The power steering rack and pinion intermittently loses power especially at low speeds or when the vehicle is powered on. It is available for inspection upon request and has been inspected by a certified ram technician. This same issue is described in campaign number 19V812000 published by the nhtsa among other vehicles of this same make and model. There were no prior warnings or indications of the issue. [XXX] is the first time this issue presented but has become a daily occurrence and is the only mode of transportation for a family of four, consisting of two young children under the age of [XXX]. The concern is the safety of traveling with this issue may cause a crash or leave this family stranded due to the failure of the electrical components not allowing the vehicle to reset. Factory reset and software updates have been attempted, however further investigation has led to the diagnosis of internal components shorting out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Dallas, GA, USA

2019 ram 1500 bighorn Power steering is going out intermittently while driving without notice or indication that it's going to happen, and it's throws power steering service light.The behavior matches exactly to the confirmed recall from Dodge "Safety Recall VB8 / NHTSA 19V812 Electric Power Steering Gear", I'm unclear why this vehicle VIN was not part of the recall as the recall description matches exactly in behavior, make, model and year of the truck. It's poses a safety risk to myself and drivers around me when losing control of steering unexpectedly.

- Orlando, FL, USA

My power steering went out when driving on the highway. I had it towed to the dealership and was told the power steering rack fried and it would be almost $5 to fix. Taxes LINE C CONCERN: Power steering warning pops up on dash at startup and I have no power steering. The light goes away after a minute or two and the steering comes back. The truck sat for five days and this issue started on my first startup after (6/19/24). The battery hasnt been changed or jumped POTENTIAL CAUSE: Confirmed customer concern. Found DTC U0131 -00 - Lost Communication With Power Steering Control Module "A" and the EPS module is completely unresponsive. Removed connectors to the power steering rack and found that the main power and ground has been hot and has melted the connector and is full of corrosion. The power steering rack has internally shorted causing these issues. The steering rack needs replaced and the connector is not serviceable and the harness must be replaced.

- Dallas, TX, USA

I have a faulty steering column in my truck that needs to be replaced. This is not normal wear and tear. The truck only has 60k miles on it and is still under warranty till 1/17/26. The steering column is supposed to last the Life of the truck. I brought the truck to dealership (nye) to diagnose the cause of the bad steering column. But instead they tell me they cant tell me the cause of the faulty steering column. Instead I recieve a quote to pay to replace it. I have called and even emailed the manager as he is suppose to be cerified to diagnose the cause or to give his professional opinion but I get no call back or even reply to my emails. This was in an accident before but the insurance says this is not caused by the accident. Id like to mention the airbags didn't deploy when the truck drove into the telephone pole. This is unsafe to drive and needs to be addressed.

- Herkimer , NY, USA

Sudden power steering failure while driving. I was cornering when power steering failed nearly causing a crash. no prior warning lights or indicators. During research noted other same year models recalled for the same issue but not my VIN. Contacted manufacture customer service and dealer. Both offered no assistance.

- Lehigh Acres, FL, USA

The contact owns a 2019 Ram 1500. The contact stated while driving at slow speeds, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The contact stated that the failure occurred while changing lanes and while turning. The vehicle was driven to the residence. An unknown dealer was made aware of the failure and informed the contact of an unknown recall with a similar failure, but the VIN was not associated under recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was significantly dangerous, and that the steering wheel was difficult to turn. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 75,900.

- Buffalo, NY, USA

Intermittent short discovered in the electric power steering (EPS) system. I took the vehicle to the dealership to perform diagnostic testing and the dealership confirmed the issue is a short-circuit within the EPS system. This issue has already been covered in a separate NHTSA recall (19E-077) however my VIN was not included. Amplifying information for this being a prevalent issue includes backorders from the OEM for replacement EPS systems, as well as multiple other sources online claiming to have similar issues.

- Fairfax, VA, USA

Vehicle intermittently has power steering failures. Will not turn to the left.

- Millbrook, AL, USA

Power steering. Steering warning light (Steering service required) comes on randomly for a second or two and then goes away. Making steering and controlling the vehicle very difficult. Several trips to repair shops that run a diagnostics computer scams come up with nothing. Mechanics have check for shorts but say nothing looks out of the normal. This make model and year has had 197 vehicles recalled for what I believe to be this issue. Has been happening for the past couple of weeks

- Oakland, CA, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving 45 MPH down the road, the brakes unintendedly activated, and the vehicle stalled. The vehicle was towed to a mechanic who was unable to retrieve a fault code. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed, but the dealer was unable to determine the cause of the failure. Upon additional research, it was determined that the recall was completed under NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), but the update was not performed, completed, or done correctly. The vehicle was repaired. While driving at an undisclosed speed, the power steering became inoperable. The vehicle was towed to the residence. Upon investigation, the contact located a Class Action Lawsuit. The local dealer was contacted, and it was diagnosed that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 136,000.

- Kansas City, MO, USA

Power steering completely goes out at random occasions and may or may not reset. Multiple times I have lost power steering driving on roadways and luckily was able to avoid a crash. Doing research they are expensive to replace the so called guilty parts. Rack and pinion on the eps module

- Riverview , FL, USA

The contact's grandmother owns a 2019 Ram 1500. The contact stated that the vehicle had been experiencing an intermittent loss of power steering functionality. The power steering warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact that the vehicle was not covered under NHTSA Campaign Number: 19E077000 (Steering); because the VIN was not included. The contact was referred to the NHTSA Hotline for assistance in adding the VIN to the recall. The failure mileage was approximately 61,000.

- Belton, TX, USA

Safety Complaint -?" Power Steering Failure on 2019 RAM 1500 Big Horn 4x4 Not Covered by Recall VB8 To Whom It May Concern, I am submitting this complaint regarding a recurring safety issue with my 2019 Dodge RAM 1500 Big Horn 4x4. The vehicle experiences intermittent power steering loss, particularly during colder temperatures. This issue matches the symptoms described in Safety Recall VB8 / NHTSA 19V-812, which affects certain 2019 RAM 1500 vehicles due to contamination in the EPS gear. However, my VIN is not currently included in the recall, despite the alignment in model, year, and issue. I have already incurred diagnostic costs and have a follow-up appointment scheduled at a RAM dealership to further investigate the issue. I am requesting that NHTSA: - Review my case and consider expanding the scope of Recall VB8 to include additional affected VINs - Investigate whether similar complaints have been filed for vehicles outside the current recall range - Ensure Chrysler/RAM is addressing this issue consistently and fairly across all impacted vehicles Thank you for your attention to this matter. I am happy to provide additional documentation upon request. Sincerely, [XXX] Phone: [XXX] Email: [XXX] VIN: [XXX] Location: Cincinnati, OH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Somerville, OH, USA

The contact owns a 2019 Ram 1500. The contact had read about steering recalls on the year, make, and model of the vehicle online. The contact stated that while his son was driving 40-50 MPH, the vehicle lost power steering functionality, causing the vehicle to drive up a curb and to nearly crash into a bridge post. The power steering warning light was illuminated after the failure. The vehicle was started the following day, and the power steering operated as needed. The vehicle was taken to the local dealer, where it was diagnosed that the wiring harness had rotted and needed to be replaced. The contact was informed that further diagnostic testing was needed. The dealer confirmed that the VIN was not included in a recall, and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

- Paramus, NJ, USA

The truck lost power steering due to the soldering on the star connecting being messed up. The truck also had 4x4 not available, as well as no brake assist in reverse due to the communication issue. The dealership had to replace the star connector due to soldering issue.

- Newburgh, NY, USA

The contact owns a 2019 Ram 1500. The contact stated that while his wife was driving at an undisclosed speed, the left turn signal failed to engage as intended. Additionally, the contact stated that the instrument panel displayed that the right turn signal had engaged independently while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering wheel module had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

- Dillon, MT, USA

The contact owns a 2019 Ram 1500. The contact stated that while driving at an unknown speed, the power steering message was displayed on the instrument panel. The contact stated that the vehicle lost power steering assist and extra effort was needed while steering the vehicle. The power steering assist function briefly returned after the vehicle was restarted; however, the failure recurred with the message displayed. The contact had received an unrelated recall notification and contacted the dealer to schedule the recall repair. While at the dealer, the contact informed the dealer of the issue with the power steering and a diagnostic test was performed. The contact was informed that the rack and pinion needed to be replaced and was provided an estimate for repair. Upon investigation, the contact discovered NHTSA Campaign Number: 19V812000 (Steering); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

- Marysville, OH, USA

Sporadically losing power steering, EPS on this 2019 RAM 1500 Classic. I noticed it sporadically at lower speeds and its now become more and more. EPS control box item number is TIC1999B5492. I know there as a recall on 2019 RAM 1500 for power steering, EPS issues but my Vin number [XXX] seems to be having the same power steering issues now as described in the recall. So Im wondering if the recall needs to be extended to a wider range of VIN numbers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lockport, NY, USA

The steering wheel get hard to without warning and is very difficult to steer. EPS GEAR, Rack and Pinion defect. While driving at highway speeds the steering wheels get hard and impossible to steer.

- Houston, TX, USA

I was driving my truck down the road and the power steering went out. I pulled over in a parking lot and turned the truck off. I waited about 5 minutes and restarted the truck; the power steering came back. I proceeded to head home, and the power steering locked up and the truck would not turn at all. I was in a residential area and was able to stop as far right on the road as I could. I again turned the truck off and waited about 5 minutes and restarted the truck. The power steering worked for me to get the truck home. I took the truck to a Dodge dealership and was quoted $4100 for parts and labor. I feel that the research that I have done warrants the dealership to repair the truck. There are safety recalls for my make, year, and model, just not my Vin.

- Pampa, TX, USA