RAM has a bad design on MGU's, new ones and old ones are failing, whining, causing engine spudder and no movement at times. Can't purchase one because RAM has them on "Engineering HOLD". Therefore they no they have an issue, not offer a replacement. I have been advised if they become available I'm looking at $2,000 for an alternator. That is insane.

- White Oak, TX, USA

The contact owns a 2020 Ram 1500 Promaster. The contact stated that after parking and turning the vehicle off, he left it for approximately 10 minutes. The vehicle spontaneously caught fire. The contact was alerted that his vehicle was on fire. The contact noticed that the passenger-side headlight had smoke and flames four feet high. There were no warning lights illuminated prior to the failure. The contact and a bystander extinguished the fire. There were no reported injuries. A call was made to 911 emergency services regarding the incident. The fire and police departments were on the scene. The vehicle was towed to an independent mechanic who determined the failure was due to the wire harness and headlight assembly. A claim was submitted to the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted regarding the failure and left 7 voicemails along with emails but no response as of yet. The failure mileage was approximately 67,168.

- Longmont, CO, USA

My control knob is not responding to my truck and I cannot open doors or turn it on and it-??s asking me for anti theft code all of a sudden. I took it to the dealer and they say alote of trucks are having the same problem. They say It could be the module reader. Now my truck is not reacting to nothing at all.

- Miami Gardens , FL, USA

I am writing to report a serious and dangerous issue with my 2020 Ram 1500. The vehicle has been randomly shutting off while I am driving, often accompanied by a strange acceleration or revving sound just before the engine dies. This has occurred multiple times without warning, creating an extremely unsafe driving situation. The issue happens at random and cannot be easily reproduced on demand, which I understand may make it difficult to diagnose. However, it is important to emphasize that this is a major safety risk that could easily result in a crash or injury.

- Lawrence , GA, USA

Parts number 68623194AB, generator kit for alternator. This part went out on my Ram, Ram is backed up for months on this part. There are more than 10,000 vehicles with this problem. Im also being told that the product is not being produced at the moment, which puts my vehicle out of commission until the part arrives.

- Kuna, ID, USA

Ram issued a TSB 23-098-23 REV. A for the rear window leaking. Water has soaked the inside around the air bags all down the rear seats and floor. I-??m concerned the issue could have damaged my air bags and the electrical in the vehicle. Vehicle rear window has been replaced in 2023. Still leaking water in around the rear airbags.

- Lexington, SC, USA

Replaced the RFH Hub twice in this vehicle do to water damage. 1st time under warranty, the 2nd out of pocket. Noticed the second time they replaced the Backlit light seal under an extended warranty (XL1 Warranty) where the water came in from. Both repair receipts enclosed and a picture of another vehicle they were replacing the seal while picking up my repaired vehicle. Investigation revealed, they use to fix the back siding window seal which cost $1300, but they replaced the Backlit at $25, now I'm on the hook for $1081.71 and change. $936.71, for the repair, $144 for the tow, the same spot it was towed from the first time it happen. Both times it had rained heavily. Filed a reimbursement case with FCA, Case#93175918, they have yet to get back to me.

- Eustis , FL, USA

My truck would engage the emergency braking without any objects near. Battery needed to be replaced due to not charging. The etorque is making noise and vibrating.

- King George , VA, USA

Sitting in traffic, truck started overheating. Gauge was jumping all over. Truck had to be turned off

- Alvin, TX, USA

There was a griding under the hood and may lights went out. The dealer said my ETORQUE/alternator needed to be replace. That was done approximately 4/10/25 under an extended MO PAR warranty. Since getting the truck back, it has stalled on me 3 separate times, all at red lights. Twice when the 'auto stop' was engaged and then the car lurched forward after the stall had occurred for about 2 seconds, the third time the 'auto stop' was off, and the stall occurred for about 4 seconds, the car rolled backwards even though it was in drive and then it lurched forward and went. Dealership can't replicate the issue so they are telling me can't fix anything. I am very worried that the car will stall on me at another light or on the highway and something very terrible will happen.

- Overland Park, KS, USA

So I am driving on the freeway 70mph and I get a message on my dash that says service shifter then every single light on the dash came on and started to make a beeping noise. I pulled over on the side of the freeway and then all the lights dissappear except check engine. I continued to drive to next exit and this time all lights came on again and truck appeared to be shutting off and turning back on while driving, steering wheel got hard to move all while all lights turning on, on dash. I have taken to shop 3 times first time they told me it was battery so I purchased battery and diagnostic fee for 600. Still continued to have issues even after replacing battery. Then they tell me they don't know what's causing this issue and the truck hasn't been fixed. I'll let the truck sit a few days and check engine light is gone and it will drive normal until the issues pops up again. I just don't know what to do about issue and have lost hope nobody seems to know what's causing thr issue. I have videos of this happening multiple times and I show to shops and they are just im awe and can't figure out what is happening. This happened to me yesterday 4/25/25 and while driving the truck started to show all lights on dash and immediately put itself into park while I was driving about 20 mph. Turned the truck off and started it back on again and got the service shifter message and drove home slowly and truck sat in driveway. I've taken in the truck multiple times and nobody seems to know what is causing the issue and I'm tired of spending money things they believe it to be. Any help would be greatly appreciated as we are starting to lose hope on this vehicle and are thinking about letting get repossessed as it's not useful to us if it can't be fixed

- Olivehurst , CA, USA

MGU failure leading to car battery being completely drained and unable to run until replaced. Started with bearing noise coming from MGU alternator. Then check engine light came on. Before long a low voltage alarm appeared and was able to safely pull over before truck died. Truck is now unable to be driven until replacement of MGU. Dealer has been unable to source part for over a month and could be at least another month before part is ready to come in. Issue appears to be pretty common on 5.7 L Hemi E-torque Ram 1500's as was told part on back order at this time for over 3,000 other customers

- Austin, TX, USA

The alternator generator is making us squeaky noise. I-??m afraid that it-??s gonna seize as I drive and I-??ll lose power of the brakes and the steering checked with the dealer. They don-??t have the part. They don-??t know when they-??re gonna be able to get it the part. I called junkyards call other auto parts stores. No one has got it-?? I also went in the Mopar website and they also don-??t have

- Flemington, NJ, USA

Steering became sluggish, jerky and erratic. Started sounding like the power steering pump was struggling/straining. I put it in the shop and they claim it-??s the eps and rack and pinion gone bad. It is being replaced. How unsafe is this at low or highway speed" How many other complaints are there on this same subject and part" 2019 eps was recalled. How do I find out if I have 2019 parts in my 2020. I know sometimes they are interchangeable. I look forward to hearing from you.

- Romeoville, IL, USA

Driving down the road, my auto start stop failure light appeared on dash, followed by a check engine light and a battery light. Tried to pull over on the side of the road when I lost all electrical components including power steering, ac, radio etc. the truck slammed itself into park abruptly and turned itself off. I was stranded on the side of the road and nearly got hit by passing cars several times as I was in a curve in the road. After further investigation it has been determined that the bearings inside of the generator (part number: 68623194AB) went out. The part needed to fix the truck is not being made by the supplier and I have been nearly 2 months and counting paying for a truck to sit and look pretty as the truck is completely unusable. One dealership told me this part was on back order for over Five thousand customers.

- Long Beach, MS, USA

The contact owns a 2020 Ram 1500. The contact stated that while driving 25 MPH, the vehicle shut off; however, the vehicle kept running for several more feet. The contact attempted to bring the vehicle to a stop. There were no warning lights illuminated. The vehicle was towed to the residence. While the vehicle was at the residence and turned off, the alarm sounded. The vehicle was then towed to a dealer, but it was not yet diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. The VIN was not available.

- Baltimore, MD, USA

Suddenly engine light, tps and shifter turned on, I restarted the vehicle and disappeared but later my truck did not start and it is dead

- Hoover, AL, USA

The 48V Belt Starter Generator failed on my 2020 Ram 1500 with the 5.7L eTorque system. It caused my truck to stall in the middle of a busy intersection at a red light. The battery drained fast, and I couldn-??t move the truck out of the way. I was stuck in a dangerous spot cars were coming around a turn at 45-?"55 mph, and since my hazard lights started dying too, I had to get out in the rain and wave people away so they wouldn-??t hit me. I was honestly afraid for my life. I ended up calling 911 and my insurance to get towed out of there. Before it happened, I saw a battery warning and something about the battery system. A mechanic and a dealer confirmed the issue was the 48V generator. I started calling around for the part, and every dealer I spoke with told me it-??s on national backorder. One told me there were over 2,600 people already waiting for it, another said over 3,000 are on the list and no one has any idea when they-??ll get them. There are a lot of people dealing with this, and it-??s not just an inconvenience it-??s dangerous. This part failing leaves people stranded in traffic, sometimes without power or lights. Something needs to be done. A recall would be the right thing.

- Hampto, VA, USA

Truck was responding perfectly fine until we stop to watch a movie at the theater last night. After the movie I turn on the truck and notice my power steering was not working and everything else on my truck works fine.

- Los Fresnos, TX, USA

There is a high whining noise followed by a loss of power steering. There is a recall for the EPs system that stopped in 2019; however, 2020 is still using the same part. The recall should be extended to cover all vehicles manufactured using the part numbers associated with this issue. My truck is only at 50k miles, never off-roaded or abused, and maintained religiously by my personal mechanic. I was driving at 78 mph, and the steering locked up due to this issue. This created a hazardous scenario for me. The wheel released moments later, causing me to overcorrect and almost hit another car traveling on the highway in the adjacent lane. This has happened several times over the past week. I have adjusted my driving style until I can afford this VERY costly repair.

- Hollywood, FL, USA