I would like to submit a complaint regarding the Motor Generator Unit on a 2021 Ram 1500 e-torque motor. That part failed on my truck in early January, leaving me stranded for several hours. Thankfully the part did not fail while the truck was in motion, as the truck would have died and become completely inoperable. The vehicle has been at the dealership since January 4th, due to the part being on back order, with no ETA. I find it hard to believe that this is not a common problem, for that reason. There were no symptoms or check engine lights prior to this issue occurring.

- Seaside, OR, USA

I have had a grinding noise that was intermittent for several MONTHs, slowly getting worse. When I took it to the dealership, it was identified that the MGU had failed. The dealer advised that the part was not currently in stock anywhere and was not able to provide an ETA as there is a major shortage of this component. I was advised that eventually the battery voltage would drop from ~14v down below 11v and at this time the vehicle would throw engine warning lights which would lead the complete shutdown of the vehicle. This eventually happened in January 2025, where my vehicle voltage suddenly dropped, the dashboard lit up with different warning lights and the vehicle died. Fortunately it was in my driveway but now I have no vehicle and it is MARCH '25. It has been 2 months and when I contact all the local dealerships, NO ONE is able to provide an ETA and they advise they have MANY cars with similar issues waiting on the MGU part from Corporate. This is HORRIBLE. My truck was bought brand new in 2021 and has 64k miles. Fortunately it will be covered by the 8yr / 80k mile warranty, but the part needs to arrive first! I am missing work, I have an infant at home, and Ram is not able to assist with a loaner or rental!!

- West Harrison, IN, USA

Rear window is leaking in both of the top corners and running down interior of vehicle. Damaged sensor under rear seat that had to be replaced and would not allow vehicle to unlock or start. Battery had to be disconnected and towed to repair facilty.

- Oak Island, NC, USA

The contact owns a 2021 Ram 1500. The contact stated while reversing approximately 3 MPH into a parking space, the vehicle stalled. The contact stated that the steering wheel seized, and all four wheels locked up. The contact stated there was no warning light illuminated. The contact attempted to restart the vehicle, but the vehicle failed to start. The vehicle was towed to a local dealer who diagnosed and determined that the radio frequency module had been short circuited by water that had entered the vehicle either from the rear sliding window or the rear brake light assembly located at the rear and on top of the vehicle. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was 45,070.

- Erie, PA, USA

Failed Motor Generator unit.

- Sauquoit, NY, USA

The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC). The contact stated that water had entered the vehicle through the rear window. The contact stated that the radiofrequency (RF) module had short-circuited. The contact stated that the key fob failed to function as intended and the steering wheel and brakes seized. The contact used the physical key to unlock the door. The vehicle was towed to an independent mechanic where it was diagnosed that the radiofrequency module (RF) had short-circuited. The radio-frequency module was replaced, and the key fob was reprogrammed. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

- Cincinnati, OH, USA

Ram eTorque system failed. Alternator/MGU unit has a bad bearing and failed. This is a safety issue because the truck could lose power while driving. Unit start whining and screeching then eventually stops. Voltage reading starts going down and truck eventually won't run.

- Phoenix, NY, USA

I am having a horrendous noise coming from the MGU untit on the vehicle. This is the part that sits on top of the alternator and is like a mini generator. This part is screeching and making a ton of noise. I have read through forums and it seems like many many people have had the same problem with this part. I think it is time that they re-engineer a new part as this part has been failing for some within the first 5K miles on the vehicle.

- Stacy, MN, USA

The etorque MGU is failing at a high rate, worse in the winter months. Currently, 4500 people waiting for parts with no help from RAM. Trucks are completely out of service.

- Dodge Center, MN, USA

Started hearing bearing noise from the eTorque MGU (motor generator Unit) at around 40,000 miles on odometer. Took the vehicle to dealer for problem determination and they confirmed it was a problem with the MGU. I was told a total failure can cause the main electrical fuse to fail without warning leaving the vehicle completely without power in traffic. There is also the possibility of the bearings seizing and the entire pulley shearing off while in operation. Through two different online owner forums, I have verified that this appears to be an increasingly common problem with 2019-2024 models. RAM appears to be aware of this problem as they issued a Technical Service Bulletin on 1/1/2022 (S2208000009) which talks about the bearing noise and underlying problem.

- Boxford, MA, USA

I was driving and my vehicle make a dinging sound, all the lights on the dash came on and the truck started accelerating on its own. I did not have the cruise control nor was I pressing the accelerator and the truck was accelerating by itself. If i used the brakes the truck would slow down, but when I released the brakes the truck would self accelerate again. If I turned the truck completely off and back on it went away for a couple days but then happened again. This was a super dangerous situation as it was happening suddenly and without warning and I could have easily struck another vehicle or a pedestrian or lost control of my vehicle and wrecked. The issue happened out of no where on its own, was not triggered by anything and could easily cause serious harm to others if this happens to them. The issue has been confirmed and repair by Safford Dodge of Fredericksburg VA. (See attached service invoices) They deemed it a failed connection for acceleration pedal. They replaced it and there has not been an issue since. All of the warning lights and service lights on the dash became lit when this issue started happening.

- Mineral, VA, USA

Water leaked into their vehicle into my Ram 1500 cabin. Water leaks from the third brake light above the rear window into the cabin. It caused the Radiofrequency hub to short circuit, and my vehicle wouldn't turn on; it killed my battery, and when I replaced my battery, it automatically drained. Also an issue in the cab is the following: bad odors, smells, and mildew. I have children and not knowing that there is mildew growing in my vehicle is a major health concern.

- Stafford, VA, USA

Receiver hub got wet due to either leaking window or third brake light. Receiver hub was damaged and made the vehicle became inoperable. Dealership and Chrysler refuse to cover repairs saying that it-??s not covered under any warranty

- Austin, TX, USA

Rear Tail light assembly is faulty and allows water intrusion which affects the blind spot alert to send alert that service is needed. When this happens it causes the entire infotainment area and dash to begin flashing and going haywire. Nothing works. Windows will not respond or go up or down. Speedometer is not present at all. This happened to us while on a highway which was quite alarming. The blind spot alert is tied to the whole computer system for the truck so when this fails it affects everything else. Upon taking to dealership we were told Ram is aware of this issue and has changed the design of the newer tail light assemblies including better weather stripping to keep water out. So they admit there is an issue but will not cover replacement of the faulty part and instead quotes almost $2000 to fix this. We called Ram directly at 800-334-9200 to lodge a complaint and inform them that this is a serious safety issue. Case #[XXX] was opened. This problem is not limited to just us as a simple google search of -??blind spot alert ram truck -?? yields hundreds of people who have and are experiencing this same issue. It seems a recall should be issued to address this problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Wister, OK, USA

My lights on dash come on stablizer, abs, anti slip and 4 wheel drive and it wants to jerk to left like brake activating had it looked at poages Hannibal mo fixed wheel speed sensor didn't help so now said nothing they can do theres no solution. I can't drive my truck to scared of it. Need to get something I don't have a vehicle and making a payment on something I can't drive. Don't know if I can trust this vehicle anymore can't trade it In nobody wants it please somebody help GET RAM company in gear to take care of this before somebody gets hurt or even killed

- Hannibal, MO, USA

bought vehicle with Mopar warranty, the fuel filter housing sensor failed and was leaking diesel fuel into the wiring harness which could cause a fire in the electrical system, truck has been at the dealer for over a month and Stellantis just went and stopped making the wiring harness part number 68474576AD with no replacement, they will not return calls from us or the dealer. We are at wits end and need your help.

- Sterling Heights, MI, USA

ON 9 separate occasions, the truck has issued the same warning light for "Powertrain Malfunction Indicator Light". We have written records and emails of specific days each time the truck lights issued this warning. On 2 of these 9 alerts, the truck completely shut down and was unable to start for approximately 30 minutes. We have taken the truck to the dealer multiple times and they have been unable to address this issue. Recently, we saw that RAM recalled 1.2mm trucks of the same model and year as our truck. The recall is number 24V65300. I do not know if this is related but this seems very similar to the software problems we are having on this truck. The fact that this electronic malfunction completely shuts down the truck is very concerning.

- Atlanta, GA, USA

There was a software problem with the e-torque system of my truck. From what the dealership stated it was over charging my 12v battery under the hood. It ultimately made my 12v vehicle battery fail. upon this my truck has the start stop feature multiple times at random intervals at stop lights when the start stop was activated my truck would not restart with out a jump pack. This left me in a live traffic lane in at a stop light multiple times. I can upload the dealer repair sheet if requested

- Nashwauk, MN, USA

On [XXX], my husband tried to start the truck and nothing would happen. We originally thought the key fob battery was bad, changed the battery and the truck still would not start. We had it towed to the Singing River Chrysler dealership in Florence, Alabama and they told us the Radio Frequency Hub/wireless receiver (located in the back of the cab) was bad due to a water leak. This truck is kept under a carport when it is not driven it was a shock to us that water could have caused the issue. They also informed us there was a bulletin posted on how to fix it. This problem causes the vehicle to shut down, with no steering, with no brakes, if an individual is driving in the rain and this happens it would cause an accident and potentially lives lost. There needs to be some kind of recall to have it fixed. At this time it is going to cost $1,000 to fix a manufacturer defect that I should not have to pay for. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Russellville, AL, USA

My truck has shut down unexpectedly, on 2 separate occasions, as I was driving at slow speeds. I then had to come to a complete stop and restart it.

- Katy, TX, USA