So I am driving on the freeway 70mph and I get a message on my dash that says service shifter then every single light on the dash came on and started to make a beeping noise. I pulled over on the side of the freeway and then all the lights dissappear except check engine. I continued to drive to next exit and this time all lights came on again and truck appeared to be shutting off and turning back on while driving, steering wheel got hard to move all while all lights turning on, on dash. I have taken to shop 3 times first time they told me it was battery so I purchased battery and diagnostic fee for 600. Still continued to have issues even after replacing battery. Then they tell me they don't know what's causing this issue and the truck hasn't been fixed. I'll let the truck sit a few days and check engine light is gone and it will drive normal until the issues pops up again. I just don't know what to do about issue and have lost hope nobody seems to know what's causing thr issue. I have videos of this happening multiple times and I show to shops and they are just im awe and can't figure out what is happening. This happened to me yesterday 4/25/25 and while driving the truck started to show all lights on dash and immediately put itself into park while I was driving about 20 mph. Turned the truck off and started it back on again and got the service shifter message and drove home slowly and truck sat in driveway. I've taken in the truck multiple times and nobody seems to know what is causing the issue and I'm tired of spending money things they believe it to be. Any help would be greatly appreciated as we are starting to lose hope on this vehicle and are thinking about letting get repossessed as it's not useful to us if it can't be fixed

- Olivehurst , CA, USA

MGU failure leading to car battery being completely drained and unable to run until replaced. Started with bearing noise coming from MGU alternator. Then check engine light came on. Before long a low voltage alarm appeared and was able to safely pull over before truck died. Truck is now unable to be driven until replacement of MGU. Dealer has been unable to source part for over a month and could be at least another month before part is ready to come in. Issue appears to be pretty common on 5.7 L Hemi E-torque Ram 1500's as was told part on back order at this time for over 3,000 other customers

- Austin, TX, USA

The alternator generator is making us squeaky noise. I-??m afraid that it-??s gonna seize as I drive and I-??ll lose power of the brakes and the steering checked with the dealer. They don-??t have the part. They don-??t know when they-??re gonna be able to get it the part. I called junkyards call other auto parts stores. No one has got it-?? I also went in the Mopar website and they also don-??t have

- Flemington, NJ, USA

Steering became sluggish, jerky and erratic. Started sounding like the power steering pump was struggling/straining. I put it in the shop and they claim it-??s the eps and rack and pinion gone bad. It is being replaced. How unsafe is this at low or highway speed" How many other complaints are there on this same subject and part" 2019 eps was recalled. How do I find out if I have 2019 parts in my 2020. I know sometimes they are interchangeable. I look forward to hearing from you.

- Romeoville, IL, USA

Driving down the road, my auto start stop failure light appeared on dash, followed by a check engine light and a battery light. Tried to pull over on the side of the road when I lost all electrical components including power steering, ac, radio etc. the truck slammed itself into park abruptly and turned itself off. I was stranded on the side of the road and nearly got hit by passing cars several times as I was in a curve in the road. After further investigation it has been determined that the bearings inside of the generator (part number: 68623194AB) went out. The part needed to fix the truck is not being made by the supplier and I have been nearly 2 months and counting paying for a truck to sit and look pretty as the truck is completely unusable. One dealership told me this part was on back order for over Five thousand customers.

- Long Beach, MS, USA

The contact owns a 2020 Ram 1500. The contact stated that while driving 25 MPH, the vehicle shut off; however, the vehicle kept running for several more feet. The contact attempted to bring the vehicle to a stop. There were no warning lights illuminated. The vehicle was towed to the residence. While the vehicle was at the residence and turned off, the alarm sounded. The vehicle was then towed to a dealer, but it was not yet diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. The VIN was not available.

- Baltimore, MD, USA

Suddenly engine light, tps and shifter turned on, I restarted the vehicle and disappeared but later my truck did not start and it is dead

- Hoover, AL, USA

The 48V Belt Starter Generator failed on my 2020 Ram 1500 with the 5.7L eTorque system. It caused my truck to stall in the middle of a busy intersection at a red light. The battery drained fast, and I couldn-??t move the truck out of the way. I was stuck in a dangerous spot cars were coming around a turn at 45-?"55 mph, and since my hazard lights started dying too, I had to get out in the rain and wave people away so they wouldn-??t hit me. I was honestly afraid for my life. I ended up calling 911 and my insurance to get towed out of there. Before it happened, I saw a battery warning and something about the battery system. A mechanic and a dealer confirmed the issue was the 48V generator. I started calling around for the part, and every dealer I spoke with told me it-??s on national backorder. One told me there were over 2,600 people already waiting for it, another said over 3,000 are on the list and no one has any idea when they-??ll get them. There are a lot of people dealing with this, and it-??s not just an inconvenience it-??s dangerous. This part failing leaves people stranded in traffic, sometimes without power or lights. Something needs to be done. A recall would be the right thing.

- Hampto, VA, USA

Truck was responding perfectly fine until we stop to watch a movie at the theater last night. After the movie I turn on the truck and notice my power steering was not working and everything else on my truck works fine.

- Los Fresnos, TX, USA

There is a high whining noise followed by a loss of power steering. There is a recall for the EPs system that stopped in 2019; however, 2020 is still using the same part. The recall should be extended to cover all vehicles manufactured using the part numbers associated with this issue. My truck is only at 50k miles, never off-roaded or abused, and maintained religiously by my personal mechanic. I was driving at 78 mph, and the steering locked up due to this issue. This created a hazardous scenario for me. The wheel released moments later, causing me to overcorrect and almost hit another car traveling on the highway in the adjacent lane. This has happened several times over the past week. I have adjusted my driving style until I can afford this VERY costly repair.

- Hollywood, FL, USA

Around 86,000 miles, a metallic like noise that one would associate with a worn bearing began within what i determine to be the E-torque MGU. Subtle at first, but you could tell something wasn't the same with the sounds you hear within the engine. Between then and my current 88,800 miles, the metallic sounds has gotten more aggressive, which is logical to assume that might happen if a bearing part is wearing down. Just today, 3/21/2025, an uncomfortable rattle sound and visible vibration of the MGU unit appeared suddenly, making me uncomfortable to drive the vehicle any further without immediate repair for fear of risking un-necessary damage to other critical engine componenets.

- Troy, VA, USA

The contact owns a 2020 Ram 1500. The contact stated while driving at approximately 60 MPH, the check engine warning light and power train warning lights illuminated. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that the steering wheel was difficult to turn to the left or right, and while pulling off the roadway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that there were several unknown warning lights illuminated while attempting to restart the vehicle. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the E-Torque Alternator had failed and needed to be replaced; however, the part to repair the vehicle was on a national backorder. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 74,553.

- Coos Bay, OR, USA

Installed trailer brake assist. When we shut the truck off, the brake lights came on and stayed on. Assured by B&B trailer of St Augustine, Fl that it was an issue with the truck and not the part. Other issues have come up- dash lights also come on when turned off, backup camera, remote start, rear defrost, cig lighter plug, rear speakers, and A/C stopped working. Took it to Daytona Dodge on 1/29/25 where they diagnosed the ABS module had failed. They did a system reset and everything was ok until we had to disconnect the battery again- had to install a switch on the battery so lights staying on doesn-??t kill the battery. Was told they-??d let us know when a new part came in- mid February. Called Ram HQ on 2/17- case # [XXX] and that was no help. Referenced recall 85B and she said it was for a 2d row seating issue and said no ETA on new parts being made. My truck was mfg 2/2020 so how the software update recall doesn-??t apply makes no sense. Would it have prevented this, who knows. Then called the dealer up and spoke to Stephen, a svc mgr, who recommended buying a used one ( he said aftermarket but I don-??t think there is such a thing) and they would put it in. Got one from eBay and went on [XXX]. After I sat there all morning, I was told they couldn-??t override the Vin that-??s already on a used part. I have tried calling and emailing the service management team for follow up since then with no response. This is an abomination of customer care and needs attention. I-??m hoping these parts are coming soon and that people like me are reimbursed and compensated for time lost and diagnostic fees and parts and labor. Also hoping this recall is expanded/redone to include my truck as there-??s no reason it shouldn-??t. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Hastings, FL, USA

Motor Generator Unit is making a whining noise, confirmed by the dealership that it's a bearing within the unit going bad. Per the dealer the MGU is on national indefinite backorder and from my research have been since at least January. If the MGU goes bad it shuts the vehicle down. Can be very dangerous if driving on a busy interstate or highway to suddenly lose power or possibly strand you on a road in bad weather. The backorder for this item seems to be a reoccuring issue.

- Fargo, ND, USA

My 2020 Ram 1500 5.7L e-Torque started making a noise. I then received a "Battery" indicator Light, then received an "Engine" indicator light. I was losing voltage on my battery. The truck is now at the Dealership. The alternator has failed (87k miles). No one has the part. It's been on back order since November 2024. Online research indicates that over 3000 are on back order. I can't even place an order with Mopar (Genuine Ram Parts Supplier). I'm also told that the repair will be $2300 - seems like a lot for an alternator that you can't get that can be replace in about an hour.

- Howell, MI, USA

I was driving and started hearing a noise, come to find out it is the mgu. I have heard this is a raising problem for a lot of people with this vehicle.

- Clute, TX, USA

ETorque alternator failure. Driving down the freeway going 70MPH my truck went into complete shut down mode. Luckily I was in the right lane near an exit and was able to get out of a potential bad accident by breaking down on the freeway. Was told by the dealership and Mopar that this was not covered by any extended warranty and that this would be a $2000 fix with an unknown lead time as the part is on global backorder. I have been without a vehicle Since December 27th. was told 5000 of these parts were released on 2/17 but I would not be getting one of those. Still no line of sight to getting this part to fix my truck. Clearly based on this information and other posts this is a major issue with the ETorque Rams and a recall should be put in place and Mopar and Stellantis need to pay for this and fulfill these backorders ASAP. Being without a vehicle going on 2.5 months with no fix in sight is unacceptable.

- Minneapolis, MN, USA

The contact owns a 2020 Ram 1500. The contact stated that after driving 35-45 MPH, the contact approached a stop sign, and the vehicle stalled. The vehicle failed to restart after pushing the Push-to-Start button. The traction control warning light was illuminated. Additionally, the key fob not recognized message was displayed. The vehicle was towed to an independent mechanic, who determined that the failure was due to the relay module and PCM and referred the contact to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed and determined that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 80,000.

- Harrodsburg, KY, USA

The E to alternator quit rear bearing bad was told that the part was on backorder. It-??ll be 68 months for part to come in. We need to have a better description on what bearings they use for the alternator.

- Muscatine, IA, USA

Vehicle has stalled twice while approaching stop signs, given me a -??service start/stop system-?? light and makes a loud whining noise. These symptoms are caused by a faulty eTorque generator. The generator is on back order for nearly 5000 other customers experiencing issues with the eTorque system. It is extremely unreliable and will cause accidents if the generator breaks and stalls the truck while in motion. A recall should be issued ASAP and Stellantis should be pressured to fulfill the back orders for those experiencing faulty generators.

- Elgin, OK, USA