black, the heat is activated and the windows lock. Dash notifications for ABS flash along with others including blind spot notifications. This occurs while driving. This is a major distraction and concern.

- Louisiana, MO, USA

The PCM has completely shut down, the truck has 50k miles, has been serviced regularly, and is in excellent condition. 2021 and newer models have been recalled due to the same issue but not 2019.

- Toccoa, GA, USA

The MGU has failed. The truck is undriveable. It was diagnosed by Ram dealership.

- Strawberry Plains, TN, USA

Truck was stopped. Then as I started pressing on the gas pedal, there was a warning sound. The gear selector knob rotated on its own from D to P and the message on the screen said to start / stop the vehicle to put it back in gear D. This put myself and my family at risk of a car accident as we were merging onto an expressway. This happened while the truck was starting to accelerate. This is the second time this happens.

- Gresham, OR, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" -The issue involved the truck-??s parking and collision avoidance systems, which suddenly shut off. A warning message appeared on the dashboard stating "Service Shifter." This issue may be related to the electronic shifter module or associated control systems. The vehicle is currently available for inspection upon request. How was your safety or the safety of others put at risk? -The sudden deactivation of both the parking and collision systems while the vehicle was in motion created a serious safety hazard. Without collision avoidance functionality and the ability to securely park the vehicle, there was increased risk of unintentional vehicle movement or inability to avoid obstacles, which could have led to a crash or injury. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, the truck was taken to an authorized dealer for assessment, and the issue was confirmed. Diagnostic tests found trouble codes starting with "U", which typically indicate a communication or control module fault within the vehicle-??s network. The codes provided from the dealer are U0159, U0140, U0100, U0137, U0102, U10121, and U0101. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -The issue has been inspected and documented by the dealership. There is no indication that police or insurance representatives have inspected it at this time, but the incident and diagnostics are recorded in the dealer-??s service records. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -Yes, a warning message "Service Shifter" appeared on the dashboard. This message coincided with the shutdown of the parking and collision systems. These symptoms appeared suddenly and without prior warning during regular vehicle operation.

- Crestview, FL, USA

Driving 60mph in 8th gear while raining, 40 deg F, in Minnesota. The truck shut off (I did not press the Start/Stop button) and dash said "Vehicle Not in Park." Went to pull over, put on turn signals, but they didn't work (it acted like the vehicle was completely shut off but was still rolling at 50+ mph in 8th gear - there was no indication on the dash that showed green light indicating turn signal was working). I suspect brake lights also did not work at this time, but cannot confirm because I couldn't see them. I pulled over to shoulder, slowed to a stop, and put vehicle into Park manually. Pressed Stop/Start button and vehicle started. No codes were thrown. Drove another 2-3 miles and similar issue happened again. Display flashed on and off (then completely turned off) when coming to a stop this time. Vehicle stayed running but again said "Vehicle Not in Park" on dash. No other indication on dash (no warning lights). Drove vehicle back to dealership to get inspected. Similar issue occurred 4 more times on the 12 mile drive to dealership. When I got the vehicle into the service shop, I put it into Park, then pressed the Start/Stop button, but the truck would not shut off. I left the vehicle with the dealer and they are currently diagnosing the issue. 105,000 miles on vehicle. First time this issue has ever occurred on the Ram since I bought it used with 67,000 miles on it. Scared the heck out of me - I had cars swerve around me as I pulled off to the shoulder without any indication - no brake lights (I assume), no turn signals. Very scary. I am worried about driving my family (wife and 2 young children) in this vehicle. What has scared me even more is I looked up this issue online and I have found 100s of examples in the forums of similar (or exactly the same) issue happening to them! I have had all recalls completed on my truck and keep meticulous care of it. I am an engineer and understand technical details well - this electrical issue scares me. Not safe.

- Stillwater, MN, USA

I took my truck into my mechanic for a loud whining noise coming from my engine bay. I was told my alternator is going out. I have a 2019 ram 1500 5.7L v8 with the e-torque system. Part number 68438054AB or 68623194AB. This part you can literally buy from no one. Not a dodge dealership, mopar or any other website. There is about 1 listing I saw for a used one which was $1000 over what a new one would cost. If this part goes out I-??m fully unable to use my truck which has 56,000 miles and is my only means of transportation. I have absolutely no chance of buying this part from anyone or anywhere at this current time. I can barely afford to buy the part even if it was available and I surely can-??t afford to pay for a rental car or another car in the time it would take for this part to become available (if it does). From reading online and hearing what the Dodge dealership told me there is about 4,000+ people waiting for this same part. I still am paying a loan for this truck and I am at a loss on what to do. Insurance won-??t do anything, dealership won-??t do anything, and my bank won-??t do anything.

- Bend, OR, USA

I am filing a formal complaint regarding a critical safety defect in my 2019 Ram eTorque, which posed a severe risk to my pregnant wife while she was driving. The vehicle-??s battery unexpectedly failed, resulting in a complete loss of power steering and all safety functions, creating a hazardous situation in the middle of the roadway that could have led to a serious accident. This defect is not isolated. My truck has been at the repair shop for over two months, as the necessary replacement part is on backorder due to over 3,000 reported vehicles affected by the same issue. The widespread nature of this defect and the unavailability of parts amplify the risk of injury or fatality to drivers and passengers. I urge the Safety Advisory Board to investigate this defect urgently, focusing on the significant safety implications and the high number of affected vehicles. Immediate action is needed to prevent potential harm.

- Jarrell, TX, USA

The contact owns a 2019 Ram 1500. The contact stated that upon starting the vehicle, there was an abnormal ticking sound coming from the engine, with a message that the "Fuel/Air Ration Imbalance" was displayed. The vehicle was taken to an independent mechanic, where the contact was informed that the rocker arm bearings and lifters needed to be replaced. In addition, the contact stated that while driving at various speeds, several warning lights were illuminated. The contact stated that the windshield wipers activated independently, the power steering assist had failed, and the vehicle failed to stop while depressing the brake pedal. The contact stated that the vehicle went into LIMP Mode, with the "Service Transmission, Continue to Drive, -??Do not Shift or Turn off Engine, -?? and "No Buss" messages were displayed on the instrument panel. The contact initially inspected the vehicle and determined that the battery, relays, and fuses were all satisfactory. The vehicle was taken back to the independent mechanic, where the contact was informed that the vehicle had either a faulty ground wire or a computer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000.

- Port Huron, MI, USA

The star connector on the CAN C BUS will start to have communication problems with the all the systems on that star connector approximately after about 15 to 20 min after driving. Systems that were constantly going in and out were the front and rear parking sense, ABS and traction would go out. Service shifter message, caused the transmission to up shift while driving at a constant speed. After getting a check engine light, I hooked up my code reader and had a code for the park sense control module. I proceeded to replace that module and was unable to get the code to go away. Upon further investigation, I found a history code for the CAN C BUS PERFORMANCE code and researched on this topic in the forums with other owners of the same truck and looked for any maintenance for this topic as well. These owners would have the same problem that my truck was having and the dealerships were unable to pin point the malfunction of all these systems. I did find video of an owner that had the same problem as my truck and he was able to pin point the problem down to the star connectors. The star connector would slowly over time while the vehicle was on would slowly take on more power then it was supposed to and overload the star connector. Upon learning about the star connectors, I learned how to replace them and after I replaced the star connectors for the exterior and interior components of the vehicle, everything went back to normal. I do still have the star connectors that were taken out incase I wanted to get them tested for the same issue the other guy found out

- Fountain, CO, USA

While driving the freeway at 70 mph, the truck flashed a message to service shifter. Windshield wipers starting going on their own, all messages popped up on dashboard, and the vehicle started gradually slowing down posing a safety issue. Speedometer was going from 0-50 mph back and forth and steering wheel was hard to maneuver. I was able to get off the freeway and into the frontage safely. However, turning the vehicle was a hassle and even more so when I tried to drive in to a parking lot to get to a safer area since the truck wouldn-??t respond to the gas pedal nor would the steering wheel cooperate. If I wanted to turn it left it jerked on its own to the right. Vehicle shut off on its own and wouldn-??t power back on after that. Tow truck had to be called and was told this was a cause of rfh by rear window(shortage caused by leak on third brake light) this happened after it being repaired. Truck was in shop for over two weeks. Today I-??m being told it is the rack and pinion system causing this shortage and issue. Awaiting repair quote for that

- La Feria, TX, USA

The -??alternator-?? is failing on these pickups. The Dodge Mopar says it-??s back ordered by 5,000 units of these! 5,000! And have no date to tell you when it will be available. As I scour the internet, 1000-??s of people are stranded with almost new pickups, with no way to fix them. We are one of them. I don-??t understand how Dodge can be trusted.

- Custer, SD, USA

My 2019 Ram 1500 Laramie truck started throwing a check engine light recently while also occasionally being put into "battery saver mode". I went to the dealership to have it checked. The issue is a malfunctioning alternator / generator unit (Mobile Generator Unit) which is a key component of the eTorque system. The dealer said the repair protocol is to replace the MGU. The problem is that there are literally no parts available in the US with no known ETA. The best approximation is 6 months or more. The waitlist is literally more than 3,000 customers. There is clearly a problem with the part and it seems like they aren't currently producing any more which is growing the problem. So, I'm now left with a very bad option - continue driving the truck and risk the MGU failing at any point and causing a serious accident. I have been in a vehicle on the highway when the alternator fails and all electrical systems shut down. It was terrifying for me and my family and we were very fortunate to avoid injury. My other options are to either not drive the truck and wait (not a viable option) or be forced to sell the truck which I would rather not do since it's fully paid off and should go many more miles.

- Flower Mound, TX, USA

Instrument panel display screen is often blank, or unreadable

- North Fort Myers, FL, USA

04.22.25- back to back stalls on left hand turns within a 1 mile trip First stall landed me in a ditch less than foot from an oak tree. Coasted a bit before a sudden stop. Second stall allowed me to make it to side street before it abruptly stopped. Prior drive previous day had no issues and no warning lights.

- Quinlan , TX, USA

This is the second random stall event for this vehicle. 2019 Ram 1500 with 33,300 miles. Yesterday, 4 /18/25, while taking a left turn from a parking lot at low speed, the vehicle lost all power. I was able to coast to the side of the street. Put the vehicle in park, waited approximately 1 minute, vehicle restarted and seemed to run fine. The first time it stalled it was towed to the dealer and since they could find no stored faults, there was nothing they could do.

- Vista, CA, USA

While driving down a curving mountain highway above 70 mph, the gauge cluster displayed -??shift to park-?? or -??shift to drive-?? I don-??t recall exactly. The transmission then downshifted dramatically, perhaps into 3rd gear, then the motor shut off.Thankfully, I successfully merged through heavy traffic to the narrow shoulder but the truck would not restart. After over 30 minutes of attempts (fuel tank above half)I called a tow truck. My family climbed up the hill to get a safe distance from the road. It was cold and dark and things could have gone much worse. Ram owners on internet forums have described this exact problem many times and it-??s clear that this is a wide spread safety issue. This is the second time the truck had lost power while driving in the same manner. The first time the dealer could not replicate the issue while it was under warranty and returned it to service. No I-??m out of warranty, need a new transmission at largely my own expense and there are zero available in the country. The dealer has my truck for an -??indefinite-?? time period.

- Peoria, AZ, USA

My alternator went out driving down the interstate. No indication that it was bad up until it died. Has been sitting at a dealership for about a month due to this particular part having almost 3000 on back order.

- Midwest City , OK, USA

Ram Rebel suffers from -??Service Shifter-?? warning frequently; occasionally pits itself into neutral and requires to be put into park; front and rear park assist seem to be associated with this fault as well as it disables and enables randomly. Major electrical issue with shifter/transmission issues and parking sensors.

- Deland, FL, USA

Etorque MGU whine originating from the alternator portion of the device.

- Nokesville, VA, USA