10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,732 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2019 Ram 1500. The contact stated that the power steering assist failed to operate while starting the vehicle. The "Power Steering Unavailable - Service Required" message was displayed on the instrument panel. The dealer and the manufacturer were notified of the failure but offered no assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 19V812000 (Steering) which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.
- Saint Cloud, FL, USA
Every time I turn on my truck my steering wheel locks out for 15-20 minutes not allowing me to turn my tires. After waiting for the -??service power steering-?? warning sign goes away it-??ll then unlock allowing me to drive.
- Brownsville, TX, USA
Power steering went out while attempting to back up.
- Cameron Park, CA, USA
Was driving, hit a moderate sized pothole and lost all power steering. Steering became extremely stiff and hard to turn. Was almost impossible to make turns to get out of the roadways. Vehicle had 42000 miles on it at the time of the incident. Steering rack needed to be replaced. Power steering rack should not fail under normal use conditions, especially when hitting said pothole did not damage any other suspension components, nor knock it out of alignment.
- Yardley, PA, USA
Power steering was intermittent. And had to be towed to the dealership. There was an internal short in the power rack found. Similar to the recall on around 150,000 of the same year male and model.
- Chesapeake, VA, USA
Excessive play in steering, especially during turns, truck tends to slightly drift
- Va. Beach, VA, USA
Driving at speed around a curve and lost all power steering without warning. Almost put car in ditch because the steering wheel was yank out of my hands when power steering was lost.
- Burgaw, NC, USA
The contact owns a 2019 Ram 1500. The contact stated while driving approximately 10 MPH and making a turn, the steering wheel seized. The vehicle failed to turn to the right or the left. The driver was able to restart the vehicle. There was an unknown warning light illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 52,000.
- Banning, CA, USA
Steering sticks when going to the left at 35 mph and up. Sticks at 10-11 oclock position and must be forcefully returned to center causing vehicle to jerk. Over and under steer has to be constantly managed and is dangerous. Has caused me to cross yellow line into oncoming traffic.
- Taylorsville, NC, USA
The contact owns a 2019 Ram 1500. The contact stated that the power steering assist failed to operate while starting the vehicle with the "Power Steering Unavailable - Service Required" message displayed. The dealer and the manufacturer were notified of the failure but offered no assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 19V812000 (Steering) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 54,000.
- Middleport, OH, USA
Parked vehicle for 2 days and when I turned vehicle back on power steering was out. Vehicle had to be towed to repair shop. Power steering module went bad.
- Jefferson, IA, USA
The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, the power steering assist intermittently failed without warning. The contact used excessive force to steer the vehicle during the failure. Additionally, the power steering assist would return while using excessive force, causing the vehicle to oversteer. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V812000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,000.
- Maryville, TN, USA
The contact owns a 2019 Ram 1500. The contact stated while driving 65 MPH around a corner, the steering wheel became firm without warning. The contact turned the steering wheel from side to side for the steering wheel to start operating normally. The vehicle was taken to the dealer and the contact was informed that no cause for the failure was found. The vehicle was not repaired and the failure reoccurred. The manufacturer was not contacted. The failure mileage was 33,000.
- Yuba City, CA, USA
The contact owns a 2019 Ram 1500. The contact stated while driving approximately 25-30 MPH and attempting to make a left turn, the power steering failure message illuminated. The vehicle became difficult to maneuver. While driving at slow speeds the steering wheel was slightly swaying from left to right. The failure occurs while idle as well. The vehicle had not been taken to the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Westchester, IL, USA
The contact owns a 2019 Ram 1500. The contact stated while driving approximately 70 MPH, the steering wheel became difficult to turn. The contact was able to pull off the roadway. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,300.
- Hinton, OK, USA
I was driving 70mph on the freeway when my power steering stopped working. No warning lights came on. I slowed to 55 mph and it seemed to help. Steering is working currently but not sure for how long.
- Wake Forest , NC, USA
The power steering on my 2019 Ram 1500 stopped working while driving on Interstate Hwy 94 in Wisconsin in heavy holiday traffic on Friday, June 30, 2023. The steering wheel vibrated, I heard a warning sound, and a warning message came up that indicated the power steering needed servicing; there was immediate loss of the power steering; this all happened in 2-3 seconds. It was only because I was strong enough that I was able to exit the Interstate and return to my home about 90 miles away. Had my wife or another person with not as much strength been driving, they would not have been able to manage the situation. It is a definite safety issue. -??The next time I entered the vehicle a day or two later to have it inspected, it was working again. But, again, on Saturday, July 8, 2023, the same issue occurred on Wisconsin State Hwy 29, after driving approximately 80 miles. My wife was with me this time so she witnessed the event. We pulled into a truck stop to eat. When we returned to the vehicle, it was working again. On Tuesday, July 11, 2023, we had the vehicle inspected by Chilson-??s Corner Motors of Cadott, Wisconsin. They determined that the gear rack and pinion system needed to be replaced. The cost was estimated to be $2500. They indicated (and we verified) that the VIN# was not included in the 2019 Rams that were recalled for this issue. After checking other possibilities to correct the issue, we called Chilson-??s to order the Gear rack and pinion for the vehicle. Interestingly enough, they did not know how long it would take to receive the part as there was a back order on these parts.
- Stanley, WI, USA
******* delete voq ******* this complaint is being marked for deletion because it is requested by the consumer that they wish to have it removed since it is a duplicate of 11532433 ******* delete voq *******
- Stanley, WI, USA
The Electronic power steering system stops working without warning or cause. It is available for inspection. While driving the loss of power steering stops you from be able to steer for turns or avoid a collision. A dealer confirmed that the (EPS) is shorting out causing this to happen. A warning light appears when EPS stops working stating "POWER STEERING IS UNEVALUABLE". There is a recall for 2019 1500 RAM's but my VIN is not one of the recalled. The serial number of the EPS gear is on the list of contaminated ones TIC2609A4211 I have reached out to Chrysler twice now and will not help me.
- Rockledge, FL, USA
- Crossett, AR, USA