unknown

- Norristown , PA, USA

I Have only had this truck for 2 months. I was driving and making a turn and the electrical power steering stopped working and the steering wheel locked. I almost crashed and drove into a ditch with my whole family in the truck. Including a [XXX]. I had to slam on the breaks and barely able to keep the truck from crashing. Dashboard said " Power Steering unavailable Service Required". I turned off the truck and restarted it to see if it would fix the issue. It did not. I drove the rest of the way home going slow with the hazard lights on. Steering wheel needed to be muscled for it to make the smallest turn. I had to drive over curbs because it would have been impossible to make some of the turns needed to get home. I called Ram and reposted the incident. They did not care because my vin is not listed for the recall and that the recall is "VIN specific". I do not understand this. VIN specific means each truck would be custom made and all different. Why is my family's life being risked and not being taken seriously. Once home, I have not been back in the truck. I turned it on the next day and the alert is gone and the wheel moves again. A family of 5 is now at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fulshear, TX, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, the steering wheel intermittently became firm, and excessive force was needed to steer the vehicle. The contact stated there was no warning light illuminated. The local dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V812000 (STEERING). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 55,000.

- Charleston, WV, USA

The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the failure had occurred while a trailer was hitched to the vehicle. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the failure became persistent. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 81,516.

- Elberfeld, IN, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving on the highway at 45 MPH, the steering wheel had become stiff and experienced difficulty in steering the vehicle. The contact continued to drive his vehicle until reaching his residence where the vehicle was parked and inspected, upon restarting the vehicle a message appeared on the instrument panel stating "Power Steering Assist Disabled", no warning lights were illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number: 19V812000 (STEERING) as probable cause for the failure experienced. The approximate failure mileage was 73,935.

- San German, PR, USA

Making a slight left, turn the steering wheel sticks

- Baltimore, MD, USA

When I get in my truck I have to wait for a long period of time before my steering wheel will unlock. After it unlocks it drives good. It-??s just take 30-45 mins for the steering to unlock before I can drive it.

- Clear Fork, WV, USA

See attached document for complaint.

- Franconia, NH, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at 45 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the electric power steering control module and steering gear assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V812000 (Steering); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 113,000.

- Katy, TX, USA

The contact owns a 2019 Ram 1500. The contact stated while driving 40 MPH, the steering wheel seized, and the vehicle became difficult to steer. The check power steering warning light was illuminated. The contact was able to pull over to the side of the road and turn the vehicle off. The vehicle was started, and the power steering functionality was independently reset. The contact continued driving; however, the failure recurred a short distance afterward. The vehicle was taken to the dealer where it was diagnosed and confirmed that the power steering module had failed and needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

- Katy, TX, USA

The contact owns a 2019 Ram 1500. The contact stated while driving 20 MPH, the steering wheel failed to respond. There was no warning light illuminated. The contact pulled over to the side of the road and the steering wheel failed to respond as needed. The contact slowly drove to the residence. The failure persisted while driving or while the vehicle was stationary. The vehicle was not taken to be diagnosed. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 193,000.

- Windermere, FL, USA

The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the contact stated while making a left turn, the steering wheel seized, and the vehicle was difficult to steer. In addition, the contact stated that an unknown warning light was illuminated. The contact completed making the left turn and drove the vehicle to the shoulder of the road. The contact turned the vehicle off. The vehicle was started, and the power steering functionality was independently reset. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

- Elberfeld, IN, USA

While traveling at low speeds, power steering fails. Dash indicates a warning message -??Power steering service unavailable-??. There is a recall for this exact issue, same year and model, but my VIN is not included. Diagnostic at dealership shows issue is same as recalled issue but is not able to repair under recall due to VIN. Dealership states cost to repair is $3400.

- Danville , VA, USA

When driving in wet road conditions the truck will jerk the steering wheel to the left into oncoming traffic. When the condition happens it-??s impossible to hold the steering wheel straight to keep in the proper lane. During dry road conditions the steering works and will remain in the proper lane with no issues

- Columbus , KS, USA

While driving my steering wheel will stick left or right while turning and the power steering is intermittently working. This is a major problem with 2019 ram 1500s. While turning there is also a horrible sound outside the vehicle and it sounds like there is sand being ground up in the steering wheel. This problem makes my vehicle unsafe to drive as i dont know if i will be able to steer or if my steering wheel is going to completely lock up.

- Moss Point, MS, USA

When turning left, the steering locks slightly. Overcome with slightly more pressure. It is scary when it happens. It's done it since I drove it off the lot with 28,000 miles. When loaning truck, I let the driver know about this issue. Went to dealer 3 times, unable to reproduce. The vehicle or component has only been inspected by the dealer. No warnings given by vehicle.

- Rockledge, FL, USA

The contact owns a 2019 Ram 1500. The contact stated while driving 60 MPH on the highway, the steering seized, and the vehicle became difficult to steer. The contact stated that the vehicle started to veer to the right and the steering wheel was difficult to turn to keep the vehicle in the intended lane. The power steering warning light was illuminated. The vehicle was slowly driven to the residence. The vehicle was previously repaired by the previous owner of the vehicle under an undisclosed NHTSA recall. The local dealer was contacted, and the vehicle was scheduled for repair under NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC). The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

- San Antonio, TX, USA

Electric power stering goes in and out of service, when making turns or just stoped a traffic light, very hard to make turns not able to control vehicle hartd to steer when eps goes out yes, dealer said need to be replaced bad wiring inside not under warinty or recall no, just started one day, msg on dash power stering unavable serevice

- Port St. Lucie, FL, USA

original part # 68545657aa was malfunctioning and i took vehicle into shop to replace. I had to order replacement part 68545657AB at my own expense and pay to have it installed. I received safety recall notice "A2B/NHTSA 24E-082" via mail and went to the recall reimbursement website. this part is not currently listed on the options to select. I called in and was told the vin #'s had not been finalized yet so it does not currently appear. I am submitting this form so that my vin will be included for reimbursement. thank you

- Durango, CO, USA

The power steering says it's "unavailable" and "needs servicing" when cold starting the vehicle at tempuratures lower than 45 degrees fahrenheit. I purchased the vehicle used and owned it for one day when this error occured. My safety was put at risk because when the error went away and I drove down the road, the error returned and the steering wheel locked up when I was driving, could've caused a nasty accident if the timing was worse. The problem is reproduced when the vehicle is cold started at tempuratures of 45 degrees fahrenheit or lower. The EPS component is currently being inspected by the used car dealership. The warning message only appeared as the power steering malfunctioned, there was no prior warning to the power steering failing, making the vehicle extremely unsafe to drive as their is complete uncertaintly when the power steering will shut off.

- Woodstock, GA, USA