I am experiencing intermittent loss of power steering. This occurs while driving and puts myself, my passengers and other drivers on the road at risk of crash/injury. Symptoms first started to appear in December 2024.

- Bucksport, ME, USA

The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the steering wheel seized, and the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,272.

- Summersville, WV, USA

Had my truck in for service and they found a cracked right front CV axle and carrier joint. I was told that this is a safety issue and could lead to uncontrolled steering, but then was told by two different dealers that the part is on national backorder with no time frame for availability. I was also told that this is a common issue and other RAM1500 models have had warranty repair or recalls, but none seems to be available for mine.

- East Greenwich, RI, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, there was a subtle vibration in the steering wheel, and occasionally the steering wheel was pulling to the left or the right, causing the contact to correct the steering wheel. The service power steering warning light was illuminated. The local dealer was not contacted. The contact used a DTC scanner and retrieved a code for the power steering rack failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 139,000.

- Maryland, NY, USA

Vehicle is showing symptoms of "Safety Recall VB8 / NHTSA 19V-812 Electric Power Steering Gear" vehicle has similar vin, but appears not listed eligible for the recall.

- Melville, NY, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, the vehicle suddenly jerked to the left and to the right and lost power steering functionality. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V812000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 58,000.

- Salix, PA, USA

unknown

- Norristown , PA, USA

I Have only had this truck for 2 months. I was driving and making a turn and the electrical power steering stopped working and the steering wheel locked. I almost crashed and drove into a ditch with my whole family in the truck. Including a [XXX]. I had to slam on the breaks and barely able to keep the truck from crashing. Dashboard said " Power Steering unavailable Service Required". I turned off the truck and restarted it to see if it would fix the issue. It did not. I drove the rest of the way home going slow with the hazard lights on. Steering wheel needed to be muscled for it to make the smallest turn. I had to drive over curbs because it would have been impossible to make some of the turns needed to get home. I called Ram and reposted the incident. They did not care because my vin is not listed for the recall and that the recall is "VIN specific". I do not understand this. VIN specific means each truck would be custom made and all different. Why is my family's life being risked and not being taken seriously. Once home, I have not been back in the truck. I turned it on the next day and the alert is gone and the wheel moves again. A family of 5 is now at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fulshear, TX, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, the steering wheel intermittently became firm, and excessive force was needed to steer the vehicle. The contact stated there was no warning light illuminated. The local dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V812000 (STEERING). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 55,000.

- Charleston, WV, USA

The power steering on my 2019 Ram pickup keeps going off so that i am forced to muscle the steering wheel when making turns. I filed a claim on this previously but never heard back from you. It takes quite a bit of strength to manuever the truck without power steering and this is quite unsafe in my opinion; for example, I do not allow my wife or daughter to drive the truck with this dangerous situation. I also took my vehicle into the local dealer for repair of this issue. They told me I had a weak battery with "low codes" and charged me $400 for a new battery. They told me they could not find anything else to report. Very frustrating!!!! Please confirm that you have received this information from me> [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Elberfeld, IN, USA

The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the failure had occurred while a trailer was hitched to the vehicle. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the failure became persistent. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 81,516.

- Elberfeld, IN, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving on the highway at 45 MPH, the steering wheel had become stiff and experienced difficulty in steering the vehicle. The contact continued to drive his vehicle until reaching his residence where the vehicle was parked and inspected, upon restarting the vehicle a message appeared on the instrument panel stating "Power Steering Assist Disabled", no warning lights were illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number: 19V812000 (STEERING) as probable cause for the failure experienced. The approximate failure mileage was 73,935.

- San German, PR, USA

Making a slight left, turn the steering wheel sticks

- Baltimore, MD, USA

When I get in my truck I have to wait for a long period of time before my steering wheel will unlock. After it unlocks it drives good. It-??s just take 30-45 mins for the steering to unlock before I can drive it.

- Clear Fork, WV, USA

See attached document for complaint.

- Franconia, NH, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at 45 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the electric power steering control module and steering gear assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V812000 (Steering); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 113,000.

- Katy, TX, USA

The contact owns a 2019 Ram 1500. The contact stated while driving 40 MPH, the steering wheel seized, and the vehicle became difficult to steer. The check power steering warning light was illuminated. The contact was able to pull over to the side of the road and turn the vehicle off. The vehicle was started, and the power steering functionality was independently reset. The contact continued driving; however, the failure recurred a short distance afterward. The vehicle was taken to the dealer where it was diagnosed and confirmed that the power steering module had failed and needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

- Katy, TX, USA

The contact owns a 2019 Ram 1500. The contact stated while driving 20 MPH, the steering wheel failed to respond. There was no warning light illuminated. The contact pulled over to the side of the road and the steering wheel failed to respond as needed. The contact slowly drove to the residence. The failure persisted while driving or while the vehicle was stationary. The vehicle was not taken to be diagnosed. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 193,000.

- Windermere, FL, USA

The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the contact stated while making a left turn, the steering wheel seized, and the vehicle was difficult to steer. In addition, the contact stated that an unknown warning light was illuminated. The contact completed making the left turn and drove the vehicle to the shoulder of the road. The contact turned the vehicle off. The vehicle was started, and the power steering functionality was independently reset. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

- Elberfeld, IN, USA

While traveling at low speeds, power steering fails. Dash indicates a warning message -??Power steering service unavailable-??. There is a recall for this exact issue, same year and model, but my VIN is not included. Diagnostic at dealership shows issue is same as recalled issue but is not able to repair under recall due to VIN. Dealership states cost to repair is $3400.

- Danville , VA, USA